# SimpleFeedback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SimpleFeedback Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/177182/SimpleFeedback --- # SimpleFeedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SimpleFeedback ## What is SimpleFeedback? Cloud customer engagement and feedback collection application for small businesses. ## What is SimpleFeedback used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimpleFeedback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://simplefeedback.com&name=SimpleFeedback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimpleFeedback 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $9 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## SimpleFeedback alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about SimpleFeedback Overview ### What company size and specific industries is SimpleFeedback built for? SimpleFeedback is designed for small businesses that have websites and mobile applications. It is aimed at companies that need a simple way to collect feedback from users across digital products, rather than at large enterprises or specialized industry segments. Features and Usability ### What are the key features of SimpleFeedback? SimpleFeedback offers customer communication and customizable forms for collecting input, plus surveys & feedback and feedback management for organizing responses. It also includes negative feedback management, queue management, widgets for collecting feedback in context, and a dashboard for monitoring submitted feedback and activity. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does SimpleFeedback offer? SimpleFeedback provides chat support. No reviewer feedback about support is available, so the customer experience with response speed, helpfulness, or common issues cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customizable Forms Customize contracts and forms to collect specific information Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management Identify, track, and respond to negative feedback Queue Management Monitor wait time and abandonment for incoming requests that have not been routed SimpleFeedback 8 features Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Identify, track, and respond to negative feedback Monitor wait time and abandonment for incoming requests that have not been routed Gauge satisfaction and receive information for improvement and success An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Basic $9.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.