Who Uses This Software?

Any organization using Active Directory and/or a Windows-based network that wants an easier way to manage their primary user, group, and computer infrastructure.


Average Ratings

31 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $329.00/one-time/user
  • Pricing Details
    Licensing is per-user, with additional discounts for different user levels.
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • SystemTools Software
  • www.systemtools.com
  • Founded 2001
  • United States

About Hyena

Used by tens of thousands of system administrators worldwide for nearly twenty (20) years, Hyena is designed to both simplify and centralize nearly all of the day-to-day Active Directory management tasks, while providing new capabilities for system administration. This functionality is provided in a single, centralized, easy to use product. Whether your organization is using Windows 2003, Windows 2016 or anything and everything in between, you can manage everything with one tool.


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Hyena Features

  • Access Certification
  • Compliance Management
  • Multi-Factor Authentication
  • Password Management
  • Privileged Account Management
  • Self-Service Access Request
  • Single Sign On
  • User Provisioning

Hyena Reviews Recently Reviewed!


Hyena by SystemTools

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hyena gives you easy access to most commonly used AD fields, in a well organized interface. Easy to configure Report features. Easy Installation and configuration

Cons: I am currently using v11.7 and migrating to current. With v11.7 I'm not exactly thrilled with the refresh options. There is no screen refresh and data update don't occur automatically. I have to click out and back into an OU to see updates. In some cases, I have to close Hyena and reopen it to see bulk updates

Overall: I originally began using Hyena because Microsoft was not yet offering an Active directory management tool for the Windows 7 OS. Today I continue to use it because it is easy to use.

Vendor Response

by SystemTools Software on February 08, 2019

Thanks for sharing your concerns on refreshing the display. Please open a support case with us so that we can better understand this:

https://systemtoolssoftware.helpspot.com/index.php?pg=request

Thanks

System Tools Hyena

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall functionality and features. And the cost is absolutely amazing. This is my favorite system administrator tool, especially for Active Directory domains. It includes features that come with tools that cost 10 times what Hyena sells for. And the customer support is outstanding.

Cons: There is really nothing to dislike. One feature I did like was the ability to renew my maintenance agreement for 1, 2 or 3 years. They now only allow 1 year renewals. I still keep mine up to date as there is nothing else like it for this price range.

Overall: I purchased Hyena to help me with day to day administration in AD / Windows domains. And I have never looked back. It is packed with features that often cost significantly more. And they continue to improve and enhance the capabilities. And the pricing remains so competitive.

Capterra loader

A great management tool I've used for years

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Hyena Enterprise is and has been an indispensable tool to manage our server and AD infrastructure. A single point of management for Active Directory, direct server management, and what I like the most is Exporter Pro that comes with Hyena.

Cons: For me needs, I have found no negatives to this software

Overall: I have used Hyena for many years now. It is my number one "core" management tool and I use it on a daily basis. The reporting tool (Exporter Pro) is indispensable for me as well. One way I use Exporter Pro is running scheduled reports on every server we have, in 15 locations. If we have a catastrophic crash - Exporter Pro output provides me with 90% of the information I need to rebuild a server exactly as it was before.

Hyena

Feb 26, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes it very easy to export lists of users/groups as well as remotely adding printers

Cons: The interface is a little dated and the customer forum does not seem to work anymore.

Overall: I like the product and will continue to use it. I just wish they'd update the GUI and reactivate the forum.

Vendor Response

by SystemTools Software on February 28, 2019

Regarding the forum, we set it to be a read-only resource years ago due to the amount of spamming and constant hacking attempts on customer data. Since we use a 3rd party product for the forum, the risks of having customer information being breached was not worth the value for a small number of postings. Customers also usually can't provide enough details for resolutions in most cases, so the board/forum just does not fit our support model.

Hyena application

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The biggest Pro for Hyena is the ease of use, as a manager of Identity Access Management, review AD objects and various attributes allow my team to quickly identify targeted accounts for review and modification.

