# Hyena Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hyena Software - reviews, pricing plans, popular comparisons to other Identity Management products and more. Source: https://www.capterra.com/p/177173/Hyena/ --- # Hyena Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hyena ## What is Hyena? Used by tens of thousands of system administrators worldwide for over twenty-five (25) years, Hyena is designed to both simplify and centralize nearly all of the day-to-day Active Directory management tasks, while providing new capabilities for system administration. This functionality is provided in a single, centralized, easy to use product. Whether your organization is using Windows 2003, Windows 2022 or anything and everything in between, you can manage everything with one tool. ## What is Hyena used for? [Identity Management](https://www.capterra.com/identity-management-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $329 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hyena?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.systemtools.com&name=Hyena) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hyena 4.7 (35) VS. [4.7 (944)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $329 Other Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (35) Ease Of Use 4.6 (928) Value For Money 4.8 (30) Value For Money 4.5 (488) Customer Service 4.7 (25) Customer Service 4.5 (508) ## Hyena alternatives [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (216)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (143)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (38)](https://www.capterra.com/p/233551/Jamf-Connect/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177173/Hyena/alternatives/) ## FAQs about Hyena Overview ### Which roles and teams benefit most from Hyena? Hyena is most used by IT administrators, security teams, and infrastructure leaders who manage Active Directory, user accounts, and network resources. Help desk staff and support specialists rely on it to troubleshoot permissions and access issues quickly, while IT managers and architects use it to audit environments, streamline administration, and improve operational visibility. Answer based on 35 reviews Overview ### What company size and specific industries is Hyena built for? Hyena is designed for organizations of any size that use Active Directory or a Windows-based network, including businesses that need to manage user, group, and computer infrastructure. It is not tied to a specific industry and fits companies that rely on Windows administration. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Hyena? Hyena offers privileged account management, password management, user management, and user provisioning for directory administration. It also includes Active Directory integration, access certification, self-service access request, event logs, security auditing, compliance management, and reporting and statistics for tracking access and administrative activity. Getting Started and Support ### What training and onboarding options does Hyena offer? Hyena provides documentation to support team onboarding and product reference. Documentation gives users written guidance they can review when learning features, checking configuration steps, or looking up product details during setup and ongoing use. Answer based on 1 reviews ## Features AI summary Based on 890 Identity Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing identity management software: - **Access Management** (**57%** of reviewers rated this feature as critical) - **Password Management** (**66%**) - **Secure Login** (**58%**) Hyena includes **Password Management**, which helps teams manage credentials more efficiently across users and systems. However, it does not offer **Access Management** or **Secure Login**. Instead, it provides **User Provisioning** (**53%**), a feature that still matters to many reviewers and helps businesses set up, update, and remove user accounts more efficiently, providing teams with better control over user access and account lifecycle tasks. Password Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords User Provisioning 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Privileged Account Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Control, monitor, and secure privileged accounts and their access to critical data and IT applications Access Certification Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Active Directory Integration Integrates with Active Directory Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Hyena 9 features Verify user access rights within systems to confirm each user has appropriate and authorized access to resources Integrates with Active Directory Track and manage adherence to policies for any service, product, process, or supplier A chronological record of actions or occurrences within a network, software, or process Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Control, monitor, and secure privileged accounts and their access to critical data and IT applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Systematic evaluation of the security of a company's overall security system and situation Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Get Advice We can help you find the software with the features you need. Features 4.7 (35) 4.7 Based on 35 reviews ## Pricing Value for money 4.8 (30) Free Trial [View pricing plan details](https://www.capterra.com/p/177173/Hyena/pricing/) Hyena $329.00 Other, It includes: - Bulk Editing - Directory Importing - Directory Management - Event Management - Exchange Administration - Job & Task Scheduling - Server Management - User Management Value for money 4.8 (30) 4.8 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (25) 4.7 Based on 25 reviews ## User reviews Overall rating 4.7 Based on 35 reviews Filter by rating 5(26) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM mike M. System Administrator Information Services ### "Hyena - Essential tool for AD Admins" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 As an Admin, it would take much longer to perform some duties without Hyena. Come Audit time, Hyena is