# Page 3 | HighLevel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HighLevel the right CRM solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177156/HighLevel/reviews --- HighLevel 4.2 (88) [View alternatives](https://www.capterra.com/p/177156/HighLevel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 3 - Reviews of HighLevel ## Showing most helpful reviews Showing 51-75 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jen S. CEO Marketing and Advertising Used the software for: 2+ years ### "HighLevel is the best system for my business and my clients" June 29, 2023 5.0 Pros The all-in-one platform is easy to manage and communicate with my leads and my clients love all the features that it offers Cons It is robust, so it does take time to learn all of the features. Reason for choosing HighLevel I wanted my own agency account with the platform to be able to use with my own clients and this software is a perfect fit. There are competitors but I haven't seen another platform that offers all that I need in one place Review Source JK Jacob K. Owner Construction Used the software for: Less than 6 months ### "Thank You HighLevel! and Thank You \[SENSITIVE CONTENT\] " January 4, 2023 5.0 Love HighLevel, so glad I don't have to track all the data they can on spreadsheets or anything now! Pros The ease of use, especially for a total beginner like me! I'm learning how to navigate the software on the software! I love that they train me how to use it AND how I could benefit from signing other businesses up on this incredible software! Cons Just the things they're still teaching me to do. As soon as it's shown to me, I see how seamless it all is again. No complaints so far - just still learning the depth of it all, not just surface level Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Builderall](https://www.capterra.com/p/202345/Builderall/) Reason for choosing HighLevel Pricing and functionality Review Source WW Wayne W. Principal Marketing and Advertising Used the software for: 6-12 months ### "Worst support I have ever encountered." February 23, 2024 3.0 The initial training is not enough - barely enough to get you started. Pros HighLevel has many good features. Email templates and campaigns. Cons Their support is terrible. I can hardly understand most support staff as their English leaves a great deal to be desired. It takes forever to get through their question tree to get service. Just about everything has to be "escalated". I have waited days for an answer to simple questions. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HighLevel Features, cost and reviews. I am starting to wonder if the reviews are real. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Features and pricing structure. They have a good range of products. Review Source IH Inayet H. Owner Computer & Network Security Used the software for: 6-12 months ### "Why GoHighLevel is the best Operating System for small businesses" July 13, 2022 4.0 I am happy with the experience with the software but their tech support can improve a lot. Pros 1\. The software is easy to use and can be customized to fit the specific needs of a business if you have the talent. 2. The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform. 3. Open API allows businesses to integrate the software with other systems, can do amazing stuff to build on the platform. Cons 1\. HighLevel can be expensive, depending on the features you need and the size of your agency. 2. It can be difficult to customize HighLevel to fit your specific needs. 3. It can be challenging to learn how to use all the features HighLevel offers. Reason for choosing HighLevel HighLevel is definitely worth the investment because of the multitude of ready-to-use services it offers for clients. Not only that, but their API integrations make it powerful to connect with other services making the whole process enjoyable. The tech support could use some improvement, but overall, HighLevel is a great tool for agencies! Review Source RV Rick V. Product Specialist Marketing and Advertising Used the software for: 2+ years ### "Great Company" December 2, 2021 5.0 I have been a valued customer with HighLevel for almost 3 years and I have only good things to say. They are always there to help with all types of service which is far beyond what is expected. This is the only company I know where you can speak with the Co-founds at any time and they will actually hop on a call with you to help with your issue. will HIGHLY recommend this company to any marketing agency whether they are a new agency or one with over 100 clients!!! Pros the best thing for a marketing agency from start-up and multi-client Cons has some learning curve for non-tech people but overall super user friendly Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[AgencyAnalytics](https://www.capterra.com/p/158746/Agency-Analytics/) high level is an all-in-one tool Review Source CL Cub L. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Confusing and Bugging Interface" April 25, 2024 2.0 Pros One of the de facto lead management platforms. Lots of integration options. Cons The interface is very confusing and the website is quite buggy. Often when I launch the website it loads with a blank web page. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source FR Francisco R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "My new favorite all-in-one tool" June 29, 2023 5.0 I love it so far. It has become indispensable part of my business. Pros The thing I like the most about HighLevel is that it replaces several other software I was using Cons I think the interface can be more aesthetically pleasing. And maybe the platform can be a little mor user friendly. Reason for choosing HighLevel It was recommended by my business coach and other people in the industry who I trust. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) I made the switch because HighLevel has all the features I need in the same place Review Source Allen E. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Great alternative to keap an activecampaign" April 5, 2024 5.0 Pros Go high level. Lets me create automated SMS and email campaigns and can interface with almost every other software out there via its API Cons It is costly that some of the other options out there, but it does have a lot more features. I did find it a little bit difficult at first to get started as far as creating automations. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Review Source SV Sam V. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Issues with support and billing" February 2, 2024 3.0 I wouldn't recommend anyone use this unless you are a tech person or want to spend a lot of time with issues. I know someone who stil uses them but there are always bugs and the support isn't great. Pros The advertised features are great. They have lots of affiliates that make 40% plus on their product recommendations so you will hear lots of good things. There are two main companies that do support beyond Highlevel that charge 150-300 a month. Cons Billing support was aweful and they gave me the runaround about charges and refunding them. They said they were going to refund charges and then didn't and I had to follow up multiple times and then was left disappointed in the end. This company does not care about you at all and everyone seems to be incentivized through bonuses in sighups without any performance. You are getting a product that has a 100% markup. Its obvious from the 5 people I talked to in support that they weren't there to really help. Everyone said "sorry" but in a way that didn't seem genuine and after each encounter I still had to follow up to ask more aboout why this issue wasn't taken care of properly. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) More features offered and on paper it looks great. Review Source Sonnal S S. Director Computer Software Used the software for: I used a free trial ### "I signed up for 14 days trial and they immediately charged my card $299 USD" August 3, 2023 1.0 Pros NO Pros only cons. On their main landing page they say no contract, no obligation, cancel anytime and sign up now. 14 days trial period.Well its a lie. Cons I signed up for 14 days trial and they immediately charged my card $299 USD Now i can't get hold of them to get my refund. Thats how horrible the system is. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Hands Down, The Best!" November 21, 2019 4.0 Absolutely amazing! They have to work out some kinks but it's gotten way better even in the last few months, so they are constantly working to improve it. I have no doubt that it will be off the charts in a few months. Pros It eliminates the need for most of the softwares I've been using from clickfunnels, clicksend, active campaign and more, which helps justify the cost because I'm actually saving money but canceling other subscriptions. Oh! And 2-way texting!! Cons The CRM functionality could definitely be better. As a whole, sometimes the software runs slow from a user perspective (definitely not often). Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) HighLevel has email marketing already built in as well as a CRM. Review Source Response from Innovate Fast November 22, 2019 Wow this is so kind of you, we are trying hard to be the best marketing agency platform in the world and we couldn't do it without amazing customers like you, thank you for joining us on this awesome journey and helping us make so much progress! JB James B. Consultant Consumer Services Used the software for: 2+ years ### "Great All In One CRM" April 1, 2022 5.0 Fantastic company and platform Pros Every feature you could want or need all in one. Cons Sometimes simple features are overlooked. Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Better Value For Money Review Source VR Verified Reviewer CEO Retail Used the software for: I used a free trial ### "Good Software but horrible customer support and dubious business practices" March 15, 2023 5.0 I actually want to use high level and even introduce it to other businesses on mass, however the above issue which I can't even get help on, are a genuine concern. I read other reviews with similar issues and I just assumed they would have fixed these things by now. But nope! Pros Great functionality and business model. Good community of people that are working with the software Cons They have attempted to charge me even though I cancelled my trial days earlier. I also can't even access the support portal, as my log in details are not recognised, even though they work for logging into my account. Can't even reset password as it says I'm not the administrator, when I clearly am and have been the only person to access the account. Review Source Jennifer A. Digital Marketer Online Media Used the software for: Less than 6 months ### "Great Work In Progress" March 3, 2020 4.0 We use this software to help our clients with their digital marketing. We use it for lead generation, booking appointments and managing reviews. It's great to be able to provide multiple functionalities in one tool for our clients. On their end, it's simple and gives them access to what they need (and what they don't). It's a great all-in-one tool. There's a learning curve but the customer service is great and they are adding new features all the time. Pros This software does it all! It's a fantastic software to put everything in one place and to simplify digital marketing. I love being able to copy things from one client to another client's location. It makes it easy to set up a system and duplicate it without duplicating the effort. It integrates with everything we need it to and it's a fantastic software. Cons It's still on the newer side, so new features are always being rolled out. It isn't always the most intuitive software and some of the features are a bit lacking because it's new. I look forward to seeing what they come up with in the future. Review Source JH Jessica H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system for automations" January 1, 2024 5.0 Pros The automations and appointment scheduling Cons Our notifications stopped working. I no longer get emails when leads schedule appointment requests Review Source AP Aria P. Chief Marketing Officer Real Estate Used the software for: 6-12 months ### "Websites, Chat Widgets, CRM, SMS & Email Marketing, and more" November 4, 2023 4.0 Pros From an agency standpoint, HighLevel truly does it all. It has been great to offer services especially automated funnels to clients that are innovative and easy to initiate and implement. Cons The highest tier of membership is quite expensive and certain facets of the software are difficult to learn initially. Review Source VR Verified Reviewer Owner and Business Consultant specializing in Mobile apps, sales, marketing, and small businesses. Computer Software Used the software for: 6-12 months ### "Perfect CRM for small business" April 29, 