--- title: "Zappix Digital Patient Engagement Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zappix Digital Patient Engagement Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/176830/Zappix-Visual-IVR/" page_type: "product" language: "en" --- # Zappix Digital Patient Engagement Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zappix Digital Patient Engagement ## What is Zappix Digital Patient Engagement? Zappix transforms patient care and improves outcomes. Connect directly to patients through whatever digital devices they use to create more personalized, more responsive communication. Zappix patient engagement solutions create engaging digital patient interactions for every type of patient while removing unnecessary bureaucratic burdens from staff. ## What is Zappix Digital Patient Engagement used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zappix Digital Patient Engagement?[Manage this product listing](https://www.g2.com/products/zappix-visual-ivr/claim_requests/new?auto=true) ## Zappix Digital Patient Engagement Overview Updated September 2026 AI summary Zappix Digital Patient Engagement provides cloud-based tools for organizations seeking to manage patient interactions through IVR, call routing, and multi-channel communication. Suitable for companies of all sizes using hospital management and patient engagement software, it offers features such as call logging, survey management, SMS, chat, alerts, and third-party integrations, supporting a variety of communication and feedback workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zappix Digital Patient Engagement 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (673) Value For Money 5.0 (2) Value For Money 4.6 (608) Customer Service 5.0 (2) Customer Service 4.7 (635) ## Zappix Digital Patient Engagement alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) ## FAQs about Zappix Digital Patient Engagement Overview ### What company size and specific industries is Zappix Digital Patient Engagement built for? Zappix Digital Patient Engagement is designed for mid-sized and large healthcare facilities, making it a fit for hospitals, clinics, and other medical organizations that need patient engagement tools. It is aimed at healthcare providers rather than small businesses or non-medical industries. Features and Usability ### What are the key features of Zappix Digital Patient Engagement? Zappix Digital Patient Engagement offers appointment scheduling and booking management, patient intake, and self service portal tools for scheduling and questionnaires. It also includes multi-channel communication through SMS messaging, email reminders, alerts/notifications, live chat, and IVR, plus electronic payments, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Zappix Digital Patient Engagement integrate with? Zappix Digital Patient Engagement integrates with six third-party platforms, including AWS AppSync, Five9, GENESYS, Oracle Health Ambulatory Suite, Twilio, and epicAi. These integrations span cloud application connectivity, contact center systems, healthcare workflows, and messaging tools. Getting Started and Support ### What customer support options does Zappix Digital Patient Engagement offer? Zappix Digital Patient Engagement provides chat support. Because no reviewer feedback is available for support topics, user experience with response times, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 558 Patient Engagement reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Zappix Digital Patient Engagement includes **Call Routing**, which supports directing callers to the right destination more efficiently. However, it does not include **Call Center Management** or **Automatic Call Distribution**. Instead, the product offers **Call Logging** (**46%**), a related feature that helps teams keep records of interactions and track call activity over time, helping businesses improve visibility into customer communications and manage follow-up more effectively. Confirmations/Reminders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using messages within the system Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Surveys & Feedback 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Zappix Digital Patient Engagement 36 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Payments: Electronically collect payments for goods or services - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Scheduling: Book and manage patient appointments and follow-ups - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/)[ AWS AppSync](https://www.capterra.com/p/234165/AWS-AppSync/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jayne S. SVP - (recently retired) Hospital & Health Care ### "Elegance with Ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2023 In a large system of care, with clinical affiliations, it is a challenge to ensure that patient education materials are consistent with one "source of truth" driving the approved source of information. With the Zappix platform, we could deploy consistent and accurate patient education materials, (customized for local organization's specifics, ie directions, visiting hours, where to park, doctor's office locations, cafeteria or food locations, etc). It also eliminates outdated materials, poor quality re-printed or photocopied patient materials and provides a level of confidence that the organizations are using the most updated patient educational materials. Pros The ability to provide timely, most updated and accurate/easy to understand instructions, information and patient education materials with graphics and narratives along with reminders to the patient or caregiver of "things you need to do" set with a cadence as requested by the organization or physician is invaluable. It prepares the patient for their procedure in a thorough and non-intrusive manner and provides confidence to the care team that the patient is reminded to follow through on their responsibilities in preparation for procedures or surgery. This leads to better prepared patients and assists the care providers with providing timely patient information. Cons So far, I have not found anything that I would want changed at this time . Reasons for choosing Zappix Digital Patient Engagement Zappix Digital Patient Engagement platform excels in every aspect I have used. They also have non-healthcare products whose features are also transferrable to the healthcare arena, which enhanced our product and thoughts of what we desired for our patients and physicians. The ease of use of the tool by both patient and hospital users, the excellent tech and administrative teams at Zappix to work with and a short implementation phase were all key. The Zappix Team was responsive, organized, timely, very thorough, made suggestions, offered insights and suggested improvements to material graphics, and were very collaborative in the process and after launch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Glen P. Executive Director Hospital & Health Care ### "We Love Zappix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2023 Pros Very customizable. The team is excellent and understands healthcare. Cons Nothing. The team has been great over the last 1 1/2 years i have used their service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.