Procare Software

Tuition Express


5 / 5
120 reviews

Who Uses This Software?

Procare's Tuition Express is an automated tuition collection system for child care that processes payments in 5 ways: Point of Sale, Recurring EFT, Recurring CC, Payment at Check-In and Online.


Average Ratings

120 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Procare Software
  • www.procaresoftware1.com
  • United States

About Tuition Express

Tuition Express by Procare Software is the child care industry's most used and recommended integrated payment processing system. With five payment options, you choose how best to process payments -- and every payment posts automatically into Procare Software. A PCI compliant direct processor, Tuition Express is convenient for parents, safe and efficient for child care professionals and offers competitive rates and full integration, while delivering tuition and fee payments on-time, every time.


Tuition Express Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management
  • Accounts Payable
  • Attendance Management
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Class Loading
  • Fixed Asset Management
  • For Private Schools
  • Fund Accounting
  • General Ledger
  • K-12
  • Payroll Management
  • Purchasing

Tuition Express Reviews Recently Reviewed!


We use Tuition Express to process our weekly income and love it!

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!

Cons: The turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.

Vendor Response

by Procare Software on August 06, 2018

Lori - We're glad to hear that Tuition Express saves you so much time and that working with our customer service has been such a positive experience for you. As to notifications on declined payments, it depends on the type of payment and the bank. With credit cards, you are notified immediately for Point of Sale transactions and same day for failed batch payments; however, for ACH transactions some banks report more quickly than others. You are notified about declines as soon as we receive a confirmation from the parent¿s bank. Also, sometimes the notifications are sent to the owner of the center, rather than the person who is responsible for making sure everything is reconciled--that¿s something we can easily remedy.

Great Software, very difficult to get customer support

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.

Cons: I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.

Overall: Over all, I will continue to use Tuition Express.

Vendor Response

by Procare Software on October 16, 2018

Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/

Tuition Express works as Advertised

May 22, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express works as advertised and has very knowledgeable technical support of the product

Cons: Procare software's model for rolling out their products (Procare & Tuition Express) doesn't work. Merely phone support when standing up a brand new system was unbearable. Having an on-site roll-out person would have saved HUNDREDS of hours of WAITING on HOLD to have questions answered. In our case for example, we choose to go with a Cloud based solution and multiple Touch stations. Wow. So many pieces to figure out ranging in scope from H/W installation and configuration to being frustrated the KES system doesn't interface to the Procare database. One day's on-site Procare system Engineer would have saved this organization a VERY LARGE amount of time, effort and frustration.

Overall: Tuition Express works as advertised for sure, however, understanding all the charges, fees and credit limits configured in the program could be presented in a clearer format. For example, a mere matrix explaining the different fees for ACH vs. al the different types of incentive credit cards has been a hard and expensive lesson for us as we watched all the HIGH fees drawn from our revenue stream. All this should be in a 3 page slide presentation given by the on-site Procare/Tuition Express systems engineer.

Fast, Professional, Easy-to-Understand

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that Tuition Express is overall self-explanatory and easy to get used to. It's a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately.

Cons: If I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the "Update" button pops up even after we have updated already. It's a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete.

Overall: Wonderful experience with my customer service representative- or should I say expert. My questions were addressed with ease and I was even given tips and advice to make my navigation with the software even easier than it was before.

Vendor Response

by Procare Software on November 15, 2018

Jessie - We're glad you've had such a wonderful experience both in using Tuition Express and with the team that supports it and offers advice. The issue with the "Update" button coming up on screen was a very short-term event and has been resolved. Thanks for letting us know.

Tuition Express Review

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly and very easy to move around within the program. Customer service is great! Every time I have to call it is a quick and easy fix.

Cons: The one thing that I dislike about the software is that in the beginning, I made a few mistakes that I can't correct due to money being attached. I have several open accounts that are duplicated because of this.

Overall: Accounts Receivables are so much easier with the online pay options and the pay at the check-in station. Overall experience with Tuition Express would be a 5 star.

