# Page 3 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Document360 ## Showing most helpful reviews Showing 51-75 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Sam H. Marketing Communications Manager Marketing and Advertising Used the software for: 2+ years ### "Overall decent product" August 28, 2025 3.0 Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. Pros Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions Cons The formatting of articles can be very temperamental and tricky to get right - takes some trial and error Review Source Sabitha A. Business Presentation Specialist Graphic Design Used the software for: Less than 6 months ### "User-friendly and time saving documentation platform" December 14, 2025 5.0 Our documentation was scattered across tools. centralized it, helping us build a single source of truth. Customers find answers faster, and our support load has dropped noticeably. I have started a relation with Eddy AI Pros strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box. Cons Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful. Review Source CH Cory H. Insurance President Financial Services Used the software for: 6-12 months ### "Set up and GO" August 26, 2025 5.0 Overall, Doc360 has been very easy to navigate, and especially for our new team members a vital application to get them up to speed with all things company related. Pros Doc360 has taken our organization from "find the word document" to a centralized and easy to navigate platform. Cons It did take a little longer to get set up. Our systems administrator had a large hand in that, but by the time our site was ready, I had to relearn from the original trainings I had been to. Review Source BS Britnie S. Operations manager Financial Services Used the software for: 2+ years ### "Visually appealing but time intensive to create pages with none-basic formatting " August 26, 2025 4.0 It takes so much time to get SOPS created, but I like the way everything looks once it is live. Direct integration into our software is also nice Pros I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well. Cons The page formatting takes forever. Also, can't copy and paste the formatting from other software/ text. Review Source BH Briana H. Product Manager Computer Software Used the software for: 2+ years ### "Good product with a great support team" August 14, 2025 5.0 Pros Great support team, quick responses and always ready to help. Product UI is overall intuitive and easy to use. Fast product development, including user feedback and real life needs to advance the product in the right direction. Cons Hompage builder is a bit unintuitive and could be improved to make homepage creation easier without help from the customer teams. Review Source KW Karen W. Content Manager Airlines/Aviation Used the software for: 1-2 years ### "Overall excellent" May 6, 2025 5.0 Great induction and support from the 360 team. Easy as pie to implement. Pros SO easy to implement. Brilliant support. Cons searching. going back loses current search Alternatives considered [Contentful](https://www.capterra.com/p/134266/Contentful/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Met our more specific needs, pricing, ease of adoption Review Source JW Jordan W. UX Designer Environmental Services Used the software for: 6-12 months ### "Flexible documentation hosting tool" August 26, 2025 5.0 I have a positive experience with . There are some minor accessibility issues I found in the templates, etc. But overall Document360 is very instrumental in setting up a documentation site for our purpose. Pros It has the flexibility in customization of pages and the branding functions that meet our needs. The page structure on our site can be adjusted swiftly and easily. Cons It still involves with some learning curve. A user will need to learn through some online help to get a handle on it. Maybe it is a necessary step to help a user fully grasp the capabilities that offers for documentation. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) We decided to use a product that is more flexible in customization and more powerful in content delivery. Review Source TT Tory T. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Loving Document 360" June 2, 2025 5.0 It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) My company was looking for a more all inclusive option. Review Source RN Ricardo N. IT Specialist Telecommunications Used the software for: 6-12 months ### "Excellent Knowledge Base Experience" November 4, 2025 4.0 offers an excellent platform for managing and publishing a knowledge base. The user experience is clean for readers, and version control is invaluable Pros 's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible. Cons I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points. Review Source IK Ian K. SVP of Solution Architecture E-Learning Used the software for: 1-2 years ### "It's a simple choice - use Document 360, or go for more complicated and less flexible solution!" December 16, 2024 5.0 From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at! Pros It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly. Cons Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature. Alternatives considered [Tettra](https://www.capterra.com/p/167522/Tettra/) Reason for choosing Document360 Speed; flexibility; price; customer service. Review Source JB Jordan B. Senior Technical Writer Computer Software Used the software for: 1-2 years ### "An Excellent Knowledge Base Platform" October 17, 2024 5.0 I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. Pros \- Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features Cons \- Occasional technical issues with minor features/aspects of the platform. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Reason for choosing Document360 The platform seemed easy to use, the team was very responsive in a helpful, non-pushy way, and they seemed committed to continued development. The pricing was also competitive. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed a more feature-rich platform. Zendesk was fine, but lacked a lot of the functionality we needed to manage several large knowledge bases. Review Source TV Todd V. Tech Support Computer Software Used the software for: Less than 6 months ### "Excellent product" November 4, 2025 5.0 I have used it for a work project, we are trying to create a customer facing set of instructional articles for our products. Pros It is very user friendly and intuitive, simple to use. It was easy to create a series of simple documents that can shared with our team members and also will link to an externally facing webpage for customers. Cons I cannot think of anything, it is a very simple application to use and there is not much that is complicated or can go wrong. Review Source AJR Alfredo Jr. R. Quality Manager Information Technology and Services Used the software for: Less than 6 months ### "Document360 Feedback from AJ" September 12, 2025 4.0 Above Average after the new version although I'd like to say that every time I log in, it shows that I have a Reader Access so I needed to log out and log back in to refresh that. Not sure if it's because of cache/cookies. Pros I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to. Cons Before the new version, I was having a hard time working on the spacing and tables as it doesn't allow me to enter spaces in between them but I believe this was already fixed with the new version. Review Source CS Cookie S. Technical Writer Computer & Network Security Used the software for: 1-2 years ### "Document360 for technical writing" September 23, 2024 5.0 My overall experience with has been highly positive. After using several documentation tools in my career, Document360 is by far the most efficient and user-friendly. The platform has greatly improved my workflow, from content creation to analytics, allowing us to deliver better support to users based on their behavior and needs. It’s an invaluable tool for any technical writer. Pros The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation. Cons While is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality. Alternatives considered [ClickHelp](https://www.capterra.com/p/163521/ClickHelp/) Reason for choosing Document360 Had more of what we were looking for and was a better fit for us. Switched from [Customer Communities](https://www.capterra.com/p/170758/inSided/) Was looking for a tool more geared towards technical writing and documentation. Review Source AK Ankush K. Consultant - Technical Writer Information Technology and Services Used the software for: 1-2 years ### "Excellent Documentation Platform for Knowledge Base" November 12, 2024 5.0 Wonderful experience. The interface is user friendly and can be used by one without any technical expertise. Pros An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend. Cons Haven't faced any such challenges. Queries were handled and resolved. Review Source LK Luka K. Product Growth Computer Software Used the software for: Less than 6 months ### "decent tool for managing knowledge bases" August 26, 2025 4.0 In general, I believe it's a good product, with a bunch of capabilities, powerful AI search functionality, but it's not so easy to use. Pros I like the ability to customize the layout and set up internal/external knowledge bases. Also, its search with AI functionality works well. Cons It's not as simple as expected to change/update the design of the knowledge base. Having a visual/inline editor would be great. Review Source DP Dan P. Founder Computer Networking Used the software for: I used a free trial ### "Beware: Not for Startups" February 24, 2025 1.0 Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. Pros Started off well and then as a startup we were hit with a $11,000 bill. Cons Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. Review Source DK Dennis K. Implementation Manager Information Technology and Services Used the software for: Less than 6 months ### "Bulk Editing Experience in Doc360" August 26, 2025 4.0 Responsible for performing bulk updates as part of a rebranding effort. Updated 100+ articles fonts, text, and otherwise. Pros Pretty seamless versioning, it works really well when changes are made pushing those into the Knowledge base seems to work well with very few issues. Cons Bulk editing, super repetitive, a lot of clicks to get into the edit window. Have to Open Article -> Open Advanced Editor, highlight all sections I want to change font, change font. No find and replace, have to Cntl+F the page and manually check for it. Review Source VR Verified Reviewer HR Admin Oil & Energy Used the software for: 1-2 years ### "Featuring a prompt and responsive support team - Document360" September 22, 2024 5.0 Pros is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly. Cons the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation. Review Source VR Verified Reviewer Procurement Analyst Computer Software Used the software for: 6-12 months ### "Dependable Documentation and Knowledge Base System" September 20, 2024 5.0 Pros is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration. Cons We have noticed some difficulties with usability and it was cleared by their customer support team without further delays. Review Source VR Verified Reviewer Senior HR Executive Computer Software Used the software for: 1-2 years ### "Straightforward and intuitive platform for knowledge management" September 8, 2024 5.0 Pros The experience overall has been outstanding. is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze. Cons One thing I found lacking in is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!. Review Source Michael F. Standards and Compliance Lead Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Fantastic Platform" August 2, 2024 5.0 Pros I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution! Cons The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. Review Source AK Adrian K. Operations Analyst Utilities Used the software for: 6-12 months ### "Flexible knowledge base with top-notch support" July 31, 2024 5.0 Pros I've been using for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try. Cons Other than the price, I don't have any significant complaints. It's met our needs well. Review Source RK Rolies K. Manager Hospitality Used the software for: I used a free trial ### "Overall very well" November 5, 2024 4.0 Good results, timeline took a while to get it all done Pros The easy process of creating a manual for our company Cons There were times that the website wasn’t responding Review Source JM James M. Director of Support and Response Computer & Network Security Used the software for: 6-12 months ### "Document360 is a great product" July 17, 2024 5.0 Easy to use, great support and awesome search capabilities. This is a great product Pros Search capability is unmatched by most search engines used for this type of thing Cons I would say cost out of everything. Although I still believe it is worth it Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Needed something more robust for our company Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.