--- title: "Page 2 | SingleOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is SingleOps the right Arborist solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176935/SingleOps/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- SingleOps 4.4 (108) [View alternatives](https://www.capterra.com/p/176935/SingleOps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Page 2 - Reviews of SingleOps ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS CHRIS S. Owner Construction Used the software for: 6-12 months ### "Top Notch Training" September 10, 2024 5.0 Overall, we are very happy. It is definitely learning a new system and with that there are many hurdles. But, the patience that \[sensitive content hidden\] showed in training allowed me to take my time and learn all of the nuances of this new program. I truly believe I would have thrown my hands up early on in the transition process if not for our weekly training sessions. Pros The training I received while implementing SingleOps was top notch! \[sensitive content hidden\] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you! Cons The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive. Review Source CB Chandra B. Business Operations Manager Consumer Services Used the software for: 6-12 months ### "Searched and found the best fit for us..." October 31, 2023 5.0 Overall the experience has been GREAT! The onboarding process was absolutely amazing. We went through the entire process and the person I worked with from the team at SingleOps really listened to me when I explained what I needed the system to do and how I needed to see it on my end. They were thorough and when my onboarding was complete, I felt very confident in using the software and then teaching it to our team. Pros We like that we have one system that does it all. From preparing the proposal in the field, sending that to our customers as quickly as possible, the CRM that is built in and then taking the same information and our field crew using it to complete the job exactly as it was explained to the customer. We used to have to take information from one system into 2 others and we were making errors and not all the information was being passed. This system makes it seamless and everyone sees the same information from start to finish. Cons I would like it to have a few more calendar features such a recurring tasks and appointments. Also the text notifications are not automated like the emails. I do wish that capability was there and hope to see it in the future. I also would like to see a few more personalization features on the routing software that truly allow routing to take place, but overall, it works and we have found ways to make it do what we want. Alternatives considered [ArborNote](https://www.capterra.com/p/206772/ArborNote/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/)[LMN](https://www.capterra.com/p/142064/LMN/) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Spoke Dispatch](https://www.capterra.com/p/210604/Spoke/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We were transposing information from one system to another and it was costing us time and money. We needed a way to be more efficient and more accurate with job information for our crews in the field. Review Source CD Chad D. Manager Environmental Services Used the software for: 6-12 months ### "SingleOps- a streamlined, cost effective, and easy to use csm for our business to grow- " October 31, 2023 5.0 It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production. Pros The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process. Cons Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish. Reason for choosing SingleOps Other CSM competitors weren't forward-focused, the other product's user interface for crews were lacking compared to Singleops, the other product's data retrieving/manipulation/saving processes were redundant and lacked a flow, and the other products weren't made for us, - we didn't want/need to rebuild a handyman's page to be an arborist's page. Review Source CH Chama H. Office Manager Renewables & Environment Used the software for: 1-2 years ### "Five Stars for SingleOps" September 25, 2024 5.0 Overall our experience has been great. SingleOps is very intuitive and versatile. Many many features help us to keep track of everything. We are especially fond of the route planner. Pros The support we receive from \[sensitive content hidden\], the senior customer advocate, is always prompt and friendly. If we can't figure something out or have an issue, the team at SingleOps is always there to help. Cons It is sometimes hard to figure out how to run reports for certain measurables. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) There was not enough functionality or versatility. Review Source KJ Kris J. Co-Owner Consumer Services Used the software for: 2+ years ### "Single Ops Review" September 20, 2023 5.0 Overall, our experience with Single Ops has been positive. They continue to build upon customer service and the addition of a dedicated Customer Success Mgr has been a great addition. Pros Single Ops provides the best customer & work management solution for our business. Cons The downside to Single Ops is the limited GL integration with financial accounting software is with QuickBooks only. When we initially started using Single Ops we used Sage accounting software. Since Single Ops is limited to Quickbooks GL integration we had to convert our financial software over and we learned the hard way that it is better to convert over to QB first, then implement Single Ops. