# Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Document360 the right Knowledge Management solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (290) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Document360 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs).“ December 11, 2025 MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go.“ December 11, 2025 AO Annika O Senior Content SpecialistComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks.“ September 26, 2025 Brianne B Technical WriterInformation Services, 51 - 200 employeesUsed the software for: 6-12 months. “Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content.“ May 2, 2024 NG Naman G Principal Product ManagerBroadcast Media, 501 - 1,000 employeesUsed the software for: 1-2 years. “It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features. While we’d like faster support responses and even deeper customization, the ROI has been clear in fewer support queries and smoother team workflows.“ August 28, 2025 LB Lorren B Product ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process.“ August 26, 2025 SC Shaunna C Creative Comms and Knowledge Base AdminReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple UI/UX and search functionality that helped us drive adoption across our org.“ August 26, 2025 SB Sofi B Technical writerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katrina Q. Jr. Technical Writer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Best Knowledge Base Platform for Technical Writers" July 18, 2025 5.0 One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use as their go-to platform for content. Pros The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of . Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Cons Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review Source KD Karen D. Technical Documentation Developer Information Technology and Services Used the software for: Less than 6 months ### "Happy to be a Document360 client!" August 26, 2025 5.0 Very smooth, easy to utilize, clean look! The onboarding process was very streamlined and. helped me to get familiar quickly. Pros The ease of everything! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. Cons So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[Scribe](https://www.capterra.com/p/252555/Scribe/)[ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Reason for choosing Document360 We chose because of the supererior capabilities that we required, and the professional look. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was very limited in it's capabilities compared to what our company needed. (I may have the wrong version selected, as it was already there when I started my position with the company.) Review Source SB Sofi B. Technical writer Information Technology and Services Used the software for: Less than 6 months ### "Collaboration for improvements would be a great +" August 26, 2025 3.0 I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. Pros It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. Cons it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. Review Source AU Allan U. Associate Product Manager Marketing and Advertising Used the software for: 6-12 months ### "Feature-rich and user friendly. But API docs need improvement." October 21, 2025 4.0 Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. Pros Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Cons API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Switched from [Awin](https://www.capterra.com/p/201673/Awin/) Hard and costly to manage the internal tool. Doc360 offered a great alternative. Review Source EK Eran K. Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good Online Documentation Platform " August 28, 2025 5.0 We've helped deploy at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. Pros The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. Cons There is not much not to like. There is a learning curve, but that would apply to any documentation platform. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Document360 Easier, more required features, better support Review Source VR Verified Reviewer Documentation Manager E-Learning Used the software for: Less than 6 months ### "Fast, User-Friendly, and Ideal for Teams" May 27, 2025 4.0 The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. Pros Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. Cons Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. Alternatives considered [Heretto](https://www.capterra.com/p/171108/easyDITA/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Ease of use, value for money, Zendesk integration Review Source HB Himani B. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "New user to Document360" June 17, 2025 5.0 Overall, I have had a nice experience with . All the features are great, and hopefully, all the upcoming features will be great too. Pros It is user-friendly. The ease of content management, right from its creation to publishing, is one of the best features. Cons The API document content creation can be improved. The knowledge base is quite extensive with features but the API documentation part needs to level up still. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 Ease of use, pricing, extensive features for content creation Review Source KM Kimberly M. Quality Assurance Specialist Computer Software Used the software for: 1-2 years ### "Great publishing tool" September 2, 2025 5.0 It is very well written and user friendly. Makes publishing documents very easy to accomplish. Great product. Pros I love the easibilty of editing and publishing the documents. Easy to rearrange information in the program. Cons I don't really dislike anything about . I've never really had any issues or need to contact support. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) Document 360 is easier and more flexible to use. Review Source AR Andre R. Head of Marketing Information Technology and Services Used the software for: 6-12 months ### "User-friendly documentation platform" May 2, 2025 5.0 Pros We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. Cons The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. Alternatives considered [ReadMe](https://www.capterra.com/p/218577/ReadMe/) Reason for choosing Document360 scope of functionality and ease of use of Document 360 Review Source KW Karen W. Content Manager Airlines/Aviation Used the software for: 1-2 years ### "Overall excellent" May 6, 2025 5.0 Great induction and support from the 360 team. Easy as pie to implement. Pros SO easy to implement. Brilliant support. Cons searching. going back loses current search Alternatives considered [Contentful](https://www.capterra.com/p/134266/Contentful/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Met our more specific needs, pricing, ease of adoption Review Source TT Tory T. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Loving Document 360" June 2, 2025 5.0 It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) My company was looking for a more all inclusive option. Review Source HS Humberto S. Customer Experience Analyst Marketing and Advertising Used the software for: 6-12 months ### "Awesome Functionaties" July 17, 2024 5.0 The experience is awesome until now. The support team is always on to help, and the time to answer is great. Pros It's really easy to set up, has a lot of integrations and the support team is always ready to help. Cons The price is expansive, but with all these features it makes worth it. Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Because octadesk discontinued their Knowledge base application. And thks God they did it, Octadesk layout was awful. Review Source RP Rohit P. Associate Product Management Information Technology and Services Used the software for: 2+ years ### "Rohit's personal review" August 28, 2025 5.0 It's an excellent tool for creating and maintaining a structured knowledge base. It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information at the right time. Pros Clean and intuitive interface Versioning System helps keep content structured I really like the search functionality Features like comments and review workflows are also very useful The new Editor is really great, I loved using it. Cons The customization options for the knowledge base site could be more flexible. The Learning curve on the Editor is not steep Review Source WW Will W. Technical Author Computer Software Used the software for: 2+ years ### "Comprehensive Documentation Tool" August 28, 2025 4.0 Very good experience with overall. The customer support is fantastic and very responsive to issues raised and features requested Pros Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality Cons Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues Alternatives considered [ClickHelp](https://www.capterra.com/p/163521/ClickHelp/)[MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reason for choosing Document360 Good all-round product at a reasonable price Review Source RM Rachel M. Customer Operations II Information Technology and Services Used the software for: 1-2 years ### "Work Process & Procedures" August 27, 2025 5.0 We use it to add new processes and procedures. The neat part is that its easy to access and the storage is awesome. Pros I love how easy it is to customize and add items and to search topics. It allows you to add titles and subtitles. Cons It's not as override friendly as I'd like. As new process occur, it would be nice for it to give the option to archive old processes and procedures and override and only display updated processes and procedures.It shows all instead, which can be confusing. Review Source RR Rachael R. Content Designer Gambling & Casinos Used the software for: 1-2 years ### "Powerful solution and fantastic support team." December 19, 2024 5.0 I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. Pros I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. Cons The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. Review Source LS Lexy S. Sales Manager Financial Services Used the software for: 6-12 months ### "The Best Balance of Simplicity and Functionality" August 26, 2025 5.0 Overall, strikes a great balance between simplicity and powerful functionality, making it one of the best knowledge base tools I’ve used. Pros What I like the most about is how intuitive and user-friendly it is for both writers and readers. The clean interface makes it easy to create, organize, and publish content without a steep learning curve. I especially appreciate the structured hierarchy and tagging system, which keeps everything well-organized and easy to find. Cons What I don’t like is that the customization options could go a bit deeper. While the platform is very clean and user-friendly, sometimes I wish there were more flexibility in design and layout to match our brand guidelines more closely. Review Source IK Ian K. SVP of Solution Architecture E-Learning Used the software for: 1-2 years ### "It's a simple choice - use Document 360, or go for more complicated and less flexible solution!" December 16, 2024 5.0 From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at! Pros It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly. Cons Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature. Alternatives considered [Tettra](https://www.capterra.com/p/167522/Tettra/) Reason for choosing Document360 Speed; flexibility; price; customer service. Review Source CD Christine D. Customer Success Manager Industrial Automation Used the software for: Less than 6 months ### "Doc360 is the way to go" July 29, 2025 5.0 It's been great, especially with the helpful webinars. So far, I have no issues and I'm excited to dive deeper into what Doc360 has to offer. Pros User Interface is easy to use, easy to navigate and intuitive! I like the templates they have and how professional it looks. Collaboration wise, it is excellent in which you can make comments and tag editors. Managing audience for content is also a helpful tool. Cons There's not much to say that I like the least about - for some, it may be that Doc360 is just very simple and not as intricate but that's what I like about it. Review Source AJR Alfredo Jr. R. Quality Manager Information Technology and Services Used the software for: Less than 6 months ### "Document360 Feedback from AJ" September 12, 2025 4.0 Above Average after the new version although I'd like to say that every time I log in, it shows that I have a Reader Access so I needed to log out and log back in to refresh that. Not sure if it's because of cache/cookies. Pros I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to. Cons Before the new version, I was having a hard time working on the spacing and tables as it doesn't allow me to enter spaces in between them but I believe this was already fixed with the new version. Review Source LK Luka K. Product Growth Computer Software Used the software for: Less than 6 months ### "decent tool for managing knowledge bases" August 26, 2025 4.0 In general, I believe it's a good product, with a bunch of capabilities, powerful AI search functionality, but it's not so easy to use. Pros I like the ability to customize the layout and set up internal/external knowledge bases. Also, its search with AI functionality works well. Cons It's not as simple as expected to change/update the design of the knowledge base. Having a visual/inline editor would be great. Review Source JC Jordan C. Education Coordinator Automotive Used the software for: 1-2 years ### "Intuitive and supportive" November 6, 2024 4.0 My overall experience with has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. Review Source VR Verified Reviewer Procurement Analyst Computer Software Used the software for: 6-12 months ### "Dependable Documentation and Knowledge Base System" September 20, 2024 5.0 Pros is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration. Cons We have noticed some difficulties with usability and it was cleared by their customer support team without further delays. Review Source Michael F. Standards and Compliance Lead Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Fantastic Platform" August 2, 2024 5.0 Pros I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution! Cons The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. Review Source VR Verified Reviewer Business Development Manager Biotechnology Used the software for: 6-12 months ### "A standout Product- Document360" July 13, 2024 5.0 Pros An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly. Cons Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.