# Page 9 | Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 9 - Reviews of Document360 ## Showing most helpful reviews Showing 201-225 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo M. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Amazing" July 7, 2022 5.0 By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end. Pros By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end. Cons So far it has been great! Had sync up meetings. Review Source Dan P. CCO Information Technology and Services Used the software for: 6-12 months ### "Robust software" August 22, 2023 5.0 Pros This is an excellent knowledge base product. Simple markdown editing, nice content management functionality, intuitive editing and publishing. We looked at many different systems, but this one is really fit for purpose and highly scalable. Cons The SEO tag generator is not very useful. It's also not the cheapest product out there, but the value delivered is pretty high. Review Source Guy C. CTO Financial Services Used the software for: 6-12 months ### "Great product by an enthusiastic team" March 4, 2020 4.0 We are using for the customer documentation for our software product. It has been really easy to set up and maintain and the Document360 team is really pleasant to work with. Pros The product is intuitive to set up and manage. Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality. Cons Since it's a relatively new product, it doesn't have the full maturity of a product that has existed for years. But it's quickly growing towards full maturity. Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 Ease of use, look & feel Review Source EK Eda K. Product Specialist Computer Software Used the software for: Less than 6 months ### "Very easy-to-use & Good support" May 8, 2023 5.0 Pros is a very easy-to-use platform with many features. One differentitator is that their support is very good. I constantly receive fast and detailed response for my questions. Cons Only negative part is the price, a bit more expensive than the competitors. Review Source VR Verified Reviewer Customer Experience Manager Internet Used the software for: Less than 6 months ### "Gets it done" July 1, 2022 4.0 It's an easy-to-use solution, both for the end-users and for our company. With the statistics, we are able to quickly find articles that are not performing as expected, broken links, or articles that our users are looking for. The article editor is pretty simple to use, although not perfect, which means we don't take a long time editing and can publish information very quickly. Pros Easy to use. Apart from being a good solution for writing your documentation, the statistics are very helpful: Geography (visitors), Performance (views, reads), Search (popular and no results), and Link Status (redirect, broken) are what we use the most. The Support is great, they respond quickly and are very helpful! Cons Needs more personalization features out of the box. Theoretically, you can select from any font for your articles, but only a few are selectable from the UI and the rest need some engineering from their side. Review Source AB Alon B. Director of Product Information Technology and Services Used the software for: 2+ years ### "User friendly and lots of capabilities" May 23, 2022 5.0 Pros It's really easy to get started and both the creation, editing and management of our content have become accessible to multiple people in our organization Cons There are some bugs that are solved after a quick refresh. However, 's team is always on top of these bugs and tries to solve them as soon as possible. Review Source AC Andrew C. UX Writer Financial Services Used the software for: 6-12 months ### "Great for in-depth help centers" February 4, 2022 5.0 offers a great standalone help center that integrates with most other tools. They're continually improving their offering. Pros I love the look and feel and the menu bar on the left. It's easy to read through the content and easy to navigate quickly to what you're looking for. Cons I would like to see more customisation and different layout options, for example, a better way to display popular articles and more control over the visuals. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Reason for choosing Document360 Better overall look and feel Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Not as user-friendly for a help center Review Source KN Krishnan N. IT Support Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Document 360 " January 19, 2023 5.0 Pros It includes features such as article creation and editing, knowledge base organization, search and discovery, access control, analytics and reporting, integrations, mobile-friendly design, and multi-language support. The software's user-friendly interface enables teams to find and share information quickly, increasing productivity and collaboration. Cons Suggest for improvement include the user interface, search functionality, integration options, collaboration features, reporting and analytics capabilities, mobile app, and security features. Some of these areas may already be in development or have been addressed in recent updates. Review Source JN Jacob N. Project Manager Real Estate Used the software for: 6-12 months ### "Great Customizable Product" November 14, 2022 4.0 We are using Doc360 for creating an internal knowledge base. Our company members with experience are taking time to put as many of our known processes and standards into the knowledge base as we can, so that as we grow we don't miss a step on future projects. Pros I like being able to build the software in exactly the way my company wants/needs it, whether simple or complex. While we use it in simple ways, I can easily see the ways it is helpful in complex ways as well. Cons Nothing wrong with the software, it just feels a little old school in some ways. The amount of settings is overwhelming sometimes, and difficult to sift through and understand in detail. Review Source SR Shayantan R. CEO Education Management Used the software for: 1-2 years ### "Easy to Use and Implement Knowledge Base" June 10, 2022 5.0 made knowledge sharing with team members and clients far more efficient. It is very easy and quick to update the knowledge base and add material to it. Also, they constantly develop new features and the account managers are proactive about checking in and making sure you have a smooth user experience. Pros Ease of Use and implementation - my team was able to get the hang of it almost intuitively. Cons I think the homepage builder could have more features for customisation, design and personalisation Review Source SB Sadia B. Senior Technical Writer Financial Services Used the software for: 6-12 months ### "Good balance between robustness and ease-of-use." April 5, 2022 4.0 Overall the publishing process is decent and the tool is user friendly. Pros Easy to use, yet the suite of publishing and admin tools is comprehensive. Cons The document review process with stakeholders could be aided by having a way to share a link to an unpublished document. Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal. Technical Support for specific issues can be hit and miss at times. Review Source VR Verified Reviewer Administrator Computer & Network Security Used the software for: 6-12 months ### "User friendly platform " June 29, 2022 4.0 User friendly portal Pros The features of is so sufficient for building a complete knowledge base Cons Nothing to mention . Currently we are satisfied with the product Review Source JB Jason B. Communications Manager Entertainment Used the software for: Less than 6 months ### "Document360 Is Awesome!" March 10, 2020 5.0 Pros The articles display really nicely. The software is overall pretty easy to use. I like having the option to include a table of contents and links to related articles when I created an article. I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well. Cons I believe there are a few things that could be done to make the software a little more user-friendly. That being said, the team appears to be open to making changes that will improve that point, and one of my suggestions is already being given attention, so I'm very happy with the product and the team so far! Review Source HP Hari P. Legal Executive Education Management Used the software for: Less than 6 months ### "Knowledge management system" January 27, 2023 5.0 Pros Features like tags, SEO, snippet and variable etc. all the features are very helpful. Article and content editing is very easy and cool. This feature in which we can add video, audio and any other file is really very helpful and enhances the whole eperience. Cons Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing. Review Source PF Pedro F. Customer Success Associate Information Technology and Services Used the software for: 6-12 months ### "Useful for user guides and changelogs" December 21, 2022 5.0 is helping us enormously with our lack of user guide pages and changelogs; it is super easy to maintain and update the articles. Today we have a wholly dedicated page for the changelog, which has given more confidence to our product. Pros makes building a guide website very flexible, and in a very facilitating experience, you can assemble different sessions and topics for articles and manuals. Fantastic customer service where the team is constantly pursuing suggestions and satisfaction. Cons I wouldn't consider it a big issue, but despite numerous features, there is a need to upgrade the subscription plan. Review Source SR Shelene R. Brand Integrity Leader Real Estate Used the software for: Less than 6 months ### "Great tool for organizing our operational information " August 29, 2023 5.0 We use it to organize our operational SOPs. Pros Platform is user-friendly and the clean look makes it easy for users to navigate. Support team has been great as we set up the KB and work through the features available. Cons Great upgrades and new features in the pipeline based on user feedback that we are excited to use. Review Source VR Verified Reviewer consultant Information Technology and Services Used the software for: 1-2 years ### "documentation platform" September 12, 2022 4.0 Pros Markdown editor is good and easy to use, well suited for technical documentation Cons Some technical issues, slowness, UI issues Review Source VR Verified Reviewer Operations Manager Hospitality Used the software for: Less than 6 months ### "Extremely User Friendly" March 30, 2021 5.0 Pros The main reason I switched to Document 360 was because the KBS used previously was complicated and also outdated in comparison to what is available in the market these days. After shopping around a bit, I decided to go with Document 360 because its team went the extra mile, with regular and prompt check ins and patiently answered all my concerns due to the previous KBS experience. The transition was trouble free thanks to the team.. I have used the product for 6 months and counting. Cons It costs a bit more in comparison to the other products in the market. Review Source DT Dorota T. QA Software Tester Information Technology and Services Used the software for: 6-12 months ### "User friendly business platform." May 31, 2022 5.0 It's very positive, especially for the person who joined the company recently. Pros It's user friendly, with useful features. Cons Sometimes, articles are locked for a longer time than they should. Reason for choosing Document360 no Review Source Kishalay D. Principal Product manager Information Technology and Services Used the software for: I used a free trial ### "Good for Knowledge management" November 14, 2022 4.0 Overall we are loving it still now Pros 1\. Easy to manage knowledge base within the company2. Highly flexible and customizable3. Easy to find relevant information4. Good KB for our product Cons Sharing private docs is a problem. Need secure link for it. Review Source AS Alexa S. Directory, Training and Development Financial Services Used the software for: Less than 6 months ### "Easy to set up and author content." February 14, 2022 5.0 This has been an excellent product to author content from a non-IT person perspective. I have had my IT guys jump in and help for a few things and they have also found it very easy to utilize and customize. Pros The biggest time saver for me, is the ability for Document 360 to create articles and multi-step processes by simply uploading from a Word doc. Cons Some of the set-up was not intuative, but easily resolved by playing around and experimenting. Review Source bB barry B. CMO Financial Services Used the software for: 6-12 months ### "Good Product" July 13, 2022 5.0 Its been great Support is on 1 min away Pros Its Flexibility in designing online document portals The control around the portals And rapid support, with an online response in under 1min on average with someone who knows 99%. Cons The published navigation is split across left and right Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Better, and easier control Review Source DB Diego B. Architect Computer Software Used the software for: 2+ years ### " Great product!" December 15, 2022 5.0 With I was able to create a complete and easily updateable knowledge base for my products. Recommended! Pros Fast learning curveIntuitive interfaceI've never had any problems or bugsProduct assistanceThere is everything you need to create a knowledge base Cons Onboarding functionality and interactive guide. Review Source FČ František Č. Technical Support Information Technology and Services Used the software for: 1-2 years ### "Doc360 effective " August 8, 2022 4.0 Pros With Doc360 I dont have to care much about styling, spacing and formating. Every change I do is tracable and easy to check in the right panel. Cons I am little bit dissapointed about the way I have to "re-write" tables from microsoft office or excell. You cant just copy-paste a table. Review Source SC Sharyl C. Release Manager Computer Software Used the software for: Less than 6 months ### "User friendly build and search capabilities with Document360" March 2, 2023 5.0 The customer support has been impeccable! Many of us are self starters who don't like to reach out to support. They are proactive and are making sure we get the attention we need. Pros Better able to organize content that most KB platformsLooks and feels great to useContent building is user friendlyUser experience is robust and intuitive Cons Setting up default formatting can be a bit challengingPreview while creating content is quick but not side by side Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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