Vendor Response

by Procare Software on November 27, 2018

Gigi - We're so glad you find Tuition Express and Procare user friendly and easy to get around in. As to removing accounts that have financial transactions, you typically will just make their balance zero and mark them as a hidden account. Note: you may eventually remove them, once you're ready to purge old accounting entries from all your accounts. See how to remove/delete a family: http://procaresupport.com/remove-delete-a-family/

Made my job easier

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a former childcare director, I love that Tuition Express can be set up to automatically withdraw from a parent's account. In the day and age of convenience, it's nice for parents to have one less payment to have to remember to pay. The best part: their bill gets paid!

I also like that I have the option of parents paying in person if they prefer. Being able to swipe their card using the card reader is handy and saves me time so I don't have to manually type in card numbers.

Cons: We did have the system glitch on the office manager one time. She was trying to charge a customized amount rather than the whole balance and the customer ended up getting charge for the full balance due to this glitch-the screen went black for half a second. (It's hard to say if that was the internet or the software however)

Unfortunately, there isn't a way to add the balance back onto the account so our company owner could only reimburse the customer via a check.

Overall: Overall, the benefits definitely outweigh the con. Since we had more than half our parents enrolled in automatic withdraws through TuitionExpress, it greatly decrease the beginning of the month rush of parents paying their bills.

Easy to Use

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express is easy to use. It has been time saving in collecting payments.

Cons: We did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase.

Overall: We are still learning about Tuition Express with Credit Card Options and am sure are not using it to the fullest extent. So far it has been pretty easy to use and parents are overall satisfied. There do seem to be some kinks here and there, like one credit card kept getting billed months later even after the child had been changed to withdrawn and had no activities in the billing box. If those can get worked out, it would be wonderful!

Vendor Response

by Procare Software on November 05, 2018

Veronica - We're glad you've found Tuition Express easy to use and a time-saver. As to rates, they vary based on the type of transaction (batch processing versus point-of-sale) and the types of cards people use. We'll have one of our consultants get in touch with you to consider the best strategies for your situation. And, regarding withdrawn children, as long as the family still owes you money batch payments will continue to be made; however, you may disable processing for that account if appropriate. You may also opt to allow the parent to pay on their own through MyProcare (the parent portal).

Childcare Manager Best Friend

Nov 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything. Able to work away from the office, does everything I need for report, billing, shots updates, parent check in, sign-in sheets, to taxes.

Cons: nothing love everthing

Overall: When I called about the program I did not think I would be affordable. My sale rep. (shelly) was great and told me she could make it affordable and step up payments. If I have a problem I call up support the walk me thought step by step, log on my computer, and talk there time to help me with what ever I need. My parents love that they can go on line and pay or use there credit card at the school. Not only is the program GREAT but the staff is GREAT to I have never had a bad experience yet and it has been 2 1/2 years now.

Recommendations to other buyers: this is the best investment you can make for your business. Great for people just starting out and not use to make report for daycare, this program will do it all, and support will help show you how It works. Also you get a free demo cd so before you buy you can try it out and check out all the functions.

Simple To Use

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software allows our families to make payments on their accounts online. It is very user friendly and easy to use and set up.

Cons: It doesn't allow parents to use American Express or Discover as advertised. It also won't let parents see the entire billing charges line by line.

Overall: This software is easy to use for both center and families, but does have a couple minor issues.

Vendor Response

by Procare Software on January 02, 2019

Crystal - We're so glad you and the families find Tuition Express simple to use and an easy way for parents to pay online. As to using AmEx or Discover, those are options the center can choose to allow. Our Tuition Express support team can help you with that at (888) 419-5033. Also, parents can indeed see their billing charges line by line through the MyProcare parent portal --either clicking 'View Account Ledger' or going to `Reports¿.

Tuition Express

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the way the entire TE system integrates with Procare; this makes it easy to bill accounts, process payments, and do returns which are automatically added to each account ledger.

