# Sakari Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sakari Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/176870/Sakari/

---

# 

 Sakari Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Sakari

## What is Sakari?

Sakari is a cloud-based SMS marketing platform designed to help sales, marketing, and customer service teams send and receive text messages. Businesses can utilize the platform to create and send bulk messages across multiple contacts to automate marketing campaigns. It also offers rich text messaging functionality, which enables administrators to add maps, media, icons, call to action buttons, and more using a centralized dashboard. It lets teams send appointment reminders and review requests.

## What is Sakari used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)

Top alternative

Featured

Overall rating

Based on 101 user reviews

Reviews sentiment

Positive

92%

Neutral

4%

Negative

4%

Starting price

$25

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Sakari?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sakari.io&name=Sakari)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sakari

4.5 (101)

VS.

[4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting Price

$25

Other, Per Month

Starting Price

$0.0079

Usage Based

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (101)

Ease Of Use

4.1 (648)

Value For Money

4.5 (89)

Value For Money

4.2 (615)

Customer Service

4.6 (83)

Customer Service

4.0 (587)

## Sakari alternatives

Highest Rated

[Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/)

[4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)

[4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

[4.8 (690)](https://www.capterra.com/p/158103/Clearstream/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

[4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/176870/Sakari/alternatives/)

## FAQs about Sakari

Overview

### What problems does Sakari solve?

Sakari solves fragmented customer texting, poor CRM visibility, and slow manual outreach by bringing SMS into HubSpot and other tools, logging conversations in one place, and simplifying campaigns and replies. Sales, support, marketing, and project teams benefit most when handling high lead volume, client updates, and shared team communications.

Answer based on 82 reviews

Overview

### Which roles and teams benefit most from Sakari?

Sakari is most used by business owners, executives, marketing teams, and sales organizations that need fast, scalable text communication. Leaders use it to oversee outreach efficiency, marketers run SMS campaigns and promotions, and sales or customer-facing teams manage lead follow-up, appointment reminders, and direct customer engagement.

Answer based on 101 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and specific industries is Sakari built for?

Sakari is designed for marketing teams, sales professionals, and customer service departments at small to mid-sized businesses, as well as eCommerce companies, consumer packaged goods brands, and multi-channel marketers. It fits organizations that need messaging tools for customer communication and outreach across these sectors.

Features and Usability

### What are the key features of Sakari?

Sakari includes core SMS messaging features like 2-way messaging, mass texting, scheduled messaging, and customizable templates with message personalization. Its main differentiators are HubSpot integration, API access, and marketing automation for workflows, reminders, and drip campaigns. Reporting, contact management, and alerts support day-to-day texting operations.

Answer based on 78 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Sakari starts at $25/month for the Starter plan, with a free version and free trial available. Starter includes 12,500 message segments, a dedicated number, and 90-day rollover credits; extra messaging costs 0.0264 per credit and 0.0304 per segment. Reviewers often call pricing affordable, though some found scaling and segment costs higher.

Answer based on 21 reviews

Integrations

### Which third-party tools and platforms does Sakari integrate with?

Sakari integrates with over 40 third-party tools, including HubSpot CRM, Gmail, Google Calendar, Google Contacts, Intercom, Aircall, CallRail, and Mailgun. Its catalog also covers forms and marketing platforms such as Cognito Forms, Gravity Forms, Leadpages, MailerLite, Copper, and Google Analytics 360.

Answer based on 35 reviews

Getting Started and Support

### What training and onboarding options does Sakari offer?

Sakari offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos support self-paced review of product features and setup steps.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Sakari offer, and how do users rate the experience?

Sakari offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, knowledgeable, and helpful during setup, onboarding, and troubleshooting. Some reviewers, however, report slow follow-up, compliance guidance issues, billing frustrations, and occasional difficulty getting clear resolutions.

Answer based on 53 reviews

Security

### How does Sakari handle data security and access control?

Sakari uses straightforward user access and simple account management, with reviewers generally reporting no complaints about access and noting that additional users can work in the platform easily. Some users, however, found adding other users unclear, wanted more information in the interface, and reported limited direct support when errors occurred.

