--- title: "Skimmer Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Skimmer the right Pool Service solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177014/Skimmer/reviews/" page_type: "reviews" language: "en" --- Skimmer 4.9 (230) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 11th, 2026 # Reviews of Skimmer Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LO Larry O OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Our business has experienced huge growth in 5 years and Skimmer has been able to keep us and our team organized and on top of all our customer’s pool needs!“ March 29, 2026 AW Amber W Branch ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “As an Admin, I don't love how I can not see my "jobs" tab on the mobile side of things.“ May 7, 2026 CG Cheyenne G Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is extremely user friendly, and whenever I’ve had questions, the help videos, blog resources, and support tools have made it easy to find answers quickly. Since switching to Skimmer, our scheduling is more efficient, our communication with customers has improved, and our overall workflow is more organized.“ December 8, 2025 RP Ryan P CEOSports, Self-employedUsed the software for: More than 2 years. “Having to set up a specific work order to draw auto pay can be time consuming and difficult for different customers.“ August 23, 2025 CD Cindy D Member OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The ease and convenience of the software saves me a lot of time in managing the cleaning routes, from route optimization to technician management.“ December 5, 2025 BT Ben T OwnerRecreational Facilities and Services, Self-employedUsed the software for: Less than 6 months. “I still need a notepad to take into the supply house when buying parts because I haven’t figured out how to effectively and efficiently sort through those features while in store.“ January 23, 2025 LO Larry O OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “We’ve been using Skimmer since we started our business 5 years ago and the platform is simple to use and yet encompasses all the complexities of the pool service industries! “ March 29, 2026 PF Preston F Owner OperatorConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Nothing major...Payment delays can be frustrating, Needs more equipment options, certain pieces of equipment are not in system.“ September 19, 2025 ## Showing most helpful reviews Showing 1-25 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary H. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Skimmer is a game changer!" February 21, 2026 5.0 I keep communication lines open with customers. They know when I'm on my way & when I've been there, what services I provided, and what time I left. On top of all that, Skimmer has a feature where you can take photos of the pool. I also take a photo of their closed gate so we both have proof I didn't leave the gate open. I love Skimmer. I love it. I can't imagine not having it. Pros I love how customizable and convenient it is, I love the all the features, reporting, customer communications, I love the checklists, I love how I can flag certain things a required for each stop, I love the route builder. I love the fact that my customers know when I'm on my way to their pool, they know when I leave, they know what services I performed while I was there, and not only do they get a text when I finish, but they also get an e-mail containing a detailed report along with photos of their sparling clean pool! I love it. I love the whole thing! I can't think of a single negative thing to say. If you don't have Skimmer, GET IT! Trust me. You'll love it. Cons There are no cons. Skimmer is a game changer. Without Skimmer, I'm just another local pool guy. But WITH Skimmer, I'm the best pool guy they've ever had. Review Source Response from Skimmer February 23, 2026 Hi Gary! Thanks for taking the time to write this review! We appreciate your business! RP Ryan P. CEO Sports Used the software for: 2+ years ### "Best software available " August 23, 2025 5.0 Amazing. Has brought me to a level in my pool career that I thought I would never reach from the office to the chemical testing in the field. Complete game changer. Pros I’ve used the platform for over four years now, one of my favorite features would have to be the versatility in the field with the admin capabilities, creating work orders adding new customers. Cons Minor issues with the billing, I would like to be able to invoice right from any work order and be able to have the system know if the client is auto pay available or not. Having to set up a specific work order to draw auto pay can be time consuming and difficult for different customers. