Who Uses This Software?

TicketLab is for Wordpress websites to create and manage support tickets. Support tickets are managed through Trello to sync support and enegneering departments.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    One time fee for software
  • Deployment
    Installed - Windows

Vendor Details

  • BigBangThemes
  • bigbangthemes.net
  • Founded 2009
  • Romania

About TicketLab

Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

TicketLab Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

TicketLab Reviews

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