Answer based on 11 reviews

## Features

AI summary

Based on 3,848 SMS Marketing reviews

Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities:

-   **SMS Messaging** (**59%** of reviewers rated this feature as critical)
-   **Mass Texting** (**54%**)
-   **Message Personalization** (**46%**)

Sakari supports all three of the features reviewers value most: SMS Messaging, Mass Texting, and Message Personalization. Together, these capabilities help businesses send texts at scale, tailor messages to each recipient, and manage outreach more effectively, allowing teams to improve response rates and build stronger customer communication.

SMS Messaging

2.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Send messages via SMS

Mass Texting

2.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Message Personalization

2.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Personalize text messages using templates and custom fields

Scheduled Messaging

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

Contact Management

1.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Shortcodes

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Short phone numbers that used to opt-in to SMS campaigns

Sakari 24 features

Send and receive text messages to communicate with clients or prospects in real-time

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Manage user consent requests and documents

Manage, organize, and store contact information

Process of dividing customers into groups based on common characteristics

Pre-designed layouts that can be customized to match preferences and requirements

Send automated marketing emails based on user actions over a predetermined period

Tracks metrics that provide insight into how a user interacts with any interface or product

Track interaction history by documenting conversations for contacts

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Short phone numbers that used to opt-in to SMS campaigns

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.2 (101)

4.2

Based on 101 reviews

## Pricing

Value for money

4.5 (89)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/176870/Sakari/pricing/)

Starter

$25.00

Other,Per Month

It includes:

-   Rollover Credits - Any unused messaging credits roll over for 90 days
-   Dedicated US/CA/FR/GB number or alpha-numeric sender ID
-   Unlimited users & contacts
-   Additional messaging segments $0.0304

Value for money

4.5 (89)

4.5

Based on 89 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (83)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (83)

4.6

Based on 83 reviews

## User reviews

Overall rating

4.5

Based on 101 reviews

Filter by rating

5(64)

4(29)

3(4)

2(2)

1(2)

Mentioned topic

Sorted by most recent

JB

James B.

President

Information Technology and Services

### "Zero Support Six Weeks of Frustration"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 26, 2024

Awful. I did a Zoom meeting to get the exact changes I should make on my privacy policy and it failed because the Sakari reps are clueless about what need to be done for compliance.

Cons

I've been getting bad support as a new customer for six weeks. Each time a rep tells me what to change on my website to get approved, I do it, and then it gets rejected.

Alternatives considered

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reasons for choosing Sakari

The reviews were good, but apparently, the reviews were wrong.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alaa S.

CEO

Construction

### "Ease of Use - High Deliverability Rate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 26, 2024

When I first explored Sakari as a potential SMS service provider, I was on the lookout for a tool that is easy to use and would enhance our communication. Sakari stood out as a promising option.

Pros

We've been using Sakari for our SMS needs and appreciate its high deliverability and user-friendly interface, making communication smooth and effective right from signup

Cons

it could be enhanced with more automation and workflow options to streamline processes further.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

growth manager

Construction

### "Lacks basic functions"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

1/10

October 3, 2023

Pretty disappointing experience.

Pros

It integrates with Zapier to send texts to customers

Cons

You can't view the history of SMS texts sent. You can't even see what's going on. It has a bunch of kind of random features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GV

Gaspard V.

Inside Sales Representative

Non-Profit Organization Management

### "Review Sakari "

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

May 25, 2023

Pros

\- Quick to set up and seamless with Hubspot.

Cons

\- Horrible customer service - I made an inquiry and they can't even reply to my questions. I have paid for lots of SMS that have never been delivered which is more than a pity. - Not reliable at all and can't talk with a human over the phone or chat , they took more than 1 week to answer and did not even reply to my questions. Overall , I don't recommend them at any point.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LA

Lyndon A.

Founder

Telecommunications

### "TERRIBLE customer service! "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

September 11, 2022

HORRIBLE customer service from this team. I have signed up for a $16 plan to text it out. I only have less than 500 contacts which the plan can handle. I set up a campaign and they forced me to upgrade to the $90 plan. I know for a fact that I only have less than 500 contacts and that the beginner one can handle. The next thing I know is that I got billed for $90 on top of the $16 plan. I contacted the customer support team and got a response initially that they cant handle it. I sent a guy named \[SENSITIVE CONTENT\] numerous screenshots that I had been billed twice but heard nothing from him. I know we're here to sell something but this is just ridiculous. Daylight robbery for sure. I'm not the type of guy who goes around and gives out negative reviews but this is well deserved. I would have given this team negative score as it fits.

