# MDidentity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MDidentity the right Reputation Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/177180/MDidentity/reviews

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MDidentity

4.9 (16)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MDidentity

Ease of use

5.0

Customer Service

4.8

## Showing most helpful reviews

Showing 1-16 of 16 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Jeremy C.  
Marketing Manager  
Medical Practice  
Used the software for: 1-2 years

### "A Required Reputation Management Application for Healthcare Marketers"

January 3, 2019

5.0

I cannot believe how much this company has changed over the last year. Features are added constantly and they actually take the time to listen to their clients on how to make the software better. It doesn't get any better as far as support goes. You will speak to someone or get an email back the same day. They are an absolute pleasure to work with and I recommend them to any practice big or small.

Pros

I like how much control the end user has. For the tech savvy and non-tech savvy, you can easily customize your feed, change resource notifications, turn listing collection on/off, generate review reports and graphs, control integrations with Facebook and GMB, customize email review solicitations, and add listing management with many different review sites including those on the medical side.

Cons

This really isn't a con but for someone who has done a lot of email marketing, the email module could use a few tweaks. It is perfectly acceptable/usable but has room for growth (which has made leaps and bounds already). I will say that I have spoken extensively with the Product Development Manager and they are working on ways to improve it. That is why I cannot say enough good things about this software/company.

Review Source

Hope H.  
Marketing Director  
Medical Practice  
Used the software for: 2+ years

### "What a relief!"

February 10, 2021

5.0

It has only been a few weeks since we have implemented their integrated review system but we've already seen more reviews on our business listings in the last month than we have in the past 3 years! The program is easy to use and has a lot of value. \[SENSITIVE CONTENT HIDDEN\] is a great guy to work with and he's very thorough and responsive. It turns out our patients have a lot more positive things to say than we realized and using an automated system just makes it much easier on all of us!

Pros

The integrated automation is a game changer for us. Dashboards and capabilities are pretty easy to use and everything is customizable, which is great for a control freak like myself. :) Plus, I can easily toot my own horn by exporting and sending all of our reviews to our bosses so they can see what a great job we are doing too!

Cons

My biggest complaint has been solved with the integration feature, so no complaints here!

Reason for choosing MDidentity

They understood our needs and customized a solution for us. Plus they didn't harass me with sales calls, emails, texts, etc. ;)

Review Source

MN

Marti N.  
IT Manager  
Medical Practice  
Used the software for: 6-12 months

### "Increase your Google Reviews"

December 21, 2021

4.0

Google reviews have increased tremendously and widgets have been extremely useful to show off our review on our website.

Pros

Easily automated review generation and clear reporting.

Cons

Setup and tweaking to make sure proper population is targeted is time/labor intensive.

Review Source

tA

theresa A.  
Executive Director of Marketing  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy. Affordable. Impactful."

December 21, 2021

5.0

Form the implementation to the support, the MDIdentity team has been a dedicated partner to helping us achieve success.

Pros

MDIdentity make it so easy to manage our online reputation. We've been using it for five years now and I won't even consider another product. Our patients are contacted daily and we have great success collecting and managing reviews that help us to sell the value and quality of our medical services to others.

Cons

Nothing! I mean it. It has everything I need.

Review Source

BH

Bev H.  
Marketing Director  
Medical Practice  
Used the software for: 2+ years

### "MDIdentity - A great system for reputation management"

December 21, 2021

5.0

The software is extremely user friendly, and the team that supports it is both knowledgeable and quick in their response times.

Pros

The real-time review notifications along with the ability to manage our patient feedback by location is an extremely useful benefit of this software. We are able to rapidly respond to patients and engage in meaningful interactions.

Cons

No complaints. I would personally organize the combined data differently, but everyone's aesthetic is different.

Reason for choosing MDidentity

It integrates well with the systems we have in place. In addition, the customer support is incomparable.

Review Source

EL

Elena L.  
Director, Practice Development  
Hospital & Health Care  
Used the software for: 1-2 years

### "MDidentity 2021"

December 21, 2021

5.0

GREAT response, very friendly, prompt with changes/additions to requests.

Pros

I like how quick it makes us aware of what is posted about our online reputation.

Cons

I would like there to be a option listed as to "if the patient would like us to contact them to discuss the visit". We call every patient that feels that they had a unfavorable experience for one reason or another. I just know there are some patients that don't want to be contacted.

