# DeskDirector Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DeskDirector Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/176872/DeskDirector-Portal --- # DeskDirector Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DeskDirector ## What is DeskDirector? For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all client communication, automate repetitive tasks, accelerate ticket responses, give enhanced visibility to dispatchers, guide techs, and provide more in-depth analytics to clients, all from one platform. ## What is DeskDirector used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Portal](https://www.capterra.com/portal-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $480 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DeskDirector?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.deskdirector.com&name=DeskDirector) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DeskDirector 4.5 (12) VS. [4.6 (1,532)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $480 Flat Rate, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (12) Ease Of Use 4.5 (52) Value For Money 4.0 (12) Value For Money 4.5 (51) Customer Service 4.1 (12) Customer Service 4.4 (52) ## DeskDirector alternatives [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176872/DeskDirector-Portal/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Issue Management 4.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Self Service Portal 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Client Portal 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Data Security 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Knowledge Base Management 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Remote Monitoring & Management 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications DeskDirector 49 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Online portal where employees can access and track their own information A chronological record of actions or occurrences within a network, software, or process Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.0 (12) Free Trial Basic $480.00 Flat Rate,Per Month Value for money 4.0 (12) 4.0 Based on 12 reviews ## Integrations [ QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/)[ ConnectWise CPQ](https://www.capterra.com/p/160314/ConnectWise-Sell/)[ ConnectBooster](https://www.capterra.com/p/192910/ConnectBooster/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (12) 4.1 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 12 reviews Filter by rating 5(9) 4(1) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Office Manager Information Technology and Services ### "Ok software, but there are better" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 6, 2022 Pros Not hard to implement, some decent features Cons Many features that we found in other products were not in DeskDirector. They could've done a bit more to supply a better portal, but the software we moved to just can't be beat. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ryan W. Helpdesk Engineer Information Technology and Services ### "Fantastic product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 Pros This software offers easy access for ticket logging with clear instructions on what information is needed. Cons I feel like it could be more customizable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2022 Thank you for your feedback, Ryan! We're glad to hear you've been so happy with your experience. SR Sam R. Support Technician Computer Software ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 19, 2022 Pros Easy was to integrate with customers and respond Cons Not as customisable as i would like and no back options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2022 Thank you for your feedback, Sam! BS Bronson S. Senior Systems Engineer Information Technology and Services ### "It could be simpler " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 9, 2022 Desk Director works fine, but its quirky and most users don't use it. Like any support tool you shouldn't have to train people to use it. It should be self explanatory. Some users understand it, and others need some help understanding why they would use this versus sending an email. People think its a good idea but less than 20% of our tickets come in via desk director. Emails, and Phone calls are still the preferred method. I think its worth having the option, but its hard to convert users over that have relied on email and phone support for years. I can't even get my internal users to use to to send me tickets but that's because they live in Connectwise. Pros \- Auto login with Active Director is nice, but token logins are annoying an confusing. - Tech portal versus Connectwise is faster. If it linked to ScreenConnect and\\or Labtech it would be an easy sell to my co-workers. - Ability to let clients to manage their own companies tickets is very helpful. - Customizing and Branding is nice Cons \- Desk Director 5 is a pain for deployment. The fact that you are relying on EdgeView2 is the same mistake people made when relying on ActiveX. Worked better when built on Electron. - Mac installer is "legacy" so I am not 100% sure they plan on supporting Mac installs. I know they can use the website but its not the same thing and again.. tokens suck. Oauth with office365 is support but requires setup. - No iOS or Android App. You can put a shortcut on the users phone that opens the website and then they login via token that is emailed to them. That token will stick for a while but eventually has to be re-sent to login. - If the user isn't a listed contact they can't login. Sometimes a user doesn't know which email address is connected to desk director so they get confused. newer users have trouble with this too if they havent' logged in yet. If you don't' have Active Directory connected it doesn't auto sync the users as contacts. - doesn't connect directly to Azure to get users. Additional dislikes - Forms and workflows should be easier - Extra costs for Power Automate, when I already have to pay microsoft for power automate. - Tech portal needs ScreenConnect or remote control support - Admin portal UI isn't easy for the average person. Considering its a support application it should be simpler to use . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2022 Bronson, we appreciate your honest and thoughtful feedback! AU Anonymous User President Information Technology and Services ### "Helpful product if your PSA has a bad interface for opening tickets" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 4, 2022 It’s a decent product. I hope to see improvements with the user management side of it. Pros Easy for the end-user to open and manage their tickets. Cons On the Admin side editing user rights is a little tedious and not intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2022 Thank you for your thoughtful feedback! AC Aaron C. Product Support Manager Information Technology and Services ### "Best Client Portal Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Excellent. Pros Out-of-the-box experience provides a lot of value. Great end user experience support experience using portal branding, custom forms and email engine. Customization and automation options available through Power Automate enable our business to solve a wide domain of problems using DeskDirector. Cons Although a range of content is currently available in DeskDirector's knowledgebase, I would like to see updated content for newly released features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you for your feedback, Aaron! We're glad to hear the product has worked so well for you and your team. RE Ryan E. CEO Computer & Network Security ### "DeskDirector Review of Features and Functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 3, 2022 We needed a web portal as a front end to our ConnectWise Manage. Pros Once setup has been completed the interface is bulletproof, easy to navigate, and intuitive for end users. Cons The setup takes time and unfortunately is not intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Ryan, thank you for your feedback! We appreciate the time you took to leave us a review. RD Robert D. Service Desk Manager Information Technology and Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2022 Pros I like how professional the client facing portal is, with ease of use. Cons Building the service catalog is very difficult with how the forms are constructed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you for your review, Robert! We appreciate your feedback. MH Matthew H. Head of Customer Experience E-Learning ### "CoSector Customer Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 I have had an excellent experience working with Warwick and the wider team in our rollout of the tool and we are very nearly about to put it in the hands of our customers and without their support this would not have been possible. Pros The branding is great for us because it means we can provide each of our customers a personalised portal. The forms that can be created provide so much flexibility and will make getting the right information out of our customers so much easier. Cons I wished we could control some of the elements on the forms for example being able to add a background to the statement form item to allow cleaner and easier to read signposting but this is a small issue really. Reasons for choosing DeskDirector Cloud Radial was complex and their sales team did not respond however, DeskDirector did. DD also have a much better product that I can setup and customise without know MS Dynamics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you, Matthew! We appreciate your honest feedback. We are glad our team was able to make the onboarding process run so smoothly. WL Warren L. General Manager Information Technology and Services ### "Seamless Ticket Creation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Desk Director has helped us in offering an easy to use ticket system. Pros The main benefit for us, is how easy the software is for our end users to use. They need to like using it, to encourage them to use it again. Cons The recent release has required a couple of pre requisites to be installed, which adds to it's weight. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you for your feedback, Warren! [View all Reviews](https://www.capterra.com/p/176872/DeskDirector-Portal/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)