--- title: "SnapCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SnapCall Software - reviews, pricing plans, popular comparisons to other Lead Generation products and more." source_url: "https://www.capterra.com/p/176950/SnapCall/" page_type: "product" language: "en" --- # SnapCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SnapCall ## What is SnapCall? Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the live chat with the customer! With SnapCall you keep conversions, customer engagement, and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel engagement merging offline and online customer experience. ## What is SnapCall used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SnapCall?[Manage this product listing](https://www.g2.com/products/snapcall/claim_requests/new?auto=true) ## SnapCall Overview Updated September 2026 AI summary SnapCall offers small and midsize businesses a cloud-based platform for managing customer engagement across live chat, telephony, and video conferencing. It supports communication management, customer experience oversight, feedback collection, and multi-channel interactions. With built-in reporting, sentiment analysis, optional CRM integration, and customer segmentation, SnapCall addresses needs in customer service, success, and lead generation through web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SnapCall 4.8 (6) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $20 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.6 (973) Value For Money 4.8 (6) Value For Money 4.6 (796) Customer Service 4.7 (6) Customer Service 4.7 (768) ## SnapCall alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about SnapCall Overview ### What company size and specific industries is SnapCall built for? SnapCall is designed for small to large businesses that need live shopping, product and service demos, customer support, or online consultations. It fits companies in retail, services, and support-focused sectors that want to interact with customers in real time during sales or service conversations. Features and Usability ### What are the key features of SnapCall? SnapCall offers CRM and contact database tools, call center management with call monitoring and call recording, and VoIP for voice communication. It also includes live chat, private chat, and real-time messaging, plus video chat, video conferencing, screen sharing, knowledge base management, support ticket management, and reporting/analytics. Integrations ### Which third-party tools and platforms does SnapCall integrate with? SnapCall integrates with Kustomer and Zendesk Suite for customer support workflows. These native integrations connect SnapCall to two third-party platforms, giving teams direct compatibility with help desk and service management environments. Getting Started and Support ### What training and onboarding options does SnapCall offer? SnapCall provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions allow guided setup and product walkthroughs through remote meetings. Getting Started and Support ### What customer support options does SnapCall offer? SnapCall provides chat support for customer questions and account help. No reviewer feedback about support experience is available, so the support quality, response time, and helpfulness cannot be described from user reports. ## Features AI summary Based on 3,736 Lead Generation reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) SnapCall focuses on delivering customer engagement capabilities outside these top-rated areas. Its feature set is geared toward supporting customer communication workflows and day-to-day interaction management, helping businesses handle conversations more efficiently and maintain consistent contact with their audiences. These capabilities can provide teams with better visibility into customer interactions and support more organized outreach across engagement channels. Live Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Screen Sharing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others Sentiment Analysis 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Support Ticket Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests VoIP Connection 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system SnapCall 32 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Recording: Record live video calls to play later - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $20.00 Per User,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User marketing Marketing and Advertising ### "fast and practical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2023 Overall, it's a great product with great features that many people can benefit from. Including colleges that offer distance learning Pros I really liked the practicality, ease of use and the various tools that they made available to us during the trial period. Cons I had difficulty accessing it at first and another issue is that I tried to download the application on my cell phone because it was more practical, but I did not find it in the play store Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patrick R. Head of Customer Service and Sales Apparel & Fashion ### "Personal Shopping Online: SnapCall & Nickis" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2022 Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten. Pros Die Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen. Cons Es wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Melissa H. Director of Marketing Education Management ### "Reliable technology that works seamlessly with LiveChat for Customer Support & Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY! Pros SnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral). Cons Early in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 9, 2022 Melissa, thank you for your review. Thanks to loyal customers like you and your valuable input we are able to improve our product! NN NICHOLETTE N. consultant Retail ### "snap call " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 26, 2021 Pros I love how much support there was in my trial Cons I dislike how short the trial is and how few things I can choose Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2021 Thx for your review ! AD Anzel D. Tiktok influencer managed by clicks talent Marketing and Advertising ### "An Incredible expansion for any expert site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2021 Overall great experience with this software Pros It's an extraordinary component, the call button is super easy to install to any site ! the capacity to extricate data prior to talking with a client Makes everything so much easier Cons you are restricted on the quantity of calls and computerized calls you can get Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jessica T. Owner / Graphic Designer Graphic Design ### "SnapCall: A great addition to any professional website." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2019 Overall, it's a great product with A LOT of great features that many businesses can benefit from. Pros There are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install. Cons The only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue. Reasons for choosing SnapCall The reason we chose SnapCall over Intercom is because: higher ratings, and better features for our company's needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.