# Page 4 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Document360 the right Knowledge Management solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (290) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Document360 ## Showing most helpful reviews Showing 76-100 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chris H. Head of New Energy Operations Oil & Energy Used the software for: 6-12 months ### "Intuitive platform for sharing company information/documentation" July 31, 2024 5.0 Pros The ease for my team to document I formation in a consumable (readable) format that engages users. Cons Although the platform provides extensive formatting features, we stretched these to their limits and found minor formatting flaws. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Rich Platform- Document 360" June 29, 2024 5.0 Pros We were thrilled to utilize the comprehensive package that offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable. Cons We have been using for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow Review Source Varsha R. Advanced Tax Analyst Accounting Used the software for: 6-12 months ### "Leveraging rich insights for enhanced knowledge base engagement." July 16, 2024 5.0 Pros Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base. Cons I used document 360 for almost 8 months and never faced any problems.So no complaints. Review Source VR Verified Reviewer Senior Manager Retail Used the software for: 6-12 months ### "Best Knowledge Bank, Workplace Collab at new level" July 9, 2024 5.0 Overall, has amazing capabilities to offer visibility to so much within an organization. Pros is super user-friendly. Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently. Cons We had minimal technical issues with . No complaints and love the platform. Review Source VR Verified Reviewer Associate -Marketing and Operations Program Development Used the software for: 1-2 years ### "Exceptional Monitoring Software" June 27, 2024 5.0 Experience with is excellent. and fantastic.It's easy to manage every Azure application efficiently and its very cost-effective Pros stands for its ability to unify the view of business transactions enable real-time tracing and facilitate efficient documentation.Its user-friendly interface supports structured documentation enhancing overall productivity efficiently Cons I'm completely satisfied with the software. No drawbacks discovered yet Review Source OW Osher W. Technical writer Computer Software Used the software for: 2+ years ### "Easy and intuitive online knowledgebase" June 24, 2024 5.0 Excellent experience. The tool is very powerful and easy to use and the customer service are very responsive and proactive. Pros Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful! Cons Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in . Review Source AM Anna M. Technical Content Developer Computer Software Used the software for: Less than 6 months ### "Great Knowledge Base Platform" July 16, 2024 5.0 Pros A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users Cons A few bugs here and there, some implementations to be made Reason for choosing Document360 Better localization options and tree view. Review Source David D. Insrastructure Security Consultant Telecommunications Used the software for: 2+ years ### "Awesome documentation tool" June 10, 2024 5.0 Pros Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with . Cons There is nothing that I dislike on this product. Review Source MJ Mark J. Senior Technology Consultant Information Technology and Services Used the software for: Less than 6 months ### "Doc360 is a Fantastic Documentation Repository for Our Team!" July 31, 2023 5.0 We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform. Pros Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform. Cons We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Nuclino](https://www.capterra.com/p/174926/Nuclino/) Reason for choosing Document360 Doc360 appeared to focus more on the features that we were concerned about. The branded file export is a significant one, but also the internal editing and external viewing portal set Doc360 apart as a more dynamic offering that we found to meet our needs more specifically. Review Source David Andre C. Manager of Operational Readiness Hospitality Used the software for: 6-12 months ### "Great Tool Amazing Customer Support" July 24, 2023 4.0 Pros 1\. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support Cons 1\. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.). Review Source Brianne B. Technical Writer Information Services Used the software for: 6-12 months ### "Great authoring tool with great support" May 2, 2024 4.0 The transition from docs as code to has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress. Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature. Pros I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed. It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements. Cons Some of the features available through are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs. Alternatives considered [Paligo](https://www.capterra.com/p/249417/Paligo/)[MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reason for choosing Document360 Often authoring tools use XML but we have team members were aren't familiar with XML so 's WYSIWYG editor was preferable. Furthermore, we only create online content, not online and print content, we didn't need a huge system. Review Source AC Abigail C. Technical Writer Computer Software Used the software for: 1-2 years ### "Reliable, comprehensive documentation solution for growing businesses" August 16, 2023 4.0 Overall, our experience with has been very satisfying. All of our must-haves, such as mixed user access to certain articles, SSO login, customizability for our information architecture, and integration with our company's existing tools make Document360 integral to our business' knowledge management. While there have been some