2020 5.0 This software is continuously being enhanced. It really is an all in one CRM. Pros This platform has a lot of all in one tools. It has texting, emailing, funnel building, and automation all in one. Cons Still in development stage. Some features have not been developed yet. The email system still needs some work. Review Source Response from Innovate Fast April 29, 2020 Wow thank you so much this means a lot to us and the whole team, we're lucky to have great customers like you! mT moses T. Founder Marketing and Advertising Used the software for: 1-2 years ### "High-level. Your all in one marketing solution" September 24, 2020 5.0 AMAZING. CANT HELP TO PROMOTE THIS SOFTWARE ENOUGH. Great software and community Pros This software consolidate all other software together into one. You remove the need to actually have multiple software (email marketing, calendar, texting tool, crm..) Save my company not only just a little bit of funds but it is super easy to use at any point of time. It has the best support as well!! Cons Nothing really! Just have some bugs but it is naturally common with alot of software as well. So there's no down side to it Review Source ME Matt E. Managing Member Medical Practice Used the software for: 6-12 months ### "Solid platform" January 22, 2021 4.0 Has helped quite a bit with CRM but would prefer to integrate with wordpress so we don't have to login to like 4 systems. Pros Drag and drop interface is nice. Endless customizations per campaign. Lots of integrations with other helpful tools like zapier. Logs conversations and can continue them from within the system. Cons Not super intuitive at times. Lots of clicking to get anywhere. No wordpress integration. Expensive if you want to do a lot with it. Alternatives considered [Alan](https://www.capterra.com/p/206323/Alan/)[WP ERP](https://www.capterra.com/p/185301/WP-ERP/) Reason for choosing HighLevel still use WP-ERP but it doesn't really have the texting functionality we wanted. Review Source RE Robert E. Director Marketing and Advertising Used the software for: Less than 6 months ### "Alot Of features - but complicated to use" June 3, 2020 3.0 once it works, it does a really good job of managing your campaigns and leads. The key is getting ti to work for you. Pros There are a ton of features in this app, and it really COULD do 90% of all your marketing and Sales Cons Support and it is complicated as all heck to use! You will need a lot PATIENCE if you want to get this app to work the way that you want it to, with LOTS and LOTS of support tickets that take a LONNNNNG time to get answered or resolved Reason for choosing HighLevel at first glance the feature look awsome, its just tom bad that they are so complicated to use Review Source Response from Innovate Fast June 11, 2020 Hi Robert, thank you for the feedback, I completely agree with you, we do have a lot of features in one place and that does make things more powerful, but also harder to learn and get going. We're in the process now of hiring additional support staff to help new customers onboard onto the software and provide more one on one setup help to get you off and running right. I really appreciate you giving us your honest feedback because it helps us improve and make a better product for everyone! jS julien S. ceo Marketing and Advertising Used the software for: Less than 6 months ### "The ultimate tool for marketing agencies" October 24, 2021 5.0 The saas model business is really great to avoid churn rate. HL is the perfect tool for this business model! Pros It offers everything we need as a marketing agency to help local businesses. It is well designed. We have everything under one roof to manage your services :-) Cons Twilio is expensive in Europe and there isn't an alternative for the moment. To possibility to switch language in the dashboard would be nice for non English clients Reason for choosing HighLevel It has everything under one roof. I got a complete course with my affiliate purchase Review Source Matt M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "The best CRM + Marketing tool for agencies" March 29, 2019 5.0 So far my experience has been fantastic. great product. Easy to setup. Tons of features. Amazing team Pros I love how they've focused on the needs of marketing agencies and are building a platform specifically for my needs. And they have the best customer support I've ever experienced. Blows any other company out of the water with how fast they respond and fix and problems you find. Cons Hard to find anything I don't like... but I would say that the email marketing options are a bit limited and not robust enough for me to switch from my Email marketing software Review Source Daniel L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best interface for lead generation we've used so far." October 19, 2020 5.0 HighLevel is the best at what it does and has killed a prior generation of Facebook lead generator programs. Pros We use High Level as part of our platform to communicate with leads and get them scheduled to come in for their first appointment. Easy to use, clean display, and takes about 10 minutes to teach any of my employees how to do the most important things. Cons Not much to complain about. I wish it was cheaper but they have the right to charge what they want and if people keep paying it (i.e me) why should they change it. Review Source AC Amy C. Ops Manager Marketing and Advertising Used the software for: 6-12 months ### "Super easy to use, highly recommend" November 17, 2020 5.0 Very good, although its missing very important features regarding different languages, such as spanish. Pros Its very easy to use, at first it might be a little confusing but once you understand how it all works together its very easy to figure everything else out. Cons Theres a lot of features they're still missing and they do updates every so often but also have some crashes. Last update they did messed up all our calendars and if it weren't by chance that we saw what had happened we would've had big problems. Review Source SK Sandor K. Voice Trainer Music Used the software for: I used a free trial ### "Amazing Product, Amazing Support" July 31, 2023 5.0 Very freindly and service oriented Pros This is a big help to market my own services. Cons Maybe difficult to learn everything... But it is not a real critique. Reason for choosing HighLevel comprehensive use, huge possibilities Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.