Review Source

YV

Yarely V.  
Marketing Data Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Great reputation management software!"

January 5, 2022

5.0

MDidentity has overall helped our organization increase the number of positive online reviews from our patients.

Pros

MDidentity helps bring all the reviews from different platforms, for easy access in a dashboard format. Makes it very easy to compare reviews and helps us understand what our patients think of us. Widgets that are included are also very helpful to showcase in our website the different positive reviews patients are leaving. I also love that we can choose what review goes where depending on the initial stars patients give us.

Cons

Sometimes there is a lag with the widgets and the data does not display the correct number of reviews. Customer support can be difficult to get a hold of but most tools in the software are user friendly.

Review Source

BA

Beth A.  
Practice Administrator  
Medical Practice  
Used the software for: 1-2 years

### "The program works!"

December 22, 2021

5.0

Great experience, will definitely continue to use and recommend

Pros

The increase in number of google reviews and the ease of use to get that to happen.

Cons

Since we don't have to put in much work with it, I have to remind reintroduce myself to the dashboard the rare times I need to change a setting

Review Source

AS

Alex S.  
Account Manager  
Computer Software  
Used the software for: 2+ years

### "MDidenity Review"

January 4, 2022

5.0

Pros

The product is very user-friendly and has a lot to offer in the world of review services.

Cons

There is always room for new reports and new features to be added.

Review Source

SL

Stacey L.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "MDidentity - Satisfied with software"

January 7, 2022

5.0

Pros

MDidentity is great because it filters in all reviews from other sites, such as google, yelp, etc. Our company uses MD identity in conjunction with MDProspects, which is great because this allows e-mails to automatically go through when I change the status on MDProspects. Once the status based on how we set it up, it portals to MDidentity and sends out an e-mail right away. This is important to me because I have a lot going on in the office, as most people do, and it is nice to have this automatic feature that I might otherwise forget about sending.

Cons

Integration with MDProspects wasn't difficult. I need to personally work with the team at MDidentity in order to create different types of review requests and find the most efficient way to do this.

Review Source

HN

Hollie N.  
Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "MDidentity Review"

December 21, 2021

5.0

Pros

Great system to effectively increase and generate good reviews. Integration and setup was quick and easy. Widgets are able to be customized to my website.

Cons

Nothing -- I am happy with the software and have received great customer support.

Review Source

JM

Jennifer M.  
Lasik Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Worker Friendly"

December 21, 2021

5.0

Pros

It's very easy to use and follow. Helps keep all reviews and leads in one place. Graphs are GREAT also!

Cons

I HONESTLY don't have anything bad to say. Everything that I use MDidentity for is well put together and easy to follow!

Review Source

BP

Bethany P.  
Director of Client Services  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to Implement, Great for Clients"

December 27, 2021

5.0

Pros

MDidentity is my go to recommendation for clients to improve their online reviews and enhance their websites. MDidentity has beautiful review feeds with multiple options that do not sacrifice site speed, and my clients dramatically improve their quantity and quality of reviews on the platform. Most reputation management companies offer unappealing, slow review feeds to add to sites that ruin the aesthetic - that cost more. MDidentity is affordable and unbelievably easy to install as a web vendor.

Cons

Would love to see the integrations list continue to expand!

Reason for choosing MDidentity

Integrations, cost, ease of implementation

Review Source

MM

Mariah M.  
Digital Marketing Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "MDidentity Review"

December 21, 2021

5.0

Pros

The integration options, easy to use and understand analytics

Cons

It would be nice to see some additional features added in down the road

Review Source

JC

Joe C.  
President & CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent Tool to Assist With Practice Branding"

January 19, 2021

5.0

Greater traffic generated to the web for patients to leave Google reviews.

Pros

Outstanding product that is fully integrated with AdvancedMD practice management software and other major vendors. Integration and setup is seamless and effective producing great results. Fantastic customer service and reporting. Well worth the investment. We recommend MDidentity highly to our clients!

Cons

There are no cons that I am aware of at this time.

Review Source

KM

Katie M.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "MDidentity review"

May 17, 2021

5.0

Great experience from the start and training.

Pros

It is very user friendly and low cost. Great!

Cons

I like it all so far. No problems with the software.

Reason for choosing MDidentity

Ease and cost

Review Source

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