Cons: Sometimes I feel I have to click too many buttons to find the one I want; buried in layers. However, I understand that to have the integration I love and to be able to run the reports I need, this is necessary. Also, Procare/TE provide extremely clear instructions when you need to look something up. Customer support is the best!

Overall: Tuition Express makes our billing and collection process go much quicker and with more accuracy and consistency. Employee time delegated to making bank deposits has been reduced because of the reports we can generate in Procare.

Navigating different screens

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There usually is a way to correct errors

Cons: Don't like that you get locked out of lines in the ledger

Overall: Anytime we call they are extremely helpful and explain everything. They usually call back in a timely fashion.

Vendor Response

by Procare Software on October 09, 2018

Lucille - We're glad you find the support team so helpful. As to having locked lines in the ledger, you may be referencing one of two things both of which you have control over. First, it could be you want to be able to post a date farther in the past or future. To do so see: http://procaresupport.com/how-can-i-post-past-or-future-dates-on-the-ledger-card/. Second, you may be referring payments that have a lock icon because they have been closed in a deposit report. If it's a cash or check payment you can unlock the item, see: http://procaresupport.com/deposit-correction-unlock-ledger-card/. Hope that helps!

Game Changer!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cloud service.

Parent portal

Cons: The only thing that will bring this great software together will be a mobile app for providers and parents alike.

Overall: Fantastic experience using Tuition Express. CSR continues to deliver excellent service each and every time. He highlights all the features and benefits that our business has overlooked which provides a value based perspective to what we have purchased. Keep up the great work CSR!

Vendor Response

by Procare Software on November 16, 2018

Javier - We're so pleased you've had such a fantastic experience with Tuition Express. Our MyProcare parent portal can run on any device: phone, tablet, desktop--and you can enhance parent engagement even further with Procare's KidReports which includes apps for parents and teachers! See: https://www.procaresoftware.com/products-and-services/services/kidreports/

Overall great product

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's relatively user friendly. The fingerprint log-in is great.

Cons: It has so many functions that it can get confusing or difficult to find things because they aren't in the user manual.

Overall: Generally a great tool. Wonderful for keeping track of students and staff.

Vendor Response

by Procare Software on October 30, 2018

Amy - We're glad you're so happy with the fingerprint check-in option for parents and staff. As to the many functions available in Procare, we do strive to make it fully featured while also keeping it easy to use. It's true the printed manual does not cover every possible topic (it's meant to help you get started), but you'll find every feature meticulously covered (often with a short video clip) at ProcareSupport.com. Just click the question mark on any Procare screen to go to the appropriate online article.

Tuition Express/ ProCare

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, Great Tech support

Easy to keep up with families and accounts

Cons: percentage rate on credit cards higher than other. But assume it is due to the system being integrated with ProCare.

Vendor Response

by Procare Software on October 30, 2018

Phyllis - We're so pleased Tuition Express makes it easy for you to keep up with families and accounts. Our rates are very competitive and the integration with Procare makes it ultra-convenient for both parents and staff, saving hours of data entry. We advise customers to be wary of vendors who dangle low rates as a way to lock you into long-term contracts that often include hidden fees. One of our specialists will reach out to you to help with strategies for keeping your rates as low as possible.

Best Customer Support and Techs

Dec 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Even when I haven't used a function in a while, it is fairly easy to get results and steps through looking around the site. The Customer Service department is especially helpful.

Cons: I do have to carefully follow steps in exact order to get my desired results.

Overall: Recently I've had to contact Customer Support and found the experience quite pleasant. My issues was resolved rapidly and even the time I was required to wait it was not an unreasonable nor long delay

Recommendations to other buyers: Call their support if needed, they are so helpful and actually save time, instead of 'hunting' around (when you are a tad out of practice or have missed a step)

Tuition Express Review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that the software makes our tuition processing much quicker and less labor intensive than collecting cash and checks and having to go to the bank every week.