Cons: Find it difficult to generate automated reports form Hyena tool set. The built in reporting tools and exporter pro is difficult to configure. We wind up just manually running a view and exporting that Excel

Overall: The ability to create AD queries within the Hyena tool allow us more flexibility then working directly in Active Directory. This tool is one of the key applications for our day to day operations.

Very happy with Hyena

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can get all the information I need about computers on our domain in one location. Some of the things I use it for is to find software installed, current IP address, users that have logged in, system uptime and the list goes on.

Cons: We haven't been able to easily find a way of adding new users that need e-mail addresses so for that we still use MS Active Directory.

Vendor Response

by SystemTools Software on January 08, 2019

Please open a support ticket so that we can determine why you are unable to create your email addresses:

https://systemtoolssoftware.helpspot.com/index.php?pg=request

Long time user

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration of so many individual tools. Ability to script actions. Can tie in with outside utilities.

Cons: The Exporter functions are weirdly complicated.

Overall: We originally picked up Hyena (YEARS ago) because it had the awesome ability of creating a User's personal Home Folder automatically when they were created. This sold us, originally, and we've never looked back. They've only gotten better over the years. Of course the price tag has gone up, but it is still the best value for the dollar of any AD management package!

Excellent AD Manager

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to sort bulk users and perform modifications on them makes managing AD so much easier. Using Hyena has made ADUC almost unbearable to go back to.

Cons: There is a small learning curve to using it. I was not the original purchaser of the product so I was taught everything second hand. I recommend looking at some of SystemTools guides before getting to far into using Hyena.

Very happy with Hyena

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Hyena is the ability to create both an AD account and an Exchange mailbox account at the same time. It saves me a lot of time and effort by having it done in one place instead of 2 different admin tools.

Cons: What I like least is the remote control functionality. I wish that is was integrated into the product similar to Dameware Utilities

Job Simplification

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Custom queries and Mass updates

Intuitive user interface

Cons: Software is great but wish there were more instructional videos available on the web site.

Overall: A real time saver. By creating customer queries, I can quickly get to all the information needed in my day to day responsibilities and tasks. Has saved me a ton of time.

Vendor Response

by SystemTools Software on January 03, 2019

Our full video library is available on YouTube here:

https://www.youtube.com/user/SystemToolsSoftware

Hyena

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the only tool I use to manage Active Directory and generate reports. The MSC tool pales in comparison to the ease in which Hyena works. Great product!

Cons: Nothing. It just works. Their support is responsive when needed.

Overall: I have used Hyena for years, and their dedication to the product is great. They continue to improve the product enhancing functionality and new features.

Hyena

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The account Functions are high point of this software, easy to use and it give me the ability to look at users in any configuration I choose.

Cons: Not sure I have a least, the software does what is clams to do.. The issues I had with the software have been addressed by the support folks.. in a timely manner.

Hyena is great!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great ties to AD, very functional and easy to use.

Cons: The aesthetics but I don't care about that if it works the way it needs to.

Overall: Great tool especially for Tech Services, use for password resets, user administration, PC remote assistance etc.

Hyena does it all

Jan 03, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use, a lot of tooling in one hand.

Cons: I cant come up with anything right now...

Overall: Managing accounts as a systemengineer. The copying function is very handy for management information.

Best for It Pros

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We not use anymore other tools to update and modify active directory

everyting is done with Hyena

Cons: Missing the option to make a good italian espresso

My favourite tool

Feb 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Hyena since approx. 2002

It great, reliable and easy to use.

Cons: Connecting to Apple clients could be improved :-)

Overall: Tremendously happy!

No serious AD-admin should do his job without Hyena.

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, lots of functionalities that are missing in the standard AD-tools. Especially the customizable queries are great!

Cons: I cant think of any. Maybe the exporting tool could be a little friendlier (f.e. 'save as' functionality instead of having to go into the menu)

Overall: Hyena comes in handy when having to create overviews of users or other objects. In my company its mostly used for the user-queries (which users have manager Y, are there any fields missing or inconsistent etc.)

