--- title: "SingleOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SingleOps the right Arborist solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176935/SingleOps/reviews/" page_type: "reviews" language: "en" --- SingleOps 4.4 (108) [View alternatives](https://www.capterra.com/p/176935/SingleOps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of SingleOps Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews DN Debra N CFOFarming, 11 - 50 employeesUsed the software for: 1-2 years. “We have a deep appreciation for the folks working at Singleops as they too are growing with an amazing platform with a unique way to bring all the portions of the sales process together, beginning with a Lead, then moving to a proposal, to an active job, to completed and invoicing the customer.“ September 19, 2023 KF Ken F OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The communication/syncing with Quickbooks is terrible, the reoccurring invoices are not automatic, they populate and you still have to manually send them, you can’t create stand alone invoices you have to create an estimate and convert it to an invoice.“ April 30, 2025 RM Rhonda M Vice President of OperationsConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to clock in and out of job sites from you mobile device, without worrying about paperwork, is absolutely game changing. Since everything is integrated, our office admin can see everything in real-time.“ September 25, 2023 AM Anna M Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Unfortunately my subscription automatically renewed at the end of June and SingleOps won't cancel it until 2026.“ July 29, 2025 CD Chad D ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production.“ October 31, 2023 AB Aaron B Project ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale.“ October 25, 2023 SC Susan C AdministrativeEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “She also add my "homework" for the next visit which was very helpful for me. “ November 10, 2025 ST Steve T OWNERConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Customer service is horrible. If you have any type of issue , You will have to dig into many articles supported on there help line to try a solve yourself. If customers are paying thru single ops ( Pro Pay) and you have an issue getting funds , Good luck!“ April 24, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer owner Consumer Services Used the software for: Less than 6 months ### "Very thorough training and very professional!" January 21, 2025 5.0 So far so good. They are very professional and on point! You are not left to yourself. They have a plan and they walk you through it. I have finished our onboarding and now we are set up with a customer success rep, while still having support available when we need it. I am impressed with the organization. Pros The onboarding process is very thorough and professional. The platform was intimidating at first, but the more we use it, the more we understand it and see its benefits. Cons Due to its complexity (which is a good thing and part of why we chose it), there is a lot more to learn. The other software we used was simpler and they seemed to do more of the set up for us, but I am not sure that was a good thing. I am referring to linking to quickbooks and the payment processor. You have more options with SingleOps, but then that means there is more to understand. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Plant Health Care, the rep that we spoke to was friendly and followed up with us, and we liked the thoroughness of it. It was geared toward tree care, so we chose it over Jobber and the Arborgold Rep was not friendly and both my husband and I agreed we didn't want to work with him. Switched from [ArboStar](https://www.capterra.com/p/198069/ArboStar/) We were planning to start a Plant Health Care program and SingleOps enables us to record and track things where the other software did not. Review Source SC Susan C. Administrative Environmental Services Used the software for: Less than 6 months ### "Glad we made the switch!" November 10, 2025 5.0 So far we have had a great experience with SingleOps. From the first phone call to graduating from onboarding. I appreciate that time is given to learn the system and the help that seems to always be available. Pros We haven't been using it for long, but I can say the onboarding process is phenomenal. From the initial phone call with \[sensitive content hidden\] to see if SingleOps would be a good fit for our business and then getting to work with \[sensitive content hidden\] learning the system. I really loved that she laid out expectations every time we met and would also send a follow up email reviewing what we had discussed along with links for additional help if needed. She also add my "homework" for the next visit which was very helpful for me. It has smoothed out our overall operations and communication between the office, estimators and the crew. I really like that we can all have most of the same information for jobs, and clients and we can all have it from one website and not have to use a bunch of different apps. Cons I do find just the over all look of SingleOps to be a bit busy and overwhelming, but I am getting used to it. I also wish there was a better report for reporting employee times for the book keeper. Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Main reason customer service and having to pay for features we are not using. Review Source DJF David Jr F. IT Director Construction Used the software for: 6-12 months ### "Best admin to crew communication system - even bilinguals" August 20, 2026 5.0 Big decision to start a new program but we were able to reinvent the wheel here on this one and I owe it all to SingleOps. I run the iPads and software and my team handles the logistics and labor. Pros Client payment synced to quickbooks is a great feature to seamlessly send out jobs to our crews from SingleOps to their iPads and then when job is done, send the client invoice and get directly paid without so much paperwork back and forth ! Cons Confusing at first but it’s because it has a lot of features to calibrate but customer service does weekly zoom trainings with us and after a few weeks it’s working as we like it to and we understand it more thanks to the great knowledgebase on SingleOps website and intelligent tech support help. Review Source NH Nathaniel H. Ownetlr Machinery Used the software for: 1-2 years ### "These reviews must be fake 1 star company " December 15, 2025 1.0 Currently trying to strongarm and force me into a 2nd year after complaining about pricing. ignored , they are rude poor customer service with the whole process only to continue charging me so I had to contact my bank for stop payment. Pros The platform is not bad and pretty simple to use after youve gotten training. I have nothing really good to say besides that. Cons cost , customer service . They make you sign up for contract ( no one else does this ) i was reluctant but convinced only to be burned after the year currently almost 800 dollars in fraudulent charges after my contract was up and i canceled through email with acknowledgement Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps I was under the assumption it would be a better platform with a better customer service approach since this was a small company since bought out Review Source AH Ashley H. Administrator Consumer Services Used the software for: Less than 6 months ### "Highly recommended" August 25, 2025 5.0 Great system, very excited to get using it every day, and changing over from our current system. I love all the online tools, the reports and actual people helping when there are questions. Pros One on one onboarding, and follow up, the system is great with the capacity to hold information and keep things organized Cons Some of the functions could be updated to be more user friendly, but they seem to be constantly improving the system to make it the best it can be Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) more tools to help my job be more efficient and give our crew visuals on site. Review Source JF Jeff F. Owner Wine and Spirits Used the software for: 2+ years ### "Owner Blys Tree Care LLC" June 6, 2025 1.0 speaks for itself if one of my people talked to a customer like that they would they would owe them an apology they should have made it right Lucky you doest even come close to that I dont write reviews at least not bad ones Pros I started with single ops over 5 years ago it was great i noticed the customer service went down hill the last two years and really went down the last year almost impossible to talk to a person have to really search to find a phone number Cons price started out reasonable then was over 300 a month ok i put up with the increase then two months ago went up to 450 i went through the steps and sent a message got an email back that said i looked at your invoices and she said (Lucky you !!!) you had previously had a 30% discount now you dont that was a real insult I said cancel it she said i have to give them a a 60 day notice (lucky Me !! Great Customer Service Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Features they were and are great just their customer service sucks Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) features ease of use and Mobil capability Review Source AM Anna M. Office Manager Consumer Services Used the software for: 1-2 years ### "I wish I could give then negative stars " July 29, 2025 1.0 Terrible. I have had to go through and add an \* to all of my vendors and now I have to do it again. Why am I paying for a program that causes me double work? Pros There is nothing that I like about the program. It is very expensive for a software that I can't use it because it won't sync to QuickBooks. Cons I have nothing but problems with SingleOps syncing to QuickBooks. I have worked with the support team for at least 6 months and the same issue keeps happening. I can't even use the program. Unfortunately my subscription automatically renewed at the end of June and SingleOps won't cancel it until 2026. So basically I have a preverbal paperweight that I am paying for monthly. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reason for choosing SingleOps Because I used it before with no issues. I don't know what has changed but as far as I am concerned this software is garbage. Review Source KF Ken F. Owner Construction Used the software for: Less than 6 months ### "Cumbersome and expensive " April 30, 2025 1.0 Overall I don’t like the service. It is cumbersome and unintuitive. The systems seem to make you take more steps to accomplish something that is simple like requesting deposits. We started with them and told singleops we needed high ACH limits and immediately we ran into problems with them limiting our transactions which lost us a reoccurring customer. They will make you sign a year contract and there is no way out of it. Field pulse does 2x as much for 1/2 the cost. Pros Customer support is helpful when they can help, Cons The communication/syncing with Quickbooks is terrible, the reoccurring invoices are not automatic, they populate and you still have to manually send them, you can’t create stand alone invoices you have to create an estimate and convert it to an invoice. The dashboard shows you nothing helpful. It tells you how many emails you sent? Who cares I want to see unpaid invoices and status of estimates. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps Free trail and it seemed better for what we needed Switched from [Invoice Fly](https://www.capterra.com/p/10002692/Invoice-Fly/) Seemed more robust and better for reocurrring services Review Source CR Clarke R. CEO Construction Used the software for: Less than 6 months ### "The Perfect Software Solution " April 21, 2025 5.0 Our onboarding guide, Ian, was extremely patient and helpful through the process. Everything is looking fantastic so far. Pros Ease of use with everything just a few clicks away. You can quickly find what you are looking for and easily update and make changes to your files. Cons When I type in a search word and the results are displayed, once I choose a result and then go back to the search the word I searched is no longer in the search window or you are directed back to the top of a 100 item results page. Very frustrating. Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Recent changes in employees and software made the system difficult to use and difficult to get help. Review Source ST Steve T. OWNER Construction Used the software for: 6-12 months ### "Single Ops Warned Review from a business owner " April 24, 2024 3.0 It started great when we started , The training went well no complaints there . However, as we had issues it seems no one really cares if you're getting it solved or not. That is not the way to tell a client who is running a 4 million dollar company how not to use their software by reading online instructions. Customer service is zero and as they had abundant amount of calls and issues with other clients it seems they are not staffed to handle your issues and others at same time. Pros Great product at first. There is a bit of a learning curve when utilizing Quickbooks and if you are using there pay portal with Pro Pay be very cautious and understand the fees associated with the app. Has some great features with contacting customers during project and daily use . Cons Customer service is horrible. If you have any type of issue , You will have to dig into many articles supported on there help line to try a solve yourself. If customers are paying thru single ops ( Pro Pay) and you have an issue getting funds , Good luck! Our company was on day 5 and still no resolution getting our funds released to run a business. The solutions are just a bunch of emails with a company who does not have an adequate staff to solve your issues. This should be very alarming if you're running a business. Do your research and have a clear understanding of how this software works and getting paid from your clients. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing SingleOps Ease of use from start up . However we were wrong. Review Source AB Anthony B. Owner Consumer Services Used the software for: 6-12 months ### "Good program" January 31, 2023 5.0 Great experience, will be renewing this year. Pros Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company Cons Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing SingleOps A friend uses SingleOps and gave me a tour of how they use it and it worked for what we wanted. Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Interface mainly but functionality for what we wanted was lacking. Review Source TT Teresa T. Bookkeeper Fishery Used the software for: Less than 6 months ### "Thank-you \[sensitive content hidden\] for helping me out!!" September 26, 2024 5.0 It was great because of the quick response and ability to help me solve my issue. Pros I love working with \[sensitive content hidden\]. She is always helpful on whatever I need done. She is definitely an asset to Single Ops. Cons I really have no issues. \[sensitive content hidden\] always assists me right away. Review Source MD Marc D. Account manager Environmental Services Used the software for: Less than 6 months ### "Single ops review " December 17, 2024 4.0 I use it everyday for work and scheduling Pros The scheduling and setting up proposals and projects is simple Cons It can be overwhelming but they offer training and videos that ease the process Review Source JJ Jenny J. Finance Director Environmental Services Used the software for: 1-2 years ### "Great product, could use some improvement. " September 6, 2023 4.0 While we have had many issues with the initial set up and learning the ins and outs of SingleOps, the customer service has been fantastic. I'm sure they all are fed up with me as I seem to call out the many issues we have had. But I cannot say enough good things about their support team. Pros As I deal with the financial side of things, I love how easy the invoicing from SingleOps is. Cons I wish there was a "history" to track who changed what. I also think that once a proposal has been sent to a client, it should be "locked" in a sense so that everyone can go back to the original to see what had been changed and why. Review Source JG Jennifer G. Office Manager Construction Used the software for: 2+ years ### "Tree Service " December 15, 2022 4.0 Overall, it serves our needs but has room for improvement. Pros I like the ease of the program in creating estimates, invoicing, and client databases. Cons Some vital improvements:- able to print batches of forms such as work orders, invoices, etc. it is tedious to open each one and print- have drop-down choices for regularly used verbiage in estimates- have more flexibility with proposal layouts. There is certain information we would like columns for but crowds the form and would be beneficial for it to go onto a second line