Mireaux Management Solutions

Web QMS


4.5 / 5
14 reviews

Who Uses This Software?

Organizations who wish to achieve or maintain a management system (Quality, Environmental, Safety, Information Security) certified to ISO or API standards, such as ISO 9001, ISO 14001, API Q1, etc


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Mireaux Management Solutions
  • www.mireauxms.com
  • Founded 2001
  • United States

About Web QMS

Web QMS is a cloud-based, efficient management software to help you achieve, maintain, and improve your ISO & API certifications and give your employees full access & visibility to your management system anytime, anywhere. Document Control, NCR, Maintenance, Calibration, Corrective Action, Risk Assessment, Approved Supplier List, E-Learning, BBS, etc. Simply configure the modules and applications to the ISO or API standard you desire, and jump start your management system into compliance.


Web QMS Features

  • Audit Management
  • Complaint Management
  • Compliance Management
  • Corrective and Preventive Actions (CAPA)
  • Defect Tracking
  • Document Control
  • Equipment Management
  • ISO Standards Management
  • Maintenance Management
  • Risk Management
  • Supplier Quality Control
  • Training Management

Web QMS Reviews Recently Reviewed!


WebQMS Quality Software

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software was tailored to fit our business. It has e-learning for many training requirements to meet APIQ2 and even includes some of our safety training. The ease of use and and the central depository for document control is exceptional. The CIP and NCR applications make capturing and communicating to the enterprise very efficient and practical. The support with the product we receive is spectacular and very quick to respond. The aid we receive in support to our clients is immediate. It also has been leveraged and used as a sales tool to show our clients our quality and safety programs.

Cons: The only thing that would help our organization is being able to integrate the software with our current ERP that controls inventory and also handles asset tracking. I think it is very possible but we need to expend resources to do that and we are currently resource and capital constrained.

Overall: Benefits are clear asset usage and certification of both equipment and personnel. Having a system that tracks CIP and NCR and will inform the client of the findings is a great tool. Benefits such as using it for sales and or audits is a valuable tool and so has paid for itself by increasing sales and opportunities the company has gained.

Vendor Response

by Mireaux Management Solutions on April 04, 2019

Thanks a lot for your feedback Dennis, we are happy that Web QMS serves your API certification as well as your Sales objectives.
With our latest APIs we should be able to communicate with your ERP. We will reach out to you to discuss the path forward to achieve your integration goals.

Web QMS makes QMS systems easy to understand and maintain

May 08, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like that the software is user friendly, easy to understand. It makes it easy for small companies, who are new to QMS systems, to understand a QMS system and the different pieces that are needed to maintain it. It is simple in terms of concept and navigation. It doesn't make it hard to get what you need out of it. And most of all Mireaux is a great support system and they are always willing to work with us and help us create what we need within the QMS.

Cons: Some of the cons with Web QMS are that the CIP system does have several unique steps that have to be followed. Also we pay for each user account, so as we grow, this can become more difficult for the company potentially. There are some admin functions that would be nice to separate out, but Mireaux has enabled us to separate some of these tasks out.

Overall: Overall, the experience has been beneficial. As a company we have learned a lot about QMS systems with the ability to easily navigate Web QMS. It clearly lays out a structure for what is needed to maintain a good, clean QMS.

Vendor Response

by Mireaux Management Solutions on May 09, 2019

Thanks for your feedback. We are continuing to upgrade our Admin functions to make sure Admins can manipulate all variables used throughout the modules and applications.

WebQMS Benefits

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is a great tool to manage our document control, non-conformance, continual improvement program, etc. Overall, this software is a value added tool in the management of our QMS. WebQMS allows us to demonstrate compliance to our customers and external auditors.

Cons: The customer support and response to our requests for modifications to the software have been outstanding . There are no lingering issues we have to contend with as Mireaux's support team addresses our questions quickly. If I had to suggest one improvement, a more visual indication that all required fields have not been completed (after clicking submit) would be helpful. Some users close out thinking the information is saved and lose the entire entry because they did not realize they were missing a required field.

Overall: The software allows us to effectively manage our QMS. The customer support is second to none. The user interface is intuitive and new users are able to navigate and utilize the system very quickly.

Vendor Response

by Mireaux Management Solutions on February 05, 2019

Thank you for your feedback Eric. We have seen a few areas were the validation message could definitely be better placed. We are addressing this and will ensure that validation messages throughout our modules and applications are strategically positioned for maximum visualization.

Web QMS pros and cons

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I absolutely love Web QMS as it is very easy to use. The system is very flexible and can be fine tuned to whatever the client may need. This system has proven invaluable in our PM tracking, document control processes and also traceability for our vendor evaluations. The customer support has been phenomenal from the begging. I would rate this system a 12 out of 10!

Cons: The only issue that I have with Web QMS is that as your company grows and the amount of information that is being tracked increases, it seems like the system slows down a little. Other than that in speaking for myself and our company we are VERY pleased with the system.

Vendor Response

by Mireaux Management Solutions on April 04, 2019

Thank you Justin for your feedback. I believe that the extensive upgrades made to our platform and applications early this year had made the system not only perform faster but easier to navigate when you have a large number of records.

