# MDidentity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MDidentity Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/177180/MDidentity --- # MDidentity Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MDidentity ## What is MDidentity? MDidentity is a medical reputation management and review generation solution that helps healthcare providers manage online presence and patient feedback. The system automates review requests through email and SMS messaging, generating patient reviews on platforms such as Google and Facebook. Providers can respond to reviews directly through a customizable dashboard and track important metrics including review-to-request conversion rates. MDidentity integrates with practice management systems and features HIPAA-compliant surveys using a three-question format designed to increase response rates and measure satisfaction. The analytics tools provide insights into patient sentiment and identify potential areas for improvement. The tool can be fully automated to minimize practice involvement and includes the ability to syndicate Google profiles across multiple search engines. MDidentity streamlines the entire reputation management process for healthcare providers. ## What is MDidentity used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MDidentity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mdidentity.com/&name=MDidentity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MDidentity 4.9 (16) VS. [4.4 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (16) Ease Of Use 4.0 (1,113) Value For Money 5.0 (13) Value For Money 4.0 (873) Customer Service 4.8 (16) Customer Service 4.1 (1,048) ## MDidentity alternatives Highest Rated [4.5 (97)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,306)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Reports 4.5 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Alter the layout and content of reports Response Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents SEO Management 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content Reporting/Analytics 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Search/Filter 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Widgets 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools MDidentity 29 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 5.0 (13) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (13) 5.0 Based on 13 reviews ## Integrations [ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/)[ Clearwave](https://www.capterra.com/p/200050/Clearwave/)[ NextGen](https://www.capterra.com/p/144594/NextGen/)[ MedInformatix](https://www.capterra.com/p/50810/MedInformatix/)[ MDprospects](https://www.capterra.com/p/231764/MDprospects/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (16) 4.8 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SL Stacey L. Office Manager Hospital & Health Care ### "MDidentity - Satisfied with software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2022 Pros MDidentity is great because it filters in all reviews from other sites, such as google, yelp, etc. Our company uses MD identity in conjunction with MDProspects, which is great because this allows e-mails to automatically go through when I change the status on MDProspects. Once the status based on how we set it up, it portals to MDidentity and sends out an e-mail right away. This is important to me because I have a lot going on in the office, as most people do, and it is nice to have this automatic feature that I might otherwise forget about sending. Cons Integration with MDProspects wasn't difficult. I need to personally work with the team at MDidentity in order to create different types of review requests and find the most efficient way to do this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YV Yarely V. Marketing Data Analyst Hospital & Health Care ### "Great reputation management software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 5, 2022 MDidentity has overall helped our organization increase the number of positive online reviews from our patients. Pros MDidentity helps bring all the reviews from different platforms, for easy access in a dashboard format. Makes it very easy to compare reviews and helps us understand what our patients think of us. Widgets that are included are also very helpful to showcase in our website the different positive reviews patients are leaving. I also love that we can choose what review goes where depending on the initial stars patients give us. Cons Sometimes there is a lag with the widgets and the data does not display the correct number of reviews. Customer support can be difficult to get a hold of but most tools in the software are user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alex S. Account Manager Computer Software ### "MDidenity Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2022 Pros The product is very user-friendly and has a lot to offer in the world of review services. Cons There is always room for new reports and new features to be added. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Bethany P. Director of Client Services Marketing and Advertising ### "Easy to Implement, Great for Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2021 Pros MDidentity is my go to recommendation for clients to improve their online reviews and enhance their websites. MDidentity has beautiful review feeds with multiple options that do not sacrifice site speed, and my clients dramatically improve their quantity and quality of reviews on the platform. Most reputation management companies offer unappealing, slow review feeds to add to sites that ruin the aesthetic - that cost more. MDidentity is affordable and unbelievably easy to install as a web vendor. Cons Would love to see the integrations list continue to expand! Reasons for choosing MDidentity Integrations, cost, ease of implementation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Beth A. Practice Administrator Medical Practice ### "The program works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 22, 2021 Great experience, will definitely continue to use and recommend Pros The increase in number of google reviews and the ease of use to get that to happen. Cons Since we don't have to put in much work with it, I have to remind reintroduce myself to the dashboard the rare times I need to change a setting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Marti N. IT Manager Medical Practice ### "Increase your Google Reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 21, 2021 Google reviews have increased tremendously and widgets have been extremely useful to show off our review on our website. Pros Easily automated review generation and clear reporting. Cons Setup and tweaking to make sure proper population is targeted is time/labor intensive. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Elena L. Director, Practice Development Hospital & Health Care ### "MDidentity 2021" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2021 GREAT response, very friendly, prompt with changes/additions to requests. Pros I like how quick it makes us aware of what is posted about our online reputation. Cons I would like there to be a option listed as to "if the patient would like us to contact them to discuss the visit". We call every patient that feels that they had a unfavorable experience for one reason or another. I just know there are some patients that don't want to be contacted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mariah M. Digital Marketing Strategist Marketing and Advertising ### "MDidentity Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 21, 2021 Pros The integration options, easy to use and understand analytics Cons It would be nice to see some additional features added in down the road Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HN Hollie N. Marketing Marketing and Advertising ### "MDidentity Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2021 Pros Great system to effectively increase and generate good reviews. Integration and setup was quick and easy. Widgets are able to be customized to my website. Cons Nothing -- I am happy with the software and have received great customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TA theresa a. Executive Director of Marketing Hospital & Health Care ### "Easy. Affordable. Impactful." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2021 Form the implementation to the support, the MDIdentity team has been a dedicated partner to helping us achieve success. Pros MDIdentity make it so easy to manage our online reputation. We've been using it for five years now and I won't even consider another product. Our patients are contacted daily and we have great success collecting and managing reviews that help us to sell the value and quality of our medical services to others. Cons Nothing! I mean it. It has everything I need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177180/MDidentity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)