Admins Swiss Knife

Feb 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Hyena for at least 15 years now and it has become an invaluable tool for the daily admin Tasks. Even now that I do not do administration myself anymore it is still extremely useful and I bought licenses for my whole admin staff.

Cons: The Interface looks a bit dated now. So some refreshing there would be very nice.

Overall: Makes the daily Admin Tasks a lot easier and gives you all the Functions you need in one Tool instead of a whole bunch of RSAT Tools.

Hyena Review

Jan 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Useful reports can be created easily

- Easy install and customization

Cons: - GUI could be improved (especially creating new queries)

- More assistance to create elaborate LDAP queries

Overall: I have used several AD reporting tools, this is one of the easiest ones

Vendor Response

by SystemTools Software on January 08, 2019

Thanks for the review. Please open a support ticket so that we can help with creating the LDAP queries you want:

https://systemtoolssoftware.helpspot.com/index.php?pg=request

the Go-To tool

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used this software since i think version 9. It has always been a fantastic tool dealing with AD/Users/Email. The functionality continues to get better with time.

Cons: I don't have anything negative to say about Hyena.

Overall: It saves me tons of time from having to RDP or write custom query scripts to investigate end user account issues. It has saved hundreds of man hours for me over the past years in quickly identifying problems.

Hyena

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great functions and tons of utility. Helps with managing all of AD.

Cons: There are no cons to this product. I find it to be very useful.

Making Active Directory Administration Easy!

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hyena is very easy to use and it works very well. I highly recommend it!

Cons: Nothing! It just works! I wouldn't change anything!

Hyena - the advanced AD tool!

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you ever wish you could do something that isn't possible with the regular Windows AD Users and Computers tool, Hyena is the tool!

Cons: It has so many features, it takes a little bit to get used to, and figure out what all you can do with this powerful tool.

Overall: It is absolutely great for making reports, or list certain "groups" of users, and export them into an Excel file for example. Or making mass changes.

Great windows admin tool

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automates my daily tasks saves hours. Great product, inexpensive!

Cons: None to speak of. Never had to use support so can't speak to that but so far so good.

System Administration

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product made it simple for us to give this to a person who is starting to learn Windows system or found it easier to navigate with a more simpler interface.

Cons: The ability to run reports, audits made easy

Overall: A welcome surprise did the demo and made the purchase. Used a two different companies so far.

Capterra loader

Explore in depth any AD Strucure.

Dec 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Fully explore any Active Directory backbone.

Very powerful export and import tool

Many capabilities - and adjustable views.

Cons: It is not very cheap.

Needs to be updated more often.

Some imports, like extensionAttibute was not being uploaded.

Vendor Response

by SystemTools Software on December 18, 2018

Thank you for the review. If you don't mind, open a support ticket with us (url below), so that we can help with the 'ExtensionAttribute'; we update Hyena every 6 months, with intermediate patches:

https://www.systemtools.com/support.htm

Easy way to manage AD

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hyena has the functionality that you think should be built in to Microsoft Tools, but are missing. It's easy to see and export info about accounts.

Overall: I perform AD Account audits with Hyena. Makes my life a lot easier.

Long Time Hyena user

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use and maintenance renewal cost

Cons: lack of color with the user interface. things windows tend to blend together

Overall: basic issues with AD functions

VP of Application and Support Services

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with scripting AD export reports needed in audit purposes.

Cons: I have not run into any issues with the software at this time.

Hyena query

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is such powerful tool, allows to run different queries and tasks . The help files are very detail and informative. Support engineers are pretty quick and knowledgeable.

Cons: Not I can think of. I discover new things everyday ,

Overall: it is great tool, and saves lots of time

Ultimate Active Directory / PC / Server Probe!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sheer completeness of the tools available for every imaginable query

Cons: The interface is a tad dated... looks like an application from the late 90's