# LogicManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogicManager the right Risk Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176999/LogicManager/reviews --- LogicManager 4.6 (23) [View alternatives](https://www.capterra.com/p/176999/LogicManager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LogicManager Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BP Brizl P ITMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “However, there are some areas where I think the software could be improved, such as making it easier to customize the platform to our specific needs and making the integration process with other systems smoother.“ February 7, 2023 BP Brizl P ITMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, the interface can be confusing for new users, which makes it difficult to get the most out of the software.“ February 7, 2023 AV Anjna V Director, Enterprise Risk ManagementInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The Support team has jumped on calls, captured the essence of our needs and helped recreate reports efficiently and timely. “ September 27, 2022 WC William C Senior Risk Management OfficerGovernment Administration, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Periodically we run into limitations of the software that may be due in part to the move to the products new interface.“ September 4, 2020 BP Brizl P ITMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “It helps us manage our risks in a way that is easy to use and helps us to streamline our work.“ February 7, 2023 LG Lupita G Senior Risk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “The reporting makes the information that is entered easy to understand and visualize.“ December 20, 2022 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer S. Compliance Change Managment Specialist Financial Services Used the software for: Less than 6 months ### "Easy to use and options galore" August 27, 2020 5.0 We've been able to create a centralized place to house multiple review processes that were previously handled via email. This has enabled tracking, reporting, and visibility to processes that wasn't available before LogicManager. The Customer Support team has been amazing! Everyone I've interacted with has offered positive solutions and offered assistance. Pros The Horizon interface is super user friendly. We've run several of our user tests without providing any training, and the system is so intuitive they were able to complete tasks successfully. The automation and workflow capabilities enable you to create processess that require little to no manual intervention outside of assigned tasks. Cons The system is so flexible that it can be intimidating when first approaching implementation. The taxonomy area is great but somewhat limited due to only one profile allowed per taxonomy type. This means that to accomodate multiple types of information stored in one Taxonomy area, you have to build very large profiles with lots of visibility rules. The more visibility rules, automation rules, and workflows you build for one profile, the greater the chance that it fails at some point. There's a lack of testing ability with the interaction between automation and workflows. Also, the reporting module is not user friendly and very difficult to use. Review Source BP Bryan P. AVP - ICFR & Vendor Risk Manager Financial Services Used the software for: 2+ years ### "Advisory Analyst & Software Customizability are Invaluable" October 9, 2020 5.0 I have implemented LogicManager across four organizations and believe it to be the best product out there for ERM. The company listens to the feedback from end users and incorporates that into system enhancements and upgrades. The Advisory Analysts are like having an add to staff, as they assist in identifying and sharing ideas to address customer use cases. Pros The software can be customized to meet my program instead of my program having to adapt to the software. The software's flexibility to provide solutions for items it may not have initially been designed for. The robust reporting capabilities to design reports suitable for management report. Having full functionality on day one without the purchase of multiple add-ons or modules. Advisory Analyst assistance with workflows, reports and advice adds another layer that most software do not include with pricing. Cons Document storage and lack of ability to assign documents to multiple areas throughout the platform. Ease of direct integrations to share data with other systems. Alternatives considered [Vendor Cloud](https://www.capterra.com/p/143822/Vendor-Cloud/)[RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing LogicManager Lack of need to engage consultants with implementation, customization and report writing. Ongoing analyst support at no additional cost. Prior experience with LogicManager. Switched from [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Enhancements/changes required the engagement of a consultant. Customization was minimal and reporting was non-existence. Software was clunky and very data flow. Felt like the prior product was more concerns with selling additional features or consulting services than the end users. Review Source dM david M. Co owner Alternative Dispute Resolution Used the software for: Less than 6 months ### "Happy customer " March 26, 2026 5.0 it has been great. Im plesently pleased and love the ease of use and value it brings to me and my team. Pros The speed and accuracy of LogicManager is second to none it is very easy and efficient to use im completely satisfied Cons There isnt anything blarring at me that im unhappy with, usually i am very opinionated but im happy with the service provided Review Source VR Verified Reviewer Risk Manager Construction Used the software for: I used a free trial ### "The trial version