# Page 2 | Sakari Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Sakari the right SMS Marketing solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176870/Sakari/reviews

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Sakari

4.5 (101)

[View alternatives](https://www.capterra.com/p/176870/Sakari/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Sakari

## Showing most helpful reviews

Showing 26-50 of 101 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Alaa S.  
CEO  
Construction  
Used the software for: Less than 6 months

### "Ease of Use - High Deliverability Rate"

June 26, 2024

5.0

When I first explored Sakari as a potential SMS service provider, I was on the lookout for a tool that is easy to use and would enhance our communication. Sakari stood out as a promising option.

Pros

We've been using Sakari for our SMS needs and appreciate its high deliverability and user-friendly interface, making communication smooth and effective right from signup

Cons

it could be enhanced with more automation and workflow options to streamline processes further.

Review Source

HJ

Harrison J.  
Director  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "We've used Sakari for 2 years+"

September 7, 2022

4.0

Overall, 8 out of 10

Pros

The best things about sakari are the personalized the personalized tokens for their names and the dozens of templates we've been able to make to fire off a response to address the users' tech challenge in no time at all. We also use it for mass texting but we have to utilize the hub spot workflows in order to do so which is a little tedious.

Cons

The only cones are due to our hubspot integration and not due to Sakari itself

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Better hubspot integration

Review Source

Richard C.  
Digital Marketing Strategist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great SMS Software"

August 14, 2019

5.0

Excellent, the service has been great. The product works as described, the integrations are great, the iphone app to reply to messages has been useful. Integration is easy. The support team are quick to respond. Overall great experience.

Pros

Easy to use and integrate with our clients marketing automation software Hubspot

Cons

Price - it was a little more expensive than the competition, but we're only talking a few dollars a month and the functionality adds up for the cost anyway.

Alternatives considered

[SMS Broadcast](https://www.capterra.com/p/172199/SMS-Broadcast/)

Reason for choosing Sakari

Better integration

Review Source

Jibran Yousuf K.  
Conversion Rate Optimization Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "A very handy SMS tool"

April 5, 2022

5.0

Pros

Used it as integration with HubSpot to send messages to Leads, and it works flawlessly.

Cons

Nothing on my mind right now, if there will be, I will update here.

Alternatives considered

[Infobip](https://www.capterra.com/p/127997/Infobip/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review Source

MR

Manzer R.  
Operations and Administrator  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Setup and User Experience of Sakari"

October 11, 2019

4.0

The team at Sakari are very pro-active and responsive. I have contacted them several times for assistance in setup. But what most impressed me was how they can update and/or modify their software, if feasbile, to meet our requirements. The Sakari team created a custom field for me to appear in Hubspot.

Pros

The key feature that attracted was the native integration to HubSpot CRM. I use texting and emailing as the main methods of communicating and marketing to customers. I access Sakari through HubSpot and rarely through the Sakari platform. This enables us to see ALL customer activity in ONE screen and not need to have multiple screens open.

Cons

A couple improvements would be most helpful: 1. In HubSpot CRM, the SMS text date/time stamp needs to appear in the Sakari pop up window. 2. I am unable to modify contact names in the Sakari platform after syncing 3. The Date/Time stamp in the Sakari mobile app seems to not be updated quickly 3. Compared to others in the market, cost per text and segment is higher than the competition, e.g. Mightytext

Reason for choosing Sakari

For the reasons above. thank you

Review Source

Nicolas B.  
General Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Sakari - an easy to use SMS portal for mass automation"

October 10, 2019

5.0

Pros

Sakari offers a wide range of telephone numbers alongside a robust assortment of options on customization. Charges for each SMS sent were cheaper when compared to other alternatives I had investigated. The usage was very straight forward with many opportunities to be sure of minimal issues for content delivery. The goal they set was to be extremely user-friendly, they delivered. The support team from Sakari was super friendly and concerned to solve any issues. The support team approached with a genuine interest in the project and attention to detail where I needed it.

Cons

I have no complaints about the software and the access it provides.

