SAP UK

SAP SuccessFactors HCM Suite


4 / 5
148 reviews


Average Ratings

148 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About SAP SuccessFactors HCM Suite

Streamline HR and payroll to enable business transformation, simplify processes, and reduce costs with SAP SuccessFactors.


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SAP SuccessFactors HCM Suite Reviews Recently Reviewed!


SAP Human Capital Management

Dec 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Talent management analytics: which allows for employee skill/qualification analysis; recruiting process evaluation; learning program effectiveness measures; succession program assessment; cost-benefit analyses of employee compensation programs.

Cons: Training and SOX deployment is bit difficult

Overall: The main focus of SAP HCM is employee administration: which gives basic, personnel-related data, and leverages a centralized database that enables employees and management to access up-to-date, consistent information that supports HR- and business-related decisions.

Global employee management allows to supports processes involved in international employee relocation, including planning and preparation of global assignments to personnel administration and payroll for global employees managements.

Perfect Payroll and legal reporting which allows for large multi-regional countries payroll handling and support for legal regulations compliance with regulatory and reporting requirements.

Manager Self-Service (MSS) which provides managers with the information and application access for employee development, compensation planning (and approval), and budgeting.

Employee Self-Service (ESS) which provides employees (even if deployed globally) with the information, access, and tools to autonomously manage their own important life and work events.

Shared-Service Framework which is a multifunctional framework that allows for the same architecture to be deployed in support of HR, finance, IT, service center operations, and other business functions.

Executive-HR

Jun 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, moral and motivation, culture and attitude development, performance appraisal and quality management issues)

? Ensuring compliance of SOPs and company policies.

? Responsible to introduce new HR initiatives viz. linking pay to performance, reward and recognition policy etc.

? Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to Management.

? Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.

? Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.

? Develop and Maintain healthy relation with Govt. and Non Govt. Organizations for better and fast functioning of organization.

? Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.

? Be a point of contact for all Line Manager/Candidate Queries.

? Maintaining the entire MIS of the employees engaged at resort

Capterra loader

There's always something in here you didn't know it was capable of

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of reports and data that this software holds is amazing. You are able to track an employees progress from the second they apply to the time that they leave and everything in between. I am able to pull very specific reports, or ask that they be created. The data is there somewhere, it's just a matter of figuring out how to harness it.

Cons: You need to spend some serious time training in the underbelly of this program to make sure that you are getting your monies worth. As far as HRIS systems go, this one integrates well with other internal programs, so spend the time learning.

Overall: SF is great because the experience changes for each user. You can control access down to each page type and req number. It is such a great tool for recruiting and data tracking as long as you are willing to dedicate the time to learn the system.

Solid software that continues to improve each year.

Feb 26, 2015
4/5
Overall

2.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place. Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.

Cons: Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules. Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules. Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.

Recommendations to other buyers: Try to map out exactly what you'd like to accomplish with the software. This will identify potential issues or software deficiencies early on in your evaluation. While SuccessFactors will help guide your process creation during scoping and implementation, you need to know up front if key elements can be included in the process or that specific results can be achieved.

Capterra loader

Too complicated...

Aug 16, 2018
5/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons: Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Overall: My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Perfect HCM software

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall good software with in depth details and management highly suitable for large enterprises.

Pros: Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG. 1. Success factors provides human capital management solutions for large enterprises 2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement. 3. It has complete customization available which can be changed according to need of the organization. 4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons: 1. Pricing for software is on higher side which mostly large enterprises can only afford. 2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it. 3. It lakes seamless integration with various SAP modules. 4. Sometime its complexity is such that excel based HCM seems like more suitable

Some strong points

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: During my time leading succession planning/talent planning for a Fortune 500 company, we implemented the TM suite by SuccessFactors. The strong points were the active facilitation usage that business leaders experienced in meetings... meaning that as they were talking through talent planning meetings, it was incredibly easy to follow along in the system and update records/notes, and establish succession plans.

Cons: The back end reporting was difficult, and not integrated well with other modules, as well as our SAP HR system.

New LMS is a Hit!

Sep 13, 2016
4/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Cons: It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

Recommendations to other buyers: For our firm, it worked best to have an implementation company come in and help us transfer from our old LMS to SuccessFactors. We used Cognizant and it made the entire implementation go smoothly.

A cloud based HCM tool that enables manager self service with an easy to use tool.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system is very easy to use and managing data via portlets is extremely intuitive. The system also allows managers to take actions therefore offering manager self-service.

Cons: Quarterly releases which delays fixes and new features based on company's agenda not the clients. Customer support at times is very slow to solve complex issues.