or have a layout more useful for. - Alternatives considered [TreePlotter JOBS](https://www.capterra.com/p/183745/TreePlotter-JOBS/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps ease of use and familiar Review Source JH Jack H. General Manager Consumer Services Used the software for: 2+ years ### "SingleOps Is "Liquid Schwartz" For Our Business" September 8, 2023 5.0 Upgrading to SingleOps has driven massive increases in efficiency: it takes us less time to take a lead, less time to generate a proposal, less time to get work scheduled, less time to get completed work invoice and less time to get paid for completed work. All of those processes were paper-driven for us prior to SingleOps, so utilizing these features in SingleOps have saved us tons of time. We have been able to normalize our pricing by setting up systems of utilizing specific items across all sales reps with costs and pricing built-in. We are able to track labor and expenses on jobs quicker and with better accuracy which results in more trustworthy job costing, which then in-turn, helps drive our pricing methodology. Finally, the data captured in SingleOps helps us evaluate trends over periods of time to drive operating decisions. Do we need another crewmember? Would the time-savings from buying this piece of equipment be worth it? Are we making money working on this type of a property? This information can be looked up quickly and reviewed or neatly exported. Pros The ability to keep jobs organized by items used, job type, sales rep, etc. has greatly improved our ability to track progress, schedule work, assign crews, purchase needed materials in a timely fashion, etc. We went from baskets and peg boards full of paper to a clean and efficient system of Job Management that has greatly improved our efficiency and productivity. Cons Hard to say what my least favorite feature is. In many ways, if there is some aspect of some part of the system that you don't like or don't want to see or use, you can update your experience via functions that allow users to save sorting criteria, for example. So within the Job Management page, if you want to always see the oldest jobs at the top or if you want to see different columns of data, you can make those changes and save the settings so the page will always load this way. When I have come across aspects that I thought could be improved or an experience that wasn't really working for me, I reach out to Support and I am always able to speak with someone who will listen to my concerns and either make an internal suggestion on how to improve something, or even help me to customize my experience or educate me on a particular function to show me how i can properly utilize something i wasn't understanding. Reason for choosing SingleOps Of all of the great products available on the market at that time, SingleOps was able to handle several different types of jobs, customers, and scheduling and billing routines that we needed. Without making any drastic changes, within its core functionality (circa Q4 2018), SingleOps could handle: one-off jobs for tree work, recurring jobs for weekly landscape maintenance that are billed monthly, long-term one-off jobs for large-scale landscape installation, and recurring jobs for IPM visits that are billed upon completion. I had tested/experienced several products that were amazing for route-based repetitive services such as maintenance, but could not work for one-off jobs, and vice versa. Some were specifically designed for route-based landscape maintenance, others were specifically designed for tree work. We needed to be able to work from customer leads, create dynamic and thorough proposals with multiple prices, set up and schedule accepted work and subsequent invoicing at intervals our current customers were familiar with, and review the job data at the end to evaluate performance. SingleOps checked all of our boxes then, and continue to improve their product today. Review Source JI John I. Arborist Farming Used the software for: 2+ years ### "Great app! " November 1, 2023 4.0 Pros We’ve been using this SingleOps for a couple years now. It’s super easy to use, has great features, and has great customer support. Cons The app on the mobile Is a little bit glitchy at times. A few times daily I will just get a white screen and I have to close the app in order to get rid of it. Review Source RC Robyn C. Owner Construction Used the software for: Less than 6 months ### "Buyer beware! " February 6, 2020 3.0 Not upfront and honest about the cancellation policy and it is not clear in the terms and conditions. Seems the customer is just stuck if they don't like the program - even if the revisons were not done, the training was not complete and we never actually used the program live, except for some training samples. Not able to accommodate two states with different sales tax rates. The formatting of the templates is wack. The payroll reports are tricky if you work in multiple states doing multiple tasks. Pros It had some functions like checklist options for the proposals. Cons You have to buy the software for $3600 + upfront and can only get a refund of 75% if cancelled in the first 30 days. Unfortunately, it will take at least 30 days to get all of your personal info, banking, customer base and templates uploaded, set up and get the system customized. Then you have to begin the training. I was only able to do training once a week, so four one hour sessions. Not enough time to decide whether or not this is going to work for your company. Once we decided it was not the best fit for us as it was too slow and not really all that user-friendly for someone working in the