# Page 8 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of Document360 ## Showing most helpful reviews Showing 176-200 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Rami H. Head of Content Computer Software Used the software for: Less than 6 months ### "Document360 was a perfect fit for my needs. " May 20, 2021 5.0 Excellent experience overall. I was able to hit the ground running and port our documentation to the platform very quickly. Pros Zero-effort setup with no need for any technical background. Highly functional, easy and convenient editing capabilities. Flexible, customizable portal. Very responsive and helpful customer support. Cons Initially, PDF export was not functioning well. After I opened a support ticket, the problem was resolved and now PDF export works great. Other than that, I couldn't find anything wrong with this product. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[ReadMe](https://www.capterra.com/p/218577/ReadMe/)[Archbee](https://www.capterra.com/p/177424/Archbee/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Hugo](https://www.capterra.com/p/195893/Hugo/) Reason for choosing Document360 was the best fit for my needs. Quick and easy setup with no need for any technical background. Plenty of functionality for my needs. Reasonable pricing. Great customer service. Review Source MV Maila V. Development Project Manager Renewables & Environment Used the software for: 6-12 months ### "Happy with Document360" May 25, 2023 4.0 We have some challenges implementing the system in the company, but I think that overall it benefits the business with possibility to create internal knowledge base. Pros is usable on the admin level even when you don't have specific IT and programming knowledge. It is easy to create a structured system for the knowledge base. Cons There are some weird things happening when creating content in HTML mode, but they are happening rather rarely. Review Source BA Ben A. Senior Technical Writer Computer Software Used the software for: 6-12 months ### "Excellent Knowledge Management Tool" January 19, 2022 5.0 Converted our PDF library into a fully searchable, online knowledge center that can be integrated with our software application. Pros \- Easy to set up and implement - Excellent authoring tool - Customizable user interface - Great customer support Cons Time zone difference does affect support responses, from time to time. Switched from [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) Allows us to integrate our library of information into a single searchable knowledge base without forcing the user to search and download various PDFs Review Source David D. Insrastructure Security Consultant Telecommunications Used the software for: 2+ years ### "Awesome documentation tool" June 10, 2024 5.0 Pros Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with . Cons There is nothing that I dislike on this product. Review Source AF Adam F. Senior Director of Operations Enablement Insurance Used the software for: 2+ years ### "Great product" November 7, 2022 4.0 Great product and even better customer service. I do highly recommend . Pros \- Ease of use- Flexibility and customer orientation- Overall customer support Cons There was nothing that we did not like, although we did miss some additional video embadeding features. Review Source RK Rouba K. Platform Content Specialist Information Services Used the software for: Less than 6 months ### "Promising" June 20, 2023 4.0 Pros From a Knowledge Base / Knowledge Management perspective, has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours. Cons We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery. Review Source DM Desire M. Healthcare Data Analyst II Hospital & Health Care Used the software for: 1-2 years ### "Document360 Customer Review" May 8, 2024 5.0 Pros What I like most about . 1- Embedding Tableau dashboards. 2- Document360 is an excellent source for text editing regarding writing the content of my team’s internal website. 3- Adding/managing the end users who have access to that internal website. Cons So far, nothing to complain about: everything is great. Review Source BF Bryn F. Scientific and Technical Writer Computer Software Used the software for: 6-12 months ### "Powerful knowledge base platform" December 16, 2022 4.0 We use the system to provide self-service information, and to reduce the load on the support team. It works. Pros The platform is intuitive and easy to use. It's a flexible system and has met almost all of our needs as a knowledge base system. Cons It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases. Otherwise it has met all needs. Review Source BR Bernae R. Technical writer Information Technology and Services Used the software for: Less than 6 months ### "Best option for a Knowledge Base" July 19, 2022 5.0 Pros Easy to create, edit and link pages of documentation. Absolutely floored by additional features and their ease of use. Cons More training videos would be helpful when onboarding Review Source Neethu R. HR Information Technology and Services Used the software for: 1-2 years ### "Powerful tool for Documentation Management " January 15, 2024 5.0 Pros is a powerful tool for effective and efficient documentation and knowledge management. This platform helps to create and manage separate documentations for different product packages, effectively appealing to diverse buyer segments. Cons Everything works fine and no complaints. Review Source AL Anthony L. Advisor Hospital & Health Care Used the software for: 6-12 months ### "Advisor to an NHS organisation" May 30, 2024 5.0 Very good. I have been very impressed with the system and the organisation and it's support systems. Pros How easy it is to manage complex information so that users/clinicians can find what they need quickly and easily. Plus it is good value for money, given the great support available. Cons No issues to date. It takes some learning, but so does every sophisticated system. Review Source VR Verified Reviewer Equity Partner Marketing and Advertising Used the software for: Less than 6 months ### "Great not only for SaaS Documentation!" February 8, 2022 5.0 All our documentation behind a login with versions and structure. Pros Ease of setup, well organized and a plethora of useful features, such as versioning, reader groups, self signup and mixed accesses. Cons Because it is a complete application, the setup sometimes can be a little scary. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 More specialized and fit better with our needs. Review Source MLT Marie Lyne T. Conseillères en transformation numérique Computer Software Used the software for: 6-12 months ### "Pratical functionality" September 26, 2022 4.0 My experience with has been excellent so far. My contact is very helpful and answers all my questions. If something goes wrong or I have feedback, I feel heard. My users love the platform and see the benefits. Pros I like the way it is possible to organize our documentation. It is easy to move and link articles together. The platform is beautiful, practical and clear. I really like the status indicator feature. It helps me to organize information and give indicators to our users. The translation feature is very useful too. The platform is easy to use and the adaptation time is fast. Cons The tables have some difficulties. However, I know that is working to improve this feature. Review Source MP Mike P. Customer Success Computer Software Used the software for: 2+ years ### "Good software for building your knowledge base" March 5, 2024 5.0 Really solid. I came in not knowing anything about the program but was easily able to navigate and start managing our knowledge base from the jump. Pros Love the support, they are responsive and proactive. I wish they had a live chat support but they are responsive via email. Cons Bug fixes take a few weeks to be released but I haven't encountered that many bugs Reason for choosing Document360 seemed like the best path for us to take Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) To better manage our knowledge base and organization Review Source DK Daria K. Senior Software Tester Logistics and Supply Chain Used the software for: 2+ years ### "Easy to use with excellent customer service." May 30, 2022 5.0 We needed a platform where we could keep user guides and release notes with easy access for our customers. Now, all necessary information is in one place. Pros is easy to use. Articles are easy to edit and publish. When any issues occur, you can raise a ticket, and one of the members will come back to you in a reasonable time. Release notes are easy to follow. Cons In the past, we had some issues, such as overwriting articles by different users, and the copy-paste function from other editors was breaking the layout, but the team solved all issues. Review Source EB Edwin B. CXO Online Media Used the software for: Less than 6 months ### "Great product for both internal and external creation of knowlege base" July 18, 2023 5.0 It's has been great so far. 100% uptime, easy to work with and super quick responses from the support team Pros is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency to help our clients. Super helpful to keep everyone on the same level. Support us also outstanding! Cons While offers great features, we found the pricing plans to be on the higher side Review Source LE Lucas E. Customer Engineer Program Development Used the software for: 6-12 months ### "Document360 solved all my problems with documentation" December 12, 2022 5.0 Within a few days I was able to upload and manage all documentation bout our apps. Pros \* - The easy way that we can import/export our knowledge base\*- Easy-to-use design tools\*- Fast mangement of articles\*- Supports Multi-Language Cons \*- Analytics and Integrations only in the highest tier plans. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Review Source Christeen P. SEO Specialist Computer Software Used the software for: Less than 6 months ### "Great overall, could add a couple of more features" February 21, 2020 5.0 Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages. Pros It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private. Cons The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it. Review Source CK Cody K. Partner Development Trainer Construction Used the software for: 1-2 years ### "Great Knowledge base! " June 7, 2022 5.0 AMAZING! I love that everyone in our company can use it as a one stop shop. Pros Easy to use for both internal employees and external. Cons I dont have any cons at this time. Any time I have had an issue or a question document 360 team gets back to me ASAP. Reason for choosing Document360 It was the best option at the time. Review Source JB Jason B. Communications Manager Computer Games Used the software for: 1-2 years ### "Awesome product. Highly recommend!" July 6, 2021 5.0 Overall, my experience with has been excellent. It has done a great job of providing our team with exactly what we were looking for. Pros The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone. Cons Sometimes when creating a document with a lot of images, the loading of the images can become slow. This is a minor delay though. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) While Google Drive was useful, we found that our documents were becoming disorganized and hard to find or search for. We were looking for something that would solve these issues for us. Review Source FF Fehmeen F. Assistant Product Manager Pharmaceuticals Used the software for: 1-2 years ### "5 starts for Document 360" April 21, 2020 5.0 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once. The markdown editor feature proved to be of a great help to me in documentation and also the software Document 360 helped me solve basic issues such as lagging in back up ecetra. Pros I have been a user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine. Cons There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It's perfect. Review Source AW Alex W. COO Information Technology and Services Used the software for: 2+ years ### "Document 360 Review" June 8, 2022 5.0 Easy to use, quick to get up and running with instant results. They follow up regularly with calls that ensure that all updates and enhancements to the platform are understood. Pros Maintaining a knowledge base on this software is both intuitive and easy. The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data. Cons One con is that I think the MIS on page visits could be more advanced by I don't really expect that for the current cost. Review Source lA laetitia A. FORMATION Computer Software Used the software for: 2+ years ### "use to create internal and customer documentation" April 19, 2023 4.0 it s good Pros the ease of setting up the documentation and modifying it as you go along, it's very simple Cons it lacks features like free automatic translation into at least one other languagesupport that sometimes takes a long time to process your ticketsthe price to get a project version Reason for choosing Document360 don't remember the name Review Source FB François B. operational manager Executive Office Used the software for: 6-12 months ### "Very easy to use" February 22, 2023 5.0 Our employees can find the information necessary for their missions independently and clearly. We can provide all kinds of information, documents, links in a clear, readable and pleasant environment. Pros The use is very simple, the installation is done very quickly. Our entire team can use and update this tool without the need for specific computer knowledge. we can update the information quickly, and adapt day after day to our own evolution Cons We would like to have more modification options on the appearance, and even minimal follow-up on the most consulted pages and the number of visits. Solution that are not included in our choice Reason for choosing Document360 For the ease of setting up the tool, and for the ease of updating, while keeping a very professional appearance Review Source AM Anders M. Business Systems Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple to setup, easy to manage" December 6, 2022 5.0 Pros Very simple setup, from an IT side, with very little maintenance needed for our end users. Cons Nothing immediately comes to mind. We were able to solve all our problems and the system continues to receive updates from the team. 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