Overall: The best part about it is that you can track everything in regard to activities in the system. This allowed you to report on different programs and initiatives and reduces data inconsistencies.

Tier 1 System?

Dec 15, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros: Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons: Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Capterra loader

SAP is a very powerful ERP system but must be for smart people to be able to fully functionality

May 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The full integration with all modules from HR to Finance to Materials as well as its retro accounting calculation is a plus.

Cons: Reporting is quite tedious and more manual intervention required. Time Management is too complex - not simple to trouble shoot errors.

Overall: We were able to automate our Time Management system although more training is required for the timekeepers/time Admin in order for them to fully understand and use the system to its highest functionalities.

Considering everything, my pick for an HRIS

Dec 01, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The security and features of the end to end product were very robust. The IT team was happy with it and so was HR. A win!

Cons: There is some awkwardness in the user experience which results in extra clicks to navigate around. It's clear the modules were stand-alone and have been patched together.

Overall: The sales cycle delivered what they promised; the implementation team was very supportive. S the post go-live support model is the best I have experienced.

SAP HCM

Sep 03, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Talent management analytics: which allows for employee skill/qualification analysis;

Cons: The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

Overall: Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

SuccessFactors, the Samsung of the HR software world

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you would like to compare it to the mobile phone market, it could be seen as the Samsung in the market, whereas Workday is the Apple in the market. SuccessFactors doesn't give the Apple kind of feeling, but by far has better (and more) options inside, whereas Workday tends to be perceived as a bit easier to some customers, while you do loose a lot of functionality.

Pros: - Highly flexible for a cloud based product; - Offers a lot of options to customise as a customer after the implementation.

Cons: - Has a lot of features that won't be useful to a lot of customers; - Doesn't always give you the feeling it's one system if you combine various modules.

Best out of the box Talent Management System

Jun 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: They are one of the best in HR cloud solutions.

Pros: All HR aspects have been thought of if you are into the out-of-the-box solution then SuccessFactors is the best. very scaleable and well-integrated system. With Employee Central you can replace old HR systems with smile

Cons: If your company enforce its own standards then you need to think a lot before going to cloud. As for SuccessFactors, we faced a lot of limitations whenever we try to customize things. It is not as flexiable as promoted. Licenses costs a lot, make sure to check other competitors before moving to SuccessFactors

Good functionality, challenging to implement

Aug 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation.

Cons: The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult.

Overall: Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it's a highly advanced and multi-functional system which I would recommend.

Good product; would be great to see more...

Sep 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Stay true to what you are good at; be the best there and innovate! If you nail that people will continue to come; but if you bury the features within SAP - my guess is that they will be quickly overtaken.

Pros: It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

Cons: As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

SAP tool review

Nov 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons: Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

Need personalization

Oct 11, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to set up classes, close classes and run reports

Cons: Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

Overall: 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Recommendations to other buyers: No

Easy to use but slow system

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons: The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

Overall: Easy of use and access to a cloud based sas system.

Decent but outdated compare to others

Nov 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

Cons: As it involves several different software it can be bit unstable at times specially during upgrades period

Capterra loader

Perfect HCM Suite for a large business

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: 1. User friendly

2. Self Explanatory

3. Easy to log into mobile app by just scanning bar code.

4. Vast and indepth

5. Highly customizable.

6. As an administrator, it is easy to work on.

Cons: As an administrator I find that it has taken time to integrate with SAP On premise software.

As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

Capterra loader

A super program for the management of human resources, the truth is that it is very good

May 24, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the SAP program is very powerful, for the administrative area of a company, it has many modules to manage human capital, finances, processes, planning and many more, I liked the program a lot even though it was difficult for me to learn and adapt

Cons: It took me a long time to learn how to use the program since there were details with the servers in the company that uses it, but that is something internal, otherwise I can say that it is worth using SAP in companies even though their license is expensive

Overall: I learned to use the program and manage it a bit, with the help of technical personnel I knew its internal structure, but it is not my competence

Excellent application for production companies

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons: It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.

Just okay compared to others

Feb 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Obviously integrates seamlessly with other SAP tools which is nice if you/your company use the full suite of products.

Cons: It seems to be very slow at times and overall the software is a bit outdated/not as intuitive as others. The price is a little high, but pretty decent for a large company. I wouldn't say the learning curve is minimal and the customer support has been pretty dismal, at least for us. Price isn't great as they charge extra for certain features

SAP

Feb 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Housing all information in one application is very helpful and there was a smooth implementation with all the cheat sheets.

