Procare Software

Tuition Express


5 / 5
78 reviews

Who Uses This Software?

Procare's Tuition Express is an automated tuition collection system for child care that processes payments in 5 ways: Point of Sale, Recurring EFT, Recurring CC, Payment at Check-In and Online.


Average Ratings

78 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Procare Software
  • www.procaresoftware1.com
  • United States

About Tuition Express

Tuition Express by Procare Software is the child care industry's most used and recommended integrated payment processing system. With five payment options, you choose how best to process payments -- and every payment posts automatically into Procare Software. A PCI compliant direct processor, Tuition Express is convenient for parents, safe and efficient for child care professionals and offers competitive rates and full integration, while delivering tuition and fee payments on-time, every time.


Tuition Express Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management
  • Accounts Payable
  • Attendance Management
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Class Loading
  • Fixed Asset Management
  • For Private Schools
  • Fund Accounting
  • General Ledger
  • K-12
  • Payroll Management
  • Purchasing

Tuition Express Reviews Recently Reviewed!


We use Tuition Express to process our weekly income and love it!

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!

Cons: The turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.

Vendor Response

by Procare Software on August 06, 2018

Lori - We're glad to hear that Tuition Express saves you so much time and that working with our customer service has been such a positive experience for you. As to notifications on declined payments, it depends on the type of payment and the bank. With credit cards, you are notified immediately for Point of Sale transactions and same day for failed batch payments; however, for ACH transactions some banks report more quickly than others. You are notified about declines as soon as we receive a confirmation from the parent¿s bank. Also, sometimes the notifications are sent to the owner of the center, rather than the person who is responsible for making sure everything is reconciled--that¿s something we can easily remedy.

Great Software, very difficult to get customer support

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.

Cons: I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.

Overall: Over all, I will continue to use Tuition Express.

Vendor Response

by Procare Software on October 16, 2018

Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/

Easy to Use

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tuition Express is easy to use. It has been time saving in collecting payments.

Cons: We did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase.

Overall: We are still learning about Tuition Express with Credit Card Options and am sure are not using it to the fullest extent. So far it has been pretty easy to use and parents are overall satisfied. There do seem to be some kinks here and there, like one credit card kept getting billed months later even after the child had been changed to withdrawn and had no activities in the billing box. If those can get worked out, it would be wonderful!

Vendor Response

by Procare Software on November 05, 2018

Veronica - We're glad you've found Tuition Express easy to use and a time-saver. As to rates, they vary based on the type of transaction (batch processing versus point-of-sale) and the types of cards people use. We'll have one of our consultants get in touch with you to consider the best strategies for your situation. And, regarding withdrawn children, as long as the family still owes you money batch payments will continue to be made; however, you may disable processing for that account if appropriate. You may also opt to allow the parent to pay on their own through MyProcare (the parent portal).

Childcare Manager Best Friend

Nov 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Able to work away from the office, does everything I need for report, billing, shots updates, parent check in, sign-in sheets, to taxes.

Cons: nothing love everthing

Overall: When I called about the program I did not think I would be affordable. My sale rep. (shelly) was great and told me she could make it affordable and step up payments. If I have a problem I call up support the walk me thought step by step, log on my computer, and talk there time to help me with what ever I need. My parents love that they can go on line and pay or use there credit card at the school. Not only is the program GREAT but the staff is GREAT to I have never had a bad experience yet and it has been 2 1/2 years now.

Recommendations to other buyers: this is the best investment you can make for your business. Great for people just starting out and not use to make report for daycare, this program will do it all, and support will help show you how It works. Also you get a free demo cd so before you buy you can try it out and check out all the functions.

Tuition Express

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way the entire TE system integrates with Procare; this makes it easy to bill accounts, process payments, and do returns which are automatically added to each account ledger.

Cons: Sometimes I feel I have to click too many buttons to find the one I want; buried in layers. However, I understand that to have the integration I love and to be able to run the reports I need, this is necessary. Also, Procare/TE provide extremely clear instructions when you need to look something up. Customer support is the best!

Overall: Tuition Express makes our billing and collection process go much quicker and with more accuracy and consistency. Employee time delegated to making bank deposits has been reduced because of the reports we can generate in Procare.

Navigating different screens

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There usually is a way to correct errors

Cons: Don't like that you get locked out of lines in the ledger

Overall: Anytime we call they are extremely helpful and explain everything. They usually call back in a timely fashion.

