# Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Document360 the right Knowledge Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Document360 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Comprehensive knowledge base platform 100% positive reviews out of 76 Most reviewers describe knowledge base as intuitive, customizable, and easy to organize for efficient information access. Vignesh S Sr Manager, 1,001 - 5,000 employees. "Overall, Document360 has been a reliable platform for creating and maintaining a modern, professional knowledge base." Occasional bugs and usability problems 49% negative reviews out of 47 Some reviewers indicate bugs, inconsistent features, and minor technical issues occasionally disrupt workflows and require extra troubleshooting. Elliot N Technical Author, 11 - 50 employees. "The Broken link analyser never updated meaning fixed links were still recorded as broken." Efficient documentation management 98% positive reviews out of 46 Most reviewers find documentation tools user-friendly, supporting structured content creation and simplifying collaborative publishing. Eva M Manager, Content Design, 501 - 1,000 employees. "The product is great and meets all the need our team has for documentation authoring and management." Slow platform performance 85% negative reviews out of 27 Most reviewers report performance and speed issues, including slow loading, delays, and time-consuming publishing processes. Michael F Standards and Compliance Lead, 201 - 500 employees. "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files." Robust feedback and analytics tools 100% positive reviews out of 22 Most reviewers indicate feedback features enable valuable user insights, content improvement, and ongoing product enhancements. Christopher S Business Operations Analyst, 201 - 500 employees. "The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence." ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katrina Q. Jr. Technical Writer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Best Knowledge Base Platform for Technical Writers" July 18, 2025 5.0 One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use as their go-to platform for content. Pros The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of . Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Cons Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review Source BB Björn B. Lead Technical Writer Information Technology and Services Used the software for: 2+ years ### "Simple, Effective, and Reader-Friendly" June 25, 2025 5.0 Overall, my experience with has been great. It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers. It has definitely saved us time and hassle. Pros I really liked how easy it was to set up and start using . The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. Cons If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched from Zendesk because we needed a more focused and flexible documentation platform. offers a cleaner writing experience, better content organization, and more control over how articles are presented. It feels purpose-built for documentation, which made a big difference for our team. Review Source SB Sofi B. Technical writer Information Technology and Services Used the software for: Less than 6 months ### "Collaboration for improvements would be a great +" August 26, 2025 3.0 I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. Pros It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. Cons it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. Review Source RJ Rajiv J. Director, Technical Documentation Government Relations Used the software for: Less than 6 months ### "Excellent Technical Documentation Platform" January 15, 2026 5.0 Excellent experience setting up and using the platform so far. Interacting with the team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests. Pros Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface. Cons Nothing as of now. has met all of our needs so we do not see any cons currently. It's all good. Alternatives considered [Paligo](https://www.capterra.com/p/249417/Paligo/)[ReadMe](https://www.capterra.com/p/218577/ReadMe/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 Ease of use, versioning, feature-rich, clean user interface, and AI features Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Ease of use, versioning, feature-rich, clean user interface, and AI features Review Source EM Eva M. Manager, Content Design Information Technology and Services Used the software for: Less than 6 months ### "Great on all sides" August 26, 2025 5.0 The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. Pros The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. Cons The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Document360 Portal, feedback, technical capabilities, API documentation, and ease of migration Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed better capabilities, easier user management, and a tool that was focused on documentation management first (not support first) Review Source KD Karen D. Technical Documentation Developer Information Technology and Services Used the software for: Less than 6 months ### "Happy to be a Document360 client!" August 26, 2025 5.0 Very smooth, easy to utilize, clean look! The onboarding process was very streamlined and. helped me to get familiar quickly. Pros The ease of everything! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. Cons So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[Scribe](https://www.capterra.com/p/252555/Scribe/)[ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Reason for choosing Document360 We chose because of the supererior capabilities that we required, and the professional look. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was very limited in it's capabilities compared to what our company needed. (I may have the wrong version selected, as it was already there when I started my position with the company.) Review Source AU Allan U. Associate Product Manager Marketing and Advertising Used the software for: 6-12 months ### "Feature-rich and user friendly. But API docs need improvement." October 21, 2025 4.0 Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. Pros Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Cons API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Switched from [Awin](https://www.capterra.com/p/201673/Awin/) Hard and costly to manage the internal tool. Doc360 offered a great alternative. Review Source EK Eran K. Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good Online Documentation Platform " August 28, 2025 5.0 We've helped deploy at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. Pros The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. Cons There is not much not to like. There is a learning curve, but that would apply to any documentation platform. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Document360 Easier, more required features, better support Review Source VR Verified Reviewer Documentation Manager E-Learning Used the software for: Less than 6 months ### "Fast, User-Friendly, and Ideal for Teams" May 27, 2025 4.0 The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. Pros Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. Cons Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. Alternatives considered [Heretto](https://www.capterra.com/p/171108/easyDITA/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Ease of use, value for money, Zendesk integration Review Source KM Kimberly M. Quality Assurance Specialist Computer Software Used the software for: 1-2 years ### "Great publishing tool" September 2, 2025 5.0 It is very well written and user friendly. Makes publishing documents very easy to accomplish. Great product. Pros I love the easibilty of editing and publishing the documents. Easy to rearrange information in the program. Cons I don't really dislike anything about . I've never really had any issues or need to contact support. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) Document 360 is easier and more flexible to use. Review Source JW Jordan W. UX Designer Environmental Services Used the software for: 6-12 months ### "Flexible documentation hosting tool" August 26, 2025 5.0 I have a positive experience with . There are some minor accessibility issues I found in the templates, etc. But overall Document360 is very instrumental in setting up a documentation site for our purpose. Pros It has the flexibility in customization of pages and the branding functions that meet our needs. The page structure on our site can be adjusted swiftly and easily. Cons It still involves with some learning curve. A user will need to learn through some online help to get a handle on it. Maybe it is a necessary step to help a user fully grasp the capabilities that offers for documentation. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) We decided to use a product that is more flexible in customization and more powerful in content delivery. Review Source KN Kevin N. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Promising product" September 25, 2025 4.0 As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. Switched from [Hugo](https://www.capterra.com/p/195893/Hugo/) Better process flow for collaborators. We used to have many parts in order to deploy docs. Review Source JB Jordan B. Senior Technical Writer Computer Software Used the software for: 1-2 years ### "An Excellent Knowledge Base Platform" October 17, 2024 5.0 I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. Pros \- Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features Cons \- Occasional technical issues with minor features/aspects of the platform. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Reason for choosing Document360 The platform seemed easy to use, the team was very responsive in a helpful, non-pushy way, and they seemed committed to continued development. The pricing was also competitive. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed a more feature-rich platform. Zendesk was fine, but lacked a lot of the functionality we needed to manage several large knowledge bases. Review Source CI Clio I. Marketing Hospitality Used the software for: 6-12 months ### "Valuable knowledge base tool" May 23, 2025 5.0 no issues, we needed support a couple of times and they answered our queries in an efficient manner. Pros great functionality and organisational features for knowledge base, support is quick and able to provide training sessions Cons can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) it did not have all the functionality we required Review Source SG Surya G. Product Information Technology and Services Used the software for: 1-2 years ### "Worth the Price for the Value It Delivers" August 1, 2025 5.0 has been a solid solution for our documentation needs. It was easy to onboard the team with a short learning curve. The text editor is flexible, and creating and managing pages is simple and efficient. The UI is clean, and the search works really well for end users. We’ve had very few issues, and support has been responsive when needed. While it’s not the cheapest tool, the value we get especially in time saved and reduced support tickets makes it well worth the cost. Pros It just works really well for what we need. Setting up our knowledge base was smooth, and the editor is super easy to use