seems nice" November 15, 2018 3.0 Pros I like the follow up from the team, they always ask how I feel about the product Cons Can't find something yet, however I am only using trial version Review Source TW Thomas W. SVP, Senior Compliance Manager Banking Used the software for: Less than 6 months ### "The Dawn of a New Horizon" September 23, 2020 5.0 The overall experience has been very positive. The implementation team has done a great job of walking us step by step through the set up process. The initial introduction to the software was overwhelming, but through careful guidance and instruction, the system has become much easier to navigate. Continued familiarity with the product is creating more confidence in using the system. Pros The software allows you to centralize processes and create efficiencies throughout the organization. Once the processes are built out, they system allows you to automate reminders to ensure on-going compliance with federal regulatory requirements. Cons To its credit the software is very inclusive, which in turn requires a time commitment to get the system set up accurately. The setup process is offset by the commitment of the implementation team to meet with you at regular intervals to the success of the program. Alternatives considered [Predict360](https://www.capterra.com/p/134214/360factors/) Reason for choosing LogicManager The extensiveness of the product, coupled with the dedication of the staff to quickly answer and address questions about the software. Review Source AV Anjna V. Director, Enterprise Risk Management Information Technology and Services Used the software for: 2+ years ### "Overall experience" September 27, 2022 5.0 We were working towards systemic solution for risk assessments, compliance reviews, and vendor assessments. LogicManager provides us this capability. More importantly the Support team has been absolutely amazing to work with through implementation of reporting. The Support team has jumped on calls, captured the essence of our needs and helped recreate reports efficiently and timely. We look forward to more momentum in the future as we continue to implement LogicManager across additional functions. Pros The software is capable of providing functionality necessary to minimize manual processes. We were doing most of our work in excel, which worked but having a system that is reliable, backed-up, and easy to manage is a win win for all. Cons The reporting function in the system only runs twice a day, which is not always helpful when we want to see the real time changes represented on reports. There is a manual process that can be performed but it takes about 20 minutes which is not always convenient. Review Source WC William C. Senior Risk Management Officer Government Administration Used the software for: Less than 6 months ### "A good value, but understand the newly updated product's limitations " September 4, 2020 4.0 Overall, my experience with the product has been very good. The support stand are not only great, they are essential as much of the product has recently changed from one interface to another and their experience with the product is required. The product is very good, but there is still potential to improved with improved "out of the box" reporting for Information Security Programs using the tool. Additionally, there are user interface modifications that still need to be implemented to improve the usability of the new html5 interface. Pros The great support we have from Logic Manager. The Support Analysts that we meet with regularly are very good to work with and are very responsive. Once set, up the product is relatively easy to use and a clean interface. The ability to easily customize the forms and reports is a big strength. Overall, the product is a good value but, as a part of its implementation, customers really need to plan for the time to design forms and reports to get the value. Cons Periodically we run into limitations of the software that may be due in part to the move to the products new interface. These limitations affect our use of the product either in terms of functionality or usability. Because of how the product is design, it is important to understand and get guidance in the correct design of various tracked items and modules to efficiently implement and avoid redesign. I also think the product should have more ready to go, out of the box forms and reports that align with industry standards for Information Security Risk (800-53) for each module. While there is great customization, there is also a good bit of time and effort that must be planned for in the design and testing of forms and reports. Review Source VR Verified Reviewer Manager of Corporate Governance, ERM, and Enterprise Support Insurance Used the software for: 2+ years ### "Customer-focused ERM Solutions" August 28, 2020 5.0 LogicManager has been a great tool for our company, helping us to institute a repeatable ERM program with heavy involvement across the company. Their customer service has been a real strength, walking us through new products and reports as we request them and going above and beyond to try to address any of our needs in creative ways. Pros The risk assessment features of the program are robust, allowing us to fully implement an effective ERM program. The customer service at the company is unparalleled, showing that the company truly cares about making their software product as effective for its users as possible. Cons The software product was originally built on flash and was somewhat difficult for users to navigate, however they have recently migrated to a new environment called Horizon which is MUCH easier to use and generally provides a better experience. Full roll out of the new environment is still underway which is the only reason I list this as a con. Review Source BP Brizl P. IT Marketing