Who Uses This Software?

Smaply is a journey mapping tool for customer experience professionals and service designers.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Please get in touch for an individual offer.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • More than Metrics
  • www.morethanmetrics.com
  • Founded 2013
  • Austria

About Smaply

Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization.

Smaply Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Attribution Modeling
  • Behavioral Analytics
  • Collaboration
  • Customer Profiles
  • Data Import / Export
  • Predictive Analytics
  • Surveys & Feedback
  • Templates

Smaply Reviews Recently Reviewed!

Capterra loader

Visualising customer experience made easy

Apr 06, 2019

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not

Pros: One of the best tools to visualize and digitize customer journey map, it's easy to build and share with team and stakeholders. For remote teams, it is super useful to collaborate and share insights from the research. It is also easy to build persona and mapping stakeholders which are super important to gain empathy. I also like the export feature if you don't want to invite everyone to collaborate or need it for offline viewing and print.

Cons: Nothing so far works well as expected.

Overall: The ultimate tool to Create, share and present your customer journey maps, personas and stakeholder maps.