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer The interface of skimmer is user friendly, the other software was like running in circles just to get a guy on the schedule, the techs in the field hated it Review Source Response from Skimmer September 26, 2025 Thanks for the great review, Ryan! We'll get your feedback to our product team! MW Marc W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Broken software " November 8, 2022 1.0 No benefits, just pain. We are moving away from Skimmer. It is a horrible product. Pros The ease of implementation. The app is intuitive. Cons Several. The app is buggy and for the first year of use, whenever we would complain about a software issue, Skimmer personnel would blame us - either our internet connection wasn’t good enough, we were out of date on updates, or the software wasn’t intended to be used with Chrome. They would never accept responsibility. Invoicing within the program has been promised for more than a year. It still is t ready. Now, the ability to transfer invoicing to Quickbooks is broken. It has been broken for more than a week and all we get is “sorry for the inconvenience.” Review Source CK Christopher K. Owner Retail Used the software for: 6-12 months ### "Must have for the pool pro!" June 5, 2026 5.0 It’s been a lifesaver for a new business owner. The support has been fantastic. Plenty of resources available that I still have not tapped into, but I will be soon. Pros Sales tracking. Excellent customer support. Business growth assistance. Training videos. Route planning. Cons For the price, needs to include expense tracking as well. That would make it a one stop shop. Also need to be able customize checklists per customer. Review Source Response from Skimmer July 30, 2026 Hi Christopher, Thanks for sharing your experience! It’s great to hear Skimmer has been such a helpful resource as you’ve grown your business. We appreciate your feedback around expense tracking and customizable checklists. Right now, you can add customer-specific checklist items to each body of water directly from the customer profile, and our support team would also be happy to show you how (support@getskimmer.com) PF Preston F. Owner Operator Consumer Services Used the software for: 2+ years ### "Best Pool Service Software" September 19, 2025 5.0 Skimmer is a fantastic tool to keep track of all things "Pool" business. Customers being able to see everything from the portal is incredibly helpful and insightful. Pros Ease of use, reporting is very helpful, being able to communicate thru email notifications is very helpful. Cons Nothing major...Payment delays can be frustrating, Needs more equipment options, certain pieces of equipment are not in system. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Familiarity, ease of use, integrates with QB online Review Source Response from Skimmer September 29, 2025 Hi Preston! Thanks for the thoughtful feedback! We’re glad Skimmer makes it easier to manage reporting, email notifications, and all things pool service and that the customer portal has been such a helpful tool for your business. We appreciate your notes on payment timing and equipment options. Expanding the equipment database is on our radar, and we’ll continue improving in that area. Thanks again for choosing Skimmer! CD Cindy D. Member Owner Construction Used the software for: 2+ years ### "Skimmer-the Perfect Fit" December 5, 2025 5.0 We have used Skimmer since 2022. I tried a couple of other softwires prior to committing to Skimmer. The fact that Skimmer was developed specifically for the pool cleaning industry makes it a perfect fit for us. Pros The ease and convenience of the software saves me a lot of time in managing the cleaning routes, from route optimization to technician management. Cons The fact that it is an app is a double edged sword, it is easy to use, but like any app, sometimes has its glitches that can be frustrating. Switched from [ION](https://www.capterra.com/p/205019/ion/) Just could not get it to flow - it was like putting a square peg in a round hole Review Source Response from Skimmer December 8, 2025 Thanks for the great review, Cindy! We're glad you're here! BL Braeden L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "The All In One Pool Service Solution" August 29, 2025 5.0 After transitioning from QuickBooks it was a little bit of a learning curve it was easy to learn and has saved me countless hours and hundreds of dollars Pros I like the integrations that have been added lately and being the one stop software for my company. From Invoicing and to dosing. Cons There seems to be bugs often, while fixed quickly, can be annoying on the service day. Only one on the way text recipient. Alternatives considered [Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/) Reason for choosing Skimmer Skimmer seems more motivated to make a better product than the competitors Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The focus directly on the pool service industry Review Source Response from Skimmer September 26, 2025 Thanks for the review, Braeden! We love that Skimmer is saving you countless hours and hundreds of dollars! We hear you on how annoying bugs can be. Rest assured, we are working on on a ton of tooling and under the hood monitoring to make your Skimmer experience even better. CC Chris C. Owner Consumer Services Used the software for: 2+ years ### "Skimmer Pro " May 9, 2025 5.0 In the 3+ years we have been on the software only once has system gone down and that was taken care of quickly. Customers like the format and it adds value to the service. Unless pricing forces us to switch at some point its the best software we have used or tested. Pros Easy to use app in the field and most applications are simple and straightforward. Aapreciate they are continually adding features. Cons Pricing model makes for no way to improve your costs as you pay per customer once over the starter package. