# SingleOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SingleOps the right Arborist solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176935/SingleOps/reviews --- SingleOps 4.4 (107) [View alternatives](https://www.capterra.com/p/176935/SingleOps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SingleOps Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews AH Ashley H AdministratorConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One on one onboarding, and follow up, the system is great with the capacity to hold information and keep things organized“ August 25, 2025 KF Ken F OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The communication/syncing with Quickbooks is terrible, the reoccurring invoices are not automatic, they populate and you still have to manually send them, you can’t create stand alone invoices you have to create an estimate and convert it to an invoice.“ April 30, 2025 DN Debra N CFOFarming, 11 - 50 employeesUsed the software for: 1-2 years. “We have a deep appreciation for the folks working at Singleops as they too are growing with an amazing platform with a unique way to bring all the portions of the sales process together, beginning with a Lead, then moving to a proposal, to an active job, to completed and invoicing the customer.“ September 19, 2023 AM Anna M Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Unfortunately my subscription automatically renewed at the end of June and SingleOps won't cancel it until 2026.“ July 29, 2025 JH Jack H General ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Upgrading to SingleOps has driven massive increases in efficiency: it takes us less time to take a lead, less time to generate a proposal, less time to get work scheduled, less time to get completed work invoice and less time to get paid for completed work. “ September 8, 2023 AM Anna M Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I have nothing but problems with SingleOps syncing to QuickBooks.“ July 29, 2025 RM Rhonda M Vice President of OperationsConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to clock in and out of job sites from you mobile device, without worrying about paperwork, is absolutely game changing. Since everything is integrated, our office admin can see everything in real-time.“ September 25, 2023 CS Cesar S PresidentConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “What I least like about it is the lack of tree inventory or tree plotting capabilities“ August 25, 2024 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer owner Consumer Services Used the software for: Less than 6 months ### "Very thorough training and very professional!" January 21, 2025 5.0 So far so good. They are very professional and on point! You are not left to yourself. They have a plan and they walk you through it. I have finished our onboarding and now we are set up with a customer success rep, while still having support available when we need it. I am impressed with the organization. Pros The onboarding process is very thorough and professional. The platform was intimidating at first, but the more we use it, the more we understand it and see its benefits. Cons Due to its complexity (which is a good thing and part of why we chose it), there is a lot more to learn. The other software we used was simpler and they seemed to do more of the set up for us, but I am not sure that was a good thing. I am referring to linking to quickbooks and the payment processor. You have more options with SingleOps, but then that means there is more to understand. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Plant Health Care, the rep that we spoke to was friendly and followed up with us, and we liked the thoroughness of it. It was geared toward tree care, so we chose it over Jobber and the Arborgold Rep was not friendly and both my husband and I agreed we didn't want to work with him. Switched from [ArboStar](https://www.capterra.com/p/198069/ArboStar/) We were planning to start a Plant Health Care program and SingleOps enables us to record and track things where the other software did not. Review Source SC Susan C. Administrative Environmental Services Used the software for: Less than 6 months ### "Glad we made the switch!" November 10, 2025 5.0 So far we have had a great experience with SingleOps. From the first phone call to graduating from onboarding. I appreciate that time is given to learn the system and the help that seems to always be available. Pros We haven't been using it for long, but I can say the onboarding process is phenomenal. From the initial phone call with \[sensitive content hidden\] to see if SingleOps would be a good fit for our business and then getting to work with \[sensitive content hidden\] learning the system. I really loved that she laid out expectations every time we met and would also send a follow up email reviewing what we had discussed along with links for additional help if needed. She also add my "homework" for the next visit which was very helpful for me. It has smoothed out our overall operations and communication between the office, estimators and the crew. I really like that we can all have most of the same information for jobs, and clients and we can all have it from one website and not have to use a bunch of different apps. Cons I do find just the over all look of SingleOps to be a bit busy and overwhelming, but I am getting used to it. I also wish there was a better report for reporting employee times for the book keeper. Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Main reason customer service and having to pay for features we are not using. Review Source JF Jeff F. Owner Wine and Spirits Used the software for: 2+ years ### "Owner Blys Tree Care LLC" June 6, 2025 1.0 speaks for itself if one of my people talked to a customer like that they would they would owe them an apology they should have made it right Lucky you doest even come close to that I dont write reviews at least not bad ones Pros I started with single ops over 5 years ago it was great i noticed the customer service went down hill the last two years and really went down the last year almost impossible to talk to a person have to really search to find a phone number Cons price started out reasonable then was over 300 a month ok i put up with the increase then two months ago went up to 450 i went through the steps and sent a message got an email back that said i looked at your invoices and she said (Lucky you !!!) you had previously had a 30% discount now you dont that was a real insult I said cancel it she said i have to give them a a 60 day notice (lucky Me !! Great Customer Service Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Features they were and are great just their customer service sucks Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) features ease of use and Mobil capability Review Source AH Ashley H. Administrator Consumer Services Used the software for: Less than 6 months ### "Highly recommended" August 25, 2025 5.0 Great system, very excited to get using it every day, and changing over from our current system. I love all the online tools, the reports and actual people helping when there are questions. Pros One on one onboarding, and follow up, the system is great with the capacity to hold information and keep things organized Cons Some of the functions could be updated to be more user friendly, but they seem to be constantly improving the system to make it the best it can be Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) more tools to help my job be more efficient and give our crew visuals on site. Review Source CR Clarke R. CEO Construction Used the software for: Less than 6 months ### "The Perfect Software Solution " April 21, 2025 5.0 Our onboarding guide, Ian, was extremely patient and helpful through the process. Everything is looking fantastic so far. Pros Ease of use with everything just a few clicks away. You can quickly find what you are looking for and easily update and make changes to your files. Cons When I type in a search word and the results are displayed, once I choose a result and then go back to the search the word I searched is no longer in the search window or you are directed back to the top of a 100 item results page. Very frustrating. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Recent changes in employees and software made the system difficult to use and difficult to get help. Review Source NH Nathaniel H. Ownetlr Machinery Used the software for: 1-2 years ### "These reviews must be fake 1 star company " December 15, 2025 1.0 Currently trying to strongarm and force me into a 2nd year after complaining about pricing. ignored , they are rude poor customer service with the whole process only to continue charging me so I had to contact my bank for stop payment. Pros The platform is not bad and pretty simple to use after youve gotten training. I have nothing really good to say besides that. Cons cost , customer service . They make you sign up for contract ( no one else does this ) i was reluctant but convinced only to be burned after the year currently almost 800 dollars in fraudulent charges after my contract was up and i canceled through email with acknowledgement Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps I was under the assumption it would be a better platform with a better customer service approach since this was a small company since bought out Review Source AM Anna M. Office Manager Consumer Services Used the software for: 1-2 years ### "I wish I could give then negative stars " July 29, 2025 1.0 Terrible. I have had to go through and add an \* to all of my vendors and now I have to do it again. Why am I paying for a program that causes me double work? Pros There is nothing that I like about the program. It is very expensive for a software that I can't use it because it won't sync to QuickBooks. Cons I have nothing but problems with SingleOps syncing to QuickBooks. I have worked with the support team for at least 6 months and the same issue keeps happening. I can't even use the program. Unfortunately my subscription automatically renewed at the end of June and SingleOps won't cancel it until 2026. So basically I have a preverbal paperweight that I am paying for monthly. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reason for choosing SingleOps Because I used it before with no issues. I don't know what has changed but as far as I am concerned this software is garbage. Review Source KF Ken F. Owner Construction Used the software for: Less than 6 months ### "Cumbersome and expensive " April 30, 2025 1.0 Overall I don’t like the service. It is cumbersome and unintuitive. The systems seem to make you take more steps to accomplish something that is simple like requesting deposits. We started with them and told singleops we needed high ACH limits and immediately we ran into problems with them limiting our transactions which lost us a reoccurring customer. They will make you sign a year contract and there is no way out of it. Field pulse does 2x as much for 1/2 the cost. Pros Customer support is helpful when they can help, Cons The communication/syncing with Quickbooks is terrible, the reoccurring invoices are not automatic, they populate and you still have to manually send them, you can’t create stand alone invoices you have to create an estimate and convert it to an invoice. The dashboard shows you nothing helpful. It tells you how many emails you sent? Who cares I want to see unpaid invoices and status of estimates. