# Zappix Digital Patient Engagement Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zappix Digital Patient Engagement Software - reviews, pricing plans, popular comparisons to other IVR products and more.

Source: https://www.capterra.com/p/176830/Zappix-Visual-IVR

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# 

 Zappix Digital Patient Engagement Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zappix Digital Patient Engagement

## What is Zappix Digital Patient Engagement?

Zappix transforms patient care and improves outcomes. Connect directly to patients through whatever digital devices they use to create more personalized, more responsive communication. Zappix patient engagement solutions create engaging digital patient interactions for every type of patient while removing unnecessary bureaucratic burdens from staff.

## What is Zappix Digital Patient Engagement used for?

[Patient Management](https://www.capterra.com/patient-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zappix Digital Patient Engagement

5.0 (2)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.5 (666)

Value For Money

5.0 (2)

Value For Money

4.1 (601)

Customer Service

5.0 (2)

Customer Service

3.9 (628)

## Zappix Digital Patient Engagement alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Confirmations/Reminders

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

HIPAA Compliant

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Messaging

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Communicate using messages within the system

Mobile Access

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Patient Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Book and manage patient appointments and follow-ups

Surveys & Feedback

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Zappix Digital Patient Engagement 34 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Automatically create schedules based on business needs or employee availability and qualifications

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Electronically collect payments for goods or services

Compliant with HIPAA, which sets standards for sensitive patient data protection

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Communicate using messages within the system

Access software remotely via mobile devices

Notifications via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Educational and medical resources that are delivered to patients online

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Book and manage patient appointments and follow-ups

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

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Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (2)

5.0

Based on 2 reviews

## Integrations

[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Five9](https://www.capterra.com/p/132405/Five9/)[

Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[

GENESYS](https://www.capterra.com/p/168825/GENESYS/)[

AWS AppSync](https://www.capterra.com/p/234165/AWS-AppSync/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

Jayne S.

SVP - (recently retired)

Hospital & Health Care

### "Elegance with Ease"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2023

In a large system of care, with clinical affiliations, it is a challenge to ensure that patient education materials are consistent with one "source of truth" driving the approved source of information. With the Zappix platform, we could deploy consistent and accurate patient education materials, (customized for local organization's specifics, ie directions, visiting hours, where to park, doctor's office locations, cafeteria or food locations, etc). It also eliminates outdated materials, poor quality re-printed or photocopied patient materials and provides a level of confidence that the organizations are using the most updated patient educational materials.

Pros

The ability to provide timely, most updated and accurate/easy to understand instructions, information and patient education materials with graphics and narratives along with reminders to the patient or caregiver of "things you need to do" set with a cadence as requested by the organization or physician is invaluable. It prepares the patient for their procedure in a thorough and non-intrusive manner and provides confidence to the care team that the patient is reminded to follow through on their responsibilities in preparation for procedures or surgery. This leads to better prepared patients and assists the care providers with providing timely patient information.

Cons

So far, I have not found anything that I would want changed at this time .

Reasons for choosing Zappix Digital Patient Engagement

Zappix Digital Patient Engagement platform excels in every aspect I have used. They also have non-healthcare products whose features are also transferrable to the healthcare arena, which enhanced our product and thoughts of what we desired for our patients and physicians. The ease of use of the tool by both patient and hospital users, the excellent tech and administrative teams at Zappix to work with and a short implementation phase were all key. The Zappix Team was responsive, organized, timely, very thorough, made suggestions, offered insights and suggested improvements to material graphics, and were very collaborative in the process and after launch.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GP

Glen P.

Executive Director

Hospital & Health Care

### "We Love Zappix"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 29, 2023

Pros

Very customizable. The team is excellent and understands healthcare.

Cons

Nothing. The team has been great over the last 1 1/2 years i have used their service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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