Alternatives considered

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)

Review Source

BC

Blair C.  
Marketing Assistant  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Easiest HubSpot Integration"

January 14, 2020

5.0

Overall, Sakari has improved our email delivery and open rate among our existing clients by preventing inbox clutter, it has improved our client participation as they are more likely to participate in real time, and it's saved team time by simplifying our texting processes and reminder schedules.

Pros

This is the only software I have found on the marketplace that seamlessly integrates with our CRM. Other texting softwares require 2 separate hosts, along with a lot of copy and pasting that makes it very difficult to track and check your work. Sakari is easy to use, easy to interface with our clients, and their customer support and advice is very transparent and easy to work with. It has saved a lot of our personal time.

Cons

We've had a few minor developer issues, but we had those issues with other texting services and Sakari's customer service was a) much more helpful b) much more transparent and c) responded much faster than previous companies we worked with. The rate of send is a bit slow with a large list, but at the same time,

Review Source

LA

Lyndon A.  
Founder  
Telecommunications  
Used the software for: Less than 6 months

### "TERRIBLE customer service! "

September 11, 2022

1.0

HORRIBLE customer service from this team. I have signed up for a $16 plan to text it out. I only have less than 500 contacts which the plan can handle. I set up a campaign and they forced me to upgrade to the $90 plan. I know for a fact that I only have less than 500 contacts and that the beginner one can handle. The next thing I know is that I got billed for $90 on top of the $16 plan. I contacted the customer support team and got a response initially that they cant handle it. I sent a guy named \[SENSITIVE CONTENT\] numerous screenshots that I had been billed twice but heard nothing from him. I know we're here to sell something but this is just ridiculous. Daylight robbery for sure. I'm not the type of guy who goes around and gives out negative reviews but this is well deserved. I would have given this team negative score as it fits.

Pros

It sends out bulk sms as advertised.....

Cons

I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. There's also no way for you to get rid of the STOP message at the end of your SMS which diminishes the response rate TREMENDOUSLY! HORRIBLE!

Review Source

jS

jason S.  
product manager  
Education Management  
Used the software for: 6-12 months

### "good software, sender ID good but would like a 'reply to' number"

February 25, 2020

4.0

good responsiveness and customer service.\[SENSITIVE CONTENT HIDDEN\] has been lovely to deal with at all points in the purchasing and usage process.

Pros

it syncs in with hubspot easily which is great and the ender ID option is also useful.

Cons

The options for using a number for texting are limited insofar as: We want an automated text, but it either needs to come from a sender ID which means no ability for them to respond, or from a randomly generated number, which also means no ability to reply. There are some competitors like clicksend that allow you to merge text from your own actual phone number, which would've been good to sakari to have in their system.

Review Source

AH

Ant H.  
Student Enrollment Advisor  
Education Management  
Used the software for: 6-12 months

### "Personal Opinion on Sakari "

January 14, 2020

5.0

The issue of having to text quite a high number of potential students has been resolved The ability for all employees to see what has been texted is very helpful The ability to type and send a message through hubspot is very time effective

Pros

Bulk text messaging is very easy and straight forward Typing a text message is very helpful for creating an effective message that is grammatically correct and free from spelling mistakes Receiving an email that indicates a text response is very helpful

Cons

Including links to websites etc within the text doesn't seem to work The extra for cost for emoji's is a downside as in education emojis are quite effective

Review Source

CH

Chance H.  
Head of Technical Support  
Consumer Services  
Used the software for: Less than 6 months

### "A Promising SMS Platform"

August 13, 2019

4.0

Very pleasant, customer support is off the chart. \[SENSITIVE CONTENT HIDDEN\] in particular is a rockstar at making sure our needs our met any time or day.

Pros

Sakari provides an intuitive solution for our company needs around HubSpot contact outreach and automation. After finding this tool, it took little to no effort to go from 0-100 in regards to our goal to have constant communication with our contacts without ever needing to press a button.

Cons

It's a small detail but being able to separate the conversations on a user individual level more easily would be extremely helpful and valuable to our team. I know Sakari is working on a solution for this and we are excited to get our hands on that type of usability.

