# Soon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Soon the right Employee Scheduling solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177084/Soon/reviews --- Soon 4.6 (48) [View alternatives](https://www.capterra.com/p/177084/Soon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Soon Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews JJ Jessie J Proprietor Hospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Olaf even recorded a training video for me!“ July 26, 2022 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marat M. Co-founder Marketing and Advertising Used the software for: Less than 6 months ### "Great service provided" July 27, 2022 5.0 Pros Useful product for any department of a company, quick response, nice prices, and great communication :) Cons Don't remember any bad thing, actually. Everything is quite smooth Review Source TA Therese A. Head of Planning & Digital SC Consumer Goods Used the software for: Less than 6 months ### "Easy, fun & flexible shift management tool" July 15, 2022 5.0 We are using the tool for a large repacking assignment where we needed a lot of temporary manning to book work hours them selves into shifts we set up together with our 3PL provider. We needed the up and running within a day. After googling “shift planning” and testing some tools, SoonWorks easily met the mark as easy to setup and flexible for shift management. Also, ability to share a link to the job where workers could sign-up themselves, made the process of finding manning/contracting/enough people for shifts fast! For us, we also needed some info between users not be visible/and the SoonWorks team were excellent here! The team was accessible and agile, and took time to understand our business needs and give us tips on relevant functionality we hadn’t tested. We will explore using this in our factories/warehouses in future, I also think that for volunteers drives and so on, the software is very strong as workers can be added easily and book shifts themselves. Pros \- Easy setup, with ability to build on/expand as you go (and great support/tips & tricks as well upon questions) - we were up and running within 24 hours of selecting tool (and speed was crucial for us). - Good visual layout. - Agile development team upon questions/needs of adjustment/development. - min/max setting per shift - self scheduling function - overall value for money Cons \- scrolling within the shift name list could be even smoother - adding a Q&A section/information platform between management/workers would be of value Reason for choosing Soon The only product meeting our need at a good enough price, easy to setup without need to involve IT department Review Source MR Mathijs R. Servicedesk employee Banking Used the software for: Less than 6 months ### "Interface feedback" September 28, 2018 3.0 Pros Easy to understand and user friendly. You don't have to be a computer expert to use it Cons Switching with a colleague requires several actions, was wondering if this could be done in one motion Review Source Response from Soon October 1, 2018 Thanks for the review Mathijs. We hear you, and we will look into speeding up the cover feature. Your feedback has been noted :) RT Reggie T. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "This app is amazing!" July 25, 2022 5.0 Nothing but amazing. For the most part, it does what I need it to do and the support is fast. Pros Ease of use once you understand how it works and the support from the developers with questions I had. Cons It does take a little time to figure out but talking with Olaf, he made it much easier to get up and running. There are some functions that I wish it had, but I did put it on a request that I hope they add in the near future. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Soon Cost Review Source JJ Jessie J. Proprietor Hospital & Health Care Used the software for: Less than 6 months ### "Simple to learn, easy to use and integrate into any business." July 26, 2022 4.0 Overall, this is a very effective app and it has made my small business run more smoothly. My employees seem to be using it easily, and I have not had any negative feedback from them. Pros This software is super easy to use and learn. I was able to invite my employees to join quickly and effortlessly, and we were all able to download the software as an app on computers and mobile phones. The customer service is also very fast and effective. Olaf even recorded a training video for me! Cons No option as yet (unless I've missed it) to change already published shifts from the mobile app. I'd like to use a timesheet option, which I have been told is currently in the works, so looking forward to trialling that aspect. Review Source SB Sarah B. Teamlead Service Financial Services Used the software for: 1-2 years ### "Planning is becoming more fun :)" March 1, 2019 5.0 Started with a vision and some ideas on planning and together we realized a very cool platform to make planning a lot easier and more fun :) Pros All the features that make our planning more easy and clear for employees. Cons Not easy enough to get an overview of the team or one person in particular, but that is work in progress. Review Source JG Jim G. Manager Servicedesk Banking Used the software for: 1-2 years ### "Promising new tooling!" February 28, 2019 5.0 Together with Soon we are working on fully automization of our team planning Pros The flexibilty with making different boards creating a full overview of all items concerning planning. Cons Still quite some clicks to get a complete easy to see overview. Review Source VR Verified Reviewer Klantadviseur Banking Used the software for: Less than 6 months ### "Review from Knab employee " October 5, 2018 4.0 Pros It's nice that there can be given names to all te workshifts. Cons If you want to swap a shift, you both have to send a "cover-request". Review Source Response from Soon October 8, 2018 We hear you ;) A faster way to exchange your shifts is in the works. It will be a true "shift-swap". aW arlette W. Event manager Events Services Used the software for: 6-12 months ### "Event Managers dream for volunteers/staff" March 8, 2019 5.0 For event managers Soon simplistically allows you to schedule and communicate with staff/volunteers effectively and efficiently. No more nightmare excel spreadsheets! Pros Usability for the staff but also Customer support is the best! Cons Theres nothing to dislike................... Review Source VR Verified Reviewer Customer Service Professional Financial Services Used the software for: 6-12 months ### "Easy Scheduling Tool" March 6, 2019 5.0 Pros Easy to use yet very professional. Flexible to use for different types of companies. Cons Absolutely none, if there's something you don't like they will adjust Soon to your preferences. Review Source EV Erik V. Planner Financial Services Used the software for: 6-12 months ### "Soon!!" August 2, 2022 4.0 Zeer tevreden. Keep up the good work!! Pros Wij werken momenteel al enige tijd met het programma Soon en zijn hier zeer over te spreken! De implementatie en verzorging van deze planningstool is door het Team van Soon zeer professioneel opgepakt en er werd zowel digitaal als face to face voldoende aandacht gegeven aan onze organisatie bij vragen en onduidelijkheden. Mede door deze korte lijntjes hebben wij de overgang als prettig ervaren. Cons In het begin waren er enkele functionaliteiten nog niet en dit maakte de instap soms wat omslachtiger dan verwacht. Voordeel is wel dat Soon hier direct op insprong bij de check in meetings en dus ook echt open staat voor verbetering en feedback vanuit de klant. Alle changes die wij constateerden zijn dan ook opgepakt en aangepast! :) Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Soon Omdat Soon ons qua platform een betere presentatie heeft gegeven en de volledige aandacht legde op ons als organisatie waardoor wij heel specifiek onze eisen konden implementeren. Review Source MV Mavis V. Begeleidster Mental Health Care Used the software for: 2+ years ### "Beoordeling SOON " August 1, 2022 5.0 Dagelijkse notatie. Collega's op de hoogte houden van de dagelijkse gebeurtenissen Pros Het product is makkelijk te gebruiken. Ben er blij mee Cons Vooralsnog kan ik mij geen verbeterpunten bedenken Review Source PA Puck A. Klantenservice medewerker Consumer Services Used the software for: Less than 6 months ### "Review" October 20, 2022 5.0 Pros Overzichtelijk en simpel in gebruik/duidelijk Cons De webapp zou vervangen moeten worden door een normale app Review Source SG Selina G. Klantenservice medewerker Civic & Social Organization Used the software for: Less than 6 months ### "Prima systeem" July 25, 2022 5.0 Soon geeft mij een duidelijk inzicht van mijn agenda. Pros Overzichtelijk inzicht van het rooster, makkelijk in de bediening. Cons Op de telefoon is het systeem niet erg gebruiksvriendelijk Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Beslissing vanuit het bedrijf. Review Source GS Gaëtan S. Volunteer Information Technology and Services Used the software for: Less than 6 months ### "As a user this was easy to understand & use" October 1, 2019 5.0 We used Soon to organise a volunteers' schedule during a yearly event. Pros The user interface is clean and easy to navigate. It was immediately obvious how to navigate the proposed list of tasks and choose the ones I wanted to staff. Cons As a user, it is frustrating to not have visibility on other users' schedules. (this may be an option open to administrators--I don't know) Review Source RA Ridwan A. Channel Manager, Business development Broadcast Media Used the software