# Sakari Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sakari Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/176870/Sakari --- # Sakari Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sakari ## What is Sakari? Sakari is a cloud-based SMS marketing platform designed to help sales, marketing, and customer service teams send and receive text messages. Businesses can utilize the platform to create and send bulk messages across multiple contacts to automate marketing campaigns. It also offers rich text messaging functionality, which enables administrators to add maps, media, icons, call to action buttons, and more using a centralized dashboard. It lets teams send appointment reminders and review requests. ## What is Sakari used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 101 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $25 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sakari?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sakari.io&name=Sakari) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sakari 4.5 (101) VS. [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $25 Other, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (101) Ease Of Use 4.5 (647) Value For Money 4.5 (89) Value For Money 4.7 (614) Customer Service 4.6 (83) Customer Service 4.8 (586) ## Sakari alternatives [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (679)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (504)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176870/Sakari/alternatives/) ## FAQs about Sakari Overview ### What problems does Sakari solve? Sakari solves fragmented customer texting, CRM data silos, and slow follow-up by adding SMS directly inside HubSpot and other tools. Sales, support, marketing, and service teams use it to manage high-volume conversations, keep message history on one record, replace personal-phone texting, and launch campaigns or reminders quickly without technical setup. Answer based on 82 reviews Overview ### Which roles and teams benefit most from Sakari? Sakari is most used by business owners, executives, marketing teams, and sales organizations that need fast, direct customer communication. Leaders use it to manage outreach at scale, marketers run SMS campaigns and promotions, while sales and account teams handle follow-ups, lead engagement, reminders, and pipeline-driven conversations. Answer based on 101 reviews Overview ### What company size and specific industries is Sakari built for? Sakari is designed for marketing teams, sales professionals, and customer service departments, with a strong fit for eCommerce businesses, consumer packaged goods companies, and multi-channel marketers. The description points to organizations of varied sizes that need SMS communication for customer outreach, sales, and service. Features and Usability ### What are the key features of Sakari? Sakari includes core SMS messaging features like 2-way messaging, mass texting, scheduled messaging, and customizable templates with message personalization. Differentiating capabilities include HubSpot and other third-party integrations, automated responses and drip campaigns, plus reporting and engagement tracking for campaign performance and conversation history. Answer based on 78 reviews Pricing ### How much does it cost and what fees or limitations are included? Sakari starts at $25/month for the Starter plan, which includes 12,500 message segments, rollover credits for 90 days, and a dedicated number. A free version and free trial are available. Reviewers often call pricing affordable or fair, though some say per-text costs and scaling can get expensive. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Sakari integrate with? Sakari integrates with over 40 third-party tools, including HubSpot CRM, Gmail, Google Calendar, Google Contacts, Intercom, Aircall, CallRail, and Gravity Forms. Its catalog also covers marketing, CRM, forms, and analytics tools such as Leadpages, MailerLite, Copper, Cognito Forms, and Google Analytics 360. Answer based on 35 reviews Getting Started and Support ### What training and onboarding options does Sakari offer? Sakari offers in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group learning, documentation offers written reference material, and videos support self-paced review of features and setup steps. Answer based on 3 reviews Getting Started and Support ### What customer support options does Sakari offer, and how do users rate the experience? Sakari offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and helpful during setup, integration, and troubleshooting, with clear documentation. Some reviewers report slow replies, unresolved compliance or billing issues, and occasional difficulty getting consistent answers. Answer based on 53 reviews Security ### How does Sakari handle data security and access control? Sakari uses straightforward user access and a simple interface that lets additional team members work in the platform with little guidance. Users also access it through HubSpot to keep customer activity in one place. Some reviewers note adding users is not very intuitive, and limited interface detail can make troubleshooting harder. Answer based on 11 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 2.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Shortcodes 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Short phone numbers that used to opt-in to SMS campaigns SMS Messaging 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send messages via SMS 2-Way Messaging 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Contact Management 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sakari 24 features Send and receive text messages to communicate with clients or prospects in real-time Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage user consent requests and documents Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Send automated marketing emails based on user actions over a predetermined period Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (101) 4.2 Based on 101 reviews ## Pricing Value for money 4.5 (89) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176870/Sakari/pricing/) Starter $25.00 Other,Per Month It includes: - Rollover Credits - Any unused messaging credits roll over for 90 days - Dedicated US/CA/FR/GB number or alpha-numeric sender ID - Unlimited users & contacts - Additional messaging segments $0.0304 Value for money 4.5 (89) 4.5 Based on 89 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (83) 4.6 Based on 83 reviews ## User reviews Overall rating 4.5 Based on 101 reviews Filter by rating 5(64) 4(29) 3(4) 2(2) 1(2) Mentioned topic Sorted by most recent JB James B. President Information Technology and Services ### "Zero Support Six Weeks of Frustration" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2024 Awful. I did a Zoom meeting to get the exact changes I should make on my privacy policy and it failed because the Sakari reps are clueless about what need to be done for compliance. Cons I've been getting bad support as a new customer for six weeks. Each time a rep tells me what to change on my website to get approved, I do it, and then it gets rejected. