# SMART Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SMART Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/177155/SMART-Software --- # SMART Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMART ## What is SMART? No matter what industry, SMART is the integral solution for your company. SMART was initially released 20 years ago, and has evolved into one of the most robust and comprehensive service and monitoring systems on the market. Field Service Management, Inventory/Asset tracking, Mobile Access to Software & Data, Quick Books Integration, CRM, Contract Management and Alerts, Customer Portal for your clients, Text & Email Reminders, In-Depth Reporting, Customer Portal, Vehicle Management, & much more. ## What is SMART used for? [Route Planning](https://www.capterra.com/route-planning-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMART?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smart.software&name=SMART) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMART 4.5 (18) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (18) Ease Of Use 4.4 (177) Value For Money 4.4 (14) Value For Money 4.3 (159) Customer Service 4.9 (17) Customer Service 4.5 (174) ## SMART alternatives [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (1,440)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177155/SMART-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system SMART 29 features Integrate with a third-party accounting system Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and send invoices or bills to customers Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Manage sending personnel and resources to a site as needed Track all personnel who operate company vehicles Digitally sign online documents Store and access documents, forms, and photos in one centralized place System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage and track all job information and associated tasks Track driver locations on a map in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Track/log the amount of time employees worked per job using a timer A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Generate quotes or estimates for customers Timed notification for any upcoming task, deadline, appointment, or activity Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Oversee technicians and track their assigned work orders Organize customer data and accounts by user or geography Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.4 (14) Basic $59.00 Flat Rate,Per Month Value for money 4.4 (14) 4.4 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.5 Based on 18 reviews Filter by rating 5(9) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EG Emily G. Teacher Primary/Secondary Education ### "A Teacher Must!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 11, 2020 SMART Software is great for every classroom. As a teacher, the ease of creating and editing presentations, and for allowing students to interact and engage with the software, is amazing. I also love being able to save my Notebooks to use later as review! Great software! Pros SMART Software has many powerful interactive presentation tools that make old whiteboards or chalkboards obsolete. It allows users to easily write and edit on top of documents or within the SMART Notebook, and there are even editable games and interactive media for presentations. In addition to that, their updated SMART Learning Online Suite lets users create and edit SMART notebooks online, even letting students join for live virtual sessions. Cons Although the Online Suite has alleviated some of this, the SMART hardware can be very expensive, and requires additional hardware like projectors (and bulbs which are also very expensive). On top of that, several features were recently removed because of Adobe Flash becoming obsolete (interactive timers and multimedia). Many have been replaced, but not all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Todd F. President Retail ### "Overall Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 4, 2020 Pros It allows us to balance our ATM cash and the app is helpful to cut down on manual entry. Cons It is very clunky navigating the software and entering data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Scott D. Owner Gambling & Casinos ### "Revenue Control " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 4, 2020 It's been well received by collectors, office managers and technicians. We were switching from a very old dos system so it really was a huge step up. Pros How you can add fee's in the the collection reports and the easy of the money room collections. Cons It's so robust that I get lost in all the different reports and not all the reports print. Reasons for choosing SMART Smart was farther ahead with their software at the time we were looking to purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Luke A. Owner Entertainment ### "Great route software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 Overall we have had a positive experience with SMART Software. The initial setup was time consuming but that is expected when converting software. Pros Very easy to use once implemented and setup. Cons Does not work on smart phones, only works on Windows based laptops. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR George R. Owner Retail ### "Great product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 2, 2020 Like the product very much we just need to utilize it more than what we are. Pros It keeps up with everything like our inventory plus collections weekly or monthly it doesn’t matter. I like the way you can set up different accounts not everything has to be cookie cutter per say Cons Introducing it to the route & implementing it every week is a hard thing to do. Reasons for choosing SMART Didn’t know there was other products like this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lori B. Office Manager Recreational Facilities and Services ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 The customer service is great and the software is easy to use. Pros User Friendly and has more features than our previous software Cons We are unable to run a piece of our business-we still use our old software for it. Reasons for choosing SMART Knew someone that used it and it came highly recommended as well as seeing the demo and liked the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shawn S. Route Supervisor Recreational Facilities and Services ### "Smart Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Pros The ability to customize the program to do what you need. The overall ease of the application does not make it too complicated. Cons Sometimes the errors that happen have to be fixed over the internet. Sometimes inconvenient to get internet access or the process takes a while when on the route to fix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Richard A. Operations Banking ### "Smart Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2020 Pros The email reporting, ATM reports and the route distribution . The ease in reviewing printing the loads quickly is very efficient. Reliability! Cons The reporting could be live, importing machines and contacts to routes can be clunky. Live navigation would also be helpful. As just an ATM business their are a lot of features that I don't think are needed. Reasons for choosing SMART The sales and support staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Donna P. Finance Director Consumer Services ### "Best Deal Around" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2020 We researched a lot of different softwares, and short of programming a custom one, this is hands down the best option for your money. They actually understand the amusement industry and it shows in the product. Pros Their customer service makes all the hiccups worth it. They are so responsive and helpful with issues arise and are really open to hearing new programming ideas to make the software easier to use and more tailored to our business. Cons Some things aren't as intituve as they should be and some things can get a bit redundant when you are working heavily with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Marci P. A/P Oil & Energy ### "Smart-Is Smart" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2020 I do like it and it has helped us a great deal. Pros the service techs job calls, the ease of them closing a call and entering the parts and services they performed. Cons the printing of closed orders, or sometimes the items do not all show on printed cards Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177155/SMART-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)