# Hyena Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Hyena the right Identity Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/177173/Hyena/reviews

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Hyena

4.7 (35)

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Last updated March 13th, 2026

# Reviews of Hyena

Ease of use

4.6

Customer Service

4.7

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mark Y.  
IT Manager / Systems and Network Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "A great management tool I've used for years"

January 23, 2019

4.0

I have used Hyena for many years now. It is my number one "core" management tool and I use it on a daily basis. The reporting tool (Exporter Pro) is indispensable for me as well. One way I use Exporter Pro is running scheduled reports on every server we have, in 15 locations. If we have a catastrophic crash - Exporter Pro output provides me with 90% of the information I need to rebuild a server exactly as it was before.

Pros

Hyena Enterprise is and has been an indispensable tool to manage our server and AD infrastructure. A single point of management for Active Directory, direct server management, and what I like the most is Exporter Pro that comes with Hyena.

Cons

For me needs, I have found no negatives to this software

Review Source

mM

mike M.  
System Administrator  
Information Services  
Used the software for: 2+ years

### "Hyena - Essential tool for AD Admins"

June 7, 2022

5.0

As an Admin, it would take much longer to perform some duties without Hyena. Come Audit time, Hyena is instrumental in quickly compiling requested lists of users / groups / computers

Pros

The ability to view all computers / groups or Users in a single list is a key feature. Recurse function throughout the hierarchy shows accounts in a single window making it easy to copy/paste, or even modify descriptions in a bulk edit. Easy to copy group memberships from one object to another. View Direct and Indirect group memberships. modify AD queries to suit the user's needs

Cons

Computers should be a default option when adding resources. Defaults to Users / Groups.

Review Source

Response from SystemTools Software

June 10, 2022

Thank you for your support. Please open a support ticket with us to discuss the default of computers vs. user/groups. We would like to know more about this limitation: https://systemtoolssoftware.helpspot.com/

DR

Dan R.  
Information Systems Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Software for Domain Management"

July 23, 2020

5.0

I have used Hyena since 1997. It is a fantastic product. Once we started going to cloud based products, Hyena became less useful.

Pros

It brought everything into one location for a domain.

Cons

Once we moved to Office 365 we could no longer use Hyena to created user accounts. Fix this please!

Review Source

VR

Verified Reviewer  
IT Director  
Retail  
Used the software for: 2+ years

### "Hyena application"

December 19, 2018

5.0

The ability to create AD queries within the Hyena tool allow us more flexibility then working directly in Active Directory. This tool is one of the key applications for our day to day operations.

Pros

The biggest Pro for Hyena is the ease of use, as a manager of Identity Access Management, review AD objects and various attributes allow my team to quickly identify targeted accounts for review and modification.

Cons

Find it difficult to generate automated reports form Hyena tool set. The built in reporting tools and exporter pro is difficult to configure. We wind up just manually running a view and exporting that Excel

Review Source

MP

Michael P.  
Senior Windows Engineer  
Insurance  
Used the software for: 2+ years

### "System Tools Hyena"

March 4, 2019

5.0

I purchased Hyena to help me with day to day administration in AD / Windows domains. And I have never looked back. It is packed with features that often cost significantly more. And they continue to improve and enhance the capabilities. And the pricing remains so competitive.

Pros

The overall functionality and features. And the cost is absolutely amazing. This is my favorite system administrator tool, especially for Active Directory domains. It includes features that come with tools that cost 10 times what Hyena sells for. And the customer support is outstanding.

Cons

There is really nothing to dislike. One feature I did like was the ability to renew my maintenance agreement for 1, 2 or 3 years. They now only allow 1 year renewals. I still keep mine up to date as there is nothing else like it for this price range.

Review Source

SC

Scott C.  
Help Desk Technician  
Machinery  
Used the software for: 2+ years

### "Hyena"

February 26, 2019

4.0

I like the product and will continue to use it. I just wish they'd update the GUI and reactivate the forum.

Pros

Makes it very easy to export lists of users/groups as well as remotely adding printers

Cons

The interface is a little dated and the customer forum does not seem to work anymore.

Review Source

Response from SystemTools Software

February 28, 2019

Regarding the forum, we set it to be a read-only resource years ago due to the amount of spamming and constant hacking attempts on customer data. Since we use a 3rd party product for the forum, the risks of having customer information being breached was not worth the value for a small number of postings. Customers also usually can't provide enough details for resolutions in most cases, so the board/forum just does not fit our support model.