Alternatives considered

[Mitto](https://www.capterra.com/p/187720/SMS-Messaging/)

Review Source

LC

Lynne C.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy to use. Excellent and quick customer service. "

October 10, 2019

5.0

Pros

I tested four products. The customer service with Sakari is bar far the quickest and most efficient. Integration with Hubspot is great. Our sales reps find it super easy to send texts from within Hubspot. Message history is logged on contact page. When I was evaluating this software, I appreciated that they were upfront and honest about what exactly they could and could not do. There were no false promises.

Cons

Functionality still needs to be built out. When I was evaluating this software, I wanted automated text meeting reminders triggered by Hubspot meetings -- which I am told is still on the to-do list. Still waiting on this feature, longer than I had hoped.

Reason for choosing Sakari

Customer service. Quick responses when we have questions. Honesty about what they can and cannot do. Willingness to add features.

Review Source

JM

Jessica M.  
Lead Ambassador  
Retail  
Used the software for: Less than 6 months

### "Speeding up communication "

February 25, 2020

5.0

Sakari was easy to install and super easy to use. I love the ability to connect with my contractors in one communication or spread out individually.

Pros

The Sakari software has made my job of communicating to our contractors so much easier. Our company paired it with our Hubspot and this is my dream come true not only am I am able to keep track of all my communications but my team can see and respond as well.

Cons

So far I have not encountered a reason to have a con with this software.

Reason for choosing Sakari

I gave my recommendation for this software to our company and I was not in the process of who else they looked at. I am however glad they chose Sakari

Review Source

VR

Verified Reviewer  
Marketing Director  
Oil & Energy  
Used the software for: Less than 6 months

### "Exactly what we needed"

September 19, 2019

5.0

Easy, awesome, exactly what our company needed to make us look more professional to our customers.

Pros

It's extremely easy to set up and compatible with HubSpot for an awesome price.

Cons

I haven't found anything I dislike about the software. I would love it if we never ran out of history for accountability reasons. But we don't send enough text for me to be able to justify buying a higher tier just for history.

Review Source

GV

Gaspard V.  
Inside Sales Representative  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Review Sakari "

May 25, 2023

2.0

Pros

\- Quick to set up and seamless with Hubspot.

Cons

\- Horrible customer service - I made an inquiry and they can't even reply to my questions. I have paid for lots of SMS that have never been delivered which is more than a pity. - Not reliable at all and can't talk with a human over the phone or chat , they took more than 1 week to answer and did not even reply to my questions. Overall , I don't recommend them at any point.

Review Source

Mark L.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "Does the job... Has impacted sales"

October 10, 2019

4.0

Email open rates continue to go down. Sakari has given us another channel to communicate with both prospects and members that is easy and integrated with overall marketing plan.

Pros

Sakari has allowed me to implement a mobile marketing plan that has supported online marketing campaigns. It's amazing how many potential users will interact over text/SMS and engage-- making them more likely to buy. It is quick to set up a campaign that is great and integrates with Zapier so my campaigns are coordinated with other marketing.

Cons

This is a new product and some convenience features (like sorting) are immature. I am certain that this will be resolved over time.

Review Source

LA

Lindsey A.  
Sales  
Automotive  
Used the software for: Less than 6 months

### "Great Company with Excellent customer service. "

August 14, 2019

5.0

The initial set up process was easy, the support team had us using the program immediately. The Sakari team is always available to answer any questions that might arise upon using the software. Their software has been an asset to our sales team, allowing us to close more deals and gain new customers.

Pros

I love the fact that the Sakari Team works so closely with the potential purchaser of their software. They were quick to answer all my questions about their product as well as assistance with the set up of the program.

Cons

Nothing comes to my mind. All my interactions have left me with no negative feelings.

Reason for choosing Sakari

Ultimately, the reason I chose Sakari was due to the excellent sales associate I worked with

Review Source

VR

Verified Reviewer  
growth manager  
Construction  
Used the software for: Less than 6 months

### "Lacks basic functions"

October 3, 2023

2.0

Pretty disappointing experience.

Pros

It integrates with Zapier to send texts to customers

Cons

You can't view the history of SMS texts sent. You can't even see what's going on. It has a bunch of kind of random features.

