# Page 3 | HighLevel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HighLevel the right CRM solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177156/HighLevel/reviews --- HighLevel 4.2 (89) [View alternatives](https://www.capterra.com/p/177156/HighLevel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of HighLevel ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WW Wayne W. Principal Marketing and Advertising Used the software for: 6-12 months ### "Worst support I have ever encountered." February 23, 2024 3.0 The initial training is not enough - barely enough to get you started. Pros HighLevel has many good features. Email templates and campaigns. Cons Their support is terrible. I can hardly understand most support staff as their English leaves a great deal to be desired. It takes forever to get through their question tree to get service. Just about everything has to be "escalated". I have waited days for an answer to simple questions. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HighLevel Features, cost and reviews. I am starting to wonder if the reviews are real. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/) Features and pricing structure. They have a good range of products. Review Source IH Inayet H. Owner Computer & Network Security Used the software for: 6-12 months ### "Why GoHighLevel is the best Operating System for small businesses" July 13, 2022 4.0 I am happy with the experience with the software but their tech support can improve a lot. Pros 1\. The software is easy to use and can be customized to fit the specific needs of a business if you have the talent. 2. The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform. 3. Open API allows businesses to integrate the software with other systems, can do amazing stuff to build on the platform. Cons 1\. HighLevel can be expensive, depending on the features you need and the size of your agency. 2. It can be difficult to customize HighLevel to fit your specific needs. 3. It can be challenging to learn how to use all the features HighLevel offers. Reason for choosing HighLevel HighLevel is definitely worth the investment because of the multitude of ready-to-use services it offers for clients. Not only that, but their API integrations make it powerful to connect with other services making the whole process enjoyable. The tech support could use some improvement, but overall, HighLevel is a great tool for agencies! Review Source RV Rick V. Product Specialist Marketing and Advertising Used the software for: 2+ years ### "Great Company" December 2, 2021 5.0 I have been a valued customer with HighLevel for almost 3 years and I have only good things to say. They are always there to help with all types of service which is far beyond what is expected. This is the only company I know where you can speak with the Co-founds at any time and they will actually hop on a call with you to help with your issue. will HIGHLY recommend this company to any marketing agency whether they are a new agency or one with over 100 clients!!! Pros the best thing for a marketing agency from start-up and multi-client Cons has some learning curve for non-tech people but overall super user friendly Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[AgencyAnalytics](https://www.capterra.com/p/158746/Agency-Analytics/) high level is an all-in-one tool Review Source CL Cub L. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Confusing and Bugging Interface" April 25, 2024 2.0 Pros One of the de facto lead management platforms. Lots of integration options. Cons The interface is very confusing and the website is quite buggy. Often when I launch the website it loads with a blank web page. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source FR Francisco R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "My new favorite all-in-one tool" June 29, 2023 5.0 I love it so far. It has become indispensable part of my business. Pros The thing I like the most about HighLevel is that it replaces several other software I was using Cons I think the interface can be more aesthetically pleasing. And maybe the platform can be a little mor user friendly. Reason for choosing HighLevel It was recommended by my business coach and other people in the industry who I trust. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) I made the switch because HighLevel has all the features I need in the same place Review Source Allen E. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Great alternative to keap an activecampaign" April 5, 2024 5.0 Pros Go high level. Lets me create automated SMS and email campaigns and can interface with almost every other software out there via its API Cons It is costly that some of the other options out there, but it does have a lot more features. I did find it a little bit difficult at first to get started as far as creating automations. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Review Source SK Steve K. CMO Internet Used the software for: 6-12 months ### "Amazing One-Stop-Shop for any Online Business" July 19, 2024 5.0 Pros This is a one-stop option for critical business tools. Gone are the days when I had to use 5-8 other software tools to make my business work. Everything is in one place, and this is a no-brainer when you factor in the savings versus other alternatives. Cons They appear to keep moving areas around, which requires me to re-learn a few steps. However, this is more of an annoyance than anything else because the power of this tool far outweighs it. Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) All-in-one software option versus having to integrate various tools. This software has saved me well over $10K per year. Review Source SV Sam V. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Issues with support and billing" February 2, 2024 3.0 I wouldn't recommend anyone use this unless you are a tech person or want to spend a lot of time with issues. I know someone who stil uses them but there are always bugs and the support isn't great. Pros The advertised features are great. They have lots of affiliates that make 40% plus on their product recommendations so you will hear lots of good things. There are two main companies that do support beyond Highlevel that charge 150-300 a month. Cons Billing support was aweful and they gave me the runaround about charges and refunding them. They said they were going to refund charges and then didn't and I had to follow up multiple times and then was left disappointed in the end. This company does not care about you at all and everyone seems to be incentivized through bonuses in sighups without any performance. You are getting a product that has a 100% markup. Its obvious from the 5 people I talked to in support that they weren't there to really help. Everyone said "sorry" but in a way that didn't seem genuine and after each encounter I still had to follow up to ask more aboout why this issue wasn't taken care of properly. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) More features offered and on paper it looks great. Review Source JC Jamie C. CEO Marketing and Advertising Used the software for: Less than 6 months ### "They almost cost me my biggest client." May 16, 2023 1.0 Worst tech customer service I've ever experience. Pros Nothing, since we were never able to deploy it at the simplest of levels due to their lack of support. Cons Worst experience dealing with a marketing automation/crm system in my life and I've worked with 15+ systems. Support was great when you could get a human but after almost 3 weeks of them trying to solve just 1 of our 25 issues I finally canceled because there was no communication, no matter how often I reached out to them. I personally lost $1000s in payments to my web developer, not to mention they almost made me lose my largest client. Very disappointing. I think this is the case of a tech co growing way too fast and not being able to keep up with their customers. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Cost and had heard great things Review Source Sonnal S S. Director Computer Software Used the software for: I used a free trial ### "I signed up for 14 days trial and they immediately charged my card $299 USD" August 3, 2023 1.0 Pros NO Pros only cons. On their main landing page they say no contract, no obligation, cancel anytime and sign up now. 14 days trial period.Well its a lie. Cons I signed up for 14 days trial and they immediately charged my card $299 USD Now i can't get hold of them to get my refund. Thats how horrible the system is. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Hands Down, The Best!" November 21, 2019 4.0 Absolutely amazing! They have to work out some kinks but it's gotten way better even in the last few months, so they are constantly working to improve it. I have no doubt that it will be off the charts in a few months. Pros It eliminates the need for most of the softwares I've been using from clickfunnels, clicksend, active campaign and more, which helps justify the cost because I'm actually saving money but canceling other subscriptions. Oh! And 2-way texting!! Cons The CRM functionality could definitely be better. As a whole, sometimes the software runs slow from a user perspective (definitely not often). Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) HighLevel has email marketing already built in as well as a CRM. Review Source Response from Innovate Fast November 22, 2019 Wow this is so kind of you, we are trying hard to be the best marketing agency platform in the world and we couldn't do it without amazing customers like you, thank you for joining us on this awesome journey and helping us make so much progress! JP Justin P. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Learning curve for high functionality" November 18, 2022 5.0 My overall experience is good, still a lot to learn, but HighLevel offers several tutorials and working sessions to optimize your software. Pros This is a all-in-one solution for your marketing efforts. I am new to this software and still working my way through integrations and workflows. This software can replace several other marketing platforms such as email marketing, sms marketing, CRM and social media publishing. The customer services is amazing and the onboarding process and customer success team is great. Cons With lots of functionality comes a serious learning curve. From sales funnels to workflows to pipelines, it has taken almost a month to really get into the software to understand the integrations and functionality. I was also unware of the additional costs for SMS and email marketing, this probably comes with my novelty to the product. Review Source VR Verified Reviewer CEO Retail Used the software for: I used a free trial ### "Good Software but horrible customer support and dubious business practices" March 15, 2023 5.0 I actually want to use high level and even introduce it to other businesses on mass, however the above issue which I can't even get help on, are a genuine concern. I read other reviews with similar issues and I just assumed they would have fixed these things by now. But nope! Pros Great functionality and business model. Good community of people that are working with the software Cons They have attempted to charge me even though I cancelled my trial days earlier. I also can't even access the support portal, as my log in details are not recognised, even though they work for logging into my account. Can't even reset password as it says I'm not the administrator, when I clearly am and have been the only person to access the account. Review Source MJ Matthew J. Business Development Computer Networking Used the software for: 2+ years ### "Love GHL. It is indispensable." January 13, 2024 5.0 Pros Really appreciated Muthaiah's attention to derail and help Cons None. It was extremely helpful. I will not hesitate to use the support again. Review Source JH Jessica H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system for automations" January 1, 2024 5.0 Pros The automations and appointment scheduling Cons Our notifications stopped working. I no longer get emails when leads schedule appointment requests Review Source AD Ashley D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Must have for