Cons: A general canned application and with minimal functionality, unless your team has the ability to write in workarounds. Initially I believed the product to be more sophisticated.

SuccessFactors Base model - Bulky Double Database, Poor Reporting

Mar 19, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: After working with ADP and SAP I find that SAP allows better organizational structure support and believe the system as a whole can be more valuable than ADP but operating with just the Employee Information portion of the system is not worth it. I recommend going all or nothing with this HRIS.

Pros: I appreciate the idea of a database for positions and a database for people. It is a great idea and I think they have a good design to build on.

Cons: The positions don't change when a person changes. This was a challenge. You can automatically transfer employees to new supervisors when you terminate a supervisor, but the positions for all those employees will still show the higher level position to be the terminated one rather than the new one causing double the work. It is a challenge, and I think their reporting and importing processes could be more efficient.

Using Success Factors felt corporate and restrictive

Sep 14, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: We have decided to move forward with another ATS that better fits our needs

Pros: The system had the basic functions needed to store and track candidates through the recruitment process.

Cons: The system felt outdated and wasn't very intuitive. It felt there were too many steps to achieve what we needed.

Decent program but our platform is outdated.

Nov 28, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The software is very customizable and we've been able to update content as needed with ease. The recruiting and professional development categories are decent.

Cons: Our platform is outdated and we'd have to pay a rather obscene amount of money to get it up-to-speed with other clients. The recruiting pipeline is sluggish and we often have to rely on working with third-party support rather than getting what we need from SAP support.

Great product but not great support

May 25, 2017
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: NA

Pros: Ease of use and deep functionality. I have been using this product for several years and I'm impressed with the improvements that have been made.

Cons: Customer support. They really need improvement here and it can be frustrating. I really hope they bring back support to the US

Good but not Great

May 16, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like most that it allows you a host of features to choose from to tailor to your organization.

Cons: I like least that the sales team and implementation team are not on the same page.

Overall: Talent management, performance management, applicant tracking system, recruitment marketing

Horrible UX, hight cost and lacking features (Recruiting module)

May 25, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons: - Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture.

Solid learning platform with all the features you need.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Self-explanatory, love the due dates/retraining, platform has many features. The product offers a great layout for the learner experience.

Cons: Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.

SAP SuccessFactors Learning Experience

Jun 08, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Currently, my organization is running into a road block integrating SAP SuccessFactors Learning with CEB Metrics That Matter. I find it surprising that an analyst-recognized leader (SAP) and the industry leader in providing best practice and talent management insights (Gartner) are not able to communicate with each other.

Pros: I like most that SAP SuccessFactors Learning is comprehensive in its ability to manage the employee training cycle.

Cons: I like least that SAP SuccessFactors Learning is limited in its ability to report on evaluation learning data. Reports consist of either a pdf or .csv file and often fail if the file is too large or takes too long to run.

"What gets measured gets done. - Peter Drucker. Performance Management is Step 1

Feb 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Performance Management workflows allows managers and employees to see the entire process. Weighting and grading system is great and the writing assistance really helps during mid-year and annual reviews

Cons: Mass loading of goals and targets is not easy. Would be good to have a simple way to complete an Excel file and quickly load goals, 1-5 rating scale etc.

Overall: It is critical for all employees to have clear direction...vision, values, group goals, functional goals. SuccessFactors helps us manage all of this. The workflows are awesome allowing oyu to set up each stage of the process and release...Goal Setting, Goal Review/Acknowledgement, Mid-year Assessment, Annual Review. Each job role has core competencies, functional competencies and than overall performance targets. Weighting system is awesome, personnel calibration and round tables is great.

Recommendations to other buyers: Get your workflow figured out and mock run it thru with department managers before loading the workflow. Needs buy-in from the top to be successful. If the CEO is not on board and driving it, than it will never become important

Great functionality; poor customer service model

Oct 12, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: SuccessFactors was at the forefront of goal setting/performance management back in 2007. The product features remain strong.

Cons: I am very disappointed with SAP's customer support model for SuccessFactors' clients. SAP makes it very difficult for clients to create their own forms in the system so they need to hire a 3rd party vendor and pay per hour for support. Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. There is not a way to speak with a "live" person unless you pay extra for one of their support packages.

Review on SAP

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best software to use for all your hiring and onboarding needs.

Cons: Can be expensive for some companies. Smaller companies may not be able to afford it.

Overall: I loved SAP, it is the best software out there.