for: I used a free trial ### "Soon is a really easy scheduling app to start with" August 27, 2022 4.0 Pros Soon is very easy to learn and implement. More autonomy for your employees as a result less likely to face schedule overlapping and employee shortage Cons It still uses a PWA for mobile which is a hassle. I want to see a full-fledged android app very soon. Review Source MP Martin P. Manager Support Information Technology and Services Used the software for: 1-2 years ### "valuating the collaboration with Soon" September 15, 2025 4.0 Since we weren’t that far along yet with workflows and performance measurement, we accepted and adopted the platform based on the capabilities Soon offered. All in all, Soon is a great platform, and we were able to work with it quite effectively — up to a certain point. Pros What I appreciated about Soon was their platform and the collaboration with \[sensitive content hidden\]. I was especially impressed by how quickly they responded to escalations and came up with the right solutions. Cons The fact that we had to use Soon as a standalone scheduling tool was a limitation. We couldn't link the schedule to our work queues, which meant we were unable to plan efficiently or measure agent activities effectively. Review Source Response from Soon September 16, 2025 Thank you so much for taking the time to share your experience with Soon! We’re really happy to hear that you appreciated our platform and the speed at which our team supported you. Regarding the limitation you mentioned: Soon can indeed be connected to work queues such as Intercom, Zendesk, Genesys, and many others including custom data sources. With those integrations in place, we’re able to forecast incoming volumes, calculate staffing requirements, auto-schedule agents to shifts and optimize intraday activities. In your case we discussed these options several times but fully respected your decision not to link your queues at that stage. We just want to highlight for anyone reading that the capability is there, we only need access to the data to make it work. Thanks again for your feedback and for using Soon! AM Andrew M. Operations and Dive Manager Construction Used the software for: I used a free trial ### "Scheduling that makes life easy" December 13, 2024 5.0 I am new to the operations manager position in my company. Over the last 13 years I have watched other managers struggle to crew projects. Our old system was a white board with magnets and sticky notes. With the daily changing scheduling of the commercial diving world the old system was ineffective, since making the switch to Soon the time spent scheduling has been cut in half, no one has been double booked, and no crews have gone short staffed. Pros Eaisy operator interface even the senior non-tech-savvy employees can manage the scheduling platform, minimum crew size and crew overlap warnings allow you to never leave a task short staffed or double book someone. Cons I would like the ability to set the length of the job. currently you must schedule the job for each individual day instead of being able to set a start and end date/time and have the job auto populate for the duration. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Soon overall ease of product usage, ability to set minimum and maximum crew limits, crew overlap warnings. easy user interface. Review Source Alberto I. Project Manager Operation Hospital & Health Care Used the software for: 6-12 months ### "The best scheduling software by now" July 28, 2022 4.0 I fell in love "soon" with the software and can't think of a better way to manage my team. It's just the smartest and easy-to-use tool for team scheduling and I've tried them all. If the boards could be seen on the same calendar it would be the ultimate software and would never change it in my life. Pros As a PM I need to see the schedule of my team day by day and in a quick weekly or monthly overview to assign new tasks and see if we can insert a new big project in the schedule. Me and my team see th sam things with a great look and feel and keep on the same page. Many scheduling softwares lack the possibility of inserting a permit leave or health permit while in soon is very easy to manage, so the calendar keeps track of days in and days off and you can see it all on the same page Cons The idea of having different boards is fantastic but as a PM I'd like that on the final calendar all the tasks of the different boards are on the same page. Instead you have a different calendar for every board, so I end up using only one board while it could be useful to segment the projects in different containers Reason for choosing Soon Weekly an monthly overview Review Source ET Eva T. Lead NP Hospital & Health Care Used the software for: Less than 6 months ### "Perfect for healthcare staff scheduling" August 1, 2022 5.0 We’ve only been using the software for about 3 months. So far it has done what we needed and the employees have been able to adapt to the functions of it. Pros The ease of set up and use. Olaf was very helpful when we needed support to make it work for our needs. Cons The only thing we would like to see is the option to start work weeks on Sundays as this coincides with payroll. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Soon Cost Saw potential in it Olaf was great giving us support in set up and understanding the different functions to suit our needs. Review Source RS Robin S. Manager Customer Service Financial Services Used the software for: 2+ years ### "Zeer prettige rooster software" July 12, 2022 5.0 Zeer prettige partij om mee samen te werken. Qua service zijn ze uitstekend bereikbaar en het systeem heeft geen tot amper downtime. Het heeft ons als bedrijf enorm veel tijd bespaard en het geeft een goed overzicht van gaten in je bezetting. Pros De software is schaalbaar en geeft je een volledig overzicht van de beschikbare werknemers en de beschikbare uren. Je kunt verschillende taken en diensten met gemak invoeren en zichtbaar maken. De software geeft je overzichtelijk weer waar je qua uren tekort komt. Soon krijgt continue verbeteringen zoals de functionaliteiten "Leave & Workload". Soon werkt erg prettig en intuïtief. Cons Deze waren aanwezig maar zijn inmiddels opgelost en geimplementeerd. Review Source William C. Founder / Senior IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Fast, Effective Team Scheduling" August 4, 2022 5.0 Pros Soon is like Trello meets a calendar. It is as easy and fast to use as Trello, but includes mission-critical features necessary for managing daily scheduling. Perfect display with Kaban style cards. Honestly, the best scheduling system I've seen for teams like mine. Cons We haven't had a need for many advanced features yet, so it could be missing something, but we have not found anything yet. Review Source PT Patrick T. Serves Professional Financial Services Used the software for: 1-2 years ### "Review " July 13, 2022 4.0 Soon is een overzichtelijk en prima systeem om mee te werken. Zeker de mogelijkheden waarbij je per dag / moment op de dag goed overzichtelijk kunt zien hoeveel medewerks en hoeveel uur zij werken is fijn. Verder gebruik ik het puur om mijn rooster te checken en weet ik niet of je bijvoorbeeld ook rapportage of bepaalde periode kunt generen. Dat zou fijn zijn als je als klant wilt evalueren. Pros Voordelen: - Je kan snel naar juiste afdeling switchen - Systeem maakt af en toe automatische updates - Je kan in 1 oogopslag zien hoeveel mensen er werken of ze thuis of op kantoor aanwezig zijn. Cons Minpunten: - als ik de link opsla in mijn favorieten en zou elke dag snel SOON wil openen. Pakt hij altijd de datum op het momenten waarop ik hem aan mijn favorieten heb toegevoegd. Ik moet handmatig steeds refreshen. Review Source Jiahui Y. store manager Retail Used the software for: Less than 6 months ### "finally scheduling is enjoyable now" October 9, 2018 5.0 scheduling is a big part of my role, and my results depend on it. Soon takes care of a lot of manual processes that are a part of my scheduling work, like tracking availability or event-specific conversations. It freed up a lot of my time and energy for other important work Pros pleasant intuitive UI, intelligent UX design responsive support team, lets me keep all team communication in one place for my sanity aaa Cons integration with payroll but I know a few things in the pipeline, fingers crossed, I am looking forward to the next updates Review Source Response from Soon October 12, 2018 Thank you Jiahui, it means a lot to us to hear that you have a pleasant experience using Soon. Your continuous feedback helps evolve the product in ways we could not have imagined. VR Verified Reviewer Service Expert Banking Used the software for: Less than 6 months ### "A clear app to see when you're scheduled in." October 5, 2018 5.0 I get a clear view when I am scheduled in and if I need a cover for my shift with a few click I can request one. Very handy. Pros I can see exactly when I need to work and with who. Also a lot of options to see who else is working and the groups they belong to. Cons I would like to search names when they are scheduled in. Review Source Response from Soon October 8, 2018 Hey there, thanks for leaving a review! There are currently 2 ways to search people by name. One is entering the name as text in the search box, the other is by selecting a person in the 'people' filter, this allows you to filter and select multiple people at the same time. Please let us know if this is what you are looking for or if you meant something else. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.