and Advertising Used the software for: 6-12 months ### "Balancing the Benefits and Limitations of LogicManager" February 7, 2023 4.0 It helps us manage our risks in a way that is easy to use and helps us to streamline our work.Some things I like about the software are that it has a lot of customization options and that it works well with other systems. However, there are some areas where I think the software could be improved, such as making it easier to customize the platform to our specific needs and making the integration process with other systems smoother.I have been very happy with LogicManager, which has helped me manage risks effectively. It has helped me stay compliant with industry regulations. Pros It is a great software that has helped our business save time and money. It's a user-friendly interface and customizable features have made it easy for me to set it up and for our team to use it. The reports are great and provide us with valuable insights into our risk management program. Additionally, the software is very easy to integrate with other systems, making it super easy to bring all of our data into one place. Cons The main downside to LogicManager is that it can be difficult to learn how to use it effectively, and there are also occasional glitches that can cause problems. Additionally, the interface can be confusing for new users, which makes it difficult to get the most out of the software. Some of the features are also not as intuitive as they could be. This can be frustrating, especially when you're trying to get work done. Review Source VR Verified Reviewer Manager - IT Banking Used the software for: Less than 6 months ### "Risk Free With LogicManager" July 16, 2021 4.0 Risk,Compliance, Incident management are most stress full arias in an organization. With LogicManager tool mentioned arias are smoothly functioning. Pros Risk & Incident management process make easy with LogicManager. simply can implement information's and create tasks. Cons When comes to incident management, the reporting is bit comprehensive and difficult to understand. However while working with support the issue was mitigated. Reason for choosing LogicManager Based on reviews and functions in this system Review Source JC Jessica C. Admin Assistant Banking Used the software for: 1-2 years ### "10 out of 10" September 14, 2020 5.0 We have completely built out a universal one-stop-shop for our Vendor Management team. The help of our analyst and through the guided walkthroughs/webinars/articles (you name it) made learning the system so much easier. Weekly calls and consistent email communication have made our experience a 10 out of 10! Pros Easy to use, multiple learning materials, consistent updates and communication, versatility in configuration and design, cross-functional use/cross-departmental use, friendly atmosphere, changes applied immediately after saving(no down-time). Cons Document Upload/Download/edit-ability lacks, however, it is a huge bonus to have the ability to store documents directly within the system. Reason for choosing LogicManager This product was vetted by an employee who had worked with the system at a prior Company. Review Source DP Dani P. Risk Manager Education Management Used the software for: 2+ years ### "LogicManager offered reporting that resulted in collaberation and communication with the C-suite" June 2, 2020 5.0 The team at LogicManager are knowledgeable. I truly believe the present the best option for development and understanding of the ERM model. Pros Easy ability to develop incident reporting and roll that data into a one page report for our C-suite. This resulted in more questions from leadership which in turn resulted in targeted goals and better decisions around funding of projects. Cons On-line course training in LogicManager's wide range of operation. Occasionally, I will find areas that I would like to use; however the video help desk does not always offer the "why" behind the process. Reason for choosing LogicManager The incident reporting program and the ability to move my company to an ERM process was vital. LogicManager is not just a program that collects data, it is a program that helps understand the data. Review Source MP Matthew P. Risk Management Specialist Banking Used the software for: 2+ years ### "Review" August 25, 2020 5.0 Overall has been a great experience. \[SENSITIVE CONTENT HIDDEN\] our business analyst has been amazing throughout all this process, I came onboard after initial implementation, and have had no issues building out reviews and such in LogicManager, to tailor it to our organization :) Pros Automation, having a centralized space for all stuff Vendor Management, and having a dedicated analyst for assistance/guidance. Cons Roles vs responsibilities vs groups vs users, when we think we understand how it all functions/operates, it then seems to be opposite what we thought, and with limited amounts of users/licenses we want to make sure we are utilizing to max potential, and not having users in roles they aren't supposed to. We are still attempting to wrap our heads around this! Review Source BN BIll N. VP-Risk, Sales and Training Mgr Banking Used the software for: 2+ years ### "ERM and more" October 2, 2020 5.0 Logic Manager is a vendor that is truly viewed as a partner for our success. Their model of providing on going support and consulting to utilize their program and improve ERM has been a difference maker for our bank Pros The software provides a consistent and integrated process for risk assessments that allow you to truly analyze risk from a global perspective. It has many other features that are integrated with risk, like vendor management and incident reporting. Cons Set up was easy with the consulting provided by Logic Manager. Reason for choosing LogicManager support, ease of use, ability to