DeskDirector

DeskDirector Portal


5 / 5
2 reviews


Average Ratings

2 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About DeskDirector Portal

Lets your customers feel in-control when requesting IT support with this portal solution.


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DeskDirector Portal Features

  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search

Vendor has not completed this information.


DeskDirector Portal Reviews Recently Reviewed!


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DeskDirector, your complete package for better MSP customer experience

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using DeskDirector for a number of years. Through DeskDirector we have broken the silos of visibility and allowed all of our customers to enjoy the same support experience each time.

One of the key frustrations of managing Information Technology is keeping up to date on service issues. Service tickets can take many different paths - some over in minutes and other that last for two weeks and involve review and further planning.

At Lancom, we think our clients should be able to keep on top of service tickets without drowning in details. We think they should be able to do this without having to remember account names, passwords and portal web addresses - that's our job! and that's exactly how DeskDirector helps us!

For more info refer to the details on our website: https://www.lancom.co.nz/learn-the-lancom-button

Cons: The software works, adds value, and allows us to maintain our customers. So, nothing to add here!

ConnectWise Customer Portal that works!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This is a way better customer portal that is more user friendly than the built in ConnectWise portal.

Cons: There is some legacy stuff that needs to be removed.