instrumental in quickly compiling requested lists of users / groups / computers Pros The ability to view all computers / groups or Users in a single list is a key feature. Recurse function throughout the hierarchy shows accounts in a single window making it easy to copy/paste, or even modify descriptions in a bulk edit. Easy to copy group memberships from one object to another. View Direct and Indirect group memberships. modify AD queries to suit the user's needs Cons Computers should be a default option when adding resources. Defaults to Users / Groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2022 Thank you for your support. Please open a support ticket with us to discuss the default of computers vs. user/groups. We would like to know more about this limitation: https://systemtoolssoftware.helpspot.com/ WL Will L. IT Director Government Administration ### "Very useful Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 29, 2020 Have been a client for years 5 years+; I enjoy the product and find many uses for it. Pros I use the information for discovery, inventory, troubleshooting and budgeting. Cons I don't dislike any features. The program works as described Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dan R. Information Systems Manager Non-Profit Organization Management ### "Great Software for Domain Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 23, 2020 I have used Hyena since 1997. It is a fantastic product. Once we started going to cloud based products, Hyena became less useful. Pros It brought everything into one location for a domain. Cons Once we moved to Office 365 we could no longer use Hyena to created user accounts. Fix this please! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dennis D. Portflio Manager Utilities ### "Renewals" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 21, 2019 n/a Pros Not an end user of it. Cons Online renewals such as this are problematic for corporations. We are not geared for that. We have Procurement depts. and purchasing policies that we must adhere to. This will cause us to drop your product. Reasons for choosing Hyena n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2019 Thank you for your review, but I'm confused by your comments about online renewals. We accept orders, including renewals, through phone, email, purchase orders , postal mail, (even fax!), so please contact sales@systemtools.com with more information on why you believed you could only renew online. AR Adrian R. Admin Construction ### "Easy way to manage AD" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 15, 2019 I perform AD Account audits with Hyena. Makes my life a lot easier. Pros Hyena has the functionality that you think should be built in to Microsoft Tools, but are missing. It's easy to see and export info about accounts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD John D. LAN Manager Health, Wellness and Fitness ### "Great windows admin tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 15, 2019 Pros Automates my daily tasks saves hours. Great product, inexpensive! Cons None to speak of. Never had to use support so can't speak to that but so far so good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Alex S. IT Operations Manager Real Estate ### "Very happy with Hyena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 12, 2019 Pros What I like most about Hyena is the ability to create both an AD account and an Exchange mailbox account at the same time. It saves me a lot of time and effort by having it done in one place instead of 2 different admin tools. Cons What I like least is the remote control functionality. I wish that is was integrated into the product similar to Dameware Utilities Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SI Servizi I. MR Education Management ### "Best for It Pros" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 Pros We not use anymore other tools to update and modify active directory everyting is done with Hyena Cons Missing the option to make a good italian espresso Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. Senior Windows Engineer Insurance ### "System Tools Hyena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2019 I purchased Hyena to help me with day to day administration in AD / Windows domains. And I have never looked back. It is packed with features that often cost significantly more. And they continue to improve and enhance the capabilities. And the pricing remains so competitive. Pros The overall functionality and features. And the cost is absolutely amazing. This is my favorite system administrator tool, especially for Active Directory domains. It includes features that come with tools that cost 10 times what Hyena sells for. And the customer support is outstanding. Cons There is really nothing to dislike. One feature I did like was the ability to renew my maintenance agreement for 1, 2 or 3 years. They now only allow 1 year renewals. I still keep mine up to date as there is nothing else like it for this price range. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Scott C. Help Desk Technician Machinery ### "Hyena" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 26, 2019 I like the product and will continue to use it. I just wish they'd update the GUI and reactivate the forum. Pros Makes it very easy to export lists of users/groups as well as remotely adding printers Cons The interface is a little dated and the customer forum does not seem to work anymore. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 28, 2019 Regarding the forum, we set it to be a read-only resource years ago due to the amount of spamming and constant hacking attempts on customer data. Since we use a 3rd party product for the forum, the risks of having customer information being breached was not worth the value for a small number of postings. Customers also usually can't provide enough details for resolutions in most cases, so the board/forum just does not fit our support model. [View all Reviews](https://www.capterra.com/p/177173/Hyena/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Okta vs Hyena](https://www.capterra.com/compare/119653-177173/Okta-vs-Hyena)