customize. Review Source LG Lupita G. Senior Risk Analyst Financial Services Used the software for: 6-12 months ### "Risk Management " December 20, 2022 4.0 My overall experience with LogicManager has been great. Our representative makes sure to answer all of our questions and concerns. His attention to our needs is greatly appreciated. Pros The product is easy to use once the user has obtained full understanding of its capabilities. The reporting makes the information that is entered easy to understand and visualize. Cons As a new user, I found it difficult to navigate. It would have been great if there was a tutorial video for new users on how to navigate the system followed by training videos for each type of area that you are working with and their functionalities. Review Source FN Frank N. Information Security Risk Manager Financial Services Used the software for: 2+ years ### "Quality GRC platform tool multiple governance and frameworks" December 22, 2022 4.0 Greate sales and client account management team with knowledge, expertise, and professionalism. LogicManager is a great GRC platform for many policy domains and frameworks. Pros Pre-built modules and templates and great development service and application support teams. Cons It is highly configurable and able to customize but need training and/or expert Logic Manager Developer to help, Review Source Eric T. ERM Program Manager Financial Services Used the software for: Less than 6 months ### "LogicManager is an excellent partner" October 1, 2020 5.0 We have only been using the tool for about 6 months, but the LogicManager team has been a great partner. Pros The LogicManager team has been extremely helpful in implementing our programs. It's important for you to understand what you want to get out of the tool, but if you can break down your program into the data inputs, users, and output, the LogicManger team should be able to configure the process into the tool Cons LogicManager is not the most sophisticated risk platform available, but it has so far been able to reproduce everything that we have been looking for. Reason for choosing LogicManager Ultimately, we felt that LogicManager offered the best value, specifically around their service model. Review Source AN Anne N. Enterprise Risk Manager Financial Services Used the software for: 1-2 years ### "ERM, Incident Management, Taxonomy, Risk and Readiness Libraries" August 21, 2020 4.0 Customer support is readily available when needed. Chat feature and knowledge based articles, recorded webinars, and other instructional materials are clear and easy to use. Release webinars are very helpful and are well-paced and informative. Pros Configuration for admin in Horizon is flexible and user friendly. It gives me the ability to customize the solution to meet the needs of our business. Task feature is easy to use and set up on an ad-hoc basis or with a regular frequencies. Cons It would be nice if we could integrate with Tableau or other solutions in our business. Review Source GP Graciela P. Employee Consumer Services Used the software for: Less than 6 months ### "A great option for your business" November 14, 2022 5.0 I really like this software, it provides you a great environment to work properly and i really love the differents options that we have. Pros With this software you can have a friendly environment, this software it's really easy to use, this software provides you a lot of information and differents ways to use it,i really like it, it's really useful for the business because at the same time it provides you great options to manage risks and more, it's absolutely good, the interface it's easy to understand and user friendly, i love it. Cons I don't like that some options are not really useful, but that's not a real problem, those options can change or add some functionalities to make them useful. Review Source NA Neil A. IT Communications Coordinator Insurance Used the software for: 6-12 months ### "Using for IT application risk assessments" August 14, 2020 5.0 Tool is easy to use and tailor to fit needs. Many OOTB reporting features that address our needs. Any special requests were provided quickly. Pros Intuitive design and ease of use are strengths. Uploading risk factors and scores for first implementation was very helpful. Triggering periodic reviews is easy. Task dashboard is excellent tool for oversight. Cons Would like a few more columns to be clickable to change sort order in displays, but these features are coming. Reason for choosing LogicManager We reviewed 11 products ranging from low-end to high-end. LogicManager had many of the features of more expensive products, and their demo did a good job of showing that the product is easy to use. Review Source DP DevRaj P. InfoSec Risk Manager Financial Services Used the software for: 2+ years ### "Hyundai Capital America - Logic Manager Review " December 20, 2022 5.0 Pros Logic Manager has multiple modules and is also customizable to meet unique company requirements. Cons It would be great to customize the naming convention of the fixed subjects on the platform. Company Users would be able to adapt much quicker this way by providing them with familiar file names. Review Source NC Nicolas C. Consultant Management Consulting Used the software for: 6-12 months ### "PREPA ERM/Safety" September 9, 2020 5.0 Very positive overall. Pros The tool provides insighful ERM analytics as well as comprehensive risk mitigation monitoring capability. Cons The software could be a little more customizable, especially in terms of ERM risk scoring methodology. Review Source AH Anita H. Privacy, Security and Compliance Officer Hospital & Health Care Used the software for: ### "null" December 5, 2018 3.0 Review Source Similar Products Featured ## Related categories [Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.