Vendor Response

by Procare Software on October 09, 2018

Lucille - We're glad you find the support team so helpful. As to having locked lines in the ledger, you may be referencing one of two things both of which you have control over. First, it could be you want to be able to post a date farther in the past or future. To do so see: http://procaresupport.com/how-can-i-post-past-or-future-dates-on-the-ledger-card/. Second, you may be referring payments that have a lock icon because they have been closed in a deposit report. If it's a cash or check payment you can unlock the item, see: http://procaresupport.com/deposit-correction-unlock-ledger-card/. Hope that helps!

Overall great product

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's relatively user friendly. The fingerprint log-in is great.

Cons: It has so many functions that it can get confusing or difficult to find things because they aren't in the user manual.

Overall: Generally a great tool. Wonderful for keeping track of students and staff.

Vendor Response

by Procare Software on October 30, 2018

Amy - We're glad you're so happy with the fingerprint check-in option for parents and staff. As to the many functions available in Procare, we do strive to make it fully featured while also keeping it easy to use. It's true the printed manual does not cover every possible topic (it's meant to help you get started), but you'll find every feature meticulously covered (often with a short video clip) at ProcareSupport.com. Just click the question mark on any Procare screen to go to the appropriate online article.

Tuition Express/ ProCare

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use, Great Tech support

Easy to keep up with families and accounts

Cons: percentage rate on credit cards higher than other. But assume it is due to the system being integrated with ProCare.

Vendor Response

by Procare Software on October 30, 2018

Phyllis - We're so pleased Tuition Express makes it easy for you to keep up with families and accounts. Our rates are very competitive and the integration with Procare makes it ultra-convenient for both parents and staff, saving hours of data entry. We advise customers to be wary of vendors who dangle low rates as a way to lock you into long-term contracts that often include hidden fees. One of our specialists will reach out to you to help with strategies for keeping your rates as low as possible.

Best Customer Support and Techs

Dec 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Even when I haven't used a function in a while, it is fairly easy to get results and steps through looking around the site. The Customer Service department is especially helpful.

Cons: I do have to carefully follow steps in exact order to get my desired results.

Overall: Recently I've had to contact Customer Support and found the experience quite pleasant. My issues was resolved rapidly and even the time I was required to wait it was not an unreasonable nor long delay

Recommendations to other buyers: Call their support if needed, they are so helpful and actually save time, instead of 'hunting' around (when you are a tad out of practice or have missed a step)

Tuition Express Review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the software makes our tuition processing much quicker and less labor intensive than collecting cash and checks and having to go to the bank every week.

Cons: I honestly cannot complain about any aspect of the software.

Overall: Before we started using Tuition Express, we had problems collecting tuition payments from some families. With the Tuition Express software, collecting tuition is quick and simple and we no longer have any outstanding balances. I also love not having to make bank deposits each week. It is a great time-saver.

Assistant Review

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows easy payment options for parents.

Cons: Some of the functions are hard to understand.

Overall: I really like having all of the information on the children and parents at the click of a button.

Vendor Response

by Procare Software on October 18, 2018

Jessica - We're glad to hear you like the easy payment options for parents. We will have our Customer Service Team reach out to you to see if there are any functions we can help you better understand. One thing you may find helpful is this article on how to make a change to a batch of payments. See: http://procaresupport.com/change-or-cancel-a-batch-of-payments/

Tuition Express

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and friendly. The messages when a payment has a problem, it is easy to notify the family.

Cons: When the parents call to complain that they cannot contact someone to ask questions on registration with TE. a customer service should be available for parents.

Overall: So far in the last 5 years it has been great and we really do not have any issues with the software.

The Tuition Express customer service for the client is amazing and always willing to help and answer questions.

Compass

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use! It really makes it easier on our directors.

Cons: It's very expensive! People are constantly contacting me about getting our credit card rates down. I just haven't had time to research all of that yet, but plan on it.

Vendor Response

by Procare Software on October 09, 2018

Stephanie - We're happy to hear Procare makes things easier for your directors! As to card fees, there are strategies to help keep them as low as possible. We'll have a member of our Tuition Express team get in touch with you to review the most appropriate options for your schools.

Tuition Express is easy and the staff is always ready to help.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Tuition Express because it is designed for anyone to use. It is fast to learn and the staff are more than willing to help make the transition easy. My parents love that they can also use tuition express as well.

Cons: I do not have anything that I do not like bout tuition express.

Overall: I love that my parents are happy that they can auto pay or choose to pay from home using tuition express. Tuition express has made my life easier.

Tuition Express survey

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. For parents and staff that are not computer comfortable, it is very non-threatening.

Cons: No cons that I can think of. You have done a great job.

Overall: It has shortened my workday, reduced the amount of accts. receivable every week, eased payments for our parents. Love that the parents know the exact amount of their weekly fees at payment screen. Has almost eliminated those pesky "left over" fees (extra meals, field trips, etc.) that parent's can forget.

