# freetobook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is freetobook the right Reservations solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176943/freetobook/reviews --- freetobook 4.6 (16) [View alternatives](https://www.capterra.com/p/176943/freetobook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of freetobook Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Radka N. manager Commercial Real Estate Used the software for: 2+ years ### "Easy, simple to use" February 1, 2019 5.0 \- great and fast support Pros It's very simple to use and all basic component, which you need to start and work are free of charges Cons \- calendar in channel manager to close out the channels is too much complicated - miss the connection to the google Hotel Ads - for the moment can be used only in UK, would be nice to use it over EU countries Review Source Response from freetobook November 30, 2020 Thank you for your feedback and kind words Radka. I will take on board your comments re Google HPA and hopefully this can be addressed :) JW John W. Owner Hospitality Used the software for: 2+ years ### "Must be the best " March 19, 2026 5.0 It has still never let us down and everythign works. They were very helpful on the telephone while I worked on the link to airbnb. I rang them several times over during 1 hour and it was always picked up staight away and I was helped and on my way again Pros We have just added the channel manager and connected to airbnb. Not sure how many bookings we will get through it but we just need a few gaps filling. The channel manager is well designed and easy to use. I would say a brilliant piece of software and once installed and set up and take all your prices including ones based on occupancy and length of stay through to airbnb. In fact it is just the price that would appear on your own site after they have entered number of people, dates and chosen room/cottage. You can then add a % so that your own site will always be cheaper. The messaging system in freetobook also works for airbnb as well. It means we use one of airbnbs schedul;ed messages but the rest of them we use from within freetobook. It means once set up we don't actually need to go into airbnb to manage our bookings or messaging. Cons Nothing really. It still does all we want and has never let us down. The help department are all lovely and helpfull and if you ring the phone is answered quickly. I have never had to wait Alternatives considered [SuperControl](https://www.capterra.com/p/133969/SuperControl/) Reason for choosing freetobook Used the free version for 6 months so could really get to know it and it was cheaper and better Review Source TS Terri S. Owner Hospitality Used the software for: 1-2 years ### "A lot of manual input" October 13, 2020 3.0 There was a lot of manual input required for the "free" application. Pros I was able to manage my rooms. There was also a direct booking function. Cons The function to manage rooms on multiple platforms was expensive so I had to be on top of the bookings to ensure I didn't get double bookings. I could only put one room on an OTA and if I took a direct booking I had to ensure that the room was available and/or close it out on the OTA first. Review Source Response from freetobook November 30, 2020 Thanks for the feedback. I can see that you used the system just over three years ago for a short while and, as you mention, did not take up any of the chargeable services. The channel manager is the service that would have put an end to the manual inputting of third party bookings and risk of double booking. After an initial setup fee the only ongoing cost is #1 per booking made via the connected channels (so never your own bookings) and these are capped at a maximum of #49 per month. In quiet months like we have seen many of this year (2020 - covid) there have been MANY monthly invoices going out at #0... ZERO... all the while our usual support levels have been available for all customers and the system has not stopped doing what it does. If you'd like to give us another try and see all the features we've added since you left please get in touch with us! DH Derek H. Administrator Hospitality Used the software for: 6-12 months ### "Aberfoyle Inn recommends Freetobook" March 30, 2023 5.0 This has been a godsend to our business, it's features are easy to use, understand and implement to our staff, the cost is inexpensive but if using a few OTA's I would definitely recommend the channel manager feature, it saves so much time and effort allowing us to concentrate on the guests instead of a computer Pros Freetobook is so easy to use, set up and integrate with current systems Cons Nothing yet, so far I have nothing but praise for Freetobook and its care team. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) With google sheets we had to enter details manually, and every time there was a change or a new entry this involved time and effort, the risk was massive especially with overbookings as we had very little control over it if a staff member didn't enter the details, we don't have this problem with Freetobook's channel manager, its an excellent service. Review Source AL Annie L. Owner Hospitality Used the software for: 1-2 years ### "Great Product and great custome service " October 5, 2022 5.0 Collates all calendars accross multiple OTAs User friendly and guest booker friendly Pros Seamless integration, idiot proof training videos, cost effective Cons nothing I can think of Reason for choosing freetobook Freetobook Quite simply it works brilliantly The software is user friendly, intuitive to use and the training videos are idiot proof thank goodness! All my OTAs are in one place ensuring no double booking. Reports are easy to run and relevant for supporting business decisions. It sits beautifully in my website so no brand confusion for guests The team are terrific, helpful, quick to answer questions and they really partner to resolve any issues, even those not strictly within freetobook’s management Highly recommended Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Evivvo is an inflexibe product It was oversold and under delivered. Very poor match Review Source PR Paula R. Director Hospitality Used the software for: 2+ years ### "Efficient, Dependable and cost effective with great support" May 9, 2023 5.0 No problems and very happy with my experience, I see no reason to change my freetobook booking system in the foreseeable and the cost when i do compare to other options (even including all the extras added on) are still cheaper than the competition. Pros Its user friendly, I've never experiences a technical error in over 4 years, its easy to customise and adapt as the seasons, guests change and pricing ebbs and flows. It does what it is supposed to do and i can relax knowing my booking system 'just works'. The support is second to none with timely responses from the team. Cons Dynamic pricing and more OTA links would be a bonus but the