even for non-technical folks on the team. What I appreciate most is that it’s clearly built for documentation, not some generic tool trying to do everything. We’ve tried cheaper options before, but they ended up costing us more time and effort. With , we’re getting real value for price, that’s what matters. Cons Not much to complain about. It’s a focused tool some might miss the extras you get in all-in-one platforms, but that simplicity is actually what I like most about it. Review Source RP Rohit P. Associate Product Management Information Technology and Services Used the software for: 2+ years ### "Rohit's personal review" August 28, 2025 5.0 It's an excellent tool for creating and maintaining a structured knowledge base. It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information at the right time. Pros Clean and intuitive interface Versioning System helps keep content structured I really like the search functionality Features like comments and review workflows are also very useful The new Editor is really great, I loved using it. Cons The customization options for the knowledge base site could be more flexible. The Learning curve on the Editor is not steep Review Source RM Rachel M. Customer Operations II Information Technology and Services Used the software for: 1-2 years ### "Work Process & Procedures" August 27, 2025 5.0 We use it to add new processes and procedures. The neat part is that its easy to access and the storage is awesome. Pros I love how easy it is to customize and add items and to search topics. It allows you to add titles and subtitles. Cons It's not as override friendly as I'd like. As new process occur, it would be nice for it to give the option to archive old processes and procedures and override and only display updated processes and procedures.It shows all instead, which can be confusing. Review Source RR Rachael R. Content Designer Gambling & Casinos Used the software for: 1-2 years ### "Powerful solution and fantastic support team." December 19, 2024 5.0 I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. Pros I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. Cons The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. Review Source BS Britnie S. Operations manager Financial Services Used the software for: 2+ years ### "Visually appealing but time intensive to create pages with none-basic formatting " August 26, 2025 4.0 It takes so much time to get SOPS created, but I like the way everything looks once it is live. Direct integration into our software is also nice Pros I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well. Cons The page formatting takes forever. Also, can't copy and paste the formatting from other software/ text. Review Source SC Stephanie C. Director Strategic Enablement Human Resources Used the software for: Less than 6 months ### "Moderately Useful" August 26, 2025 2.0 In my experience it feels like an outdated, heavy, clunky software that could be greatly improved with better user experience in mind. Pros It appears to have a robust framework for knowledge base which is the manner in which I have become familiar with it. Cons I find the tool very clumsy and course. Not terribly easy to use with easy drag and drop functionality and templated tool sets for a quick start option. It seems to require a heavy lift to get up to speed on how to use the tool. Review Source DK Dennis K. Implementation Manager Information Technology and Services Used the software for: Less than 6 months ### "Bulk Editing Experience in Doc360" August 26, 2025 4.0 Responsible for performing bulk updates as part of a rebranding effort. Updated 100+ articles fonts, text, and otherwise. Pros Pretty seamless versioning, it works really well when changes are made pushing those into the Knowledge base seems to work well with very few issues. Cons Bulk editing, super repetitive, a lot of clicks to get into the edit window. Have to Open Article -> Open Advanced Editor, highlight all sections I want to change font, change font. No find and replace, have to Cntl+F the page and manually check for it. Review Source VR Verified Reviewer HR Admin Oil & Energy Used the software for: 1-2 years ### "Featuring a prompt and responsive support team - Document360" September 22, 2024 5.0 Pros is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly. Cons the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation. Review Source VR Verified Reviewer Senior HR Executive Computer Software Used the software for: 1-2 years ### "Straightforward and intuitive platform for knowledge management" September 8, 2024 5.0 Pros The experience overall has been outstanding. is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze. Cons One thing I found lacking in is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!. Review Source AK Adrian K. Operations Analyst Utilities Used the software for: 6-12 months ### "Flexible knowledge base with top-notch support" July 31, 2024 5.0 Pros I've been using for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try. Cons Other than the price, I don't have any significant complaints. It's met our needs well. Review Source JM James M. Director of Support and Response Computer & Network Security Used the software for: 6-12 months ### "Document360 is a great product" July 17, 2024 5.0 Easy to use, great support and awesome search capabilities. This is a great product Pros Search capability is unmatched by most search engines used for this type of thing Cons I would say cost out of everything. Although I still believe it is worth it Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Needed something more robust for our company Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.