# Page 3 | EROAD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EROAD the right Trucking solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176956/EROAD/reviews --- EROAD 4.4 (106) [View alternatives](https://www.capterra.com/p/176956/EROAD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of EROAD ## Showing most helpful reviews Showing 51-75 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jennifer T. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy and simple to use" August 14, 2018 4.0 Overall, Eroad has been a phenomenal company to work with. The products are great, the customer service listens and is very helpful, and overall it is just an easy, no brainer product. I love it! Pros I really enjoy that the product is easy to use for all of my employees, regardless of their age and knowledge of technology. It's simple, user friendly, easy to edit, and small and simple. Cons Needs more room for making remarks. Sometimes more than a few words are needed to get the point across. Review Source Response from EROAD August 20, 2018 Jennifer, we are so glad to hear this! Thank you for being an EROAD customer - Your EROAD Team DD David D. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Kirtk Trucking Service" December 9, 2019 4.0 Have had very little down time. Customer service and product support have always been available when I needed. System is very user friendly. Pros Easy to use. Great reports. Nice IFTA tracking features. Cons Device could be little bigger in scale to make the touch screen more friendly. Reason for choosing EROAD Self contained unit. No tablets or smartphones needed with Bluetooth. Was easiest for me to use so figured would be the easiest for me to train our 50 owner operators on. Review Source Response from EROAD December 11, 2019 Thanks for the review, David. - Your EROAD Team JR Jason R. Asst DOT Manager Marketing and Advertising Used the software for: 2+ years ### "Review for ELD" August 17, 2020 5.0 My overall experience is great the first week was a learning curve but it is very easy to learn how to operate it. Pros I like the ease of use and the ease of setting them up in semis. Cons The only con I have for the software is that it doesn't communicate with 2019-2020 GM pickups. GM went to a global type B plug and they do not communicate between the don gal and the ELD. Review Source Response from EROAD August 24, 2020 We're happy that our ELD was so easy for you to install and use. Thanks for the review! - Your EROAD Team JS Jerry S. Logistics coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Hello do this next" December 9, 2019 4.0 Has improved dispatching to cover pickups and deliveries greatly. also able to communicate accurate ETA for deliveries and pickups to customers. Pros Close contact with drivers and keeping track of road tax. Cons the lag in reception to Ehub's is sometime a problem. Even local Ehubs can sometime take a hour to show on the trucks Ehub Reason for choosing EROAD local service and great sales and support team Review Source Response from EROAD December 11, 2019 We're glad our solution has helped you improve dispatching and communicating accurate ETAs, Jerry. Thanks for the review. - Your EROAD Team BA BUBBA A. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "TCI Review" December 3, 2019 5.0 Pros No connectivity issues with the hard wired system, accurate, with few equipment failures. Cons Too many mouse clicks to get to emplorees, reports could be more detailed Reason for choosing EROAD Most other systems were Bluetooth systems and we had too many failures staying connected and the cost for other systems such as Qualcom were cost prohibitive. Review Source Response from EROAD December 7, 2019 Thank you for the review, Bubba. Much appreciated. - Your EROAD Team CQ Chrissy Q. office manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Plain and Simple" May 23, 2019 4.0 They are progressing with their technology and I am really happy I chose this ELD. Pros I like that I can track all my trucks and see where they are at all times. Most of my drivers figured this system out pretty quickly. I didn't want a ELD that used my driver's phone and data and this works great. All I need it to do is track their time, where they are at and help me out on the IFTA and IRP side of things. It does a lot more but the few things mentioned are just my personal preference. Also when these had glitches, customer service took care of it right away and got their Tech team on top of it. Cons The mount system I really don't like. If you want this to not fall off your dashboard or wherever you put the sticky side, you have to drill holes. I'm not a fan of drilling holes in my vehicles, so right now they are stuck with double sided tape until I figure out a better solution. Review Source Response from EROAD May 24, 2019 We're really happy you chose our ELD, too, Chrissy! There are options besides hard mounting or double-sided tape available, so please contact your EROAD Customer Success agent to find a better solution. Thank you for being an EROAD customer. - Your EROAD Team SM SKYDREA M. Office Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Daily Eroad user" December 4, 2019 4.0 As a rental company, having an ODOT and IFTA approved guaranteed trip sheet has reduced out over all paperwork. I wish that you could retain the information more easily after an eroad unit is removed. Customer support is ready to help though. Pros Frequent updates, quick customer service... Cons There are still lags in reports. Down time for