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/) Reason for choosing Skimmer Customer reports better and mobile app in the field by far superior. Switched from [Pool Office Manager](https://www.capterra.com/p/175269/Pool-Office-Manager/) Better mobile application. Features are easy to navigate. Review Source Response from Skimmer May 22, 2025 Hi Chris, thanks for the review. We're happy to hear that Skimmer adds value to the service you're able to provide to your pool owners. I'll have your Customer Success Manager reach out to discuss pricing options! eC erik C. service manager Construction Used the software for: 2+ years ### "skimmer rules!" January 31, 2025 5.0 pure joy everything works as expected or better, and any time i have a question or need assistance with something, they have me taken care of and resolved within the day, usually within the hour, and that parts Gold Pros very user friendly , and easy to operate everything from weekly reports on pools serviced, through monthly reports of profits and parts installed to bill are right there at the touch of a button, and it glitches out a Fraction of the time that most other apps do , which is a Big plus Cons i dont really have an answer for this question, but if i had to pick something , id say when it force logs out my techs its very easy to log back in and i know its a process that keeps the software running smooth and up to date, but my less ...savy ... techs will call and need their password because they forgot. Alternatives considered [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Skimmer looked the best , comparable pricing , and the nicest staff!!! they are friendly and comfortable Review Source Response from Skimmer February 11, 2025 Erik: Thanks for the five star review! We just added keychain password storage! Be sure to update your app to v12.3 as soon as it's avaialable. It should be rolling out this week! CY Colte Y. Owner Recreational Facilities and Services Used the software for: 2+ years ### "The Best Pool Service App" January 28, 2025 5.0 I’ve used other apps and none of them come close to the ease of use and built in features of Skimmer. Pros Ease of use for techs and office staff. The addition of automatic billing and a customer portal are also great. Cons It doesn’t come with the ability to send quotes on the cheapest plan. I’m a small company and I’m planning to stay relatively small with maybe a slightly higher price. It will take me a while to get these customers so the “0-50” option doesn’t quite fit for me. Switched from [Pool Brain](https://www.capterra.com/p/194225/Pool-Brain/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Skimmer is the absolute best pool service app on the market. Review Source Response from Skimmer February 11, 2025 Colte, Thanks for the great review! We hear you on quotes, and our Scaling Up tier is about to get some exciting new features. Head over to getskimmer.com/resources and check out our Price Increase Toolkit! SS Shaun S. Business owner Consumer Services Used the software for: 1-2 years ### "Easy to use." February 4, 2025 5.0 Skimmer has made life as a pool pro much easier! Pros Skimmer is easy to use and customizable. Cons Nothing so far after about 2 years of use. Alternatives considered [Paythepoolman](https://www.capterra.com/p/182465/Paythepoolman/) Reason for choosing Skimmer It looked more along the lines of what I needed to run my business and they had a free trial at the time. Review Source Response from Skimmer February 11, 2025 Thank for the five star review, Shaun! We're glad you're with us! JR Jennifer R. Entrepreneur Facilities Services Used the software for: 1-2 years ### "Great Job Skimmer !" October 29, 2024 5.0 My overall experience has been very positive and useful. Has made keeping track of clients and invoices so much easier. Pros How user friendly it is. Easy to navigate and great for organization purposes. Cons I can not seem to be able to delete service locations. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Skimmer I felt it was a better fit for my type Pool Service Company Review Source Response from Skimmer December 20, 2024 We aim to make Skimmer user-friendly, and we're glad you noticed! Thanks for the awesome review, Jennifer! RL Rich L. owner Environmental Services Used the software for: 1-2 years ### "Skimmer's the best!" September 5, 2024 5.0 Just a pleasure. Made that part of my job so much easier. Previously, Quickbooks was a HORROR! Pros The customer service is fast and reliable. Cons I cannot think of anything. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) They were the worst company I ever dealt with. Review Source Response from Skimmer September 25, 2024 We always love to hear compliments for our Customer Support team. Thank you so much! JB Joshua B. Franchise Owner Consumer Services Used the software for: 1-2 years ### "Skimmer is a Pool Business Owner's Dream" August 7, 2025 5.0 Overall, my experience has been positive. I think that Skimmer is growing and will be the go-to for pool companies. They work hard to keep up with the industry. Pros Skimmer is a great value for the money. It is easy to use for routes, route assignments, billing, and quotes. There are lots of independent training videos. I also love the live trainings you can register for that keep up with the industry. Skimmer stays up to date and cutting edge. They are always upgrading and have excellent customer support. Cons The reporting is a little difficult to navigate. Exporting features, like exporting the customer list to Excel, so it can be used in a CRM or for mailers. I still haven't been able to figure this out. Review Source Response from Skimmer August 11, 2025 Hi Joshua, Thanks for the great feedback! It’s great to know Skimmer’s helping you handle routes, billing, and quotes with ease, and that our trainings are adding value. Appreciate the note on reporting and exports. We’re always looking at ways to make reporting more intuitive, and we’ll share your feedback with the team. Thanks for trusting Skimmer to help you run your business! NM Natalia M. Owner Environmental Services Used the software for: 1-2 years ### "awesome app" September 11, 2025 5.0 Very positive - we love the app! Pool cleaners are using it on their phones and we are using it at the office on our desktops. Pros Skimmer is a great, user friendly, app that helps us immensely to run our business. We've been using it for the last couple of years and are very happy with it. Cons We wish pricing was more affordable:-) It matters a lot to a small business that already fields a lot of costs. Review Source Response from Skimmer September 29, 2025 Hi Natalia, Thanks for the kind words! We’re so glad Skimmer has been such a helpful tool for both your techs in the field and your office team. It’s great to hear you’ve had a positive experience over the past couple of years. Thanks again for trusting Skimmer to help run your business! KW Kyle W. Service Manager Construction Used the software for: Less than 6 months ### "Easy and Intuitive!" November 20, 2025 5.0 I've been to multiple companies in the last 15 years - and none of them have had a CRM module or software setup that has been as intuitive and easy as Skimmer is in the pool industry. Pros The workflow improvements have been great - LOVE the new Jobs tab that allows you to see the entire job from Quote - to Approved Quote - to Work Orders (Completed Work Orders/Total Work Orders) - to Invoicing. So helpful to have everything on the same screen. Customer management is also extremely easy. Cons I'm still exploring Skimmer - as I'm new to it - and new to the pool industry. I wish it was a little easier to be able to get to work orders for jobs. Review Source Response from Skimmer December 8, 2025 Hi Kyle, Appreciate you sharing this! Love hearing the Jobs tab is making things easier as you get up to speed. And thanks for the note on work orders, feedback like that helps us to improve. BT Ben T. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Best tool in my business (other than my pole)" January 23, 2025 5.0 Everyone has been really helpful, especially Arley in billing, helping me get my invoicing all setup! Skimmer has empowered me to be more professional and efficient. Pros Created and optimized my route to be most efficient. Then I can create and track all work orders, parts added, chemicals added, and populate invoices accordingly, then collect payment all in the one app. Cons I’m still learning how to better utilize the shopping list, items needed on work orders. I still need a notepad to take into the supply house when buying parts because I haven’t figured out how to effectively and efficiently sort through those features while in store. That’s probably more my own user ignorance than an app issue. Review Source Response from Skimmer February 12, 2025 Ben, thanks for the 5 stars! Please email me back so I know who you are and we'll get you a guide on work orders. We'll also pass along your note to Arley! BS Brad S. Owner Construction Used the software for: 1-2 years ### "Skimmer Rocks!" March 20, 2025 5.0 It has been wonderful. A breath of fresh air in a stale industry Pros exceptional route