Pros

It sends out bulk sms as advertised.....

Cons

I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. There's also no way for you to get rid of the STOP message at the end of your SMS which diminishes the response rate TREMENDOUSLY! HORRIBLE!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HJ

Harrison J.

Director

Transportation/Trucking/Railroad

### "We've used Sakari for 2 years+"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 7, 2022

Overall, 8 out of 10

Pros

The best things about sakari are the personalized the personalized tokens for their names and the dozens of templates we've been able to make to fire off a response to address the users' tech challenge in no time at all. We also use it for mass texting but we have to utilize the hub spot workflows in order to do so which is a little tedious.

Cons

The only cones are due to our hubspot integration and not due to Sakari itself

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Better hubspot integration

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jibran Yousuf K.

Conversion Rate Optimization Specialist

Information Technology and Services

### "A very handy SMS tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 5, 2022

Pros

Used it as integration with HubSpot to send messages to Leads, and it works flawlessly.

Cons

Nothing on my mind right now, if there will be, I will update here.

Alternatives considered

[Infobip](https://www.capterra.com/p/127997/Infobip/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VN

Varun N.

Global Sales Manager

Information Technology and Services

### "Amazing Product and Customer Service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 18, 2021

We have recently Shifted base to Hubspot and were on the lookout for a good SMS service provider and we came across Sakari. The features and the integrations provided by them have been amazing and extremely helpful in our day-to-day operations. Not to mention but their support has been brilliant and they have a very considerate team! Definitely recommended!

Pros

Ease of Setup Ability to merge with Twilio Global outreach Auto SMS Workflow integrations Plans - according to specific usage And a ton of other features!

Cons

The UI/UX is at an early stage - but nevertheless, I are sure it's going to improve as time goes by

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CS

Charvi S.

Ceo

Health, Wellness and Fitness

### "Great Outgoing SMS "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2020

Great experience overall!

Pros

Super easy to implement and get started. The entire process took less than 5 minutes. When I had a question about linking to our Zendesk, my answer was resolved quite quickly as well!

Cons

I wasn’t sure how to add other users very easily.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Wanted to be able to send the initial outgoing SMS

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TW

Tomasz W.

Sales Development Representative

Marketing and Advertising

### "New user but enjoying Sakari!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 3, 2020

so far enjoying it and very excited for more to come!

Pros

I love being able to follow conversations easilly with my prospects. Very organized and very excited for more to come

Cons

Better compatibility with CRM systems like pipedrive and salesforce

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/176870/Sakari/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[Project Broadcast vs Sakari](https://www.capterra.com/compare/176870-10015149/Sakari-vs-Project-Broadcast)[SlickText vs Sakari](https://www.capterra.com/compare/155430-176870/SlickText-com-vs-Sakari)[Clearstream vs Sakari](https://www.capterra.com/compare/158103-176870/Clearstream-vs-Sakari)[EZ Texting vs Sakari](https://www.capterra.com/compare/145848-176870/Ez-Texting-vs-Sakari)[Twilio vs Sakari](https://www.capterra.com/compare/176870-180158/Sakari-vs-Twilio-Communications-Platform)[Text Request vs Sakari](https://www.capterra.com/compare/167015-176870/Text-Request-vs-Sakari)[Omnisend vs Sakari](https://www.capterra.com/compare/153508-176870/Omnisend-vs-Sakari)

[Klaviyo vs Sakari](https://www.capterra.com/compare/156699-176870/Klaviyo-vs-Sakari)[Goldie vs Sakari](https://www.capterra.com/compare/176870-268055/Sakari-vs-Goldie)[Emotive vs Sakari](https://www.capterra.com/compare/176870-202425/Sakari-vs-Emotive)[Wati vs Sakari](https://www.capterra.com/compare/176870-204314/Sakari-vs-WATI)[Trumpia vs Sakari](https://www.capterra.com/compare/131015-176870/Trumpia-2-0-vs-Sakari)[Zipwhip vs Sakari](https://www.capterra.com/compare/165106-176870/Zipwhip-vs-Sakari)