Maegen- Director

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it keeps our kids and Employees records together. It's easy to use and very easy to run our tuition each month.

Cons: When I don't understand the bank end of it. ex.- If a tuition payment we try to submit gets returned and we try again, the parents say the money is there so dont understand why it won't go through. I did not understand in this case why we could not get it to go through so I called customer service and asked for support.

Overall: I had an amazing experience with my phone call and the support he provided.

We have use Tuition Express monthly for processing payments for many years.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Director of a multi-site Preschool and Childcare facility, Tuition Express allows a since of ease and security when processing multiple payments. I am able to process bulk payments at once or process one at a time set at preferred dates. I really appreciate the fact that parents can elect to participate in Tuition Express on a monthly basis, changing payment methods at any time without being penalized.

This also helps to ensure timely tuition payments so that we can continuously meet our monthly expenses without the worry of not receiving enough revenue to sustain.

Although we do not use the Credit Card processing regularly, we have used it on occasion in emergency situations. This also provides yet another flexible payment option that gives parents peace of mind.

Cons: The monthly cost, however with every service, there is a fee. So it is understandable and we are happy to pay the fees for the convenience this service provides.

Overall: Ease in processing timely payments which provides financial stability.

Incredible Data & Excellent Customer Service

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in which it processes tuition and tracks every detail.

Cons: It is intimidating for a first time user but you can't do better as it covers every detail to help you manage your business. Customer support is amazing!

Overall: Customer support is always willing, ready, and able. Always a joy to talk to them when I have a frustrating situation.

Assessment

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think the function that allows your technical support staff to remote in and assist is excellent.

Cons: cannot think of any... right this minute

Overall: I value the ability to call for Support and find the remote sessions very helpful. I am thankful you have that technology available for customer support.

Reconciliation Help

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rep has done a great job walking me through the process of doing bank reconciliations. Anytime I have a question, I know that he will answer my questions.

Cons: Sometimes the process is not an easy process to go through.

Tuition Express for Child Care

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly, great support, easy to read instructions

Cons: for the software add ons we use, there hasn't been anything NOT to like

Overall: Any time I have had any issues, I only have to call one time, get the assistance I needed and the problem is resolved

Customer Service

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: That Tuition Express automated payments are automatically reflected in ledger.

Cons: Can be a little hard to know what to do when first using the software and wish the "key" are allowed more characters to full Last, First could be entered.

Overall: Awesome customer service! Rep went above and beyond...Taught us other features available, not just help fix the issue we needed help with.

Love Procare!!

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to learn and use. There are so many different reports to run and the parents love it, too

Cons: There really isn't one thing I don't like about it.

Overall: Just started using it and it's very convenient.

TE support

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very functionality and very helpful

Cons: the software is great and I have no issues.

Overall: Whenever placing a call for customer service support - they are professional and helpful. At times the wait is a little lengthy.

WorldKids Survey

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very effective. Great customer care.

Cons: Nothing I can think about. Once you get to know how to use it it is pretty straight forward.

Overall: Great experience and support in all ways. Thanks!

Works great for payments

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Set it up and forget it! Easy to set up and takes care of itself.

Cons: None that I can find as of now. I use during the summer for daycare. Set up one time and done for the year.

Tuition Express

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and easy to explain to parents.

Cons: You can not set up multiple monthly payments.

Overall: We do not take any cash or paper check payments now.

Tuition express support

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy collection of tuition amazing customer support

Cons: Initial set up of the software.

Overall: Great customer support with amazing problem solving

Great service - Rep was a star

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is convenient and easy to use

Cons: N / A - there are no real drawbacks on this platform

Overall: Fantastic billing and record keeping platform

Pros & Cons

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the children & families pictures can be added and that the parents can pay online & print their own reports.

Cons: I'm still overwhelmed with the system after using CCM for 15 years. Our program is a half day preschool and we don't need half of the things offered like tracking. Also, there are so many different reports available if takes me a while to figure out which will be what I want.

Overall: This was the first month so there were some glitches, lots of setting up accounts so it's been tedious but I am sure next month will be easier and save me time in collecting tuition.

Vendor Response

by Procare Software on October 08, 2018

Cathy - Thank you for sharing your experience with us. Our goal is to do everything possible to help you get off to a smooth start. I will have our Training Team reach out to you to make sure your questions are answered and needs are met. We want you to be successful and will do whatever it takes to get you there.

General Deposits

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps me make my job easier, it is wonderful.

Cons: Having different techs say their way is the easy way.