drawbacks, Document360's customer service team has been responsive to feedback and typically stays in communication with us to give us updates. In summary, our experience has been positive, and we will continue to leverage Document360 for our documentation needs in the future. Pros Many documentation software offer similar features, but is by far the most customizable that we have found out of the box. We have a relatively large volume of articles for a company of our size, and Document360 is robust enough for us to manage and track that volume easily. Some of the most important features for our business is Document360's ability to have mixed viewing access to articles depending on the user's login permissions, and the ability to implement SSO login for our users. This allows us to have the level of control we need per article depending on the reader's permissions. Document360 also integrates with many popular software that's used in companies today, including our own. Cons There are a few usability issues we've encountered. These have typically been related to login issues and article viewing permissions. These directly affected our users' ability to view and access our documentation seamlessly. These issues were raised with the support team, and they worked to solve these issues while keeping in communication with out team. They have since been resolved, but it was frustrating at the time and took longer than we would've liked. There are also some limitations to the integrations Document360 offers. For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration. We would also like more customization options for Slack notifications. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Michael C. CTSO Computer Software Used the software for: 2+ years ### "Solid documentation & KB solution with a very responsive product/support team" February 27, 2024 5.0 We use to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze. Pros Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles. Cons The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at. Reason for choosing Document360 We previously used to use both of these products, but they weren't in the "switch from another product" list - we chose to not keep using these because we needed a modern, web-based solution with a rich set of features to help us publish documentation and knowledge base content about our software products. Review Source Elliot N. Technical Author Computer Software Used the software for: 6-12 months ### "Best on the market" January 2, 2024 5.0 Pros Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application. Cons The editing tool was buggy in places The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button Alternatives considered [ClickHelp](https://www.capterra.com/p/163521/ClickHelp/) Reason for choosing Document360 offered more of what we are looking for as company, including more freedom over the look of the knowledge base. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Document 360 offers a greater variety of customisable options that greatly enhances the look of our Knowledge base. Review Source MB Michael B. Director, Training & Account Mgmt Financial Services Used the software for: 1-2 years ### "Best in class Knowledge Management platform " January 24, 2022 5.0 I had a great experience with them at a previous company - so i recommended them when I moved to my current company. The strongest indicator of a great product is when your customers come back. I'm happy to recommend them to whomever asks for knowledge base software. Pros Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management. Sophisticated permissions allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles with multimedia embedded (videos, animated GIFs etc) to engage your reader and hopefully keep their attention throughout the article. I also like how it automatically generates a table of contents to make navigation easy for readers. Cons Honestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (\*cough, \*cough, Zendesk \*cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface. Multilingual support....tech support chat....lots to love. They also let admins contribute ideas to their product roadmap - not that they all get chosen but it feels like they listen to their users when planning the future of the product. Reason for choosing Document360 A lot of the alternatives have UIs that make each article its own square or rectangle.....which may be fine if you have a couple of dozen pieces of content....but when you're managing hundreds or thousands of articles, having a clunky layout just means more scrolling for your users. D360 uses a familiar file tree structure. Easy to find what you need and get back to your work. Review Source AB Abigail B. Senior Technical Writer Computer & Network Security Used the software for: 6-12 months ### "Document360's robust import and UI, cataloging, and search features are our holy grail" December 17, 2022 5.0 is solving the problem of how to efficiently import and present documentation on our product to our customers. Its categorization system enables us to break up long articles into multiple sub-articles, which is a much more digestible format for customers than a long article, especially in this age of bite-size media. Our articles are also easier for. us to edit when they're sub-articles that belong to a category. Its search functionality helps us solve the problem of identifying articles that contain information about a particular feature -- which we need to do when recommending articles to customers and when a core release in our product necessitates changes across a large number of articles. Using the search features saves us the time that we were previously spending opening up large numbers of articles to search manually for information and allows us to feel secure that we have not accidentally missed an article that requires an update because we didn't think to open it up to look for a particular term or set of