Review Source

BG

Bryan G.  
CEO/Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Software"

August 13, 2019

4.0

This has helped us launch our Support SMS module, allowing customers to move away from sending text messages to our personal mobile phones and funneling them into Sakari. We are able to support our customers in a more professional manner.

Pros

The ease of use and ability to customize

Cons

The integration between contacts and text messages

Review Source

VN

Varun N.  
Global Sales Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing Product and Customer Service!"

February 18, 2021

5.0

We have recently Shifted base to Hubspot and were on the lookout for a good SMS service provider and we came across Sakari. The features and the integrations provided by them have been amazing and extremely helpful in our day-to-day operations. Not to mention but their support has been brilliant and they have a very considerate team! Definitely recommended!

Pros

Ease of Setup Ability to merge with Twilio Global outreach Auto SMS Workflow integrations Plans - according to specific usage And a ton of other features!

Cons

The UI/UX is at an early stage - but nevertheless, I are sure it's going to improve as time goes by

Review Source

DS

Dana S.  
Head of Marketing  
Computer Software  
Used the software for: Less than 6 months

### "Reasonably priced and easy to use"

February 25, 2020

4.0

For our customers, texting has proven to be an effective form of communication. Sakari is the tool we use to support that.

Pros

We needed a texting tool that worked with our primary CRM, Hubspot. I was pleasantly surprised at how easy it was to integrate and how well it fits into our existing behaviors in our CRM. Coming over from another tool that didn't offer what we needed, Sakari was perfect and very easy to set up. We've also found their pricing to be very affordable.

Cons

It would be nice if there was an option to tie the texting to our own number/service provider, the way it is currently it's possible that someone could receive multiple texts from us and they all may be coming from different phone numbers. Also, the notifications could be improved when a recipient responds to a text that we send.

Reason for choosing Sakari

It had the features that we needed and the price was right.

Review Source

LH

Larry H.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Incredibly well thought out platform"

October 29, 2019

5.0

Pros

We were seeking an SMS solution as part of our Hubspot workflows, and Sakari was recommended by Hubspot. I immediately signed up for the service, did a few SMS tests, and it worked perfectly. I then assigned the deployment to my staff who got it to be fully integrated with Hubspot within 15 minutes. The Sakari support staff was completely familiar with the back-end of Hubspot - and provided the needed support

Cons

Pretty much like everything, but didn't realize that in pricing one pays for a unit for each 160 characters in an sms message - so be aware of that to keep costs under control.

Review Source

SB

Simon B.  
Marketing Manager  
Machinery  
Used the software for: Less than 6 months

### "Great plugin for Hubspot"

August 21, 2019

4.0

We needed a solution to be able to send SMS templates for Deal follow-up in our Sales process. Sakari has the flexibility to create these templates and decide how to trigger them and the actions that follow.

Pros

I love the ability to incorporate Sakari into our Automation Workflows. This has allowed SMS templates to be used in our Sales process with a couple of clicks.

Cons

Sometimes the dedicated 'Send SMS' button will appear or not appear within Hubspot.

Reason for choosing Sakari

They were more straightforward to implement, and the Support helped with quickly troubleshoot any Automation questions I had.

Review Source

SHC

Shang Hui C.  
Marketing Manager  
Higher Education  
Used the software for: 6-12 months

### "Great SMS System with good outbound rate"

October 11, 2019

5.0

Effective cloud-based SMS system with ease of use. The only set back is I Find it quite hard to start a campaign with contacts

Pros

Effective cloud-based SMS system with ease of use.

Cons

Find it quite hard to start a campaign with contacts

Review Source

Erin P.  
Brand Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent Software for a Great Price"

February 25, 2020

5.0

Pros

The price is fantastic. We can hold 1:1 conversations AND send mass texts all while staying in budget. Our leads and clients feel connected to us by being able to reach out and ask questions at their leisure. True inbound marketing, and the integration with Hubspot is what made the deal.

Cons

Having access to see all messages when responding would be great. Right now you kind of have to remember what the exchange was to respond. It would be helpful to see the whole text string in one place when responding.

Review Source

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