field. Also, a bit expensive when you add your key field employees, office people and sales teams. We just spent $3600 on a program we never used. When I tried to get an explanation of why I wasn't offered the monthly plan here is the story we got: If you are on monthly billing you can cancel at any time. This type of billing doesn't have any commitments since its month to month. If you are on quarterly, bi-annual or annual billing you can cancel within the first 30 days and receive a partial refund of 75% of the total purchase price. When I told her we were not given that option, she stated: I understand your concern. We have a lot of clients that are grandfathered into the monthly billing so this isn't a billing service we offer actively to our new customer base. Hence, that is likely a reason the Account executive didn't offer this type of billing. Review Source DL David L. General manager Facilities Services Used the software for: 2+ years ### "Great Partner " September 5, 2023 5.0 Pros We have been satisfied with being business partners with SingleOps for the past 3 1/2 years. They have helped us scale our business! Cons I haven’t found anything there is to complain about SingleOps. They have been great in ever way Review Source CG Chelsea G. Administrative Assistant Renewables & Environment Used the software for: 6-12 months ### "SingleOps" September 25, 2023 5.0 From the beginning you have one on one training to learn the system and it’s functions. Jessica is fantastic! Pros What I like most about SingleOps is that it keeps every customer and job organized from the Lead stage all the way until the job is completed. Everything flows right on to the next stage and is very user friendly. Cons The only thing that I miss is that they took away the option to charge for paying with card . Review Source MU Melissa U. Office Manager Consumer Services Used the software for: 6-12 months ### "Single Ops a daily tool for optimal communication between clients and companies servicing them!" September 20, 2023 5.0 Like everyother industry they could use more help! They are always courteous and they do their best to resolve any issues. Pros We have it linked with Propay(our payment processor) and Quickbooks online. Once you learn how to use them ALL together it is a very powerful tool! Cons Initially, learning how to set everything up so that it mapped correctly was a challenge, but now that we have that figured out the process is pretty much seamless. Some of the reports are not real user friendly/helpful Review Source MC Manoela C. Office Manager Environmental Services Used the software for: Less than 6 months ### "Amazing software for tree care companies and arborists" September 19, 2023 5.0 Pros SingleOps has been an incredible addition to our company since its implementation. Our interactions with \[sensitive content hidden\] during the onboarding process, where we sought to understand and familiarize ourselves with the software, were exceptional. She promptly addressed my email inquiries, and I now have complete confidence in using the software. Cons I encountered some initial overwhelm when we first started using it, and I would recommend simplifying the layout for a more user-friendly experience. Additionally, I suggest adding a feature that ensures items like the spray contract are automatically included in the invoice. Review Source AS Avery S. Manager Building Materials Used the software for: 6-12 months ### "Excellent service" September 21, 2023 5.0 SingleOps has made us a more efficient company, as we have sped up the time of lead to payment by months. It has started to be a gamechanger when it comes to how we do business by improving our workflow and making my employees more accountable. Pros SingleOps is easy to use and manage. The ability for it to help in all aspects of our industry are vital as we are a full service company. Cons The set up of singleops is little cumbersome but I assume that this is similar to any CRM. Review Source JU Jordan U. Vice-President Consumer Services Used the software for: 1-2 years ### "SingleOps was like throwing gasoline on a fire!" February 21, 2019 5.0 Top notch! Our company could not work at this capacity without the help of SingleOps and their team. Pros Our family owned business (19 production employees) was able to grow at a fairly rapid rate after we signed on with SingleOps. Our internal communication is now streamlined and all administrative users have immediate access to our entire operation. With SingleOps we were able to crawl out of the dark ages of carbon copies and paper schedules. With a few clicks of the mouse I can see what customers we are serving tomorrow or next week, or next month. The office can manipulate my sales schedule much easier and with much less headache. Having EVERYTHING in one place that can be accessed anywhere at anytime is invaluable. Cons This is a hard question to answer. Any imperfections or tweaks that we want are easily requested. The support team is great and is shockingly responsive. Our support contact is the definition of a professional that solves problems, and aims to deliver a premium product in a time efficient manner. Review Source MW Michael W. Director of Operations Environmental Services Used the software for: 1-2 years ### "SingleOps Review" January 26, 2023 4.0 Pros It has been very valuable with scheduling. It has been easy to make adjustments on the fly and see what changes are necessary to our day. Cons Jobs that extend over more than one day should be able to have hours designated to each day rather than all of the hours show up on the first day. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.