VR

Verified Reviewer  
Cloud Architect  
Hospital & Health Care  
Used the software for: 2+ years

### "No serious AD-admin should do his job without Hyena."

January 8, 2019

5.0

Hyena comes in handy when having to create overviews of users or other objects. In my company its mostly used for the user-queries (which users have manager Y, are there any fields missing or inconsistent etc.)

Pros

Ease of use, lots of functionalities that are missing in the standard AD-tools. Especially the customizable queries are great!

Cons

I cant think of any. Maybe the exporting tool could be a little friendlier (f.e. 'save as' functionality instead of having to go into the menu)

Review Source

VR

Verified Reviewer  
Head of IT  
Construction  
Used the software for: 2+ years

### "Admins Swiss Knife"

February 6, 2019

5.0

Makes the daily Admin Tasks a lot easier and gives you all the Functions you need in one Tool instead of a whole bunch of RSAT Tools.

Pros

I have used Hyena for at least 15 years now and it has become an invaluable tool for the daily admin Tasks. Even now that I do not do administration myself anymore it is still extremely useful and I bought licenses for my whole admin staff.

Cons

The Interface looks a bit dated now. So some refreshing there would be very nice.

Review Source

VR

Verified Reviewer  
Director of Technical Operations  
Financial Services  
Used the software for: 2+ years

### "the Go-To tool"

December 20, 2018

5.0

It saves me tons of time from having to RDP or write custom query scripts to investigate end user account issues. It has saved hundreds of man hours for me over the past years in quickly identifying problems.

Pros

I have used this software since i think version 9. It has always been a fantastic tool dealing with AD/Users/Email. The functionality continues to get better with time.

Cons

I don't have anything negative to say about Hyena.

Review Source

VR

Verified Reviewer  
IT Security Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent AD Manager"

February 7, 2019

5.0

Pros

The ability to sort bulk users and perform modifications on them makes managing AD so much easier. Using Hyena has made ADUC almost unbearable to go back to.

Cons

There is a small learning curve to using it. I was not the original purchaser of the product so I was taught everything second hand. I recommend looking at some of SystemTools guides before getting to far into using Hyena.

Review Source

AR

Adrian R.  
Admin  
Construction  
Used the software for: 2+ years

### "Easy way to manage AD"

March 15, 2019

5.0

I perform AD Account audits with Hyena. Makes my life a lot easier.

Pros

Hyena has the functionality that you think should be built in to Microsoft Tools, but are missing. It's easy to see and export info about accounts.

Review Source

DF

Dominique F.  
VP of Application and Support Services  
Information Technology and Services  
Used the software for: 2+ years

### "VP of Application and Support Services"

January 19, 2019

5.0

Pros

The ease with scripting AD export reports needed in audit purposes.

Cons

I have not run into any issues with the software at this time.

Review Source

JP

Joe P.  
Information Systems Project Manager  
Textiles  
Used the software for: 2+ years

### "Hyena by SystemTools"

January 25, 2019

5.0

I originally began using Hyena because Microsoft was not yet offering an Active directory management tool for the Windows 7 OS. Today I continue to use it because it is easy to use.

Pros

Hyena gives you easy access to most commonly used AD fields, in a well organized interface. Easy to configure Report features. Easy Installation and configuration

Cons

I am currently using v11.7 and migrating to current. With v11.7 I'm not exactly thrilled with the refresh options. There is no screen refresh and data update don't occur automatically. I have to click out and back into an OU to see updates. In some cases, I have to close Hyena and reopen it to see bulk updates

Review Source

Response from SystemTools Software

February 8, 2019

Thanks for sharing your concerns on refreshing the display. Please open a support case with us so that we can better understand this: https://systemtoolssoftware.helpspot.com/index.php?pg=request Thanks

RG

Ron G.  
IT Supervisor  
Chemicals  
Used the software for: 2+ years

### "Long time user"

January 3, 2019

5.0

We originally picked up Hyena (YEARS ago) because it had the awesome ability of creating a User's personal Home Folder automatically when they were created. This sold us, originally, and we've never looked back. They've only gotten better over the years. Of course the price tag has gone up, but it is still the best value for the dollar of any AD management package!

Pros

Integration of so many individual tools. Ability to script actions. Can tie in with outside utilities.

Cons

The Exporter functions are weirdly complicated.

Review Source

AS

Alex S.  
IT Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Very happy with Hyena"

March 12, 2019

5.0

Pros

What I like most about Hyena is the ability to create both an AD account and an Exchange mailbox account at the same time. It saves me a lot of time and effort by having it done in one place instead of 2 different admin tools.

