# Page 3 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Document360 the right Knowledge Management solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (290) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Document360 ## Showing most helpful reviews Showing 51-75 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sabitha A. Business Presentation Specialist Graphic Design Used the software for: Less than 6 months ### "User-friendly and time saving documentation platform" December 14, 2025 5.0 Our documentation was scattered across tools. Document360 centralized it, helping us build a single source of truth. Customers find answers faster, and our support load has dropped noticeably. I have started a relation with Eddy AI Pros Document360 strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box. Cons Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful. Review Source JB Jordan B. Senior Technical Writer Computer Software Used the software for: 1-2 years ### "An Excellent Knowledge Base Platform" October 17, 2024 5.0 I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. Pros \- Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features Cons \- Occasional technical issues with minor features/aspects of the platform. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Reason for choosing Document360 The platform seemed easy to use, the team was very responsive in a helpful, non-pushy way, and they seemed committed to continued development. The pricing was also competitive. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed a more feature-rich platform. Zendesk was fine, but lacked a lot of the functionality we needed to manage several large knowledge bases. Review Source KW Karen W. Content Manager Airlines/Aviation Used the software for: 1-2 years ### "Overall excellent" May 6, 2025 5.0 Great induction and support from the 360 team. Easy as pie to implement. Pros SO easy to implement. Brilliant support. Cons searching. going back loses current search Alternatives considered [Contentful](https://www.capterra.com/p/134266/Contentful/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Met our more specific needs, pricing, ease of adoption Review Source BH Briana H. Product Manager Computer Software Used the software for: 2+ years ### "Good product with a great support team" August 14, 2025 5.0 Pros Great support team, quick responses and always ready to help. Product UI is overall intuitive and easy to use. Fast product development, including user feedback and real life needs to advance the product in the right direction. Cons Hompage builder is a bit unintuitive and could be improved to make homepage creation easier without help from the customer teams. Review Source LS Lexy S. Sales Manager Financial Services Used the software for: 6-12 months ### "The Best Balance of Simplicity and Functionality" August 26, 2025 5.0 Overall, Document360 strikes a great balance between simplicity and powerful functionality, making it one of the best knowledge base tools I’ve used. Pros What I like the most about Document360 is how intuitive and user-friendly it is for both writers and readers. The clean interface makes it easy to create, organize, and publish content without a steep learning curve. I especially appreciate the structured hierarchy and tagging system, which keeps everything well-organized and easy to find. Cons What I don’t like is that the customization options could go a bit deeper. While the platform is very clean and user-friendly, sometimes I wish there were more flexibility in design and layout to match our brand guidelines more closely. Review Source CS Cookie S. Technical Writer Computer & Network Security Used the software for: 1-2 years ### "Document360 for technical writing" September 23, 2024 5.0 My overall experience with Document360 has been highly positive. After using several documentation tools in my career, Document360 is by far the most efficient and user-friendly. The platform has greatly improved my workflow, from content creation to analytics, allowing us to deliver better support to users based on their behavior and needs. It’s an invaluable tool for any technical writer. Pros The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation. Cons While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality. Alternatives considered [ClickHelp](https://www.capterra.com/p/163521/ClickHelp/) Reason for choosing Document360 Had more of what we were looking for and was a better fit for us. Switched from [Customer Communities](https://www.capterra.com/p/170758/inSided/) Was looking for a tool more geared towards technical writing and documentation. Review Source IK Ian K. SVP of Solution Architecture E-Learning Used the software for: 1-2 years ### "It's a simple choice - use Document 360, or go for more complicated and less flexible solution!" December 16, 2024 5.0 From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at! Pros It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly. Cons Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature. Alternatives considered [Tettra](https://www.capterra.com/p/167522/Tettra/) Reason for choosing Document360 Speed; flexibility; price; customer service. Review Source TT Tory T. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Loving Document 360" June 2, 2025 5.0 It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) My company was looking for a more all inclusive option. Review Source KN Kevin N. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Promising product" September 25, 2025 4.0 As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. Switched from [Hugo](https://www.capterra.com/p/195893/Hugo/) Better process flow for collaborators. We used to have many parts in order to deploy docs. Review Source RN Ricardo N. IT Specialist Telecommunications Used the software for: 6-12 months ### "Excellent Knowledge Base Experience" November 4, 2025 4.0 Document360 offers an excellent platform for managing and publishing a knowledge base. The user experience is clean for readers, and version control is invaluable Pros Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible. Cons I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points. Review Source AK Ankush K. Consultant - Technical Writer Information Technology and Services Used the software for: 1-2 years ### "Excellent Documentation Platform for Knowledge Base" November 12, 2024 5.0 Wonderful experience. The interface is user friendly and