--- title: "Enquire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enquire Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/176783/Enquire/" page_type: "product" language: "en" --- # Enquire Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Enquire ## What is Enquire? EnquireLabs is a post-purchase survey attribution Shopify app. In less than 1 minute, merchants can install Enquire, setup their survey, and immediately start collecting feedback directly from customers. ## What is Enquire used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enquire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://enquirehq.com&name=Enquire) ## Enquire Overview Updated August 2026 AI summary Enquire is a cloud-based survey platform for small businesses, midsize, and enterprise organizations using Shopify. It enables teams to create and distribute surveys across multiple channels, set response quotas, randomize questions, and analyze results with reporting tools. Notable features include data import/export and multi-channel feedback management, supporting ongoing customer experience and satisfaction initiatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enquire 5.0 (2) VS. [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price $10 Per User, Per Month Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (10,481) Value For Money 5.0 (2) Value For Money 4.9 (6,518) Customer Service 5.0 (2) Customer Service 4.9 (5,828) ## Enquire alternatives [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Enquire Overview ### What company size and specific industries is Enquire built for? Enquire is designed exclusively for Shopify and Shopify Plus merchants, making it a fit for e-commerce businesses of all sizes that sell through the Shopify platform. It is not positioned for a specific industry beyond online retail and commerce operations built on Shopify. Features and Usability ### What are the key features of Enquire? Enquire includes customer surveys, survey builder, and survey/poll management for creating and organizing feedback programs. It also offers multi-channel distribution, response quotas, and randomization for survey delivery, plus 360 degree feedback, complaint monitoring, activity tracking, CRM, and reporting/analytics for analyzing and managing responses. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Enquire offer? Enquire provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and Q&A, while documentation offers written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does Enquire offer? Enquire provides 24/7 live rep and chat support. These channels give users direct access to help at any time, with support handled through live assistance and messaging. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Enquire includes **Survey Builder** and **Reporting/Analytics**, giving teams a way to create surveys efficiently and review results to track trends and responses over time. However, it does not include **Customizable Questions**. Instead, it offers **Data Import/Export** (**41%**), which can help businesses move survey data between systems and keep reporting records organized, providing teams with more flexibility when managing and reviewing collected feedback. Activity Tracking Track and document all activities across devices, networks, and other systems Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export Import and export data to and from software applications Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Enquire 12 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Randomization: Randomize the displayed order of questions and answer options - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $10.00 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Charles H. owner Retail ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2018 Great product to see where our customers are seeing us the most and lets us focus on where we need to show more of ourselves based on the data that comes from customer answers. Pros Like having the ability to ask customers how they heard about us. Lets us know where and what we need to focus on. Cons Would like to have the ability to ask customers more questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gregg C. CEO/Founder Apparel & Fashion ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 Pros Clear read on where customer heard about the brand. Also we get a high response rate from our customers. Cons No negative feedback. Absolute value-add for us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.