Who Uses This Software?

Optometrist, Ophthalmologist, and Optician Offices


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Patch
  • getpatch.com/
  • Founded 2016
  • United States

About Patch

Patch is an online insurance assistant that helps healthcare providers and patients understand out-of-network benefits in minutes and submit claims online. No more dealing with insurance companies by phone or submitting claims by paper. Using Patch, healthcare providers can let patients know the exact reimbursement amount to expect and automatically submit an optimized claim on their behalf.


Patch Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration
  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

Patch Reviews Recently Reviewed!


With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks out !

Jul 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum.

Cons: There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow.

Overall: MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider.

Easy program to use.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective.

Cons: Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage.

Rep from customer service was awesome!

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its easy to use, so user friendly, very helpful, and also the customer service is great. I like that if you have a question you can chat live.

Cons: Sometimes it take a long time to get the information you're trying to get, but usually pretty quick.

Overall: Helping the patient find out what benefits they can get for them

Overall, very positive

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Being able to offer *some* kind of insurance benefit to my customers helps to keep them from going to a different optical.
The site/software is generally fast.
Your customer service is top notch

Cons: I know that it is not your fault, but VSP takes too long to load compared to other insurances. It is remarkably annoying. Is there any word on when full VSP functionality will come back online?
I see far too many patients that do not know what insurance they have. Some type of global search function would be great.
NOTE: I left the "Value for Money" section blank since I was not involved with with its purchase

The platform is very user friendly and the support staff is excellent!

Jul 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely simple to use and can be used when speaking to new patients on the phone to see what they're benefits are.

Cons: Adding addresses - you have to type it in exactly how it appears in google or sometimes it will not recognize it as a valid address

Excellent customer service, program is easy to use, great way to keep patients from going elsewhere.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to bill out of network benefits on a patient's behalf and have the opportunity to keep them in our office by offering this unique service. The ability to look up the benefits for the patient is extremely helpful.

Cons: The section where charges are entered gets confusing with the number of units and can sometimes take a few tries to get the numbers to add up.

Overall: At my current office I have been able to save a handful of patients from going elsewhere for their glasses. I also implemented this program at my previous office shortly before I left and hear they are saving tons!

Great way of being able to provide the best care to our patients using open access insurance benefit

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: having the out of net reimbursement show first helps determine an overall price without going thru the whole claim

Cons: Most patients do not know the name of the vision provider so we are unable to help locate that for them in this system

I've done a couple of VSP billings and everything was easy

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instructions for use and billing is very easy to use. People like the fact that we can bill Eye Med or VSP and they receive a check whatever they are reimbursed.

Cons: I haven't used it enough to have any comments about what I like least about the software. The couple of times I have used it. everything went well. I had no problems.