# Chatlio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatlio the right Live Chat solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177179/Chatlio/reviews --- Chatlio 4.3 (7) [View alternatives](https://www.capterra.com/p/177179/Chatlio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chatlio Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jens O. CEO Security and Investigations Used the software for: 2+ years ### "Good live chat" June 12, 2023 4.0 Works very well Pros That we can use it with Slack so we dont need another client. Cons It is a bit expensive and is charging for everything. One extra operator. One extra chat topic etc. The default pricing may not fit all businesses. Review Source PW Pete W. Communications Officer Government Administration Used the software for: 2+ years ### "Get Chatting in an Instant with Chatlio" December 8, 2022 4.0 Overall, I was very pleased with Chatlio because of the extra value it gave us with Slack and the ease of set-up, use, and administration. Pros Chatlio is so easy to use and set up because it integrates with Slack perfectly. We had our entire system set up and launched in less than one day. They give you everything you need to be successful. It honestly added so much value to our Slack contract because it allowed us to bring outsiders into our internal Slack chats. Cons The only downside to Chatlio is more of a Slack thing than anything they can control. To do certain tasks, Slack makes you type in these commands that many of our users just weren't familiar with. They eventually got the hang of it but it did take time and training to get everyone comfortable. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Chatlio Price. Chatlio is priced extremely low for the value that it can bring to your website. The problem with the other chat options is they charged by the user which for us was just way too expensive. Chatlio is just one flat monthly fee. Review Source sK saurabh K. software engineer Architecture & Planning Used the software for: I used a free trial ### "Nice But Not Best" June 3, 2019 4.0 Pros Nice But Not Best. Havenot been using this now. Cons Nice But Not Best. Havenot been using this now. Review Source DS Dylan S. Product Manager Consumer Electronics Used the software for: 2+ years ### "Honestly a great Slack integration for Live Chat and WordPress sites" September 17, 2024 5.0 Pros Chatlio has easy integration with Slack, this saves us some real estate on our computer screens as it already uses a program that we already have open on our desktops. Cons I still don't understand how to set holiday automation, sometimes we forget to turn it off for a Holiday and we have customers that are annoyed we don't respond. Review Source Serianna V. Ambulante Receptiemedewerker Internet Used the software for: 1-2 years ### "Great easy chatting if you're already using Slack" June 6, 2019 4.0 Pros It opens up a chat for you and has automated replies, making your chats very easy. It really works when you have a lot of customers on your website! I love the slack integration. Cons It's not always clear to me how to shut down a conversation. Also I couldn't get everything to work as smoothly as I wanted to. Minor things though. Review Source VR Verified Reviewer Bezorger Consumer Goods Used the software for: 6-12 months ### "Works great, but unorganized " September 20, 2019 4.0 Wandering customers with questions can be helped this way. Pros Great tool that functions well with slack and makes it easy to reply to customers. Also great automated replies. Cons Expensive, and the chats aren't very organized. It's hard to find out what the shortcuts are and easy to lose track of chats Review Source Christopher D. Web Developer and C# Programmer Computer Software Used the software for: Less than 6 months ### "Great for a team" July 17, 2019 5.0 Pros All the features you will ever need for organising and tracking messages and requests Messages can be marked as unread Add a notification to a message Highlight a message Cons It is only available for teams and companies, you can't easily use it to just chat with your friends Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.