management. always working to innovate!! Cons I wish they'd get into the pool construction management sector Review Source Response from Skimmer March 24, 2025 Wow! Thanks, Brad, for this great review! JH Jeremiah H. Owner Consumer Services Used the software for: 6-12 months ### "Skimmer is wonderful!" March 6, 2025 5.0 Software is fantastic, as is their customer service. Pros The software is very user friendly. Some great functions, and seems to be the best out there. Cons I think there could be some more features Review Source Response from Skimmer April 3, 2025 Thanks for the great review, Jeremiah! If you haven't already, let us know what you'd like to see in Skimmer by sending us your feature requests to support@getskimmer.com DG Darryl G. Owner Construction Used the software for: Less than 6 months ### "Thanks Skimmer" February 16, 2025 5.0 Well, since I am from that older generation that just might be set in our way. I was slow to try and trust the app. Boy am I happy I jumped on board. I cant imagine Not having this awesome tool available to me. And now I don't have sticky notes everywhere :) Pros I love Skimmer for keeping me and the guys organized. But I really love their customer service. I have probably been Over Needy, yet they never flinched. Someone is Always there for me to answer my questions and find the best way Skimmer can work for my company. Cons Nothing so far that I dislike. But I would like to see the route map have a few more options such as a blue route indicator line. Review Source EH Eric H. Manager Consumer Services Used the software for: 1-2 years ### "Best customer support " January 30, 2025 5.0 Great software and support easy to use software Pros Customer support is always there every time I call. They are great with all my concerns and questions and get me great resolutes Cons Credit card fees on their 3rd party vendor Review Source Response from Skimmer February 11, 2025 Eric, we're so happy to hear that you love our support team! Our credit card processing fees are pretty competitive, however, if you need some tips on raising your rates, check out the Price Increase Toolkit on getskimmer.com/resources SR Steven R. OWNER Construction Used the software for: 6-12 months ### "SKIMMER IS AMAZING!" December 9, 2024 5.0 WE ARE VERY PLEASED WITH SKIMMER THIS PAST YEAR! Pros THE EASINESS OF USE, LOGGING ON ONLINE OR ON YOUR PHONE THROUGH THE APP, BILLING WITH QBO Cons SOME FEATURES ARE LACKING, HOPING THEY ADD SOME MORE FEATURES TO WORK WELL WITH WHAT'S CURRENTLY AVAILABLE Review Source Response from Skimmer December 20, 2024 Hi Steven! We're happy to hear you think Skimmer is amazing. We'd love to know more about the features you'd like to see. We log each and every one! Feel free to send feature ideas to support@getskimmer.com so we can get them logged for you! GF Gregory F. Pool Technician Individual & Family Services Used the software for: Less than 6 months ### "Get Skimmer- for pool pros that want efficiency and productivity" November 10, 2024 5.0 I have had a great experience with Skimmer and will continue to use the software. They are continually updating and improving things for a great and easy to use product. \[sensitive content hidden\] has been working with me since I started and helps me walk through set up and any answer any and all questions that I have. They go above and beyond for customer service and also handle any issues quickly and effectively. Pros It is easy to use, efficient, streamline’s productivity and is a reasonable subscription price, great customer service and support team Cons Not found anything wrong. 2 tier subscription package means you get less in the basic tier but it is still really good Review Source Response from Skimmer December 20, 2024 Thanks for this great review, Gregory! We think we have the best support team in the industry, but we might be biased. :) We have lots more coming in 2025! Stay tuned! JG Johnny G. Pool service Recreational Facilities and Services Used the software for: Less than 6 months ### "Pool business tool" December 10, 2024 5.0 Got to have tool. For all pool businesses Pros Keeps me on task. From billing to my routes Cons Not much. Maybe just dasboard set up takes awhile to get use to Review Source Response from Skimmer December 20, 2024 Hi Johnny G! "Got to have tool" is an awesome compliment. Thank you for your review! MR Melinda R. Service Manager Construction Used the software for: Less than 6 months ### "Skimmer Manager" November 11, 2024 5.0 It's been great really. Super easy to use for our growing business. Pros Easy to use! Routes are awesome for my techs to get to service locations and have all the info they need. Cons I cannot see if the customer has looked at their invoices. Review Source Response from Skimmer December 20, 2024 Thanks for the five star review, Melinda! We think you're great, too! :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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