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Ultimately, the choice came down to functionality and our needs. Switched from [ArborSoftWorx](https://www.capterra.com/p/13744/ArborSoftWorx/) We needed a better crew scheduling system & mobile solution, Single Ops filled this need. Review Source MB Melissa B. Owner Consumer Services Used the software for: 2+ years ### "A Must Have For Tree Care Companies" September 12, 2023 5.0 We've had our ups and downs, but we've found a way to work them out. I'd say without \[sensitive content hidden\] this season, we would have left. There were too many things not working and too many things that were taking too much time to fix. He's an asset to the SO team and company. Pros The online invoicing allows clients to pay faster. Being able to type up proposals onsite and have clients sign them before we leave the property. There are a lot of great things that SO does that we don't use yet. \[sensitive content hidden\] is my main man and when he's not around \[sensitive content hidden\] is also my savior. I enjoy learning new things about the process that it takes to make SO work and how the new aspects of the software can help our company grow. Cons The learning curve. \[sensitive content hidden\] is my main man and when he's not around \[sensitive content hidden\] is also my savior. The lack of customer service help is the worst part. I'm working on a project right now, and I don't have the time to wait for a day or two before someone sends me an email to read an article that I already read before I reached out. The online people don't seem to want to help much either, so once again. Customer service could use some help. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps SO syncs with QB Desktop. Review Source JB Jorrie B. Director of Operations Environmental Services Used the software for: 2+ years ### "SingleOps is Fantastic! " September 20, 2023 5.0 Pros The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service! Cons Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing SingleOps The route planner feature. Review Source DN Debra N. CFO Farming Used the software for: 1-2 years ### "SingleOps is a great solution for our business!" September 19, 2023 5.0 We have a deep appreciation for the folks working at Singleops as they too are growing with an amazing platform with a unique way to bring all the portions of the sales process together, beginning with a Lead, then moving to a proposal, to an active job, to completed and invoicing the customer. The notification system is wonderful allowing for emails and texts. Pros SingleOps allows for us to utilize templates for all of our Divisions of Service Cons The setup of the software is extremely complex and not simple to setup. It takes a major commitment of time and energy and costing to get the most out of the platform. Alternatives considered [ArborNote](https://www.capterra.com/p/206772/ArborNote/) Reason for choosing SingleOps There was not an map feature for our technicians to utilize and the syncing with Quickbooks was not as functional to us either. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) We wanted a map function to keep better property pins and notes as well as to have our sales come full circle. We wanted a system that would keep all documentation (communication to and from the customer) from beginning to end with the ability to invoice and take payment as well. We were in dire need of moving our scheduling to a digital calendar, which has been a game changer for our efficiency. Review Source AB Anita B. Office Manager Consumer Services Used the software for: 6-12 months ### "Why we chose SingleOps" September 15, 2020 5.0 Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement. Pros (1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation. Cons (1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity. Reason for choosing SingleOps We chose SingleOps over the other products because they lacked the ability to provide the program features that we needed to run our business effectively. Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) The other software program we were using was difficult to navigate. As they implemented updates, there were more and more steps/clicks to get the program to do what it had done before so it was wasting time and maddening to have to learn an entire new process just to send an email. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. With SingleOps, you press a button and it does what it says it will do, so for the most part it is easy to figure out what you want to do. Review Source JH Joe H. Owner/operator Consumer Services Used the software for: 1-2 years ### "Works good for us" September 21, 2023 5.0 They have been very prompt with their service and always keep us informed of anything that goes on of changes and so on and they seem to know well how to run their program and fix issues that come up. They have very little downtime with their software. Pros This program offers where you can set up a line item as an optional checkbox that a customer can select if they want work done or not, and it will automatically add the price on based on what you have put in the box. This feature is one of my favorite parts about this program. I really like how the Google Maps seems to be connected internally Somehow when you put an address in and it’ll pop up how many miles you have to that location right away and you don’t have to go separately in and check it. Cons At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying. Reason for choosing SingleOps It seem to really have the fit that we needed with route planning and the fact that you could see Google maps when you put in addresses. This is a very great feature. Review Source KF Kathryn F. Owner Farming Used the software for: 2+ years ### "Single Ops is terrific software for most any small business." September 12, 2024 5.0 Great. It is an accurate program and the user tutorials are good, and personal technical help is timely. Pros It is simple and affordable but comprehensively covers my needs as a small business owner. Cons I would prefer a better invoice design. Some of the other companies offer a legal size option that could provide a tear off portion so the customer can send paper in with their payment (if paying by check) and can still retain an invoice with information. I would like the note section to be better. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing SingleOps Cost vs actual needs. I have recommended SO to current Pest Pac administrators who now run both programs to address special needs. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Too expensive, terrible customer service, ridiculous updates. But I preferred some of the features that their invoices provide for me as an administrator, my technician and the customer. Review Source RM Rhonda M. Vice President of Operations Construction Used the software for: 2+ years ### "SingleOps has changed our business!" September 25, 2023 5.0 Pros The ability to clock in and out of job sites from you mobile device, without worrying about paperwork, is absolutely game changing. Since everything is integrated, our office admin can see everything in real-time. This software has really changed the way our business operates! Cons Since Apple iPhone has done an update, there is an ongoing problem in SingleOps. This has been a nuissance, especially when clocking in and out of multiple jobs throughout the day. Review Source AG Ashley G. Customer Service Success Manager Consumer Services Used the software for: 2+ years ### "Great Value Product for Field Management and Accounting" October 31, 2023 4.0 The software itself operates efficiently but when there is a glitch or issue that is out of the norm it can be difficult to get help in resolving the problem. Pros The Customer Success team is helpful once you break down the wall of troubleshooting responses. Cons The onboarding was a bit rushed and we went live without all issues being addressed. Review Source VA Vitaly A. Owner Construction Used the software for: 6-12 months ### "Worst CRM program " July 6, 2021 1.0 We signed on with single ops at the beginning of this year with high hopes for the system. The first few months were just training but we still had to pay for those months even though we were not implementing the system yet. Since we have implemented single ops into our daily tasks we have been running into issue after issue to the point that it’s more of a hassle to actually use the system then it is helpful or useful for our business. I have been paying for my employees to be able to use the app for the route, the app doesn’t even work, single ops is having us use the shortcut from the website instead. I paid close to $6000 for the CRM system and it has been nothing but a headache to use. I’ve been having many other issues with them as well. Very laggy system with lots of glitches, Random accounts going to zero and accounts disappearing from the route and accounts reappearing after being canceled. The credit card processing company is absolutely terrible, they have been holding over $10,000 for over 3 months now. Go elsewhere, i’m not the guy to write bad reviews but this is absolutely disappointing and now they’re not even allowing a full refund after all the countless problems we’ve been having, Plus on top of that we have lost several accounts due to the issues we have experienced. Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!! I’m going to Service autopilot much better system. Pros It seems like they got good ideas but nothing works properly, sales guy was really good because he sold me on this program. Cons Super laggy system and glitches up often. Support staff it’s horrible on fixing issues brought up Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing SingleOps Seemed like everything they were doing was what we were looking for. Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Wasn’t able to see our monthly revenues per each crew Review Source KW Kathleen W. president Retail Used the software for: 6-12 months ### "TERRIBLY BAD INVESTMENT" July 8, 2020 1.0 HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971. Pros THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS Cons EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS. Reason for choosing SingleOps BECAUSE THE SALES MAN WAS COMPELLING and sold us on a dream... They have since admitted it was a problem on many level and gave us back 1000. out of 6500...and said gee whiz sorry. PLEASE DO NOT BY THIS SYSTEM!! IT IS A DISASTER!! We are now with JObber, its is a DREAM. easy to use, easy to implement, the men were on it in less than two weeks after we started. and we installed in in the middle of spring..in middle of maddness...it is terrific. LESSON DO NOT BUY WITH OUT TRYING IT, ANY PROGRAM FOR ANY PART OF YOUR BUSINESS.. Review Source DC Dustin C. Production Manager Paper & Forest Products Used the software for: Less than 6 months ### "Robust capabilities with great support!" September 9, 2024 5.0 The integration process was super helpful. We did not know what to expect from the integration meetings early on, but they were super helpful and taught us a lot along the way. Some of the layout and functionality we had to get used to, but the process made it quick and more complete than we would have found on our own. We have had very few questions since "graduating", but when we have needed something we have received quick answers and easy solutions to our questions (Thanks \[sensitive content hidden\] !). Overall SingleOps has let us keep better and more complete track of our sales process, our clients, and our business while taking less time to do. Its been a crucial component of us growing to serve more clients. Pros It has robust functionality that helps us in a lot of areas we were expecting, as well as areas we did not expect. As our business has grown our old processes needed to be replaced. SingleOps has solved our current challenges in that respect and clearly can support us through our next (several) stages of growth. Cons It took a little bit to get used to. Some things did not feel intuitive initially. Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Didn't love previous experience from another company Review Source MV Michael V. Co - Owner Construction Used the software for: Less than 6 months ### "Design + Build Company: Thank you SingleOps" September 11, 2024 5.0 Great! Awesome team. Very helpful and knowledgeable about the software. Specifically, \[sensitive content hidden\], our on boarding specialist, has been a huge blessing. I am blown away at her patience and diligence to keep the train rolling with us. As a business who is performing work alongside the onboarding of the platform having someone like \[sensitive content hidden\] has been pivotal. Can't thank her enough for her professionalism, great attitude, and help throughout the process. Pros As a landscape design + build company, we have looked everywhere for a platform to help scale our business effectively and implement similar processes/systems we built in-house. We found SingleOps after years of looking. \[sensitive content hidden\] and the SingleOps team have been incredible to say the least. \[sensitive content hidden\] patience, attention to detail, follow through, and passion have been huge in the transition into the SingleOps software for our business. Cons For our business, we have a very detailed installation estimate we have created in-house. For how we use it and the level of detail we carry for each line item in an estimate we struggle to see us implementing that layer into Singleops for our large design + build projects at this time. Possibly in the future though! Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing SingleOps Cost and fit were the things that lead us to SingleOps Review Source GW Gillian W. Owner Environmental Services Used the software for: 1-2 years ### "Overall love of this software!" October 31, 2023 4.0 Pros SingleOps has made things run smoothly on the day to day for my company. Before, we were using carbon copies for estimates and had STACKS of papers all around that needed to be tracked and entered into QB for accounting. Nightmare at the end of the year. I love that SingleOps makes it easy for all my employees to be on the same page and look at real time changes to work orders and schedules. I love the 'attachment' feature as well as mapping the location of each line item. Cons SingleOps sometimes is glitchy out in the field and that causes some frustration. Especially when you spend an hour on a proposal and then it doesn't save. There are a few kinks as well as some other options I have presented that I hope are being worked out in the pipeline... Switched from [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Arborgold was too complicated and the set up was torture. In the end, they just didn't offer what we were looking for. Review Source JB James B. Owner Consumer Services Used the software for: Less than 6 months ### "Support is hardwired" September 9, 2024 5.0 Overall \[sensitive content hidden\] and team have all been great. You can tell they want to take the time to set the software up so that you succeed. Support staff has been here for us when needed and are always friendly and helpful! Pros I love the flexibility the software gives me to track/bid things in different ways. Automation features are a close second. Cons No offline support for the times that you are in low cell service areas. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) SingleOps had more detailed features that bid/scheduled repeated visits better than Quickbooks. Review Source tF tj F. President & Owner Construction Used the software for: 2+ years ### "Single Ops has been great to us! " September 7, 2023 5.0 My overall experience has been very good. It was a rough beginning but we worked with \[sensitive content hidden\] alot and he was incredibly helpful. Got me up to speed and capable to use Single ops correctly. We now work with \[sensitive content hidden\] and he has been great too! Pros I mostly like the data I receive through daily, weekly, monthly, and yearly reports. Cons The thing i like least about singleops is the Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[SynkedUP](https://www.capterra.com/p/228695/SynkedUP/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing SingleOps Unfortunately, I wasn't part of the choosing process so I don't really remember exactly why. I do know that I gave my team a budget and a list of requirements for this kind of a product and single ops hit all those marks. Review Source AM Andrew M. Managing Partner Facilities Services Used the software for: 6-12 months ### "Support is a joke" January 12, 2024 1.0 I am no longer a customer, I am now a hostage until our contract expires. Pros It looks slick, thought that would help sales Cons Everything else, especially the company. Switched from [Square Invoices](https://www.capterra.com/p/255193/Square-Invoices/) Thought it would help be more Efficient Review Source TB Tim B. Project Coordinator Construction Used the software for: Less than 6 months ### "Excellent product" September 11, 2024 5.0 Great people to work with, lots of good gadgets. Pros Central place for communicating within the team and sharing with clients. Cons Interface can be a little clunky, same look on each step from lead to approved. hard to tell what you are looking at stage wise. We are still early in the process so maybe that changes as you get to know what you are looking at more comfortably. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing SingleOps It was a dark horse option actually, we were really looking into Aspire and LMN as our top choices and I found SingleOps on a google search and recognized the platform from another contractor (synlawn). After the first meeting I realized it may be a good fit for us so it came into contention. Price was a huge factor and contract. We eliminated LMN because it wasn't going to fit. It came down to Contract length and cost and the people in sales. Single Ops was not overly pushy and gave us plenty of meetings and time to make the decision to move forward. \[sensitive content hidden\] were great and made us feel like they just wanted us to find the right product. We have been having a similar experience with our implementation team \[sensitive content hidden\]. Helpful and Honest. We have only worked with great people at Single Ops. Review Source KD Kaustubh D. President Facilities Services Used the software for: 6-12 months ### "Helpful for organizing a tree business, but not a panacea" December 20, 2022 4.0 It's the right choice to help streamline the business and make it more scalable than a pen & paper operation, but it requires a ton of work still and creates some new processes that we didn't have previously. Pros It makes it significantly easier to have clients review & accept proposals and pay deposits without needing to call the office, which smooths things over. The email templates also streamline communication with clients. Cons The calendar doesn't sync well with Google Calendar (one-way sync, can't sync to multiple calendars for bids vs jobs, for example) and is somewhat clunky to use, so we are still using Google Calendar as our primary calendar function. We experienced major QuickBooks syncing errors that were ultimately unresolved, requiring me to manually sync a large number of clients (their support person was great in trying to help and figure out this manual workaround, but unfortunately there wasn't a way to fix it in the software itself). Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing SingleOps Built more recently, so designed for digital-native users on cloud-based platforms. Web app works well. Similar pricing & core focus is tree services. Review Source AB Aaron B. Project Manager Accounting Used the software for: 6-12 months ### "Tree people - look elsewhere" October 25, 2023 1.0 The exciting promise quickly faded in lots of tedious work. I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale. I email the client later and hope I can still land the sale. Pros It does the math for us when calculating pricing. Cons The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up. Review Source DA David A. Manager Environmental Services Used the software for: 2+ years ### "I think it is a good software" September 25, 2023 4.0 I think it is a great software with a lot of potential to increase how we use it Pros It is easy to use. There are also a lot of options on how to use this softwareJess Chamoli is always very responsive and helps us solve problems Cons We are having some trouble with billing right now.I wish we could use some of the client information for direct mail and email marketing. Since this is an operations software that critique maybe unfair Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.