# Page 6 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of Document360 ## Showing most helpful reviews Showing 126-150 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roman P. Systems Manager Information Technology and Services Used the software for: 1-2 years ### "Very good KB portal" March 2, 2023 5.0 Pros As a content creator for my company's knowledgebase portal, I have to say that D360 has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily. Cons I've been using the D360 portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content Review Source DD Dawa D. Technical Writer Information Technology and Services Used the software for: 1-2 years ### "Content Management with Doc360 makes life easy" July 24, 2023 5.0 Overall User experience is very good. Pros Good things:a. for a beginner also its very easy to useb. document management using their drive is efficientc. Smart bar feature is very usefuld. many additional options when compared with MS Office Cons Dislikes:a. Format painter option is not available, I miss thatb. document review workflow needs to be improvedc. Text editor needs more options similar to MS Word Review Source ET Elsa T. Technical Writer Computer Software Used the software for: 1-2 years ### "Easy to use, yet powerful, and the readers love it!" May 18, 2022 4.0 I enjoy creating documentation with . Even more so, I enjoy to see how the readers enjoy using it - we have had so my compliments from readers, since we started using Document360! Pros is very easy to use - the editing options are easy, yet very powerful (think clever tables, video embedding, etc.). I love the fact that you can import word documents and that it can automatically split it up into smaller articles. It is also fantastic that we can have multiple KB versions (to align with all our software versions). The organization of the articles is also really important for us and it is much better than most other products that we evaluated: With document360 you can create structures and go very deep in terms of layers. The readers are, in turn, especially happy with the search functionality, as well as the automatically generated table of content, which tracks where in the article you are. Cons Although SSO is possible, it cannot be implemented for multiple domains. This is something we still miss. Review Source VR Verified Reviewer office assistant Information Technology and Services Used the software for: 1-2 years ### "The art of professional writing" April 8, 2023 5.0 It is an excellent program, it makes the task of editing professional articles easy, I highly recommend it to everyone who wants to write professional articles, the options for embedding tables and images are excellent, customer support is excellent Pros The features of the program are many, what impressed me the most is:- It can be accessed from all operating systems- Rich database and advanced search features- backups Cons A more than distinguished program that contains a large number of services for a reasonable price.- Sometimes the API feature is impractical to include links to other programs. Alternatives considered [Bettermode](https://www.capterra.com/p/178753/Bettermode/) Reason for choosing Document360 good price Review Source Wayne B. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "Better Knowledge base for all " August 10, 2022 5.0 Pros made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud. Cons The only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Need something more robust and easier user interface for a knowledge base. Review Source LD Lauren D. Instructional Designer Telecommunications Used the software for: 6-12 months ### "Doc360 is great for process documentation" January 13, 2023 4.0 Overall, we've been able to capture our process documentation and utilize it for both internal and customer-facing knowledge bases. Pros Uploading process documentation is straightforward. Can even be copy/pasted from Word in a pinch. Also, we are currently exploring some exciting code block features that may enable us to make our content multimodal, and more like an LMS. Cons Occasional formatting issues do arise, such as when headings result in underlines in the TOC. But customer service is extremely prompt. Review Source FH Fabian H. Business Analyst Construction Used the software for: 6-12 months ### "Very good KB portal" June 20, 2023 5.0 Document 360 is the perfect tool for writing software guides / documentation. It is very user friendly and as an owner it is very easy to set up your own knowledgebase. Document 360 provides centralised storage and simplifies knowledge management and information accessibility. Document 360 is ideal for companies looking for a tool to create a centralised knowledgebase and promote collaboration within their organisation. Pros Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)--> A great improvement in the accessibility of information for users.In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues. Cons From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive. Review Source EP Elaina P. Employee Experience Coordinator Accounting Used the software for: 6-12 months ### "One of the best Knowledge Base softwares out there." February 23, 2024 5.0 Pros I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake. Cons I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing. Review Source ZC Zea C. SEO senior writer E-Learning Used the software for: 6-12 months ### "A good workspace for content creation" November 28, 2022 4.0 We are using D360 as a Knowledge base, and it has allowed us to create and store ∼5500 contents and to communicate to coordinate the whole writing and editing process. Pros