Cons: I honestly cannot complain about any aspect of the software.

Overall: Before we started using Tuition Express, we had problems collecting tuition payments from some families. With the Tuition Express software, collecting tuition is quick and simple and we no longer have any outstanding balances. I also love not having to make bank deposits each week. It is a great time-saver.

So Easy to Use

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our childcare centers have been using Procare/MyProcare for the past two months. Originally, our plan was to start with my center and slowly roll it out to our other 3 childcare centers, one each month. After the first week of my program having parents pay online using MyProcare, I had our IT Dept open it up to the other 3 centers to immediately start using. It was SO easy!! The parents love the ease and convenience of paying their tuition online, and I (and the other 3 directors) love how quickly we are now able to complete the billing aspect of our job & be with the children our programs service. Most of us used to spend several hours each week completing weekly billing, but with MyProcare & Tuition Express, we can complete this task in 15 minutes or less!!

Cons: Nothing! Sure, the initial setup--entering families and carrying their balances from our old spreadsheets--was a little time-consuming, but once that initial task was complete, it's been easy going.

Overall: Working with Tuition Express has been great. Our rep has been great to work with and is easily accessible the few times that I've had questions!

Assistant Review

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows easy payment options for parents.

Cons: Some of the functions are hard to understand.

Overall: I really like having all of the information on the children and parents at the click of a button.

Vendor Response

by Procare Software on October 18, 2018

Jessica - We're glad to hear you like the easy payment options for parents. We will have our Customer Service Team reach out to you to see if there are any functions we can help you better understand. One thing you may find helpful is this article on how to make a change to a batch of payments. See: http://procaresupport.com/change-or-cancel-a-batch-of-payments/

Tuition Express

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and friendly. The messages when a payment has a problem, it is easy to notify the family.

Cons: When the parents call to complain that they cannot contact someone to ask questions on registration with TE. a customer service should be available for parents.

Overall: So far in the last 5 years it has been great and we really do not have any issues with the software.

The Tuition Express customer service for the client is amazing and always willing to help and answer questions.

Easy way to make and receive payments!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express works seamlessly with Procare. Easily tracks and records payments. Allows customers to pay with a recurring credit or bank account. Also allows our customers to make one time payments via credit card or bank account.

Cons: We are pleased with all the features of Tuition Express.

Overall: Tuition Express is an easy to use software that enhances our business and keeps our customers happy. We find that time is saved in paperwork and filing by using Tuition Express.

Compass

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use! It really makes it easier on our directors.

Cons: It's very expensive! People are constantly contacting me about getting our credit card rates down. I just haven't had time to research all of that yet, but plan on it.

Vendor Response

by Procare Software on October 09, 2018

Stephanie - We're happy to hear Procare makes things easier for your directors! As to card fees, there are strategies to help keep them as low as possible. We'll have a member of our Tuition Express team get in touch with you to review the most appropriate options for your schools.

Customer Service

Nov 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is amazing! I called with questions and the girl was so nice and helpful!

Cons: I find it slightly hard for someone without a business degree to understand all the terms.

Vendor Response

by Procare Software on December 04, 2018

Deborah - It's great to hear how much you appreciate our Customer Service Team. We strive to keep things simple and absolutely want you to feel comfortable in using Tuition Express most effectively for your center. Be sure to call our Tuition Express Support Team any time you have questions or need help.

Tuition Express is easy and the staff is always ready to help.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like Tuition Express because it is designed for anyone to use. It is fast to learn and the staff are more than willing to help make the transition easy. My parents love that they can also use tuition express as well.

Cons: I do not have anything that I do not like bout tuition express.

Overall: I love that my parents are happy that they can auto pay or choose to pay from home using tuition express. Tuition express has made my life easier.

Tuition Express survey

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly. For parents and staff that are not computer comfortable, it is very non-threatening.

Cons: No cons that I can think of. You have done a great job.

