--- title: "Hyena Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hyena Software - reviews, pricing plans, popular comparisons to other Identity Management products and more." source_url: "https://www.capterra.com/p/177173/Hyena/" page_type: "product" language: "en" --- # Hyena Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hyena ## What is Hyena? Used by tens of thousands of system administrators worldwide for over twenty-five (25) years, Hyena is designed to both simplify and centralize nearly all of the day-to-day Active Directory management tasks, while providing new capabilities for system administration. This functionality is provided in a single, centralized, easy to use product. Whether your organization is using Windows 2003, Windows 2022 or anything and everything in between, you can manage everything with one tool. ## What is Hyena used for? [Identity Management](https://www.capterra.com/identity-management-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $329 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hyena?[Manage this product listing](https://www.g2.com/products/hyena/claim_requests/new?auto=true) ## Hyena Overview Updated September 2026 AI summary Hyena supports organizations of all sizes in managing identity and access within Windows-based environments, with features including privileged account management, user provisioning, password management, compliance tools, and detailed reporting. Designed for IT administrators and security teams, it integrates with Active Directory and offers event logging and security auditing, all deployed on Windows systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hyena 4.7 (35) VS. [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $329 Other Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (35) Ease Of Use 4.9 (4,880) Value For Money 4.8 (30) Value For Money 4.8 (3,726) Customer Service 4.7 (25) Customer Service 4.7 (4,013) ## Hyena alternatives [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (945)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (147)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Hyena Overview ### Which roles and teams benefit most from Hyena? Hyena is most used by IT administrators, security teams, and infrastructure leaders who manage Active Directory, servers, and user environments. Help desk staff and support specialists rely on it for account troubleshooting and permissions checks, while IT managers, architects, and operations leaders use it to streamline audits, reporting, and system administration. Answer based on 35 reviews Overview ### What company size and specific industries is Hyena built for? Hyena is designed for organizations of any size that use Active Directory or a Windows-based network, including businesses that need to manage user, group, and computer infrastructure. It is not tied to a specific industry and fits companies that rely on Windows administration. Features and Usability ### What are the key features of Hyena? Hyena offers privileged account management, password management, user management, and user provisioning for controlling access across accounts and directories. It also includes access certification, self-service access request, event logs, security auditing, compliance management, reporting and statistics, and Active Directory integration for tracking and reviewing administrative activity. Getting Started and Support ### What training and onboarding options does Hyena offer? Hyena provides documentation to support team training and onboarding. Documentation gives users written reference material for reviewing features, following setup steps, and checking product details as needed during early use and ongoing work. Answer based on 1 reviews ## Features AI summary Based on 894 Identity Management reviews Capterra data shows that buyers of Identity Management software rank the following features as their top priorities: - **Access Management** (**57%** of reviewers rated this feature as critical) - **Password Management** (**65%**) - **Secure Login** (**58%**) Hyena includes **Password Management** but does not offer **Access Management** or **Secure Login**. Instead, it provides **User Provisioning** (**53%**), another feature reviewers see as important. This gives teams a way to manage user accounts and control how employees get set up in connected systems, helping businesses maintain account oversight and reduce manual administrative work. Password Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords User Provisioning 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Privileged Account Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Control, monitor, and secure privileged accounts and their access to critical data and IT applications Access Certification Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Active Directory Integration Integrates with Active Directory Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Hyena 9 features ### All Features - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Active Directory Integration: Integrates with Active Directory - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures --- Get Advice We can help you find the software with the features you need. Features 4.7 (35) 4.7 Based on 35 reviews ## Pricing Value for money 4.8 (30) Free Trial [View pricing plan details](https://www.capterra.com/p/177173/Hyena/pricing/) Hyena $329.00 Other, It includes: - Bulk Editing - Directory Importing - Directory Management - Event Management - Exchange Administration - Job & Task Scheduling - Server Management - User Management Value for money 4.8 (30) 4.8 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (25) 4.7 Based on 25 reviews ## User reviews Overall rating 4.7 Based on 35 reviews Filter by rating 5(26) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM mike M. System Administrator Information Services ### "Hyena - Essential tool for AD Admins" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 As an Admin, it would take much longer to perform some duties without Hyena. Come Audit time, Hyena is instrumental