instructions.Overall, we are having a fantastic experience with Document360. It has made our technical writers' lives so much easier, allowing them to spend more time on creating and updating documentation rather than wrangling it into the knowledge base. Pros is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused publication delays and wasted time on the part of the technical writers. Document360 eliminated almost all of the pain points and enabled us to provide options to customers that we couldn't even envision with our previous providers, such as article categories and nesting, automatically created clickable table of contents of multiple header levels, embedded PDFs, and password protection at the article level.The article import process from Word is easy and doesn't require much cleanup. The robust search functionality was an absolute game changer because it allows us to quickly identify articles that require updating based on their mention of a particular term or phrase. It also allows our customers to find information on our product's functionalities by simply entering a word or phrase on our main page. We really appreciate that the search functionality is comprehensive -- as in, if you enter a word, it will return every single article that mentions that word, regardless of where in the article the word appears.The customer support at Doc Cons We have encountered only a few pain points with . The first was that the Document360 staff was supposed to help us migrate articles as part of our plan, but after we signed the contract and began the logistics of the migration, we found out that there were limits on the amount that they would migrate that were not properly communicated to us during the pre-sales phase. We ended up doing the migration ourselves because the Document360 team was not able to start the portion that they agreed to complete prior to the expiration of our contract with our previous knowledge base vendor.The second pain point is that article import from Word is not entirely seamless. We still have some cleanup to do after import, such as formatting of lists. Overall, however, the amount of cleanup we have to do is mild, especially compared with the amount of cleanup we had to do with our previous two platforms.Finally, it would be great if the code editor would maintain your place in the article when you switch back to the WYSIWYG. You can maintain your place when switching from the WYSIWYG to the code editor, but it doesn't work the other way. Switched from [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Thought Industries has a very clunky interface. Document import required a lot of cleanup. The search functionality doesn't extend to entire articles, but rather to some number of words into an article, causing it to miss words that appear in later parts of articles. Attached PDFs must be downloaded onto the user's computer rather than viewed in the browser or embedded into an article. Thought Industries is more of an LMS product than a knowledge base product, and it made the process of maintaining a knowledge base very painful and tedious. Review Source GA Gözde A. Technical Content Developer Telecommunications Used the software for: 1-2 years ### "Document360 an effective way of documenting and building a self-service customer knowledge base." December 6, 2022 5.0 We were utilizing one of the file storage services for creating and sharing our documents earlier, which does not provide an efficient way to organize content and enable real-time search. We have evaluated multiple products in the market to meet our documentation needs and chosen as the solution as it is versatile in managing technical documentation at widescale. Pros What we like best about is its user-friendly interface; we feel very comfortable when using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base.We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography. Cons We encounter some bugs and issues in occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective. Review Source RL Robert L. Director Information Technology and Services Used the software for: 1-2 years ### "Document360 is Super Easy to setup and use" October 10, 2022 5.0 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software. Pros What I like best about is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use. Cons Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It was very affordable for our needs as a company for our customers Review Source YB Yevstakhii B. Teacher E-Learning Used the software for: Less than 6 months ### "My expirience of use Document360" May 5, 2023 5.0 One of the standout features of is its intuitive interface, which allows to easily navigate and create knowledge base articles. The platform also includes a powerful search function that makes it easy to find the information users are looking for quickly. I can also collaborate with team members on creating and editing articles, which streamlines the content creation process and ensures that all team members have access to the latest information.Another key advantage of Document360 is its analytics and reporting tools. These tools allow me to track the performance of their knowledge-based articles, including metrics such as views, engagement, and feedback. This data can be used to optimize content and ensure that it is meeting the needs of users.While Document360 has many strengths, there are also some limitations or areas for improvement. For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout. Additionally, I have found that there is a steep learning curve for new users, which can make it challenging to get up and running quickly.Despite these limitations, I still find Document360 to be a valuable platform for managing and sharing knowledge within their organizations. The platform's intuitive interface, collaboration features, and analytics tools make it a powerful tool for content creation and management. Pros 1.User-friendly interface: has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly. The search bar at the top of the screen is particularly useful, allowing to quickly search for specific articles or information.2. Collaboration features: Document360 allows to collaborate with team members on creating and editing knowledge base articles. This is useful for organizations with multiple content creators, as it allows for a more efficient workflow and ensures that all team members have access to the latest information.3. Analytics and reporting: Document360 provides detailed analytics and reporting tools, which allow to track the performance of their knowledge base articles. This is useful for organizations that want to improve their content and ensure that it is meeting the needs of their users.4. Customization options: Document360 offers a range of customization options, including the ability to customize the look and feel of the knowledge base, as well as the ability to create custom templates and layouts for articles. This allows to create a knowledge base that matches branding and meets specific needs. Cons 1\. Limited design flexibility: I would like more flexibility in terms of design and layout options. For example, I have mentioned that I would like more control over the placement of images or the ability to create more complex layouts for their articles.2. Steep learning curve: While the interface of is generally user-friendly, I mentioned that it can take a while to learn how to use the platform effectively. This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to extensive training.3. Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited. For example, I would like to see more integrations with popular project management tools or helpdesk software. Review Source GR Gabriela R. Internal Organization Specialist Information Technology and Services Used the software for: 6-12 months ### "Happy and satisfied customer" June 28, 2021 5.0 It has been very positive. One of the things I like the most and I consider Critical is the support. It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions. This is very valuable. I also like that there is a platform where customers can write for new developments, new features, or any improvement that one might suggest to the application. I am very happy with this support and I hope it will continue like this. It is really extraordinary. Pros I am happy to work with the whole package offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them. Also the checking and contributing among a writing team, is very easy to use. We contribute in the discussions about things related to a specific article. And is very practical to check the written article already in the "View site" option, meaning exactly what our customers will find. Cons Sometimes, but only sometimes the applications hangs, and it is necessary to close it and open it again. This is not really a problem because and I said, it happens time to time. Review Source MV Michelle V. Global Specialist - Design Technology Architecture & Planning Used the software for: Less than 6 months ### "Best Knowledge Base Product on the market - Hands down!!!!" September 22, 2021 5.0 We tested 7 different platforms and Document 360 was the clear winner. It offered free access for readers. There were no dubious clauses about character limits r page lengths. It was also able to do the extra things that we needed such as adding images to tables, embed Streams videos, scale images. the spelling feature is always active, and it is easy to justify images and text in tables (left, right, top, center and bottom.) We have been able to add bullet points, numbered lists and paragraphs in tables. These features may all seem obvious, but you will be surprised how many platforms can only do some parts of these tasks. Document 360 also set itself apart from the other competitors because it thinks about the knowledgebase management as well and they have not skimped (as many other products do) on these challenges. They have designed this platform to be easy to set up (without the need of expert coding expertise) and to manage teams, permissions, analytics and to communicate to authors and review content. It truly is the best product out in the market today for Knowledge Base creation and management. Pros Excellent customer service. Technicians are well informed. This product ticks so many boxes. Option to create webpage landing site for readers – Easily displays: most read pages, recently modified, new pages Page auditing: Including tagging, version history, comments, revisions, broken links, likes, dislikes (accessible to all authors with minimal fuss)Embedding Streams videos also works well. Document 360 links readers to content, authors to content, assets and analytics and allows for feedback between authors and readers. It is not just focused on one aspect of Knowledge Base design. It is a comprehensive and well thought through solution. Flexible, yet simple formatting style options All table flexibility that we may need Teams, Zendesk and Chatbot plug-in options Asset management area for images, videos (if we wanted), pdfs and PowerPoints – Storage cap in fees. (150GB or 300GB) Cons It will copy across legacy HTML (almost too accurately) so it is important to create a workflow to manage the migration of old content across if you are moving from a wiki platform (such as SharePoint) to this product. They do however have a team that can assist with the migration process and their customer service is world class. It would be nice if there could be some work done to allow some legacy html code to be automatically dropped during the migration process. It would be great if the Document 360 Search feature could extend across knowledge base version (as an additional filtering option). I believe this may be on their road map plans. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[Slab](https://www.capterra.com/p/184289/Slab/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[ProProfs Project](https://www.capterra.com/p/155619/ProProfs-Project/) Reason for choosing Document360 Document 360 offered the most comprehensive list of tools and flexibility that we needed but also offered many features that all these other companies did not offer (as mentioned above). Many of the products were either overpriced for what they offered and just lacked the depth and breadth of tools that Document 360 offered. Each contained significant gaps in their product in terms of image management, technical overheads. I would even say (from a personal point of view) that one or two of these products that we tested may have been released to market prematurely and need a lot of work to be done to them before they would be robust and stable enough for us to consider. More than one of these products had very concerning pricing clauses that caused us to dismiss them immediately. Document 360 has no hidden pricing clauses, no character limitations on pages, no costs per reader to view content and the product is solid. Some of these products lacked in asset management or transparent analytics too whilst others could not even add an image to a table or automatically rescaled images without any ability to control the image sizing. These products may be well suited for other firms, but they were just not a good fit for us based on the stability and versatility that we required. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint requires expertise in coding to not only manage a wiki database but even just to modify the appearance of pages. It was good at managing assets but the effort to create simple navigation trees required very time-consuming workarounds. Much of the aesthetic and workability customization that we required was not only expensive, but it requires an expert technician to modify and manage it. Review Source Swarna Surya S. Product Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "A one-stop shop for a customized knowledge base" November 25, 2021 5.0 To assist our partner organization, we create and compile a large number of evidence-based tools and materials. They were all saved in Google Docs and stored on Google Drive. We were able to gather together a big amount of information and documents in a very orderly manner thanks to Document 360. We wanted to make it easy for our partner staff to access relevant resources for a topic of interest, and enabled us in designing an organized and user-friendly resource library. Pros The Home Page Builder feature allows users to design a personalised home page that is quite useful for providing context about the knowledge base. An HTML code view option is available on every page, allowing for quick customization. Any HTML element, including its CSS and javascript capabilities, can be easily placed. The information can be accessed in multiple ways thanks to the Navigation panels, Menus, Related Articles, and Search bar. The 'Import' options make it simple to migrate existing content to this platform. The 'Templates, variables, and snippets' capabilities allow you to reuse content. Cons After experiencing the ease of formatting in google documents and google sheets, working with document 360 editor is very hard especially whenever a table or image is inserted. The Analytics part has a lot of useful information, but the date range for looking back in time is limited with the subscription you chose. We can't acquire usage data for a specific reader/end-user in a private knowledge base. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Review Source SB Sanjay B. Junior Product Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good to use " May 19, 2023 5.0 Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization. Pros Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users. Cons One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) User friendly Review Source SG Suzanne G. Marketing Manager Internet Used the software for: 2+ years ### "Useful, easy to use, good value, friendly support" July 15, 2021 4.0 We have been able to update our Knowledgebase to provide better information to our customers, in a more attractive format, at a reasonable cost. We are very satisfied with their service. Pros We migrated from a legacy Knowledgebase platform that was old and out-of-date, and have been very pleased with our choice. The people have always been extremely helpful and friendly, and they respond quickly to support requests. The layout and features of the Knowledgebase are easy to understand and work with, and our customers are able to find information easily via search. Document360 regularly adds upgrades to its product while keeping prices very reasonable. Cons They have an open tracker for feature requests, and they are not very quick about responding to those. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 It was easier to use, had more of the features that we wanted, and offered a more attractive price. Review Source Jarren K. Software System Support Specialist Insurance Used the software for: 6-12 months ### "Great Knowledge Base Product!" April 14, 2022 4.0 For a long time, our end-user documentation was located on SharePoint and over the years became very outdated and unorganized. has changed the way we design, organize, and maintain all of our end-user documentation for our technology applications at a reasonable price. If you are looking for a true Knowledge Base solution to solve a similar issue, I recommend Document360. Pros provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps. Cons Like any SaaS, there are occasionally bugs you are likely to run into with . With that being said, Document360 has a support system in place to help navigate you through those issues. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) As mentioned above, SharePoint did not prove to be a good solution for us any more to maintain our documentation and we needed to move to a true Knowledge Base. 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