Who Uses This Software?

Complete Software Solution to organize your company, increase revenue, and run a better service business. We also offer industry leading components specialized for Amusement, Gaming, and ATM Companies


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SMART
  • www.smart.software
  • United States

About SMART Software

No matter what industry, SMART is the integral solution for your company. SMART was initially released 20 years ago, and has evolved into one of the most robust and comprehensive service and monitoring systems on the market. Field Service Management, Inventory/Asset tracking, Mobile Access to Software & Data, Quick Books Integration, CRM, Contract Management and Alerts, Customer Portal for your clients, Text & Email Reminders, In-Depth Reporting, Customer Portal, Vehicle Management, & much more.


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SMART Software Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

SMART Software Reviews Recently Reviewed!


My experience with Smart Software

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The elimination of all math errors. Collectors doing the correct splits and not missing or forgetting to charge for expense items such plush expense. Other fees such as machine license fees can be set up to collect on a daily basis which is usually pennies a day and much easier to collect from the location. Once the accounts are set up correctly any collector can substitute for another all the account details are set.

Cons: They need to do a test on printing all the various reports, some reports do not fit all the columns on one page and you are not always given the options to page set up for scaling, minor issue but does waste paper sometimes

Overall: We have become more profitable and are able do more without adding more people. We have done several acquisitions since 2014 which is when we implemented the Smart software and have added probably 100 locations to the routes without adding collectors. The money check in process is also streamlined saving office personnel time.

reports are my favorite!

Sep 06, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love the reports.. so many options and pretty much any start I am looking for, I have been able to find.

Cons: The learning curve is pretty steep... and I am still learning 8 months later. However, customer service guys are amazing! They answer my questions easily and sometimes (or often) answer the same question for me more than once.

Overall: The ability to move all of this information into a program that organizes and stores it in a usable way has saved me so much time and frustration. The customer service is amazing!

SMART Software - Service Management and Route Tracking Review

Aug 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Having splits, adjustments and fees accounted for in the collections forms has really helped to quicken the process of collections with fewer math errors since the app does the calculations. Very nice to have.

Cons: Would love to have the ability to undo an approved collection. Some mistakes have been made and it would be nice to go back and correct them.