--- title: "SimpleFeedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SimpleFeedback Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/177182/SimpleFeedback/" page_type: "product" language: "en" --- # SimpleFeedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SimpleFeedback ## What is SimpleFeedback? Cloud customer engagement and feedback collection application for small businesses. ## What is SimpleFeedback used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimpleFeedback?[Manage this product listing](https://www.g2.com/products/simplefeedback/claim_requests/new?auto=true) ## SimpleFeedback Overview Updated September 2026 AI summary SimpleFeedback enables organizations of all sizes to gather, manage, and monitor customer input across digital platforms through surveys, customizable forms, and feedback widgets. Focused on customer engagement and satisfaction, it offers queue management and a dashboard for tracking feedback activity. Delivered as a cloud-based solution, SimpleFeedback is suited to companies prioritizing feedback collection over traditional support ticket management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimpleFeedback 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $9 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3,420) Value For Money 0.0 (0) Value For Money 4.4 (2,806) Customer Service 0.0 (0) Customer Service 4.5 (2,990) ## SimpleFeedback alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about SimpleFeedback Overview ### What company size and specific industries is SimpleFeedback built for? SimpleFeedback is designed for small businesses that have websites and mobile applications. It targets companies that need a way to collect feedback from customers across digital products, rather than organizations in a specific industry sector. Features and Usability ### What are the key features of SimpleFeedback? SimpleFeedback offers customer communication and customizable forms for collecting input, along with surveys and feedback tools for gathering responses. It also includes feedback management, negative feedback management, queue management, a dashboard for monitoring activity, and widgets for displaying feedback options. Getting Started and Support ### What customer support options does SimpleFeedback offer? SimpleFeedback provides chat support. No reviewer feedback is available about support quality, response times, or helpfulness, so the support experience cannot be assessed from user comments. The listed channel indicates a direct way to contact support within the product. ## Features AI summary Based on 5,357 Survey reviews Capterra reviewers point to the following as the features buyers watch most closely when comparing customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) SimpleFeedback is designed around customer feedback collection and management rather than the core customer service capabilities buyers most often prioritize in this category. Its feature set is geared toward gathering, reviewing, and acting on customer input, giving teams a way to track sentiment, identify service issues, and make informed improvements to the overall customer experience. Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customizable Forms Customize contracts and forms to collect specific information Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management Identify, track, and respond to negative feedback Queue Management Monitor wait time and abandonment for incoming requests that have not been routed SimpleFeedback 8 features ### All Features - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Negative Feedback Management: Identify, track, and respond to negative feedback - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $9.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.