--- title: "SureTel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SureTel Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/176812/SureTel/" page_type: "product" language: "en" --- # SureTel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SureTel ## What is SureTel? SureTel is shaking the market and providing huge saving in it's wake. Why pay for idle phones? We know our customers don't use all of their phones all of the time so we don't charge for them. Instead we charge for active simultaneous calls. This means huge savings for any size business. As a matter of fact most of our customers saving upward of 60% monthly. We don't skimp on features either everything is included from voicemail-to-email to call recording. ## What is SureTel used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SureTel?[Manage this product listing](https://www.g2.com/products/suretel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SureTel 5.0 (2) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $19.99 Per Feature, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.4 (673) Value For Money 5.0 (1) Value For Money 4.3 (608) Customer Service 5.0 (1) Customer Service 4.1 (635) ## SureTel alternatives [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Intulse](https://www.capterra.com/p/161865/Intulse/) [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161865/Intulse/) Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) ## FAQs about SureTel Overview ### What company size and specific industries is SureTel built for? SureTel is designed for small businesses, including one-person operations, as well as larger companies with 500 or more employees that want to reduce telephone service costs. It is suited to general business telephone needs rather than a specific industry, making it a fit for a broad range of organizations. Features and Usability ### What are the key features of SureTel? SureTel offers PBX, VoIP Connection, and Virtual Extensions for phone system management, plus call handling tools like Call Routing, Call Queues, Call Transfer, Call Recording, and Call Monitoring. It also includes IVR, Call Center Management, Reporting & Statistics, Access Controls/Permissions, and Unified Communications features such as Chat/Messaging and Video Conferencing. Getting Started and Support ### What training and onboarding options does SureTel offer? SureTel provides in-person training and live online sessions to help teams get started. In-person training supports face-to-face instruction, while live online sessions offer guided remote learning for setup, feature review, and initial use. Getting Started and Support ### What customer support options does SureTel offer? SureTel provides email/help desk support, phone support, and 24/7 live rep access. Support is presented through direct contact channels, giving users several ways to reach assistance when needed. ## Features AI summary Based on 2,539 VoIP reviews Capterra data shows that buyers of VoIP software rank the following features as their top priorities: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) SureTel supports **VoIP Connection**, but it does not include **Screen Sharing** or **Online Voice Transmission**. Instead, it offers other important VoIP capabilities that reviewers also value, including **Video Conferencing** (**63%**), **Mobile Access** (**56%**), and **Chat/Messaging** (**54%**). These features can still support day-to-day communication needs by giving teams more ways to connect across devices, collaborate in meetings, and keep conversations moving, helping businesses maintain flexible internal and customer communication. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Conferencing Facilitate virtual conferences that connect multiple people remotely SureTel 36 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $19.99 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent April S. Pharmacy Technician Program Director Education Management ### "Solved my communication hurdles!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 7, 2018 Pros With the click of a button on my pc, I am able to dial a person by name to my desk phone. I can also send IMs Cons Having someone upgrade to compatibility is a bit of a seek and find. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW David W. Helpdesk ### "Works great!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2018 Pros Phone call quality is good and the web portal to manage the phone system is easy to navigate. Support is quick to respond to any issues. Cons I personally haven't ran into any issues which i would consider a con. I will update my review if i run into any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.