# Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Document360 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SP Sumukh P Assistant ManagerComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams.“ May 8, 2026 MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go.“ December 11, 2025 MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs).“ December 11, 2025 SP Sumukh P Assistant ManagerComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects.“ May 8, 2026 Himani B Technical WriterInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility and scale.“ April 27, 2026 LB Lorren B Product ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process.“ August 26, 2025 AO Annika O Senior Content SpecialistComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks.“ September 26, 2025 SB Sofi B Technical writerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katrina Q. Jr. Technical Writer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Best Knowledge Base Platform for Technical Writers" July 18, 2025 5.0 One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. Pros The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Cons Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review Source BB Björn B. Lead Technical Writer Information Technology and Services Used the software for: 2+ years ### "Simple, Effective, and Reader-Friendly" June 25, 2025 5.0 Overall, my experience with Document360 has been great. It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers. It has definitely saved us time and hassle. Pros I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. Cons If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched from Zendesk because we needed a more focused and flexible documentation platform. Document360 offers a cleaner writing experience, better content organization, and more control over how articles are presented. It feels purpose-built for documentation, which made a big difference for our team. Review Source SB Sofi B. Technical writer Information Technology and Services Used the software for: Less than 6 months ### "Collaboration for improvements would be a great +" August 26, 2025 3.0 I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. Pros It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. Cons it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. Review Source KD Karen D. Technical Documentation Developer Information Technology and Services Used the software for: Less than 6 months ### "Happy to be a Document360 client!" August 26, 2025 5.0 Very smooth, easy to utilize, clean look! The onboarding process was very streamlined and. helped me to get familiar quickly. Pros The ease of everything! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. Cons So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[Scribe](https://www.capterra.com/p/252555/Scribe/)[ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Reason for choosing Document360 We chose Document360 because of the supererior capabilities that we required, and the professional look. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was very limited in it's capabilities compared to what our company needed. (I may have the wrong version selected, as it was already there when I started my position with the company.) Review Source EM Eva M. Manager, Content Design Information Technology and Services Used the software for: Less than 6 months ### "Great on all sides" August 26, 2025 5.0 The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. Pros The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. Cons The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Document360 Portal, feedback, technical capabilities, API documentation, and ease of migration Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed better capabilities, easier user management, and a tool that was focused on documentation management first (not support first) Review Source AU Allan U. Associate Product Manager Marketing and Advertising Used the software for: 6-12 months ### "Feature-rich and user friendly. But API docs need improvement." October 21, 2025 4.0 Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. Pros Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Cons API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Switched from [Awin](https://www.capterra.com/p/201673/Awin/) Hard and costly to manage the internal tool. Doc360 offered a great alternative. Review Source EK Eran K. Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good Online Documentation Platform " August 28, 2025 5.0 We've helped deploy Document360 at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. Pros The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. Cons There is not much not to like. There is a learning curve, but that would apply to any documentation platform. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Document360 Easier, more required features, better support Review Source VR Verified Reviewer Documentation Manager E-Learning Used the software for: Less than 6 months ### "Fast, User-Friendly, and Ideal for Teams" May 27, 2025 4.0 The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. Pros Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. Cons Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. Alternatives considered [Heretto](https://www.capterra.com/p/171108/easyDITA/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Ease of use, value for money, Zendesk integration Review Source KM Kimberly M. Quality Assurance Specialist Computer Software Used the software for: 1-2 years ### "Great publishing tool" September 2, 2025 5.0 It is very well written and user friendly. Makes publishing documents very easy to accomplish. Great product. Pros I love the easibilty of editing and publishing the documents. Easy to rearrange information in the program. Cons I don't really dislike anything about Document360. I've never really had any issues or need to contact support. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) Document 360 is easier and more flexible to use. Review Source AR Andre R. Head of Marketing Information Technology and Services Used the software for: 6-12 months ### "User-friendly documentation platform" May 2, 2025 5.0 Pros We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. Cons The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. Alternatives considered [ReadMe](https://www.capterra.com/p/218577/ReadMe/) Reason for choosing Document360 scope of functionality and ease of use of Document 360 Review Source KN Kevin N. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Promising product" September 25, 2025 4.0 As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. Switched from [Hugo](https://www.capterra.com/p/195893/Hugo/) Better process flow for collaborators. We used to have many parts in order to deploy docs. Review Source CI Clio I. Marketing Hospitality Used the software for: 6-12 months ### "Valuable knowledge base tool" May 23, 2025 5.0 no issues, we needed support a couple of times and they answered our queries in an efficient manner. Pros great functionality and organisational features for knowledge base, support is quick and able to provide training sessions Cons can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) it did not have all the functionality we required Review Source NT Nicholas T. Head of Marketing Security and Investigations Used the software for: 6-12 months ### "Document360 - Premier Documentation Tool" August 13, 2024 5.0 Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive. Pros Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration. Cons The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 This was a specialized product to help manage our IT documentation, knowledge bases, etc. Review Source HS Humberto S. Customer Experience Analyst Marketing and Advertising Used the software for: 6-12 months ### "Awesome Functionaties" July 17, 2024 5.0 The experience is awesome until now. The support team is always on to help, and the time to answer is great. Pros It's really easy to set up, has a lot of integrations and the support team is always ready to help. Cons The price is expansive, but with all these features it makes worth it. Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Because octadesk discontinued their Knowledge base application. And thks God they did it, Octadesk layout was awful. Review Source WW Will W. Technical Author Computer Software Used the software for: 2+ years ### "Comprehensive Documentation Tool" August 28, 2025 4.0 Very good experience with Document360 overall. The customer support is fantastic and very responsive to issues raised and features requested Pros Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality Cons Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues Alternatives considered [ClickHelp](https://www.capterra.com/p/163521/ClickHelp/)[MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reason for choosing Document360 Good all-round product at a reasonable price Review Source PP Prakruti P. Product Documentation Lead Computer Software Used the software for: 1-2 years ### "Satisfied with the product, not with the pricing model" October 22, 2025 4.0 Overall it meets our needs with features like versioning, category management, AI assistance. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. Pros I love how Document360 has become an all-in-one platform for our documentation needs. Setup was straightforward. Cons The costing and pricing structure is revised too frequently. I wish for more flexibility in API documentation & formatting Review Source RM Rachel M. Customer Operations II Information Technology and Services Used the software for: 1-2 years ### "Work Process & Procedures" August 27, 2025 5.0 We use it to add new processes and procedures. The neat part is that its easy to access and the storage is awesome. Pros I love how easy it is to customize and add items and to search topics. It allows you to add titles and subtitles. Cons It's not as override friendly as I'd like. As new process occur, it would be nice for it to give the option to archive old processes and procedures and override and only display updated processes and procedures.It shows all instead, which can be confusing. Review Source RR Rachael R. Content Designer Gambling & Casinos Used the software for: 1-2 years ### "Powerful solution and fantastic support team." December 19, 2024 5.0 I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. Pros I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. Cons The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. Review Source LS Lexy S. Sales Manager Financial Services Used the software for: 6-12 months ### "The Best Balance of Simplicity and Functionality" August 26, 2025 5.0 Overall, Document360 strikes a great balance between simplicity and powerful functionality, making it one of the best knowledge base tools I’ve used. Pros What I like the most about Document360 is how intuitive and user-friendly it is for both writers and readers. The clean interface makes it easy to create, organize, and publish content without a steep learning curve. I especially appreciate the structured hierarchy and tagging system, which keeps everything well-organized and easy to find. Cons What I don’t like is that the customization options could go a bit deeper. While the platform is very clean and user-friendly, sometimes I wish there were more flexibility in design and layout to match our brand guidelines more closely. Review Source AC Alex C. RevOps and Customer Success Director Computer Software Used the software for: 1-2 years ### "Does the job well" August 26, 2025 4.0 Once I got used to it, it made handling documentation much easier. Overall the experience has been good, it does what it says. Pros It’s easy to set up and doesn’t take long to get used to. I like how intuitive it is for both us as a company but also the customer we are sharing these pages with. Cons I'd say mainly the price that feels a bit steep if you only need the basics. Also some options look a bit more limited than I expected. Review Source CD Christine D. Customer Success Manager Industrial Automation Used the software for: Less than 6 months ### "Doc360 is the way to go" July 29, 2025 5.0 It's been great, especially with the helpful webinars. So far, I have no issues and I'm excited to dive deeper into what Doc360 has to offer. Pros User Interface is easy to use, easy to navigate and intuitive! I like the templates they have and how professional it looks. Collaboration wise, it is excellent in which you can make comments and tag editors. Managing audience for content is also a helpful tool. Cons There's not much to say that I like the least about Document360 - for some, it may be that Doc360 is just very simple and not as intricate but that's what I like about it. Review Source SC Stephanie C. Director Strategic Enablement Human Resources Used the software for: Less than 6 months ### "Moderately Useful" August 26, 2025 2.0 In my experience it feels like an outdated, heavy, clunky software that could be greatly improved with better user experience in mind. Pros It appears to have a robust framework for knowledge base which is the manner in which I have become familiar with it. Cons I find the tool very clumsy and course. Not terribly easy to use with easy drag and drop functionality and templated tool sets for a quick start option. It seems to require a heavy lift to get up to speed on how to use the tool. Review Source JC Jordan C. Education Coordinator Automotive Used the software for: 1-2 years ### "Intuitive and supportive" November 6, 2024 4.0 My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. Review Source VR Verified Reviewer Technical Director Computer Software Used the software for: 1-2 years ### "Highly Recommended for Document Management" September 22, 2024 5.0 Pros Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process. Cons I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool. Review Source VR Verified Reviewer Managing Director Business Supplies and Equipment Used the software for: 2+ years ### "Document360 : A Game Changer and Key to our Success" July 22, 2024 5.0 Pros The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective Cons I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.