Who Uses This Software?

Service desks and customer support centers, primarily in the financial sector.


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Soon
  • soonapp.io
  • Founded 2018
  • Netherlands

About Soon

Create an intuitive work schedule that your team can rely on. Soon works for small businesses, global enterprises and everything in between. Out with the paperwork, spreadsheets and complicated scheduling software. Bring clarity, ease, and speed to your business. Soon enables you to be more efficient, organized and productive. Have your team focus on the things that actually drive your companys success and let Soon handle the scheduling.


Soon Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Soon Reviews Recently Reviewed!


Capterra-loader

finally scheduling is enjoyable now

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: pleasant intuitive UI, intelligent UX design

responsive support team, lets me keep all team communication in one place for my sanity aaa

Cons: integration with payroll but I know a few things in the pipeline, fingers crossed, I am looking forward to the next updates

Overall: scheduling is a big part of my role, and my results depend on it. Soon takes care of a lot of manual processes that are a part of my scheduling work, like tracking availability or event-specific conversations. It freed up a lot of my time and energy for other important work

Vendor Response

by Soon on October 12, 2018

Thank you Jiahui, it means a lot to us to hear that you have a pleasant experience using Soon.
Your continuous feedback helps evolve the product in ways we could not have imagined.

A clear app to see when you're scheduled in.

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can see exactly when I need to work and with who. Also a lot of options to see who else is working and the groups they belong to.

Cons: I would like to search names when they are scheduled in.

Overall: I get a clear view when I am scheduled in and if I need a cover for my shift with a few click I can request one. Very handy.

Vendor Response

by Soon on October 08, 2018

Hey there, thanks for leaving a review!

There are currently 2 ways to search people by name. One is entering the name as text in the search box, the other is by selecting a person in the 'people' filter, this allows you to filter and select multiple people at the same time.

Please let us know if this is what you are looking for or if you meant something else.

Capterra-loader

Innovative and simple system

Sep 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use. I like the simplistic way in which the system operates. Anyone with very little computer skills can use it. I would recommend especially companies to use this system. It gives you a good overview of what is happing with your staff and you can easily analyze how you can plan better for the future.

Cons: I have no bad points for this system so far.

Vendor Response

by Soon on October 08, 2018

Thanks for taking the time to leave a review Fey!

Happy to hear these kind words and proud to be of use for NKM Finance.

Very effective and simple tool

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The platform does things easy and fast. That's all what I need. Additionally, the design is attractive and looks slick.

Cons: It would be nice to have more features incorporated and the use of third party integrations. However, I understand that the product is still in its early stages of development.

Vendor Response

by Soon on October 01, 2018

Thanks for taking the time to leave a review Adriano.

Regarding the third party integrations, which would you like to see first?

Also, I'd like to invite you to join our slack community - https://goo.gl/QdXj2Q

Soon is great!

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Beautiful design

- Easy to use (for the end users)

- Works great on your smartphone

Cons: - Being the planner, I experience some minor (!) bugs. But the great thing is they are solved superfast!

Overall: Soon really listens to us as a customer. When we point out we miss a certain feature and explain the priority of it, they usually deliver within a few days!

Vendor Response

by Soon on October 08, 2018

Thanks for taking the time to leave a review Floris!

Your input and feedback have been invaluable to us. You truly are on the bleeding edge, which sometimes comes with a few edge cases ;)

The best planning tool ever!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything - it's very easy to use!. It's super fast, it has a lot of great features that other tools don't. The design is amazing, it's just makes planning so easy and fun to do! Definitely recommend it to everyone!

Cons: There is nothing I didn't like about this software.

Overall: My overall experience is - great! I enjoy very much using it!

Vendor Response

by Soon on October 01, 2018

Thank you for the kind words Mariya. It's a pleasure to have MyLanguage on board ;)

Soon is Greaye

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and the owner is willing to help the client to customize the product to its needs

Cons: The bar where you can change weeks is not adjustable and in the way

Overall: Daily use of agenda en planning.

Vendor Response

by Soon on October 08, 2018

Hi Roy,

Thanks for your feedback. We've marked down your comment on the wish list and look into it.

Review from Knab employee

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's nice that there can be given names to all te workshifts.

Cons: If you want to swap a shift, you both have to send a "cover-request".

Vendor Response

by Soon on October 08, 2018

We hear you ;)

A faster way to exchange your shifts is in the works. It will be a true "shift-swap".

Easy to use

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use & control. A breeze to maintain. Has a good App

Cons: no real minus detected so far, could specify further if I use it more

Overall: I use it to Plan the working schedule for the company

Vendor Response

by Soon on October 01, 2018

Happy to hear it Roderick :D

Good tool

Oct 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What i like most are the Overview and Ease of use

Cons: There is nothing that i dislike about the tool

Overall: Overview of working schedule

Interface feedback

Sep 28, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to understand and user friendly. You don't have to be a computer expert to use it

Cons: Switching with a colleague requires several actions, was wondering if this could be done in one motion

Vendor Response

by Soon on October 01, 2018

Thanks for the review Mathijs. We hear you, and we will look into speeding up the cover feature. Your feedback has been noted :)

Review

Oct 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to see when you have to work, because you have an overview of the entire week.

Cons: I tried to change my emailadress once, but this doesn't seem to work

Overall: I haven't been working with Soon for long, but so far so good. Haven't had any problems.

Easy to use

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I only used for one week and there was really no explanation needed.

Cons: I haven't used it for very long so no negative opion(yet haha).

Vendor Response

by Soon on October 08, 2018

That's awesome Erik :D

We aim to keep it that way.

Features and improvements

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is packed with features and they rapidly release improvements.

Cons: I believe the overview (screens) for the users can be improved.