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps Free trail and it seemed better for what we needed Switched from [Invoice Fly](https://www.capterra.com/p/10002692/Invoice-Fly/) Seemed more robust and better for reocurrring services Review Source CH Chama H. Office Manager Renewables & Environment Used the software for: 1-2 years ### "Five Stars for SingleOps" September 25, 2024 5.0 Overall our experience has been great. SingleOps is very intuitive and versatile. Many many features help us to keep track of everything. We are especially fond of the route planner. Pros The support we receive from \[sensitive content hidden\], the senior customer advocate, is always prompt and friendly. If we can't figure something out or have an issue, the team at SingleOps is always there to help. Cons It is sometimes hard to figure out how to run reports for certain measurables. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) There was not enough functionality or versatility. Review Source KF Kathryn F. Owner Farming Used the software for: 2+ years ### "Single Ops is terrific software for most any small business." September 12, 2024 5.0 Great. It is an accurate program and the user tutorials are good, and personal technical help is timely. Pros It is simple and affordable but comprehensively covers my needs as a small business owner. Cons I would prefer a better invoice design. Some of the other companies offer a legal size option that could provide a tear off portion so the customer can send paper in with their payment (if paying by check) and can still retain an invoice with information. I would like the note section to be better. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing SingleOps Cost vs actual needs. I have recommended SO to current Pest Pac administrators who now run both programs to address special needs. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Too expensive, terrible customer service, ridiculous updates. But I preferred some of the features that their invoices provide for me as an administrator, my technician and the customer. Review Source DC Daniel C. Dir of Serv Environmental Services Used the software for: 2+ years ### "Good experience" November 2, 2023 5.0 It's allowed us to be very productive and increase sales and operational efficiency Pros Usually a feature already built to handle our problems. Cons Hard to track future development and changes that put on their roadmap Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Most features are superior, particularly scheduling appointments and work Review Source AB Anthony B. Owner Consumer Services Used the software for: 6-12 months ### "Good program" January 31, 2023 5.0 Great experience, will be renewing this year. Pros Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company Cons Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps A friend uses SingleOps and gave me a tour of how they use it and it worked for what we wanted. Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Interface mainly but functionality for what we wanted was lacking. Review Source DE Doniel E. Owner Construction Used the software for: 1-2 years ### "SingleOps Review" September 10, 2024 5.0 Overall it was great. They treat you really well. Pros I love \[sensitive content hidden\]. She is so awesome to work with. She always is so quick to help out and if she cant figure something out, she shortly gets back to me with answers. Cons The app had an update and it wouldn't inform me about clients accepting proposals. Review Source kJ kyle J. Landscape maintenance manager Construction Used the software for: Less than 6 months ### "Good stuff" September 12, 2024 5.0 SingleOps has been a great experience so far. \[sensitive content hidden\] has been an awesome help with getting our company up to speed and launching us into the system. Pros I like how everything I need to get through the work day is just a few clicks away. Cons I'm not a fan on how some of the different screens look the same as the last. kinda makes it harder to visually navigate when you change over. Review Source CD Chad D. Manager Environmental Services Used the software for: 6-12 months ### "SingleOps- a streamlined, cost effective, and easy to use csm for our business to grow- " October 31, 2023 5.0 It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production. Pros The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process. Cons Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish. Reason for choosing SingleOps Other CSM competitors weren't forward-focused, the other product's user interface for crews were lacking compared to Singleops, the other product's data retrieving/manipulation/saving processes were redundant and lacked a flow, and the other products weren't made for us, - we didn't want/need to rebuild a handyman's page to be an arborist's page. Review Source JB Jorrie B. Director of Operations Environmental Services Used the software for: 2+ years ### "SingleOps is Fantastic! " September 20, 2023 5.0 Pros The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service! Cons Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing SingleOps The route planner feature. Review Source RM Rhonda M. Vice President of Operations Construction Used the software for: 2+ years ### "SingleOps has changed