updates... Reason for choosing EROAD The promised specifications were the main selling points. Review Source Response from EROAD December 7, 2019 Thanks for your review, Skydrea! We're here to help. - Your EROAD Team RH Ryan H. Log Truck Dispatch Transportation/Trucking/Railroad Used the software for: 2+ years ### "Overall a good product that I enjoy using." August 19, 2020 5.0 Pros The existence of Geofences and messaging is super helpful. I don't personally use the tax and fuel portion of the product but I know our company does. Cons Sometimes the GPS doesn't update. I called a driver the other day to make sure they were OK because it hadn't updated in 4 hours. Review Source Response from EROAD August 28, 2020 We're glad you enjoy using our product, Ryan. Our customer success team will reach out to you regarding the GPS. - Your EROAD Team RH Rob H. Logistics Manager Chemicals Used the software for: 2+ years ### "The Ease of Eroad" December 9, 2019 4.0 Pros The ease of being able to track your drivers and what hours they have left for the day and week. Cons Trying to download the drivers logs into a file, there may be some training on this? Review Source Response from EROAD December 11, 2019 Thanks for the review, Rob. EROAD Customer Success will reach out to walk you through your download. - Your EROAD Team JR Judi R. Truck Shop Admin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Eld Review" December 9, 2019 4.0 All in all, I enjoy using Eroad. I have gotten familiar with the program and am able to help drivers easily. Pros The software is simple and easy to use. It covers almost all of my needs. Cons The only 2 things I have issues with is #1. when messaging a representative, it takes long periods of time to get a response. I have waited as long as 19 minutes after asking a question. #2 The Help section does not have some of the answers I need. Review Source Response from EROAD December 11, 2019 We're happy to hear you enjoy using EROAD, Judi. Thanks for the review and for being our customer. - Your EROAD Team WB William B. Compliance and Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "EROAD PRODUCT REVIEW" December 5, 2019 5.0 So far it's been good. Salesman stays in contact. I can normally have a question answered in a timely fashion. Pros Ease of use and support from the EROAD team when I have a question. Cons So far haven't found anything We don't like. However...We were told that GPS Directions for drivers would be available soon...and this seems to be taking a lot of time to acquire. Review Source Response from EROAD December 6, 2019 Thanks for the review, William. Your Customer Success Rep. will reach out to you regarding the enhancement request. - Your EROAD Team AR Aaron R. Fleet Administration Real Estate Used the software for: 2+ years ### "Once you are in a contract they don't care about keeping you happy " May 18, 2020 3.0 The device functions good. But you will be forced to upgrade and will double charged every opportunity they have Pros gps tracking and real time information. Cons There were a lot of complicated steps that weren't necessary Reason for choosing EROAD ease of use Review Source Response from EROAD August 6, 2020 We apologize that your experience has not been ideal. Please reach out to EROAD Customer Success so that we can address any concerns you may have. - Your EROAD Team KG KEVIN G. FLEET MANAGER Oil & Energy Used the software for: 2+ years ### "EROAD SYSTEM" December 12, 2019 5.0 Road Usage, Fuel Usage, Cost savings Pros The software is a very friendly user. There is always someone available to answer my questions or to troubleshoot a problem with one of our vehicles. Cons log in at times may get jammed up due to signal issues Review Source Response from EROAD December 16, 2019 Thanks for the review and for being an EROAD customer, Kevin. - Your EROAD Team BS BABA S. VP of Operations Building Materials Used the software for: 2+ years ### "IWP Clackamas" December 9, 2019 4.0 the branch in Tualatin. OR has been very helpful in the warehouse for pick ups and drop off. Pros GPS and locations of our fleet at all times. idle times for us is really important. Cons i really have not heard of any issues with the software we are pleased. Review Source Response from EROAD December 11, 2019 Thanks for the review and for being an EROAD customer, Baba. - Your EROAD Team RE Robert E. Job Forman Construction Used the software for: 2+ years ### "Good choice" August 24, 2020 4.0 Was easy to learn Pros This software is easy to use and super easy to learn how to make changes if needed Cons I wish they had an app for Apple products Review Source Response from EROAD August 28, 2020 We're glad you and your team find EROAD software easy to learn and use. Thanks for the review. - Your EROAD Team JG Joe G. CFO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best mix of features, ease of use and cost." May 16, 2019 5.0 Pros \- Easy to install - I'd argue almost anyone could install the units. They are easy to configure once installed and start to - Value added features - from the tools to assist in IFTA and IRP filing, fleet expiration and maintenance tracking and DVIR automation you get a lot of features that other providers charge as individual add-ons or simply don't offer. -Easy to use - Drivers love the simplicity, makes their job easy -Hardware included and warrantied- While you can purchase outright, their pricing is competitive to the point you don't need to which helps to ensure you will always have working compliant units. Cons \-Initial assignment