CRM" April 11, 2022 5.0 Overall pleasant and has kept me organized. Not only can I bill automatically, but I can have everything in one spot. Pros I can stay organized and have everything in one spot! Cons Learning curve is pretty high. Also the phone app isn't all that user-friendly. Reason for choosing HighLevel A friend recommended it. Review Source VR Verified Reviewer Director Real Estate Used the software for: Less than 6 months ### "Absent customer support 30 day ticket unanswered " June 28, 2024 1.0 Shame the support doesn’t live up to the potential of the product Pros Was working well until I ran into an issue Cons The support is hit and miss on basic issues, had a real issue and no response no help at all. Review Source mT moses T. Founder Marketing and Advertising Used the software for: 1-2 years ### "High-level. Your all in one marketing solution" September 24, 2020 5.0 AMAZING. CANT HELP TO PROMOTE THIS SOFTWARE ENOUGH. Great software and community Pros This software consolidate all other software together into one. You remove the need to actually have multiple software (email marketing, calendar, texting tool, crm..) Save my company not only just a little bit of funds but it is super easy to use at any point of time. It has the best support as well!! Cons Nothing really! Just have some bugs but it is naturally common with alot of software as well. So there's no down side to it Review Source ME Matt E. Managing Member Medical Practice Used the software for: 6-12 months ### "Solid platform" January 22, 2021 4.0 Has helped quite a bit with CRM but would prefer to integrate with wordpress so we don't have to login to like 4 systems. Pros Drag and drop interface is nice. Endless customizations per campaign. Lots of integrations with other helpful tools like zapier. Logs conversations and can continue them from within the system. Cons Not super intuitive at times. Lots of clicking to get anywhere. No wordpress integration. Expensive if you want to do a lot with it. Alternatives considered [Alan](https://www.capterra.com/p/206323/Alan/)[WP ERP](https://www.capterra.com/p/185301/WP-ERP/) Reason for choosing HighLevel still use WP-ERP but it doesn't really have the texting functionality we wanted. Review Source MW Mark W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Glitchy features and terrible suppor" January 10, 2023 2.0 I paid for their premium setup and received very poor results. They created a generic landing page and input my company location information. That's it... On my onboarding call the rep kept getting up from the computer to blow his nose. Very odd. I asked for a refund and they were terrible about it. Furthermore, I keep getting charged even though my account is cancelled and support refuses to help. This has been going on for weeks. Pros It has a nice dashboard and offers many features. Cons Unfortunately I found a lot of the features did not work properly and couldn't be relied on. Review Source jS julien S. ceo Marketing and Advertising Used the software for: Less than 6 months ### "The ultimate tool for marketing agencies" October 24, 2021 5.0 The saas model business is really great to avoid churn rate. HL is the perfect tool for this business model! Pros It offers everything we need as a marketing agency to help local businesses. It is well designed. We have everything under one roof to manage your services :-) Cons Twilio is expensive in Europe and there isn't an alternative for the moment. To possibility to switch language in the dashboard would be nice for non English clients Reason for choosing HighLevel It has everything under one roof. I got a complete course with my affiliate purchase Review Source AA Adefemi A. Funnel hacker Marketing and Advertising Used the software for: 1-2 years ### "Great CRM and Marketing Software" June 14, 2022 5.0 I use Gohighlevel daily, not only do I love it for all it can do. I love it more because of its simplicity, robustness and ease of use. I have in the past used more than 8 popular marketing platforms. None comes close to Gohighlevel (this isn't an exaggeration, it's a FACT). Sign up on Gohighlevel today and get 14 days FREE trial. https://www.gohighlevel.com/main-page?fp\_ref=home\_ Pros It's robustness and many functionalities Cons Support needs to respond faster to requests Reason for choosing HighLevel RVMs and Powerdialer are available on Highlevel Review Source Daniel L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best interface for lead generation we've used so far." October 19, 2020 5.0 HighLevel is the best at what it does and has killed a prior generation of Facebook lead generator programs. Pros We use High Level as part of our platform to communicate with leads and get them scheduled to come in for their first appointment. Easy to use, clean display, and takes about 10 minutes to teach any of my employees how to do the most important things. Cons Not much to complain about. I wish it was cheaper but they have the right to charge what they want and if people keep paying it (i.e me) why should they change it. Review Source Josen R. Business Owner Internet Used the software for: Less than 6 months ### "HighLevel is a Game Changer for Agencies" May 25, 2021 4.0 I love it. Their feature development is fast. Their support is responsive. Their community is amazing. Pros HighLevel offers nearly a dozen services in its very inexpensive monthly package. All tolled, this would cost 10x as much if procuring the same services from different companies. Cons It's complicated to learn. But it's powerful once you do learn how to do things. Finding out about high level is something I am very happy about. I wish I would've learned about it sooner. Review Source SK Sandor K. Voice Trainer Music Used the software for: I used a free trial ### "Amazing Product, Amazing Support" July 31, 2023 5.0 Very freindly and service oriented Pros This is a big help to market my own services. Cons Maybe difficult to learn everything... But it is not a real critique. Reason for choosing HighLevel comprehensive use, huge possibilities Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.