our business!" September 25, 2023 5.0 Pros The ability to clock in and out of job sites from you mobile device, without worrying about paperwork, is absolutely game changing. Since everything is integrated, our office admin can see everything in real-time. This software has really changed the way our business operates! Cons Since Apple iPhone has done an update, there is an ongoing problem in SingleOps. This has been a nuissance, especially when clocking in and out of multiple jobs throughout the day. Review Source KW Kathleen W. president Retail Used the software for: 6-12 months ### "TERRIBLY BAD INVESTMENT" July 8, 2020 1.0 HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971. Pros THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS Cons EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS. Reason for choosing SingleOps BECAUSE THE SALES MAN WAS COMPELLING and sold us on a dream... They have since admitted it was a problem on many level and gave us back 1000. out of 6500...and said gee whiz sorry. PLEASE DO NOT BY THIS SYSTEM!! IT IS A DISASTER!! We are now with JObber, its is a DREAM. easy to use, easy to implement, the men were on it in less than two weeks after we started. and we installed in in the middle of spring..in middle of maddness...it is terrific. LESSON DO NOT BUY WITH OUT TRYING IT, ANY PROGRAM FOR ANY PART OF YOUR BUSINESS.. Review Source JI John I. Arborist Farming Used the software for: 2+ years ### "Great app! " November 1, 2023 4.0 Pros We’ve been using this SingleOps for a couple years now. It’s super easy to use, has great features, and has great customer support. Cons The app on the mobile Is a little bit glitchy at times. A few times daily I will just get a white screen and I have to close the app in order to get rid of it. Review Source DA David A. Manager Environmental Services Used the software for: 2+ years ### "I think it is a good software" September 25, 2023 4.0 I think it is a great software with a lot of potential to increase how we use it Pros It is easy to use. There are also a lot of options on how to use this softwareJess Chamoli is always very responsive and helps us solve problems Cons We are having some trouble with billing right now.I wish we could use some of the client information for direct mail and email marketing. Since this is an operations software that critique maybe unfair Review Source DL David L. General manager Facilities Services Used the software for: 2+ years ### "Great Partner " September 5, 2023 5.0 Pros We have been satisfied with being business partners with SingleOps for the past 3 1/2 years. They have helped us scale our business! Cons I haven’t found anything there is to complain about SingleOps. They have been great in ever way Review Source EB Eric B. Arborist Renewables & Environment Used the software for: 2+ years ### "SingleOps Makes me $$$" October 31, 2023 5.0 The onboarding process was super beneficial and the continued customer support is fantastic! Pros Mobile access Proposals and Invoicing Ability to track jobs and customers Cons I really do not have any complaints. The software totally meets my needs. Review Source MC Manoela C. Office Manager Environmental Services Used the software for: Less than 6 months ### "Amazing software for tree care companies and arborists" September 19, 2023 5.0 Pros SingleOps has been an incredible addition to our company since its implementation. Our interactions with \[sensitive content hidden\] during the onboarding process, where we sought to understand and familiarize ourselves with the software, were exceptional. She promptly addressed my email inquiries, and I now have complete confidence in using the software. Cons I encountered some initial overwhelm when we first started using it, and I would recommend simplifying the layout for a more user-friendly experience. Additionally, I suggest adding a feature that ensures items like the spray contract are automatically included in the invoice. Review Source BB Bryson B. Owner/ Operator Environmental Services Used the software for: 2+ years ### "SingleOps over anything" November 1, 2023 5.0 After trying out other similar software options, we found that SingleOps offers a wider range of features that align with our requirements. I've also introduced it to fellow business owners in our industry, and they've made the switch from their previous solutions. Pros SingleOps offers user-friendly navigation and efficiently manages all the essential information we require. Cons The route planning feature leaves much to be desired, and the mobile app frequently experiences lag, failing to save your data when your phone screen goes black. Review Source BK Ben K. Certified Arborist Construction Used the software for: Less than 6 months ### "SingleOps has streamlined my process!" September 25, 2023 5.0 SingleOps has really streamlined our process and made the communication of our company, both employee and customer facing, so much better. Pros SingleOps has brought all of my different processes into one centralized location. It has made a growing company much more efficient and able to keep up with all the day to day changes of running a business. Integrates so easily with Quickbooks. Cons The only downside to me is that it takes some intentional time and energy to switch from old processes to SingleOps. If you aren't ready to commit to the process it may be tough. Review Source Similar Products Featured ## Related categories [Landscape](https://www.capterra.com/landscape-software/)[Arborist](https://www.capterra.com/arborist-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.