in quickly compiling requested lists of users / groups / computers Pros The ability to view all computers / groups or Users in a single list is a key feature. Recurse function throughout the hierarchy shows accounts in a single window making it easy to copy/paste, or even modify descriptions in a bulk edit. Easy to copy group memberships from one object to another. View Direct and Indirect group memberships. modify AD queries to suit the user's needs Cons Computers should be a default option when adding resources. Defaults to Users / Groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2022 Thank you for your support. Please open a support ticket with us to discuss the default of computers vs. user/groups. We would like to know more about this limitation: https://systemtoolssoftware.helpspot.com/ WL Will L. IT Director Government Administration ### "Very useful Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 29, 2020 Have been a client for years 5 years+; I enjoy the product and find many uses for it. Pros I use the information for discovery, inventory, troubleshooting and budgeting. Cons I don't dislike any features. The program works as described Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dan R. Information Systems Manager Non-Profit Organization Management ### "Great Software for Domain Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 23, 2020 I have used Hyena since 1997. It is a fantastic product. Once we started going to cloud based products, Hyena became less useful. Pros It brought everything into one location for a domain. Cons Once we moved to Office 365 we could no longer use Hyena to created user accounts. Fix this please! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dennis D. Portflio Manager Utilities ### "Renewals" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 21, 2019 n/a Pros Not an end user of it. Cons Online renewals such as this are problematic for corporations. We are not geared for that. We have Procurement depts. and purchasing policies that we must adhere to. This will cause us to drop your product. Reasons for choosing Hyena n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2019 Thank you for your review, but I'm confused by your comments about online renewals. We accept orders, including renewals, through phone, email, purchase orders , postal mail, (even fax!), so please contact sales@systemtools.com with more information on why you believed you could only renew online. AR Adrian R. Admin Construction ### "Easy way to manage AD" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 15, 2019 I perform AD Account audits with Hyena. Makes my life a lot easier. Pros Hyena has the functionality that you think should be built in to Microsoft Tools, but are missing. It's easy to see and export info about accounts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD John D. LAN Manager Health, Wellness and Fitness ### "Great windows admin tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 15, 2019 Pros Automates my daily tasks saves hours. Great product, inexpensive! Cons None to speak of. Never had to use support so can't speak to that but so far so good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Alex S. IT Operations Manager Real Estate ### "Very happy with Hyena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 12, 2019 Pros What I like most about Hyena is the ability to create both an AD account and an Exchange mailbox account at the same time. It saves me a lot of time and effort by having it done in one place instead of 2 different admin tools. Cons What I like least is the remote control functionality. I wish that is was integrated into the product similar to Dameware Utilities Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SI Servizi I. MR Education Management ### "Best for It Pros" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 Pros We not use anymore other tools to update and modify active directory everyting is done with Hyena Cons Missing the option to make a good italian espresso Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. Senior Windows Engineer Insurance ### "System Tools Hyena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2019 I purchased Hyena to help me with day to day administration in AD / Windows domains. And I have never looked back. It is packed with features that often cost significantly more. And they continue to improve and enhance the capabilities. And the pricing remains so competitive. Pros The overall functionality and features. And the cost is absolutely amazing. This is my favorite system administrator tool, especially for Active Directory domains. It includes features that come with tools that cost 10 times what Hyena sells for. And the customer support is outstanding. Cons There is really nothing to dislike. One feature I did like was the ability to renew my maintenance agreement for 1, 2 or 3 years. They now only allow 1 year renewals. I still keep mine up to date as there is nothing else like it for this price range. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Scott C. Help Desk Technician Machinery ### "Hyena" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 26, 2019 I like the product and will continue to use it. I just wish they'd update the GUI and reactivate the forum. Pros Makes it very easy to export lists of users/groups as well as remotely adding printers Cons The interface is a little dated and the customer forum does not seem to work anymore. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 28, 2019 Regarding the forum, we set it to be a read-only resource years ago due to the amount of spamming and constant hacking attempts on customer data. Since we use a 3rd party product for the forum, the risks of having customer information being breached was not worth the value for a small number of postings. Customers also usually can't provide enough details for resolutions in most cases, so the board/forum just does not fit our support model. [View all Reviews](https://www.capterra.com/p/177173/Hyena/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.