can be used by one without any technical expertise. Pros An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend. Cons Haven't faced any such challenges. Queries were handled and resolved. Review Source VR Verified Reviewer HR Admin Oil & Energy Used the software for: 1-2 years ### "Featuring a prompt and responsive support team - Document360" September 22, 2024 5.0 Pros Document360 is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly. Cons the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation. Review Source TV Todd V. Tech Support Computer Software Used the software for: Less than 6 months ### "Excellent product" November 4, 2025 5.0 I have used it for a work project, we are trying to create a customer facing set of instructional articles for our products. Pros It is very user friendly and intuitive, simple to use. It was easy to create a series of simple documents that can shared with our team members and also will link to an externally facing webpage for customers. Cons I cannot think of anything, it is a very simple application to use and there is not much that is complicated or can go wrong. Review Source CI Clio I. Marketing Hospitality Used the software for: 6-12 months ### "Valuable knowledge base tool" May 23, 2025 5.0 no issues, we needed support a couple of times and they answered our queries in an efficient manner. Pros great functionality and organisational features for knowledge base, support is quick and able to provide training sessions Cons can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) it did not have all the functionality we required Review Source LK Luka K. Product Growth Computer Software Used the software for: Less than 6 months ### "decent tool for managing knowledge bases" August 26, 2025 4.0 In general, I believe it's a good product, with a bunch of capabilities, powerful AI search functionality, but it's not so easy to use. Pros I like the ability to customize the layout and set up internal/external knowledge bases. Also, its search with AI functionality works well. Cons It's not as simple as expected to change/update the design of the knowledge base. Having a visual/inline editor would be great. Review Source JC Jordan C. Education Coordinator Automotive Used the software for: 1-2 years ### "Intuitive and supportive" November 6, 2024 4.0 My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. Review Source DP Dan P. Founder Computer Networking Used the software for: I used a free trial ### "Beware: Not for Startups" February 24, 2025 1.0 Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. Pros Started off well and then as a startup we were hit with a $11,000 bill. Cons Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. Review Source VR Verified Reviewer Senior HR Executive Computer Software Used the software for: 1-2 years ### "Straightforward and intuitive platform for knowledge management" September 8, 2024 5.0 Pros The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze. Cons One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!. Review Source DK Dennis K. Implementation Manager Information Technology and Services Used the software for: Less than 6 months ### "Bulk Editing Experience in Doc360" August 26, 2025 4.0 Responsible for performing bulk updates as part of a rebranding effort. Updated 100+ articles fonts, text, and otherwise. Pros Pretty seamless versioning, it works really well when changes are made pushing those into the Knowledge base seems to work well with very few issues. Cons Bulk editing, super repetitive, a lot of clicks to get into the edit window. Have to Open Article -> Open Advanced Editor, highlight all sections I want to change font, change font. No find and replace, have to Cntl+F the page and manually check for it. Review Source NT Nicholas T. Head of Marketing Security and Investigations Used the software for: 6-12 months ### "Document360 - Premier Documentation Tool" August 13, 2024 5.0 Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive. Pros Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration. Cons The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 This was a specialized product to help manage our IT documentation, knowledge bases, etc. Review Source AK Adrian K. Operations Analyst Utilities Used the software for: 6-12 months ### "Flexible knowledge base with top-notch support" July 31, 2024 5.0 Pros I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try. Cons Other than the price, I don't have any significant complaints. It's met our needs well. Review Source JM James M. Director of Support and Response Computer & Network Security Used the software for: 6-12 months ### "Document360 is a great product" July 17, 2024 5.0 Easy to use, great support and awesome search capabilities. This is a great product Pros Search capability is unmatched by most search engines used for this type of thing Cons I would say cost out of everything. Although I still believe it is worth it Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Needed something more robust for our company Review Source VR Verified Reviewer Managing Director Business Supplies and Equipment Used the software for: 2+ years ### "Document360 : A Game Changer and Key to our Success" July 22, 2024 5.0 Pros The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective Cons I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow. Review Source AD Andrea D. Head of Customer Success Computer Software Used the software for: 1-2 years ### "First Year with Doc360" June 28, 2024 4.0 It's been a successful first year with Document360, we have setup a thorough knowledge base and have been able to work together as a team to quickly publish and update help articles. Nisath and his team have been responsive to our questions. Pros It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article. Cons We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue. Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) We were unable to create a private help site Review Source CH Chris H. Head of New Energy Operations Oil & Energy Used the software for: 6-12 months ### "Intuitive platform for sharing company information/documentation" July 31, 2024 5.0 Pros The ease for my team to document I formation in a consumable (readable) format that engages users. Cons Although the platform provides extensive formatting features, we stretched these to their limits and found minor formatting flaws. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.