Who Uses This Software?

Any business with a waitlist or that wants to improve how they manage waiting customers. Ideal for table service and fast casual restaurants, as well as hospitals, clinics, pharmacies, retailers, etc.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.95/month
    See pricing details
  • Pricing Details
    Unlimited messages included. Month-to-month, cancel anytime.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Table's Ready
  • www.tablesready.com
  • Founded 2011
  • United States

About TablesReady

TablesReady is a waitlist and reservations app for walk-in driven full service restaurants, quick service restaurants, hotels, doctors' offices and pharmacies, bowling alleys, barbershops and hair salons, daycares, and any other business that wants to better manage their customers' waiting experience. You can fully customize a variety of SMS and phone alerts. Get detailed analytics and predictive wait times. Let guests add themselves to your list. Create your free trial account today!


TablesReady Features

  • Alerts/Notifications
  • Customer Database
  • For Restaurants
  • Prioritization
  • Public Waitlist
  • Reporting & Statistics
  • Self Check-in
  • Waiting Time Tracking
  • Waitlist Status Tracking

TablesReady Reviews Recently Reviewed!


tables ready user - small restaurant with long line ups

Oct 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to use and easy to train staff how to use it.

customers appreciate the option of the automated text or call.

Cons: I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Overall: we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Vendor Response

by Table's Ready on October 29, 2018

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

Great Restaurant Tool

Oct 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Tables Ready at High Rock Café in busy Wisconsin Dells, WI. We have a small front of our entrance so we love the fact that we can have a long waitlist without people being crowded in the restaurant. Customers will roam the streets and wait for their text message. This is a very user friendly software and can be easily taught how to use. Had a issue logging in on a busy Friday night and customer support took care of my needs in a timely fashion.

Cons: Our least favorite features of the software was lack of characters that could be used in writing a message. Other than that we don't have any dislikes with the software.

Overall: Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.

TablesReady Creates No Waiting Customer Service

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was impressed by TablesReady because it can be used for restaurants and food trucks which is great!

TablesReady is an affordable enhancement for small business owners. Diners can be added to the wait list and customers are alerted when their table or food is ready. This is great for small restaurant establishments with limited waiting space and for the restaurateur who usually has limited staff. Also, TablesReady has the capability to perform as virtual staff and keeps sequential tracking of food orders and pickup.

What I like best is that TablesReady assists the food establishment and its customers with conflicts that can arise with walk-in diners and those that change their reservation status.

Cons: I would like to see more opportunity for customer interaction and feedback so that the business owner can resolve trouble tickets and customer service issues when they happen.

Overall: TablesReady can provide real time data access between the food establishment and the customer which is great. The greatest benefit of using TablesReady for the small business food establishment is that it creates a bridge to technology by doing away with the manual pen and paper log in of information.

Highly recommended

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can easily communicate with customers who are on our waiting list without tying up our phone line.

Cons: We haven't had any problems with it. We've been totally satisfied.

Overall: Before we started using TablesReady, we would write down customer's phone numbers and call them when their table is ready. Sometimes we wouldn't be able to call them as soon as the table was ready because the phones were being used by people taking takeout orders. So TablesReady solved that problem and it's also just an easier and quicker way to handle the wait list overall.

Nothing special

Nov 02, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's relatively easy to use

simple set up

Cons: too expensive

out of state numbers the customers get called from is a constant problem

the green on green makes it hard to tell how many people you've selected

the fact thats there's no data base sucks

there should be a call a head feature as well as reservations especially for the price.

there should be able to add more than one set of notes like high chair, section b and request

There should be prep sets for notes rather then remembering

Overall: We are looking for a different platform

Vendor Response

by Table's Ready on November 14, 2018

I'm very sorry to hear about your experience with our service. However, your description of our product does not sound like ours. For example:

-You can add multiple notes to any party. You can also pre-define commonly used notes that you can then select from a drop-down.

-We use very little green in our app, and I can't think of anywhere we use "green on green." We also have no place where you'd select people, so I don't know what it means that you "can't tell how many people you've selected." Almost everything in the app is one party at a time.

-We have both a call ahead feature (we call it "public waitlist"), and we allow reservations.

-We give you access to your customer database in the "Customers" tab. You can also export the majority of that data, except phone numbers, under Settings.

-People will be called and your restaurant's phone number will be used as the caller ID if you verify your number with us.

Please reach out to our support if you're having issues!

Tables Ready

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy use and ability to page customers. easy interface.

Cons: Could use more reporting and more options

Overall: none

We needed a solution

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to get the software configured and deployed in about 15 minutes. It is incredibly user friendly and straightforward to implement.

Cons: There are some higher level customizations that would be nice, but at the low monthly fee it is understandable that some things cannot be changed.

Overall: This is a great solution for managing lines. We needed a solution and are very happy with how simple it was to implement and use.

Nice app with great support

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support and the willingness to add features

Cons: We are used to telling us how long they have been waiting and a separate count of the waitlist vs reservations. Also on the Date in Reservations - it would be nice to have a total number of guests already reserved when you scroll down.

Overall: EXCELLENT!!!

Vendor Response

by Table's Ready on May 20, 2019

Hi Susan,
Thanks for the review! We've tried to make updates based on your feedback, so if you have more suggestions, please reach back out!
TablesReady

Denver

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that its self explanatory and easy to use...

Cons: No dislikes...we only use it to page people when their orders are ready during peak bar hours so it is a little expensive for our situation but Its probably a really good value for restaurants using it every day.

Review

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to use . I like that staff can see how long customers have been waiting

Cons: It freezes sometimes and doesn't respond as quickly

Overall: Overall it gets the job done. It does freeze sometimes which causes annoyance

TablesReady does the job !

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity of working with the system when the restaurant is super busy.

Cons: I would like to see an additional layer of secure access that would require additional password entry for adjusting settings as well as text and vocal messages sent to the guest when their table is ready.

Overall: Our overall experience has been good.

Vendor Response

by Table's Ready on November 16, 2018

Thanks for your review! We actually just released a new User Management section where you can add users that do not have access to all your settings and analytics. Now you can have a "manager" account, but create a "user" account for your hosts. Check it out under Settings -> Account -> Users.
Thanks for your business!

Very helpful and Easy to use!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it integrates with the Square POS that we use and send messages quick.

Cons: Sometimes it logs out when we got back to the square app

Overall: We run a food truck and use your program to tell the customer when their food is ready. Works perfect!