Overall: It has shortened my workday, reduced the amount of accts. receivable every week, eased payments for our parents. Love that the parents know the exact amount of their weekly fees at payment screen. Has almost eliminated those pesky "left over" fees (extra meals, field trips, etc.) that parent's can forget.

Easy way to collect Tuition

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how it works seamlessly with Procare. Typing in the information and updating card information is very simple, quick, and easy. Parents are able to pay via one time payment or through recurring payments.

Cons: It can be tricky to know which icon is for what purpose. But honestly, this could be human error on my part.

Overall: It has been super helpful to collect tuition payments from parents.

Capterra loader

Tuition Express works wonders!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that you can do multiple billing cycles and that you can go in and make changes to a payment as long as it has not posted yet.

Cons: The fact that you can only take up to $3,000 at one time for families. I sometimes have to do 2 transactions for families that have more than one child for a 5 week month due to it exceeding the $3,000 limit.

Overall: My experience has been great, so far!

Vendor Response

by Procare Software on December 12, 2018

Jody - We're so glad to hear that Tuition Express works wonders for your center and that you enjoy the flexibility of multiple billing cycles. It's true there are limits to the amount you can draft in a single transaction for one family as a protection to both the parents and the center. The good news is parents can pay any amount they choose when they initiate the payment themselves either online or at a check-in computer.

Maegen- Director

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it keeps our kids and Employees records together. It's easy to use and very easy to run our tuition each month.

Cons: When I don't understand the bank end of it. ex.- If a tuition payment we try to submit gets returned and we try again, the parents say the money is there so dont understand why it won't go through. I did not understand in this case why we could not get it to go through so I called customer service and asked for support.

Overall: I had an amazing experience with my phone call and the support he provided.

We have use Tuition Express monthly for processing payments for many years.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a Director of a multi-site Preschool and Childcare facility, Tuition Express allows a since of ease and security when processing multiple payments. I am able to process bulk payments at once or process one at a time set at preferred dates. I really appreciate the fact that parents can elect to participate in Tuition Express on a monthly basis, changing payment methods at any time without being penalized.

This also helps to ensure timely tuition payments so that we can continuously meet our monthly expenses without the worry of not receiving enough revenue to sustain.

Although we do not use the Credit Card processing regularly, we have used it on occasion in emergency situations. This also provides yet another flexible payment option that gives parents peace of mind.

Cons: The monthly cost, however with every service, there is a fee. So it is understandable and we are happy to pay the fees for the convenience this service provides.

Overall: Ease in processing timely payments which provides financial stability.

Incredible Data & Excellent Customer Service

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease in which it processes tuition and tracks every detail.

Cons: It is intimidating for a first time user but you can't do better as it covers every detail to help you manage your business. Customer support is amazing!

Overall: Customer support is always willing, ready, and able. Always a joy to talk to them when I have a frustrating situation.

Ledger posting merge accnts

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service/support - although I hv only worked with tuition Express and the Pricare software for about 18 months I believe it is an awesome asset to the functionality of our school

Cons: I hv not come across anything I don't like thus far

Overall: Awesome! Tuition Express has a phenomenal customer service/support team...

Our rep Needs a Raise!

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It helps me to run multiple businesses and locations.

Cons: Sometimes the Cloud doesn't connect. Also, when I am at multiple locations, I have to hope I remembered to log out at my last location or I am stuck.

Overall: Tech Support was awesome. Great personality. Made my call enjoyable. If our rep ever ceases to work for you, I'd hire him.

Assessment

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I think the function that allows your technical support staff to remote in and assist is excellent.

Cons: cannot think of any... right this minute

Overall: I value the ability to call for Support and find the remote sessions very helpful. I am thankful you have that technology available for customer support.

Procare Tuition Review

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use this software to bill the parents that have their children enrolled in our facility. It makes it so easy to organize all of our information and accounts.

Cons: There hasn't been any issues that we have found so far.

Reconciliation Help

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Rep has done a great job walking me through the process of doing bank reconciliations. Anytime I have a question, I know that he will answer my questions.