What I like the most about D360 is that it allows keeping track of every part of the writing and editing process (new article, needs review, draft, published) and it has the option to create fork and control versions of the same content. It also has a "discussion" option. These two features allow writers to communicate and understand what is it exactly that is being changed in their writing and why. Cons There are some bugs that still need to be fixed. For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait. We were also having some compatibility issues because some of our contributors were not able to access to the platform (it was solved by telling them to use chrome or firefox). Reason for choosing Document360 I was not aware of this discussion. Review Source BK Beth K. Principal Technical Writer Computer Software Used the software for: 6-12 months ### "Stress-free content development!" November 25, 2022 5.0 I am extremely happy with . We are transitioning from Zendesk and all criticisms of this decision have been easily averted with the quality of Document360. Pros is designed for content development. It is intuitive to use and customize. Cons There are a few (though not critical) problems with the code view tool. For example, using bullets within an ordered list is quirky. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[HelpSite](https://www.capterra.com/p/146028/HelpSite-io/) Reason for choosing Document360 My initial contact with representatives and now my contact with customer support has been outstanding. Along with product features, the direct contact with Document360 has been a major factor in my decision. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) is more suitable for technical content developers. Review Source Randi S. Technical writer Computer Software Used the software for: 6-12 months ### "Document360 great for knowledge bases" May 22, 2023 5.0 Overall, it has been positive. It was easy to get started and the support team is great. Pros makes it easy to author, update, and house a knowledge base. It is easily customizable and the support is top notch. Cons There is no way to make in-line comments or suggested changes, which really limits is functionality for getting feedback. Review Source Manikandan R. Managing Partner Information Technology and Services Used the software for: 1-2 years ### "An All - Encompassing Approach to Foster Success with Teams" May 21, 2024 5.0 Pros Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features. Cons It Simplifies our lives tremendously and stands out as the absolute best I have encountered. Review Source BG Brianna G. Technical Writer Computer Software Used the software for: 1-2 years ### "A Super Convenient Documentation Tool " February 9, 2023 4.0 Overall my experience has been great! This is especially due to the phenomenal customer care and the specialists at . Also, I appreciate the actions taken to improve Document360 given the feedback provided by customers. Last but not least Document360 has been the ideal option for the knowledge base at the company I am with because it is reliable and efficient. Pros offers an interface that is easy to use and customize. We have found that the tools and features offered enable us to break down information about our software in a manner that is digestible by our audience and gives us the flexibility to embed various types of media so that we can better control how to best deliver material to our clients. Furthermore, as an administrative user, the ability to assign roles and create workflows increase efficiency so that we can be even more productive as a team. Cons The only concerns I have encountered are minor bugs and the lag that occurs from time to time when editing or saving an article. Review Source VR Verified Reviewer Sr UC Engineer Telecommunications Used the software for: 6-12 months ### "Doc360 has been a great asset for our company. " January 13, 2023 5.0 One of the standout features of Doc360 is the ability to easily add interactive elements such as polls, quizzes, and forms to our articles. This has allowed us to gather valuable feedback from our readers and gain a deeper understanding of their needs and preferences.The analytics and engagement metrics provided by Doc360 have also been extremely useful in tracking the performance of our articles and identifying areas for improvement. This has helped us to optimize our content and better meet the needs of our target audience. Pros Doc360 has been a great asset for our company. The content management system has made it easy for us to create and publish interactive articles that have helped to engage our audience and increase their satisfaction with our products and services. Cons Not too much to dislike about the software. Review Source Nancy S. Knowledge Manager Computer & Network Security Used the software for: 6-12 months ### "Excellent product, even better customer service" July 7, 2023 5.0 Pros made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site. Cons The lack of inline commenting - though that is included in an upcoming release. Review Source VR Verified Reviewer Sr. Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Efficient Collaboration with Document360" April 10, 2024 5.0 Pros We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly. Cons We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial Review Source kV kumar V. Sr. Technical Writer Computer & Network Security Used the software for: 1-2 years ### "Really a 360-degree platform for Product Documentation" September 13, 2022 5.0 Doc360 is now our centralized documentation library serving our product users. Earlier, we were providing pdf docs to our users, which was very difficult to manage. With Doc360, we have published our documentation on the portals. Pros Doc 360 is a game changer in the product documentation space. A very simple yet powerful tool to serve best. Below are the points I like most: - Setting up a custom domain for your documentation portal. - Smart Glossary - Editor is the best in class, giving you a lot of flexibility - Ability to create and use reusable content has made life easier - Ability to make your document publically available with SEO enables as well as locking them from private use with a single click. - Smart bars made it easy for us to add any announcements. Cons I really don't have any dislike, but here are certain things that can be improved: - User experience while using the tables. - Sharing private documents with unique secured links Review Source CS Christopher S. Business Operations Analyst Marketing and Advertising Used the software for: 1-2 years ### "Intuitive and Easy to Use Platform" August 24, 2023 5.0 Pros Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand.Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like.The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence. Cons \-The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each time-Searching within the custom code isn't possible-Hard to find where a broken link is on a page-Analytics only goes back 30 days without paying for a larger timeframe Review Source SR Susan R. Technical Trainer Computer Software Used the software for: 6-12 months ### "Document360 Meets our Documentation Needs" June 2, 2023 5.0 Pros is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs. Cons We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that. Reason for choosing Document360 met more of our needs than other products and/or was more cost effective. Better bang for the buck. Review Source CW Charbrey W. Manager of Call Center Training Consumer Services Used the software for: 2+ years ### "Amazing Product" February 15, 2023 5.0 Pros Easy to use not just for the users but also on the admin side. I also love all the additional features they have such as Feedback Manager: to gather information on the accuracy of the content or if the users think in content is beneficial the other feature that I love is the Search and Replace. Cons The searching capability can be a pain. Review Source UN Uthara N. Technical Documentation Lead Media Production Used the software for: 2+ years ### "Alternative for DITA for small to mid tier organizations" June 16, 2022 5.0 As I'm moving to a new org, I'm seeing what I can do to take along with me. Pros has been a breath of fresh air for me after seeing organizations taking it too far with DITA. I will applaud the tool for its simple UI-just MS Word-like and very easy to use! Its powerful Search funtionality is itself enough to make you an instant fan of the platform. Not sure about their backend SEO, but I make use of the slug, short description, and H2 & H3 headings and keywords to optimize my content. Cons Experience with Tables can be improved, but I'm told by their Customer Servicing team that some enhancements are on the way. Review Source PV Pablo V. Software Support Specialist Computer Software Used the software for: 2+ years ### "Great and intuitive product" May 21, 2024 5.0 Very satisfied to be working with , their team is very helpful and informative. Pros Keeps our entire knowledge base in one source where we can redirect our users to reference guides. Cons Nothing major to note so far, there was one bug we encountered but it was resolved quickly. Review Source JE James E. Chief Operations Officer Entertainment Used the software for: 1-2 years ### "Great Resource" July 6, 2021 4.0 Excellent resource and happy to have it. Pros The ability to set clearance levels between users is paramount to the success of this software in our organization. Cons Formatting, bullets, spacing, we struggle through this with each article we create. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) More organization and ease of use. Review Source VR Verified Reviewer Product Specialist Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Modern Knowledge Managment" January 9, 2024 4.0 Pros Easy to use was the most commonly commented feature from the editors of the system Cons Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers Alternatives considered [USU Knowledge Management](https://www.capterra.com/p/144600/USU-Knowledge-Management/)[Intellum Platform](https://www.capterra.com/p/16720/Exceed/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing Document360 It won in the decision matrix that we made comparing the requirements to the features of each product. Review Source AA Angelo A. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "Easy-to-use knowledge base with robust features and great customer support" August 8, 2022 5.0 Pros As a standalone knowledge base, it has almost all of the features that I'm looking for: a good HTML and Markdown editor, a table of content, great searchability, and an easy-to-use CSS and JavaScript customization, among others. I have previous experience with other platforms such as Confluence and Salesforce, and by far this is the easiest to learn and use. Their customer support team is also stellar. They are professional and quick to respond to our queries. Cons It doesn't have a way to schedule an article for publishing or archiving. I wish it has support for bulk exporting of documents (from Word). Feature requests might take a while. Limited integration with other platforms. Alternatives considered [Paligo](https://www.capterra.com/p/249417/Paligo/)[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.