of units to equipment could be streamlined, instead of going to one screen and setting up the units assigned to the vehicle there are two separate menus. This could easily be remedied though. - No import functionality for driver info for smaller fleets. -Can't freeze service if you have a few unused units. (This probably isn't unusual across vendors but would be nice) Review Source Response from EROAD May 17, 2019 Great review, Joe! Thank you for taking the time to help us spread the word about EROAD. We've passed your suggestion about the initial assignment of units and import functionality on to our Product team so they can work their magic to make our product even better. Your feedback is much appreciated. - Your EROAD Team RB Raymond B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Eroad is awesome " December 12, 2019 5.0 Pros The software is easy to use. The customers support staff are great \[SENSITIVE CONTENT HIDDEN\] are great to work with Cons At first there were a few bugs but the support staff fixed then right away Review Source Response from EROAD December 13, 2019 Thanks for the review and being an EROAD customer, Raymond! - Your EROAD Team DB Dale B. Safety / HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "easy systems " December 12, 2019 4.0 Pros Ease of use, helpful staff, willing to expand Cons expanding the software take too long. Reason for choosing EROAD easy of use and the software calculates fuel mileage with ease Review Source Response from EROAD December 13, 2019 We're happy to hear you like our easy-to-use system and helpful staff, Dale. Thanks for your review! - Your EROAD Team CG Craig G. Truck Manager Building Materials Used the software for: 2+ years ### "My Review" December 9, 2019 5.0 Very great experience with Eroad, excellent customer service! Pros reliability, and functions(very easy to navigate around) Cons Size of the unit, and the touch screen. Reason for choosing EROAD Electronic filing of the mileage. Review Source Response from EROAD December 11, 2019 Thanks, Craig. We appreciate your review and your business. - Your EROAD Team VM Vicki M. dispatch Farming Used the software for: 2+ years ### "Great Software" August 17, 2018 5.0 My overall experience with Eroads has been all positive. Pros The ease of use for me and my drivers. There is also a lot training videos that the driver and I can refer to if we are not sure of certain function. Cons none- if I had any problems customer service was right on it to fix it. Review Source Response from EROAD August 20, 2018 Thanks for your great review, Vicki! We're glad our software and training videos have been such a positive experience for you and your drivers. Thanks for being an EROAD customer - Your EROAD Team dH darcy H. compliance specialists Transportation/Trucking/Railroad Used the software for: 2+ years ### "review of product" December 9, 2019 4.0 Love the training available. We use that for our new drivers coming on board. Pros The customer service. They are wonderful and always very willing to help. Cons Drivers seem to have issues following it sometimes Review Source Response from EROAD December 11, 2019 Thanks for the review, Darcy! - Your EROAD Team RS RONI S. SAFETY DIRECTOR Transportation/Trucking/Railroad Used the software for: 2+ years ### "EROAD" December 3, 2019 5.0 Customer Service has been exceptional. Pros I use MANY of the features to monitor the safety of our drivers. Cons IFTA and lack of being able to search for BOL's Review Source Response from EROAD December 7, 2019 Thanks for the review, Roni! - Your EROAD Team MR MIGUEL R. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use. Definitely worth it." May 14, 2019 5.0 Happy with the service, I really like the fact that they have almost 0% down time Pros Easy interface. almost 0% down time . ( reliable ) . Customer support always available Cons it all works fine. No complain so far. really like the graphics Review Source Response from EROAD May 16, 2019 Thanks for taking the time to leave us this great review, Miguel. Wishing you and your drivers many happy miles to come. - Your EROAD Team HH Heather H. Dispatch Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Getting more than what we paid for." August 14, 2018 4.0 Great experience since day one. Help is given when needed and our drivers are able to focus more on their job than having to fill out paperwork. Pros Takes the human error out of most everything. Cons Glitches made because of satalite movements. Review Source Response from EROAD August 20, 2018 Thanks for your review, Heather! We're happy to hear that you are having such a positive experience with our solutions. Thank you for being our customer - Your EROAD Team RD Ronald D. Dispatch Building Materials Used the software for: 2+ years ### "Ease of E-ROAD" December 3, 2019 5.0 Pros its very easy to navigate and understand Cons nothing really it went smoother then I thought Reason for choosing EROAD customer service was excellent when we buying this.. installing into our fleet trucks went fairly smooth and we got to talk first hand with your tech people from New Zealand before buying they flew in for demonstrations at that time Review Source Response from EROAD December 6, 2019 Thanks for the review, Ronald. Glad we exceeded your expectations! - Your EROAD Team Similar Products Featured ## Related categories [Trucking](https://www.capterra.com/trucking-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Logbook](https://www.capterra.com/logbook-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.