Capterra loader

Excellent application for the management of payroll of employees simplifying their processes

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very complete SAP package tool for managing personnel, adding valuable information and reducing associated costs. Even all the information can be hung in the cloud, being available at any time and place

Cons: In order to enjoy the advantages offered by the SAP Human Capita Management tool, it is necessary to have an internet speed for the transfer of files to the cloud and that happens a lot in our country.

Overall: Recommended the use of Core for the personnel management offered by SAP for a greater experience and understanding of its scope

A heavy-handed antiquated approach to career development

Feb 08, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Encourages quarterly check-ins through an automated reminder process so that managers must think about performance reviews more than once per year.

Cons: Clunky form submission process sometimes results in lost work. Language checks often flag false positive results, such as describing "the old user interface" being flagged as "age-ist". Their heart is in the right place, but it needs some tuning. Support for a more lightweight OKR-driven approach instead of filling out massive forms would be more in-line with modern performance review practices in place at orgs like Google.

SuccessFactors LMS

Feb 23, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I had implemented SuccessFactors LMS system for various companies in different industries. It is a product with rapid implementation and can be launched from different platforms. It is easy to use and has great reporting capabilities to meet compliance requirements globally as well.

Pros: Rapid implementation and subscription based. Increase managers' capabilities to develop frontline associates. Streamline administration process and maximize efficiency. Reduce audit and compliance risks by having complete and accessible attendance data.

Cons: It requires additional fee for content management

SF just keeps getting better!

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use and span of solution

Cons: support could be better

Overall: Have been an implementation Project Manager for enterprise-level SAP SF customers for past three years. The talent suite continues to grow, evolve, and improve!

Learning with SuccessFactors Helps a lot

Feb 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SuccessFactors helps our team with learning courses easily. It connects all the team members with various courses on the cloud. Easy to use and reporting helps with a lot of custom options. Great tool for learning management. Helps with managing courses and other related information for team members.

Great for employee data

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is great and storing and organizing all employee data securely.

Cons: The reporting function can be challenging and not very user friendly.

Capterra loader

Easy to use

Apr 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Helps in the areas of planning, developing and implementation of HR strategy. Makes easy keeping track of the work. I like the integration with other SAP solutions.

Cons: Not too intuitive needs some training to really get the grasp of it. Other than that it serves its function really well.

Good product - but you need to do a lot of prep work.

Jun 21, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I really enjoyed seeing where I was at in terms of meeting my quarterly and annual goals, and how I could measure against them.

Cons: While the concept is good, there is still a LOT of work that needs to be done outside of the system. So many people think that this system is going to make goal tracking easier, and while it is easier, it is not "automated", which is why it falls to the wayside, and does not get thoroughly integrated into the company.

Recommendations to other buyers: The system is only going to work if the company truly takes the time to develop the goals for each department, see how they are interlinked with other departments, and properly rolls those goals out into the system. If you do not take the time to do the front end work, this system is not going to work on the back end.

Standardization Of All HR Processes

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: My company uses SAP SuccessFactors and I am an end-user of the product. SAP SuccessFactors provided us the standardization of all the HR processes. We use all the tools (performance management, learning management, talent management, etc) from one solution that is integrated within itself. It is a robust and easy to use solution

Cons: It is definitely slow and sometimes it takes time to find something specific in the menu because it is crowded.

HR Manager

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based product with quarterly releases for improvement. Easy backend configuration setup for admin users.

Cons: Unstable at times and based on how much data is configured, it can run very slow. Also the reporting and analytics tool is not as intuitive yo use.

System Admin Experience with SuccessFactors

Feb 23, 2015
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

Cons: It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

Recommendations to other buyers: Reach out to many company to get feedback and find companies who use the system in a similar way that you will be using it. We found many companies are happy with it, but didn't use it in the way that we needed to. And research other similar companies and reach out to them to to gather as much information as possible as well as request to see a working version of the system and not just screenshots or a presentation of how it's supposed to work.

User friendly LnD Portal

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall effective and efficient product, however Search and Navigation should be considered for further improvisation for enhanced experiences.

Pros: One of the best Learning and Development product for up skilling and training of work force of any organization, simple, effective, efficient.

Cons: Some of the features like search and User Interface can be further improvised with better and easier browsing capabilities for better navigation across published content.

Impressive Software

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - It makes performance review easier by highlighting the key features that determines an employees KPI

- Users can easily raise annual vacation requests and view timeoff plan for colleagues to ensure that the team is not understaffed at a given time.

- Users can set goals and review with supervisor at intervals

Cons: - User is unable to view or download payment slip

Overall: Very impressive software, highly recommend