--- title: "Skimmer Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Skimmer the right Pool Service solution for you? Explore 232 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177014/Skimmer/reviews/" page_type: "reviews" language: "en" --- Skimmer 4.9 (232) [View alternatives](https://www.capterra.com/p/177014/Skimmer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Skimmer Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LO Larry O OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Our business has experienced huge growth in 5 years and Skimmer has been able to keep us and our team organized and on top of all our customer’s pool needs!“ March 29, 2026 AW Amber W Branch ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “As an Admin, I don't love how I can not see my "jobs" tab on the mobile side of things.“ May 7, 2026 CG Cheyenne G Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is extremely user friendly, and whenever I’ve had questions, the help videos, blog resources, and support tools have made it easy to find answers quickly. Since switching to Skimmer, our scheduling is more efficient, our communication with customers has improved, and our overall workflow is more organized.“ December 8, 2025 BT Ben T OwnerRecreational Facilities and Services, Self-employedUsed the software for: Less than 6 months. “I still need a notepad to take into the supply house when buying parts because I haven’t figured out how to effectively and efficiently sort through those features while in store.“ January 23, 2025 CD Cindy D Member OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The ease and convenience of the software saves me a lot of time in managing the cleaning routes, from route optimization to technician management.“ December 5, 2025 PF Preston F Owner OperatorConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Nothing major...Payment delays can be frustrating, Needs more equipment options, certain pieces of equipment are not in system.“ September 19, 2025 LO Larry O OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “We’ve been using Skimmer since we started our business 5 years ago and the platform is simple to use and yet encompasses all the complexities of the pool service industries! “ March 29, 2026 CC Chris C OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Pricing model makes for no way to improve your costs as you pay per customer once over the starter package.“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 232 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use THOMAS S. Owner Individual & Family Services Used the software for: 2+ years ### "The ultimate software for managing a pool service business." July 9, 2026 5.0 Skimmer has completely transformed how we run our pool business.It replaced our old paper logs with a smooth digital system.Our customer satisfaction has improved due to better communication.It saves our office staff hours of administrative work every week. Pros It simplifies our daily pool routes and scheduling.The chemical calculator is highly accurate and saves money.Customers love receiving the automated email reports with photos.The technician management features keep our team organized.It functions reliably even when technicians are offline. Cons The invoicing setup took some time to learn initially, but after its set up I no longer hate doing billing with skimmer billing! Review Source Response from Skimmer July 30, 2026 Hi Thomas, hanks for the fantastic review! We're thrilled to hear Skimmer has helped simplify everything from routing and chemical tracking to customer communication and billing. It's great to know it's saving your team time every week - that's exactly what we're working toward as we continue improving the platform. RC Ralynne C. Administrator Consumer Services Used the software for: 1-2 years ### "Skimmer Review" October 22, 2025 5.0 Positive. It's been really useful. Any issue I have had has been solved quickly by the help team. Our simple, family business has been able to expand our reach with the ease of having Skimmer as a tool. Pros Cusomee service is top notch. Even when the questions seem silly they still take the time to help and explain! I also live the ease of use, I still have some learning to do but for the most part it makes day to day managament that much smoother. It's helpful in keeping track of technicians throughout the day and give a better estimate to clients when they ask. Cons The fact that I never have enough time to learn it all. There are so many helpful videos, I just need to take the time to work through them. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Skimmers ease of use and setup were an appeal. Also, the price of Skimmer at the time was more reasonable. Review Source Response from Skimmer November 20, 2025 Hi Ralynne! Thanks for the kind words! We’re really glad Skimmer’s helping make your day-to-day smoother and giving you better visibility into your team out in the field. Totally get the feeling of “there’s so much to learn.” The good news is you don’t need to master it all at once, and our support team is always here if you want a quick walkthrough of anything. Really appreciate you choosing Skimmer and growing your family business with us! MW Marc W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Broken software " November 8, 2022 1.0 No benefits, just pain. We are moving away from Skimmer. It is a horrible product. Pros The ease of implementation. The app is intuitive. Cons Several. The app is buggy and for the first year of use, whenever we would complain about a software issue, Skimmer personnel would blame us - either our internet connection wasn’t good enough, we were out of date on updates, or the software wasn’t intended to be used with Chrome. They would never accept responsibility. Invoicing within the program has been promised for more than a year. It still is t ready. Now, the ability to transfer invoicing to Quickbooks is broken. It has been broken for more than a week and all we get is “sorry for the inconvenience.” Review Source RP Ryan P. CEO Sports Used the software for: 2+ years ### "Best software available " August 23, 2025 5.0 Amazing. Has brought me to a level in my pool career that I thought I would never reach from the office to the chemical testing in the field. Complete game changer. Pros I’ve used the platform for over four years now, one of my favorite features would have to be the versatility in the field with the admin capabilities, creating work orders adding new customers. Cons Minor issues with the billing, I would like to be able to invoice right from any work order and be able to have the system know if the client is auto pay available or not. Having to set up a specific work order to draw auto pay can be time consuming and difficult for different customers. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer The interface of skimmer is user friendly, the other software was like running in circles just to get a guy on the schedule, the techs in the field hated it Review Source Response from Skimmer September 26, 2025 Thanks for the great review, Ryan! We'll get your feedback to our product team! PF Preston F. Owner Operator Consumer Services Used the software for: 2+ years ### "Best Pool Service Software" September 19, 2025 5.0 Skimmer is a fantastic tool to keep track of all things "Pool" business. Customers being able to see everything from the portal is incredibly helpful and insightful. Pros Ease of use, reporting is very helpful, being able to communicate thru email notifications is very helpful. Cons Nothing major...Payment delays can be frustrating, Needs more equipment options, certain pieces of equipment are not in system. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Familiarity, ease of use, integrates with QB online Review Source Response from Skimmer September 29, 2025 Hi Preston! Thanks for the thoughtful feedback! We’re glad Skimmer makes it easier to manage reporting, email notifications, and all things pool service and that the customer portal has been such a helpful tool for your business. We appreciate your notes on payment timing and equipment options. Expanding the equipment database is on our radar, and we’ll continue improving in that area. Thanks again for choosing Skimmer! BL Braeden L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "The All In One Pool Service Solution" August 29, 2025 5.0 After transitioning from QuickBooks it was a little bit of a learning curve it was easy to learn and has saved me countless hours and hundreds of dollars Pros I like the integrations that have been added lately and being the one stop software for my company. From Invoicing and to dosing. Cons There seems to be bugs often, while fixed quickly, can be annoying on the service day. Only one on the way text recipient. Alternatives considered [Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/) Reason for choosing Skimmer Skimmer seems more motivated to make a better product than the competitors Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The focus directly on the pool service industry Review Source Response from Skimmer September 26, 2025 Thanks for the review, Braeden! We love that Skimmer is saving you countless hours and hundreds of dollars! We hear you on how annoying bugs can be. Rest assured, we are working on on a ton of tooling and under the hood monitoring to make your Skimmer experience even better. CC Chris C. Owner Consumer Services Used the software for: 2+ years ### "Skimmer Pro " May 9, 2025 5.0 In the 3+ years we have been on the software only once has system gone down and that was taken care of quickly. Customers like the format and it adds value to the service. Unless pricing forces us to switch at some point its the best software we have used or tested. Pros Easy to use app in the field and most applications are simple and straightforward. Aapreciate they are continually adding features. Cons Pricing model makes for no way to improve your costs as you pay per customer once over the starter package. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Customer reports better and mobile app in the field by far superior. Switched from [Pool Office Manager](https://www.capterra.com/p/175269/Pool-Office-Manager/) Better mobile application. Features are easy to navigate. Review Source Response from Skimmer May 22, 2025 Hi Chris, thanks for the review. We're happy to hear that Skimmer adds value to the service you're able to provide to your pool owners. I'll have your Customer Success Manager reach out to discuss pricing options! CO Craig O. Technician,inventory manager, Skimmer manager Retail Used the software for: I used a free trial ### "Brand new to Skimmer" June 27, 2025 5.0 Has been great so far in the testing stages, looking forward for the going live day, very user friendly! Pros Ease of use and support. Ability to customize work orders to our company. \[sensitive content hidden\] is the absolute best! Cons Addressing customers by first name in the service emails, needs to have ability to customize. Not able to do quotes through the app. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Skimmer Usability, works with QuickBooks, customer portal Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Ease of use and ability to track things daily. Review Source Response from Skimmer July 2, 2025 Hi Craig! Thanks for the great review! We're glad to hear Skimmer’s been easy to use Excited for your go-live day! Let us know how we can help :) GQ George Q. Owner Consumer Services Used the software for: Less than 6 months ### "Skimmer is awesomeness!" July 1, 2025 5.0 Fantastic! Helps me run my buisness great. I can send my invoices with out having to really worry about it at all. Pros Customer service is always there to help. When you call them. They answer right away or always call you back. Cons Setting some things up on the app. Not a big deal though compared to all the good things that skimmers comes with. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Just for the invoicing. So the invoices would send automatically. Review Source Response from Skimmer July 2, 2025 Hi George, thanks so much for the kind words! We’re thrilled Skimmer’s helping you run your business more smoothly, especially when it comes to invoicing. Glad to hear our support team’s been quick to respond, and we appreciate the note on setup. We’re always working to make things even easier. eC erik C. service manager Construction Used the software for: 2+ years ### "skimmer rules!" January 31, 2025 5.0 pure joy everything works as expected or better, and any time i have a question or need assistance with something, they have me taken care of and resolved within the day, usually within the hour, and that parts Gold Pros very user friendly , and easy to operate everything from weekly reports on pools serviced, through monthly reports of profits and parts installed to bill are right there at the touch of a button, and it glitches out a Fraction of the time that most other apps do , which is a Big plus Cons i dont really have an answer for this question, but if i had to pick something , id say when it force logs out my techs its very easy to log back in and i know its a process that keeps the software running smooth and up to date, but my less ...savy ... techs will call and need their password because they forgot. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Skimmer looked the best , comparable pricing , and the nicest staff!!! they are friendly and comfortable Review Source Response from Skimmer February 11, 2025 Erik: Thanks for the five star review! We just added keychain password storage! Be sure to update your app to v12.3 as soon as it's avaialable. It should be rolling out this week! JW James W. Owner operator Consumer Services Used the software for: 1-2 years ### "Skimmer is Rad!" February 4, 2025 5.0 I first used skimmer at a larger pool company and knew it was key in simplifying things to start my own pool service company Pros Ease of use, app layout is great, pretty intuitive to figure out, plus the resources at skimmer to help you. Cons The only thing I dont like is not being able to see a breakdown of stripe payments and the fees associated per customer Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Skimmer blows other pool service software out of the water Review Source Response from Skimmer February 12, 2025 James, thanks for this awesome review! To see Stripe payouts, check out the "Payout Detail" report. If you're using QBO, we can break those out separately, too. If you need help, give our support team a shout and we'll be glad to help! BD Brett D. Owner Consumer Services Used the software for: 1-2 years ### "Skimmer is great! " January 17, 2025 5.0 Overall Skimmer is great, I highly recommend it to anyone in the pool industry! Pros Ease of use, routing and link to Orenda chemistry Cons I wish it had more reporting capabilities Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Functionality and pricing were superior aspects Review Source Response from Skimmer January 21, 2025 Thank you, Brett - we love to hear it. Reporting will definitely be an upcoming priority. HV Hunter V. Owner Consumer Services Used the software for: Less than 6 months ### "Great software for pool service" November 8, 2024 5.0 Pros I can use skimmer for everything when it comes to interacting with clients. I can use it for invoicing, quoting, client communication, creating service routes, etc. It is a must have if you run a pool service business Cons The routes do not optimize like they should. I’d also like to be able to input credit card info on the mobile app. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Easiest to use and keeps track of everything that I need it to Switched from [PSS](https://www.capterra.com/p/237422/Pool-Service-Software/) Not as modern as skimmer. The emails in skimmer are much better as well Review Source Response from Skimmer December 20, 2024 Thanks for the feedback, Hunter, and the great review! We appeciate it! ND Nat D. Owner/Operator Facilities Services Used the software for: 2+ years ### "Dean Clean Pool and Spa " October 10, 2023 5.0 Pros Ease of setup, implementation, and use. Skimmer hs been key to the growth of my business and their customer service representatives go above and beyond to help with any issues that may arise! Cons The lack of billing and invoicing support through the mobile app. Also, I really wish Skimmer would make it easier for us to do prior-to-service ormonth ahead invoicing for all of our regular service customers. Alternatives considered [Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/) Reason for choosing Skimmer I chose Skimmer because I like the user interface better and they made it easier to import my already established clientele from QBO. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was using Quickbooks Online for all of my billing, income, and expense tracking and while I still use QBO for my income and expenses, Skimmer has made my life 10x easier with their implementation of billing and batch invoicing! Review Source Response from Skimmer October 29, 2023 Hi Nat! Thanks for the great feedback and the five stars! I'm glad we're suiting your needs better than your previous software provider. We hear you on billing in advance. Check out the FAQ here for two methods and give our support team a shout if you need additional assistance! https://help.getskimmer.com/article/168-skimmer-billing-faq-invoicing JB Joshua B. Franchise Owner Consumer Services Used the software for: 1-2 years ### "Skimmer is a Pool Business Owner's Dream" August 7, 2025 5.0 Overall, my experience has been positive. I think that Skimmer is growing and will be the go-to for pool companies. They work hard to keep up with the industry. Pros Skimmer is a great value for the money. It is easy to use for routes, route assignments, billing, and quotes. There are lots of independent training videos. I also love the live trainings you can register for that keep up with the industry. Skimmer stays up to date and cutting edge. They are always upgrading and have excellent customer support. Cons The reporting is a little difficult to navigate. Exporting features, like exporting the customer list to Excel, so it can be used in a CRM or for mailers. I still haven't been able to figure this out. Review Source Response from Skimmer August 11, 2025 Hi Joshua, Thanks for the great feedback! It’s great to know Skimmer’s helping you handle routes, billing, and quotes with ease, and that our trainings are adding value. Appreciate the note on reporting and exports. We’re always looking at ways to make reporting more intuitive, and we’ll share your feedback with the team. Thanks for trusting Skimmer to help you run your business! NM Natalia M. Owner Environmental Services Used the software for: 1-2 years ### "awesome app" September 11, 2025 5.0 Very positive - we love the app! Pool cleaners are using it on their phones and we are using it at the office on our desktops. Pros Skimmer is a great, user friendly, app that helps us immensely to run our business. We've been using it for the last couple of years and are very happy with it. Cons We wish pricing was more affordable:-) It matters a lot to a small business that already fields a lot of costs. Review Source Response from Skimmer September 29, 2025 Hi Natalia, Thanks for the kind words! We’re so glad Skimmer has been such a helpful tool for both your techs in the field and your office team. It’s great to hear you’ve had a positive experience over the past couple of years. Thanks again for trusting Skimmer to help run your business! SS SJ S. Director of Service Construction Used the software for: 2+ years ### "Pool Service turns into Pool Management " May 6, 2025 5.0 Applying Skimmer into our company’s day to day operations has help our company obtain status into Central Florida’s top 100 pool builders. Pros Skimmer surfaced at the perfect time during Covid and made pool service more professional and integrated for all aspects of a company doing so. At CollinsBuilt Pools we strive to grow and get better at getting better. We use Skimmer as a tool to help maintain relationships with each of our clients during and after new pool construction. Nothing else out there is comparable! Thanks Skimmer Cons Not being able to upload videos during service route stops or work orders to show specific issues of concern. Photos are great but videos would be awesome. These videos would be helpful to educated homeowners on how to do or correct an issue or to pass along to manufacturers that also want to also improve in defects or quality control. Review Source Response from Skimmer May 22, 2025 SJ -- Thanks for the awesome review! Our product and engineering teams are exploring the ability to be able to include videos. No date yet, but we hear you! Thanks for the great feedback! BT Ben T. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Best tool in my business (other than my pole)" January 23, 2025 5.0 Everyone has been really helpful, especially Arley in billing, helping me get my invoicing all setup! Skimmer has empowered me to be more professional and efficient. Pros Created and optimized my route to be most efficient. Then I can create and track all work orders, parts added, chemicals added, and populate invoices accordingly, then collect payment all in the one app. Cons I’m still learning how to better utilize the shopping list, items needed on work orders. I still need a notepad to take into the supply house when buying parts because I haven’t figured out how to effectively and efficiently sort through those features while in store. That’s probably more my own user ignorance than an app issue. Review Source Response from Skimmer February 12, 2025 Ben, thanks for the 5 stars! Please email me back so I know who you are and we'll get you a guide on work orders. We'll also pass along your note to Arley! EH Eric H. Owner and Operator Head Technician Recreational Facilities and Services Used the software for: 6-12 months ### "Eric Hatch Skimmer Review" March 7, 2025 5.0 \[sensitive content hidden\] has been great and is always there to help me with my customer service needs. Pros Very easy to use and tracks all my data! Cons When I open my route for the day it jumps to the work orders which is annoying and one extra step. Review Source Response from Skimmer April 3, 2025 Thanks for the 5 star review Eric! Glad to hear Skimmer is easy to use. That's what we aim for! Feel free to reach out to support so we can troubleshoot your issue. support@getskimmer.com JH Jeremiah H. Owner Consumer Services Used the software for: 6-12 months ### "Skimmer is wonderful!" March 6, 2025 5.0 Software is fantastic, as is their customer service. Pros The software is very user friendly. Some great functions, and seems to be the best out there. Cons I think there could be some more features Review Source Response from Skimmer April 3, 2025 Thanks for the great review, Jeremiah! If you haven't already, let us know what you'd like to see in Skimmer by sending us your feature requests to support@getskimmer.com DG Darryl G. Owner Construction Used the software for: Less than 6 months ### "Thanks Skimmer" February 16, 2025 5.0 Well, since I am from that older generation that just might be set in our way. I was slow to try and trust the app. Boy am I happy I jumped on board. I cant imagine Not having this awesome tool available to me. And now I don't have sticky notes everywhere :) Pros I love Skimmer for keeping me and the guys organized. But I really love their customer service. I have probably been Over Needy, yet they never flinched. Someone is Always there for me to answer my questions and find the best way Skimmer can work for my company. Cons Nothing so far that I dislike. But I would like to see the route map have a few more options such as a blue route indicator line. Review Source EH Eric H. Manager Consumer Services Used the software for: 1-2 years ### "Best customer support " January 30, 2025 5.0 Great software and support easy to use software Pros Customer support is always there every time I call. They are great with all my concerns and questions and get me great resolutes Cons Credit card fees on their 3rd party vendor Review Source Response from Skimmer February 11, 2025 Eric, we're so happy to hear that you love our support team! Our credit card processing fees are pretty competitive, however, if you need some tips on raising your rates, check out the Price Increase Toolkit on getskimmer.com/resources JR Juan R. Office manager Chemicals Used the software for: 2+ years ### "Essential Tool for Streamlining Pool Service Operations" November 19, 2024 5.0 Skimmer has significantly improved our efficiency and organization, making it an essential tool for our pool service business. Pros Skimmer is incredibly user-friendly, helping streamline scheduling, track chemical usage, and improve communication with customers. Cons The app occasionally logs you out, requiring re-entry of login credentials, which can be inconvenient during busy schedules. Review Source Response from Skimmer December 20, 2024 Hi Juan! Thanks for the great review and feedback! SP Shawn P. Oner Consumer Services Used the software for: 1-2 years ### "SKIMMER Rock" October 27, 2024 5.0 I am quite happy with SKIMMER and I am glad to be a user! Pros Honestly, running a pool business I don’t know how else I would’ve done it with such ease. I want to thank everybody at the SKIMMER software division for helping Make my life be so Much Easier! Cons From the beginning, it takes a while to learn all the formatting, but after sometime it all falls into place! Review Source Response from Skimmer December 20, 2024 We're happy you're happy, Shawn! Thanks for the great review! DA David A. President Consumer Services Used the software for: 1-2 years ### "Best tool in the business!" October 1, 2024 5.0 I have 350 clients, it was pure frustration trying to keep track of everything on paper. Skimmer has obviously put a lot of thought into the app and worked with Tech's in the field. Pros What's not to like? One of the best tools I use to run my business. Cons There really isn't anything I don't like about Skimmer. Review Source Response from Skimmer October 3, 2024 Thank you for the feedback!! 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