Who Uses This Software?

We serve B2C companies across various industries who are looking to decrease operational customer support costs and automate repetitive processes while providing better customer experiences.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $899.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jatana
  • www.jatana.ai
  • Founded 2017
  • Denmark

About Jatana

Jatana is an AI Customer Service Platform that integrates with your helpdesk (Zendesk, Service Cloud, Salesforce) to perform Efficiency Automations (Automatic Ticket Categorisation and Automatic Ticket Routing), Assisted Resolutions (Suggestion of the most suitable answers to complicated issues so customer support agents can do their jobs better) and Automatic Resolutions (Resolution of repetitive issues without any human involvement at any stage of the process). ROI -40% ART, +30% efficiency


Jatana Features

  • Chatbot
  • For eCommerce
  • For Healthcare
  • For Sales
  • Multi-Language
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Jatana Reviews Recently Reviewed!


Jatana- one of the amazing platform for customer support

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is very easy to use and must have software for customer support and customer service is great. They are always 24 / 7 to support any issue.

Cons: Not enough video tutorials, make tutorials more comprehensive. Though the Jatana team are always ready to answer my queries.

Overall: Amazing experince, look forward to learn more.