--- title: "Mercury Medical Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mercury Medical Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/177217/Mercury-One/" page_type: "product" language: "en" --- # Mercury Medical Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mercury Medical ## What is Mercury Medical? Mercury Medical is a Medical Practice Management solution that puts the Revenue Cycle Management at your fingertips; it acts as a stepping stone from intermediate billing to advance billing. Mercury Medical is offered exclusively on the cloud, with the highest level of security. A product with big functionality, Mercury Medical includes: patient portal, payment portal, demographics input, charge input, full history of patient activity, ERA, Interfaces, posting, reporting and so much more. ## What is Mercury Medical used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Radiology](https://www.capterra.com/radiology-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mercury Medical?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.crissoft.com&name=Mercury Medical) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mercury Medical 4.8 (16) VS. [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting Price Contact vendor Starting Price $300 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 3.9 (911) Value For Money 4.5 (10) Value For Money 3.7 (601) Customer Service 4.8 (16) Customer Service 4.0 (813) ## Mercury Medical alternatives Highest Rated [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (911)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [NueMD](https://www.capterra.com/p/72470/NueMD/) [4.4 (448)](https://www.capterra.com/p/72470/NueMD/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Mercury Medical Overview ### Which roles and teams benefit most from Mercury Medical? Mercury Medical is most used by billing teams, operations managers, and administrative leaders who need to streamline claims, collections, data entry, and office workflows. IT supervisors and service delivery engineers benefit from maintaining system reliability, while executives and assistants use it to monitor operational performance and support coordinated healthcare business processes. Answer based on 13 reviews Overview ### What company size and specific industries is Mercury Medical built for? Mercury Medical is designed for service bureaus serving both small and large practices, as well as hospitalist and other billing environments. It fits organizations that need medical billing support across varying practice sizes and healthcare billing settings. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Mercury Medical? Mercury Medical offers EMR/EHR, charting, patient records management, and progress notes for clinical documentation. It also includes appointment scheduling, patient intake, recurring appointments, and self service portal functions, plus billing and invoicing, claims management, insurance eligibility verification, and audit trail features for practice administration. Getting Started and Support ### What training and onboarding options does Mercury Medical offer? Mercury Medical provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and feature walkthroughs, while documentation offers written reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Mercury Medical offer? Mercury Medical provides Email/Help Desk, Knowledge Base, and Phone Support. These channels give users direct contact and self-service help for setup or troubleshooting. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,361 Medical Billing reviews Capterra data shows that buyers of medical billing software rank the following features as their top priorities: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Charting** (**63%**) Mercury Medical supports all three of the features reviewers rate most important: **Billing & Invoicing**, **Appointment Management**, and **Charting**. Together, these capabilities help businesses manage claims and payments, keep scheduling organized, and maintain accurate patient records, allowing teams to handle both administrative and clinical workflows more efficiently. Appointment Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Charting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Code & Charge Entry 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Claims Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Medical Billing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Mercury Medical 57 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Dashboard: Alter the layout and content of dashboards - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Anesthesiologists: Software specialized for anesthesiologists - For Family Medicine: For family practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Scheduling: Track and manage the scheduling of tasks - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.9 (16) 4.9 Based on 16 reviews ## Pricing Value for money 4.5 (10) ### Starting price Free trial available Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (16) 4.8 Based on 16 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JV Joji V. Service delivery engineer Computer Networking ### "The best" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2023 My overall experience has been life changing. Pros It's the most Highly advance medical firm and top class Service Cons Nothing much the staffs are all friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Valentina P. Coordinador Operaciones Wholesale ### "Revicion." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 28, 2023 Pros Me gusta que el sistema esté codificado por colores para que las cuentas sean fáciles de leer. Me gusta lo fácil y conveniente que es agregar nueva información al software. En general, el sistema es genial. Disfruto trabajando en Mercury Medical. Cons Queremos que le resulte más fácil reclamar sus cargos modificados. Si no tuviera que revisar sus datos demográficos y agregar la información de reclamo corregida y eliminarla nuevamente, le llevaría mucho tiempo lidiar con múltiples reclamos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Silisa K. Medical Billing Specialist Hospital & Health Care ### "Mercury Medical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 6, 2022 Pros The software is easy to use and very user friendly. The different colors make it easy to view the payment, any adjustments and patient balances Cons I bill for oncologist so the claim has multiple lines, it would be nice to have feature to correct multiple lines instead of having to update each and every line Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP brittany P. billing manager Hospital & Health Care ### "system review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 Pros I like that the system is color coded to make the accounts easy to read. i like that imputing new information into the software is easy and convenient. the overall system is great. i enjoy working in mercury medical. Cons i would of like to see the rebilling of corrected claims to be done easier. if we did not have to go into the demografics to add the corrected claim information and then have to go back and take it out is time consuming if you have multiple claims to get out the door. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Deanna M. OFFICE MANAGER Medical Practice ### "Mercury Medical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2022 Pros This program has made processing claims and posting payments much faster. This has allowed our office to be more productive in completing other task. Cons There is no manual but support is always there to help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tanner B. Data Entry Medical Practice ### "Impressive Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 27, 2022 Pros When you learn Mercury the program is a really nice program to use. The support staff if we ever needed anything has been top tier getting back with answers quickly. I really like their batch system for posting things in the program. Also being able to recall statements from previous months is also a lovely addition! I think the program is cared for by people who truly want it to become a better program, they are always willing to take feedback and even take suggestions on things you may want. Cons I feel like learning the program is probably the hardest thing to learn with there being so many menus and other things. However if you are just a regular user most of the other things should be hidden to you. I really wish there was a button to go back to the main menu right away instead of clicking exit till you get out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP John P. Collector Accounting ### "Mercury billing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2022 I've been using Mercury daily for over 15 years. Very reliable and the staff are the best. Always helpful and handle issues in a very timely maner. Pros Very easy to learn. All functions are easy to find. Cons I was intimated by all the functions at first Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PJ PAULA J. VP OF OPERATIONS Information Technology and Services ### "AWESOME SYSTEM AND SUPPORT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2021 I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS. Pros THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING Cons I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS Switched from [OpenPM](https://www.capterra.com/p/176585/OpenPracticeSolutions/) MERCURY MEDICAL IS MORE FUNCTIONAL AND USER FRIENDLY AND HAS A BETTER OVERALL HANDLE OF MY BUSINESS NEEDS Alternatives considered [CentricFlow](https://www.capterra.com/p/220119/CentricFlow/) Reasons for choosing Mercury Medical THE BETTER SYSTEM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Joseph K. EVP ### "With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 8, 2018 Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks Pros The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do. Cons With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nichole P. IT Supervisor Medical Practice ### "I worked with Crissoft and the support at my previous job and I've never loved a program more. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2017 I learned a lot from my trainers and I was lucky enough to work with Paul and Ginger to learn new things regarding the program and willing to give feedback on what I though the program should add. Learning new software is always a plus for my job title. Pros I love that it's easy to use and you can request custom features and the support team works on the changes with you the best that they can. They formatted our program to work with a certain specialty and our doctors were very pleased. I actually tried to push my new job into working with Crissoft because I approve of the program and people so much. Cons I can't say to much about cons because everyone I worked with was great. The program was very open minded and easy to use. I had one doctor who struggled with the scheduling section but I don't think that was a programming issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177217/Mercury-One/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.