team are constantly updating and improving with dynamic pricing coming on line soon and the ical link as a back up is useful. Review Source DM Dave M. Owner Hospitality Used the software for: 2+ years ### "Perfect solution for a small (or probably larger) business" September 21, 2023 5.0 It runs the back end of our business, processes payments, keeps us in touch with customers and manages availability. It is an excellent tool and is priced to help business. Their online prescence is also excellent, working with partners (and how I wish some others knew what this is!) to make sure the right solutions are implemented. Pros Freetobook is easy to implement, simple to use but flexible enough that it can be customised for more complex needs. Support is fantastic and our business could not run without it. Cons Many features are chargeable add ons, but the core system is free - you get what you pay for. Would be nice if there was a simpler (all in) package, but would be complex to provide with the current model. Review Source CM Claire M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Perfect for any hospitality business " April 28, 2023 5.0 Easy to set up, easy to use, makes my self catering business run alot smoother, and reasonably priced Pros The range of features and add ons it had which makes the booking system automatic and stress free. Cons It could do with a feature where you can set up weekly pricing rates instead of just nightly and then have to set up discounts for different night stays Review Source IB Ian B. Joint owner Hospitality Used the software for: 2+ years ### "Brilliant, professional and supportive company" May 7, 2024 5.0 We ran a Guest House for 3 years and Freetobook were our Channel Manager. In the entire time we used them, they were absolutely fantastic. Any question/query we asked was quickly answered. We weren’t dealing with an “outsourced” customer service department, so everything was clear. It truly felt like a “partnership” rather than a service provider we used. When we sold our business, Freetobook made the transfer over to the new owners simple. All the other service providers we were using made the transition unbelievably difficult both for ourselves and the new owners. In our opinion you will never find a better Channel Manager than Freetobook. Awesome! Pros Simplicity to use and robustness of the product. Customer service was also exceptional Cons There is nothing I didn’t like about Freetobook. Review Source AK Amanda K. Owner Hospitality Used the software for: 2+ years ### "Valuable for integrated booking and payment " April 28, 2023 5.0 Overall happy with it as serves me well - I haven’t looked at alternatives so not sure if it is the best out there in terms of functionality and value. Pros I was able to set it up and test, fine-tune and set live quickly without any previous website building experience Cons Calendar view options are not ideal and I’d love to have the more up to date functionality without having to use the daily pricing calendar. Review Source MP Maurizio P. Manager Hospitality Used the software for: 6-12 months ### "Für unser Unternehmen Top" December 8, 2023 5.0 Sehr positiver Gesamteindruck. Das Supportteam ist sehr professionell. Wie bereits beschrieben, nur in englischer Sprache, das ist einzige Kritik in dem Sinne. Pros Der Kundensupport ist genial und reagiert sehr schnell. Die Kosten sind sehr niedrig, was heutzutage in diesem Bereich selten ist. Wer Zusatzfunktionen will, kann diese dazu kaufen. Cons Ein wenig unübetsichtlich aufgebaut und nur in englischer Sprache. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Auf einen Schlag eine 100% Preisaufschlag mit einer Fadenscheinigen Begründung. Review Source AG Anabell G. Director Hospitality Used the software for: 1-2 years ### "Great starter channel manager" November 1, 2023 4.0 I would recommend this if you only have plans of having 1 or 2 properties. Pros Ease of use Value for money Good customer support Cons As we increase our properties, we have outgrown the platform. There are many functions we need that is not supported. They also have limited integration with platforms we want to use. Review Source SA Sandy A. Guest house proprietor Hospitality Used the software for: 1-2 years ### "Simple, practical and transparent " January 22, 2023 5.0 I have had a very positive experience using Freetobook who I changed my business to during Covid lockdown as my current provider had me locked into a contract whilst during that time I had no income.With Freetobook if I do not earn I do not pay. No hidden charges and a simple comprehensive system with great customer support Pros The system is designed so that someone with limited digital knowledge can easily navigate the system Cons Nothing I have had no problem at all with the software Reason for choosing freetobook Reputation Review Source AW Adrian W. owner Hospitality Used the software for: 1-2 years ### "It's free, it works like a dream, what's not to like?" July 1, 2019 5.0 All our bookings are made using Freetobook. Most happen online from our own website but occasionally we add a manual booking that comes in over the phone. Both routes work absolutely fine. Pros 100% reliability. No downtime that I have been aware of. The booking system itself is completely free. Good value card management link with Stripe that has also worked flawlessly over the 18 months I have been using it. Cons The graphics of the interface are rather dated but I'm all about functionality so that really doesn't bother me. Review Source Response from freetobook November 30, 2020 Thanks very much for your honest and kind review Adrian! :) KK Karen K. B&B owner/operator Hospitality Used the software for: Less than 6 months ### "Excellent product and service" February 12, 2022 5.0 Primary benefit is the customer service, it is easy to get help when it is needed. following close behind is the cost, I only pay for add-on features and the price of those is reasonable. Pros Easy to transition from previous software and easy to use. I pay for what I need. Cons I have not come across any cons that have not been dealt with promptly. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) I was encouraged by other users within my network. The value for money and ease of use is far superior. Review Source ML Matt L. owner Hospitality Used the software for: I used a free trial ### "Tried free trial" March 24, 2019 1.0 Pros Looked good in the demo, cant' get it to work, can never get the login email - no response from company Cons didn't get to try it, would like to....... Review Source Response from freetobook November 30, 2020 Hi Matt, I realise that this review is very old (I've only just come across this site today - Nov 2020) but I can see that you have an account since March 2019 and logged in as recently as yesterday so I guess whatever the problem was has been well and truly resolved by now. :) Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.