# SnapCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SnapCall Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/176950/SnapCall --- # SnapCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SnapCall ## What is SnapCall? Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the live chat with the customer! With SnapCall you keep conversions, customer engagement, and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel engagement merging offline and online customer experience. ## What is SnapCall used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SnapCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://snapcall.io&name=SnapCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SnapCall 4.8 (6) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $20 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.3 (3,603) Value For Money 4.8 (6) Value For Money 4.2 (2,657) Customer Service 4.7 (6) Customer Service 4.3 (2,766) ## SnapCall alternatives Highest Rated [4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Live Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Screen Sharing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others Sentiment Analysis 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Support Ticket Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests VoIP Connection 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system SnapCall 31 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Send messages to selected individual(s) from the entire audience Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Record live video calls to play later Digitally share screen view with others Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Presenter can see and hear participants and vice versa. Track and interpret metrics on the usage of company resources Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $20.00 Per User,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User marketing Marketing and Advertising ### "fast and practical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2023 Overall, it's a great product with great features that many people can benefit from. Including colleges that offer distance learning Pros I really liked the practicality, ease of use and the various tools that they made available to us during the trial period. Cons I had difficulty accessing it at first and another issue is that I tried to download the application on my cell phone because it was more practical, but I did not find it in the play store Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patrick R. Head of Customer Service and Sales Apparel & Fashion ### "Personal Shopping Online: SnapCall & Nickis" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2022 Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten. Pros Die Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen. Cons Es wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Melissa H. Director of Marketing Education Management ### "Reliable technology that works seamlessly with LiveChat for Customer Support & Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY! Pros SnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral). Cons Early in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2022 Melissa, thank you for your review. Thanks to loyal customers like you and your valuable input we are able to improve our product! NN NICHOLETTE N. consultant Retail ### "snap call " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 26, 2021 Pros I love how much support there was in my trial Cons I dislike how short the trial is and how few things I can choose Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2021 Thx for your review ! AD Anzel D. Tiktok influencer managed by clicks talent Marketing and Advertising ### "An Incredible expansion for any expert site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2021 Overall great experience with this software Pros It's an extraordinary component, the call button is super easy to install to any site ! the capacity to extricate data prior to talking with a client Makes everything so much easier Cons you are restricted on the quantity of calls and computerized calls you can get Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jessica T. Owner / Graphic Designer Graphic Design ### "SnapCall: A great addition to any professional website." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2019 Overall, it's a great product with A LOT of great features that many businesses can benefit from. Pros There are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install. Cons The only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing SnapCall The reason we chose SnapCall over Intercom is because: higher ratings, and better features for our company's needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)