Capterra loader

Web QMS review SIT Houston Texas

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use and the functionality. Finding all of your HSE and Quality information is easy and add tremendously during audit time. We have had several auditors make positive comments about the QMS and it ease of use.

Cons: I wished it had a more developed training module.

Overall: Tracking of specific objectives, evaluation of suppliers, able to control our documents and it's auditor and employee friendly.

Vendor Response

by Mireaux Management Solutions on February 15, 2019

Thanks for the review Loyd. The E-Learning application does have a lot of features and can be more involving than our other apps when it comes to creating courses, designing custom tests, and assigning them to employees or job titles. I'm glad we have setup a time to show you the functionality so you can make use of all the features available within the E-Learning app.

Capterra loader

MMS program opinion

Feb 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of employee access and use ability

Cons: There is a bit of lag in portal development for administrators with limited computer knowledge. A stronger (ease of data entry) Preventative Maintenance program with a crossover to inventory control would be helpful.

Overall: Overall, this is great program with a friendly and attentive support staff

Vendor Response

by Mireaux Management Solutions on February 19, 2019

Thank you for your review Chris. With our recent updates, Preventive Maintenance program Administrators will now have access to the screens previously reserved only for Portal Administrators. That will make it easier for them to administer their PM equipment and activities without the extra cost.

New admin for our company's WebQMS application

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good all-in-one solution for document control, KPI analytics, and NCR/CIP management.

Cons: Can be cumbersome to make corrections to data entered in various places.

Overall: Management of our companies QMS. It is a good tool to have a one-stop-shop for calibration & maintenance records and reminders, procedures, forms, work instructions, KPIs, NCRs/CIPs, audit scheduling, etc. Essentially, all essential elements of ISO9001 can be managed from the one platform.

Vendor Response

by Mireaux Management Solutions on February 05, 2019

Thank you for your feedback Jason. As our software has grown, we found some areas that could be better connected. Our upgrades this year will definitely take care of this.¿

Evosite Review

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The setup and layout of the system makes it easy to navigate with an auditor.

Cons: The admin side is a little confusing. Changing the site menus can be a challenge.

Overall: We have used it to organize our company as an ISO:9001 company. It has been a useful tool for this purpose.

Vendor Response

by Mireaux Management Solutions on May 09, 2019

Thank you Jennifer for your feedback. We have improved the admin area and have further improvements in 2019 to make this area more streamlined.

Reliable and Comprehensive

Jan 30, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of our quality management system is run through WebQMS. This one system allows us coordinate information across multiple departments and helps us keep track of our calibration records, NCRs, Corrective actions and procedures.

Cons: The software can be a little difficult to learn and the online tutorials don't tell you every thing you need to know but the customer service reps usually address any issues i have within a day.

Overall: Web QMS has been very useful in organizing key items and keeping records of our quality system.

Vendor Response

by Mireaux Management Solutions on February 05, 2019

Thank you for your feedback Mike. We understand that manuals can be lengthy and videos do not keep up with new features. We will be implementing help pages throughout our modules and applications for quick access from within the software.

Mireaux Management Solutions

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use basic but effective system. Very responsive customer service.

Cons: Everything works to our needs, no complains.

Vendor Response

by Mireaux Management Solutions on February 05, 2019

Thank you Raul for the feedback. Since your company was not using some of the features available, we will work with you to make sure that you are taking full advantage of all the modules and applications required and available for your ISO certification.

Review of Web QMS

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very well structured. The menu and general navigation is easy to use.

Cons: The search function is more general and does not narrow down to the documents we are looking for.

Overall: Very pleased with the online utility and will definitely recommend it to any organization that needs an online QMS repository system.

Vendor Response

by Mireaux Management Solutions on April 04, 2019

Thanks for the feedback, we have improved the Search Engine to yield separate results for overall content and documents, since documents require special crawling. Will continue to work on improving search through all types of documents. Thanks!

For the price point, one of the better Quality System Documentation packages I've used

May 13, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Until the upgrade, the ability for a trained site administrator to customize features for their site was awesome.

Cons: A lot of the admin flexibility to customize disappeared during the January 2019 upgrade.

Some of the modules are not fully fleshed out - External Documents is missing some key functionality that would be simple to program in. To be fair, I have not suggested the changes yet.

Vendor Response

by Mireaux Management Solutions on May 17, 2019

Thank you Amanda for your feedback, we really appreciate it. A lot of improvements made were to standardize features across our sites and ensure compliance to the appropriate ISO and API standards.
We will certainly meet with you next week as discussed, to hear the details of the features you felt were lost, so that our team can investigate and see if changes are needed to revert those features back.

Overall it is very good

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to navigate. The document administrator functions are easy to use.

Cons: I wish I had a little more control over creating and removing pages. The only way do it and have the same tables or layouts as the other pages is to contact the host.

QMS for a service company

May 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to access; easy to make changes, CIP process is easy

Cons: Sometimes, it takes a bit too many clicks to get anywhere and it is cumbersome to navigate.

Overall: Because we are just starting, this software is great for us. If it were a bit more user friendly for someone who was not as tech savvy, it may help.