Who Uses This Software?

Customer Support departments of any type of businesses with high volumes of customer enquiries.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Jatana
  • www.jatana.ai
  • Founded 2017
  • Denmark

About Jatana

Jatanas vision is to empower customer support teams with speed and accuracy at scale. Automates customer support with artificial intelligence that helps to suggest the best answer to each new ticket. Speed and accuracy have always been considered mutually exclusive. You cant move very fast when you look at every detail or be very accurate when you move at warp speed. Thats why we have built Jatana.


Jatana Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Multi-Languages
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Jatana Reviews Recently Reviewed!


Jatana- one of the amazing platform for customer support

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is very easy to use and must have software for customer support and customer service is great. They are always 24 / 7 to support any issue.

Cons: Not enough video tutorials, make tutorials more comprehensive. Though the Jatana team are always ready to answer my queries.

Overall: Amazing experince, look forward to learn more.