Cons

What I like least is the remote control functionality. I wish that is was integrated into the product similar to Dameware Utilities

Review Source

DS

Desirae S.  
Computer Support Specialist  
Government Administration  
Used the software for: 2+ years

### "Very happy with Hyena"

January 8, 2019

5.0

Pros

I can get all the information I need about computers on our domain in one location. Some of the things I use it for is to find software installed, current IP address, users that have logged in, system uptime and the list goes on.

Cons

We haven't been able to easily find a way of adding new users that need e-mail addresses so for that we still use MS Active Directory.

Review Source

Response from SystemTools Software

January 8, 2019

Please open a support ticket so that we can determine why you are unable to create your email addresses: https://systemtoolssoftware.helpspot.com/index.php?pg=request

WL

Will L.  
IT Director  
Government Administration  
Used the software for: 2+ years

### "Very useful Product"

October 29, 2020

5.0

Have been a client for years 5 years+; I enjoy the product and find many uses for it.

Pros

I use the information for discovery, inventory, troubleshooting and budgeting.

Cons

I don't dislike any features. The program works as described

Review Source

SK

Sammy K.  
Application Engineer  
Wholesale  
Used the software for: 2+ years

### "Job Simplification"

December 28, 2018

5.0

A real time saver. By creating customer queries, I can quickly get to all the information needed in my day to day responsibilities and tasks. Has saved me a ton of time.

Pros

Custom queries and Mass updates Intuitive user interface

Cons

Software is great but wish there were more instructional videos available on the web site.

Review Source

Response from SystemTools Software

January 3, 2019

Our full video library is available on YouTube here: https://www.youtube.com/user/SystemToolsSoftware

PF

Pam F.  
ISO  
Food & Beverages  
Used the software for: 2+ years

### "Hyena"

January 9, 2019

5.0

I have used Hyena for years, and their dedication to the product is great. They continue to improve the product enhancing functionality and new features.

Pros

It is the only tool I use to manage Active Directory and generate reports. The MSC tool pales in comparison to the ease in which Hyena works. Great product!

Cons

Nothing. It just works. Their support is responsive when needed.

Review Source

DD

Dennis D.  
Portflio Manager  
Utilities  
Used the software for: 2+ years

### "Renewals"

August 21, 2019

4.0

n/a

Pros

Not an end user of it.

Cons

Online renewals such as this are problematic for corporations. We are not geared for that. We have Procurement depts. and purchasing policies that we must adhere to. This will cause us to drop your product.

Reason for choosing Hyena

n/a

Review Source

Response from SystemTools Software

August 22, 2019

Thank you for your review, but I'm confused by your comments about online renewals. We accept orders, including renewals, through phone, email, purchase orders , postal mail, (even fax!), so please contact sales@systemtools.com with more information on why you believed you could only renew online.

SI

Servizi I.  
MR  
Education Management  
Used the software for: 2+ years

### "Best for It Pros"

March 8, 2019

5.0

Pros

We not use anymore other tools to update and modify active directory everyting is done with Hyena

Cons

Missing the option to make a good italian espresso

Review Source

JB

Jeffrey B.  
Network eng  
Education Management  
Used the software for: 2+ years

### "Hyena"

January 18, 2019

4.0

Pros

The account Functions are high point of this software, easy to use and it give me the ability to look at users in any configuration I choose.

Cons

Not sure I have a least, the software does what is clams to do.. The issues I had with the software have been addressed by the support folks.. in a timely manner.

Review Source

VR

Verified Reviewer  
Senior Director, Global IT Service Delivery  
Insurance  
Used the software for: 6-12 months

### "Hyena Review"

January 7, 2019

4.0

I have used several AD reporting tools, this is one of the easiest ones

Pros

\- Useful reports can be created easily - Easy install and customization

Cons

\- GUI could be improved (especially creating new queries) - More assistance to create elaborate LDAP queries

Review Source

Response from SystemTools Software

January 8, 2019

Thanks for the review. Please open a support ticket so that we can help with creating the LDAP queries you want: https://systemtoolssoftware.helpspot.com/index.php?pg=request

ZG

Zachary G.  
Technical Services Team Lead  
Insurance  
Used the software for: 2+ years

### "Hyena is great!"

February 13, 2019

5.0

Great tool especially for Tech Services, use for password resets, user administration, PC remote assistance etc.

Pros

Great ties to AD, very functional and easy to use.

Cons

The aesthetics but I don't care about that if it works the way it needs to.

Review Source

JV

Jan V.  
Systemengineer  
Broadcast Media  
Used the software for: 2+ years

### "Hyena does it all"

January 3, 2019

4.0

Managing accounts as a systemengineer. The copying function is very handy for management information.

Pros

The ease of use, a lot of tooling in one hand.

Cons

I cant come up with anything right now...

Review Source

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