Cons: Sometimes the process is not an easy process to go through.

Tuition Express for Child Care

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly, great support, easy to read instructions

Cons: for the software add ons we use, there hasn't been anything NOT to like

Overall: Any time I have had any issues, I only have to call one time, get the assistance I needed and the problem is resolved

Customer Service was great and very helpful

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and I know I still have more to learn

Cons: Would like to be able to email parents right from Procare

Overall: Great

Vendor Response

by Procare Software on November 16, 2018

Kathy - It's terrific to hear you've found Tuition Express so easy to learn and, good news, you CAN email parents right from Procare! We'll have one our customer service reps give you a call to show you how. There's also a how-to article and video at: http://procaresupport.com/send-email-to-parents-employees-vendors/

Tuition Express Review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express is so simple to use. We encourage ALL of our parents to sign up for the automatic debit for tuition.

Cons: Nothing at all! I don't like the fees, but they have to fees to stay in business.

Procare overview

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Very easy to use.

-Plenty of reporting tools.

-Can handle every aspect of your business. Great CRM

Cons: Only thing I do not like is would love an app on iOS and Android to be able to monitor remotely.

Tuition Express for Child Care Review

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that parents can make a credit/debit payment without our assistance. Allows us to focus on other tasks.

I have had good experiences with both ProCare support staff & TE support staff.

Cons: I have heard the owner express disappointment in the cost vs not using the cloud version. I don't know specifics.

Overall: Fine once you get passed the learning curve.

Love Procare!!

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to learn and use. There are so many different reports to run and the parents love it, too

Cons: There really isn't one thing I don't like about it.

Overall: Just started using it and it's very convenient.

TE support

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very functionality and very helpful

Cons: the software is great and I have no issues.

Overall: Whenever placing a call for customer service support - they are professional and helpful. At times the wait is a little lengthy.

Customer Service

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That Tuition Express automated payments are automatically reflected in ledger.

Cons: Can be a little hard to know what to do when first using the software and wish the "key" are allowed more characters to full Last, First could be entered.

Overall: Awesome customer service! Rep went above and beyond...Taught us other features available, not just help fix the issue we needed help with.

WorldKids Survey

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and very effective. Great customer care.

Cons: Nothing I can think about. Once you get to know how to use it it is pretty straight forward.

Overall: Great experience and support in all ways. Thanks!

Works great for payments

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Set it up and forget it! Easy to set up and takes care of itself.

Cons: None that I can find as of now. I use during the summer for daycare. Set up one time and done for the year.

Customer Support

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and easy to read reports

Cons: Not able to find what I needed in the Corporate log in.

Overall: Rep. was very helpful with helping find a payment proof solution for a client of our.

Great

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: works well, saves us time of tracking down parents for payments

Cons: We have not had any issues we would speak of

Overall: Very helpful & quick to respond if we have ever run into an issue

Tuition Express

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and easy to explain to parents.

Cons: You can not set up multiple monthly payments.

Overall: We do not take any cash or paper check payments now.

Tuition express support

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy collection of tuition amazing customer support

Cons: Initial set up of the software.

Overall: Great customer support with amazing problem solving

Great service - Rep was a star

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is convenient and easy to use

Cons: N / A - there are no real drawbacks on this platform

Overall: Fantastic billing and record keeping platform

Up and Running

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With the help of your tutorial videos, knowledgeable staff and extraordinary customer service, we have been able to make the transition to ProCare with no issues. The reps from support walked me through any questions or concerns and explained everything in a patient, thorough way that was easy to follow. I am very grateful for the assistance and will recommend ProCare to other Directors.

Cons: I have not yet been able to fully utilize the food program module, but plan on getting there in the near future. I'm confident that if I have any questions or concerns, your support staff will be there to assist me.

Overall: We had a complete system crash at the beginning of January (data, AP, AR, Staffing, Family Info...) it was aweful. The ProCare team worked daily with us to help get the systems up and running in record time.