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reasons for choosing Sakari The reviews were good, but apparently, the reviews were wrong. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alaa S. CEO Construction ### "Ease of Use - High Deliverability Rate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2024 When I first explored Sakari as a potential SMS service provider, I was on the lookout for a tool that is easy to use and would enhance our communication. Sakari stood out as a promising option. Pros We've been using Sakari for our SMS needs and appreciate its high deliverability and user-friendly interface, making communication smooth and effective right from signup Cons it could be enhanced with more automation and workflow options to streamline processes further. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User growth manager Construction ### "Lacks basic functions" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 October 3, 2023 Pretty disappointing experience. Pros It integrates with Zapier to send texts to customers Cons You can't view the history of SMS texts sent. You can't even see what's going on. It has a bunch of kind of random features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Gaspard V. Inside Sales Representative Non-Profit Organization Management ### "Review Sakari " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 25, 2023 Pros \- Quick to set up and seamless with Hubspot. Cons \- Horrible customer service - I made an inquiry and they can't even reply to my questions. I have paid for lots of SMS that have never been delivered which is more than a pity. - Not reliable at all and can't talk with a human over the phone or chat , they took more than 1 week to answer and did not even reply to my questions. Overall , I don't recommend them at any point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lyndon A. Founder Telecommunications ### "TERRIBLE customer service! " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 11, 2022 HORRIBLE customer service from this team. I have signed up for a $16 plan to text it out. I only have less than 500 contacts which the plan can handle. I set up a campaign and they forced me to upgrade to the $90 plan. I know for a fact that I only have less than 500 contacts and that the beginner one can handle. The next thing I know is that I got billed for $90 on top of the $16 plan. I contacted the customer support team and got a response initially that they cant handle it. I sent a guy named \[SENSITIVE CONTENT\] numerous screenshots that I had been billed twice but heard nothing from him. I know we're here to sell something but this is just ridiculous. Daylight robbery for sure. I'm not the type of guy who goes around and gives out negative reviews but this is well deserved. I would have given this team negative score as it fits. Pros It sends out bulk sms as advertised..... Cons I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. There's also no way for you to get rid of the STOP message at the end of your SMS which diminishes the response rate TREMENDOUSLY! HORRIBLE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HJ Harrison J. Director Transportation/Trucking/Railroad ### "We've used Sakari for 2 years+" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 7, 2022 Overall, 8 out of 10 Pros The best things about sakari are the personalized the personalized tokens for their names and the dozens of templates we've been able to make to fire off a response to address the users' tech challenge in no time at all. We also use it for mass texting but we have to utilize the hub spot workflows in order to do so which is a little tedious. Cons The only cones are due to our hubspot integration and not due to Sakari itself Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Better hubspot integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jibran Yousuf K. Conversion Rate Optimization Specialist Information Technology and Services ### "A very handy SMS tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros Used it as integration with HubSpot to send messages to Leads, and it works flawlessly. Cons Nothing on my mind right now, if there will be, I will update here. Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN Varun N. Global Sales Manager Information Technology and Services ### "Amazing Product and Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 We have recently Shifted base to Hubspot and were on the lookout for a good SMS service provider and we came across Sakari. The features and the integrations provided by them have been amazing and extremely helpful in our day-to-day operations. Not to mention but their support has been brilliant and they have a very considerate team! Definitely recommended! Pros Ease of Setup Ability to merge with Twilio Global outreach Auto SMS Workflow integrations Plans - according to specific usage And a ton of other features! Cons The UI/UX is at an early stage - but nevertheless, I are sure it's going to improve as time goes by Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Charvi S. Ceo Health, Wellness and Fitness ### "Great Outgoing SMS " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 Great experience overall! Pros Super easy to implement and get started. The entire process took less than 5 minutes. When I had a question about linking to our Zendesk, my answer was resolved quite quickly as well! Cons I wasn’t sure how to add other users very easily. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Wanted to be able to send the initial outgoing SMS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tomasz W. Sales Development Representative Marketing and Advertising ### "New user but enjoying Sakari!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 3, 2020 so far enjoying it and very excited for more to come! Pros I love being able to follow conversations easilly with my prospects. Very organized and very excited for more to come Cons Better compatibility with CRM systems like pipedrive and salesforce Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176870/Sakari/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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