Overall: Great job! All around wonderful

Very helpful

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is always more to learn, and nice software updates

Cons: Long waitlist for phone calls, when you need help.

Overall: It is great overall!

Wonderful!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and has so many great features!

Cons: I really have nothing bad to say about this software.

Preschool tuition express user

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Help center is very knowledgable.

Cons: Would like the batch reporting to be more centralized.

Overall: Good!

Time Saver

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. It is simply a few clicks of a button and your postings and money and transferred and received.

Cons: Cost. The cost of tuition express is little high. However, it can be justified with having at least 130 children in the program.

Overall: Save a lot of time and eliminates collection costs.

Very helpful!

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of generating student information sheets and sign in / out sheets.

Cons: A little hard to find and use certain frequently used features because they are under vague titles.

Overall: Their tech support is absolutely amazing!!! They are very patient and thorough.

Vendor Response

by Procare Software on October 11, 2018

Lesley - Thank you so much for your review. We're glad Procare helps you generate the information you need. We're always looking for ways to make often used features easier to access and will be in touch soon to get your input.

FELC Experience

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to work with professionals who are knowledgeable about their product when I need help is extremely reassuring.

Cons: It's sometimes a challenge when trying to find that right word combo when searching for help.

Overall: I'm very pleased and satisfied.

The representative Is The Best!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Once trained I have found the software easy to use. I would like to utilize more of it's many functions when am able to devote more time to it.

Cons: Initially overwhelmed but after training sessions with the executive, there is nothing I don't like about it.

Overall: My overall experience with Tuition Express has been an extremely positive one. Using this software for billing has allowed me more time to spend on other aspects of my business. From the beginning the staff has been helpful and very patient. The executive has been particularly helpful to me and is always quick to respond and help me solve a problem. I would recommend this system to other daycare providers.

Ease of Use

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As long as you get the info in correctly, the program runs seamlessly. The TE support team is clear and precise with help when you need it.

Cons: I would like an easier way to refund accounts.

Overall: They are a supportive and friendly team.

How did we do it before??

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease it has given the billing and payment processes.

Cons: N/A

Overall: Tuition Express has given the billing and payment process a whole new avenue! No more late payments, hours spent on billing and modifying the process. The customer service team is readily available and knowledgeable about every aspect.

Great customer service

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I finally begin to understand the software.

Cons: It's complicated and old fashioned, hard to use.

Vendor Response

by Procare Software on November 06, 2018

Carmen - We're so glad you appreciate the customer service you receive from our Tuition Express Team. We strive to make Procare and Tuition Express easy to use and offer free, personalized setup calls to help get you started along with live webinars and online learning tools available at: http://procaresupport.com/learn-procare/

Support Assistance

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact I am able to speak with knowledgeable people that are aware of the system

and are in tune with our situations.

The team has always been so helpful and polite no matter what the situation.

They have walked me through various scenarios that have arisen.

Cons: Would like to see more structured data entry for parents different from children in Pro Care.

Overall: Collection with ease.

Great job!

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of which you can run tuition billing.

Cons: I don't like the cost per module structure.

Vendor Response

by Procare Software on November 02, 2018

Angela - It's great to hear that Procare and Tuition Express make it easy for you to run tuition billing. The idea behind Procare coming in a modular format is to allow you to invest in only those components you need to most efficiently run your business. As your needs grow, additional modules can be added so Procare grows with you.

Everlasting Learning Child Development Center

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an easy to use software and i can train any staff to use it if needed

Cons: having to purchase each software instead of it being packaged all together

Tuition express is really helpful, the parents love it

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: What I like most about tuition express is how simple it is. You just click one button and they all process.

Cons: What I like least is when you accidentally process a payment and cannot go back on it. It comes back and charges the family if they did not want it run in the first place

Vendor Response

by Procare Software on May 02, 2018

Michelle - We're so glad you like the simplicity of collecting electronic payments with Tuition Express. If you accidentally process a payment, there are a couple of easy ways to undo it--you can make a change to the batch of payments before it is processed (see: http://procaresupport.com/change-or-cancel-a-batch-of-payments/) or issue a refund if the mistake is discovered after it's already been processed (see: http://procaresupport.com/credit-card-refund-choose-amount/).

Customer Support

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is a great way to keep your school or center on track. It is easy to use and you do not need to have software knowledge. If you need additional help, tech support is just wonderful to work with.

Cons: I have not found anything that I do not like :)

Tuition Express Payment Processing

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest "Pro" in regards to this software is the convenience of use and having on-time tuition payments. This reduces the numerous trips to the bank to make deposits that we had to make. Also, it cuts down the amount of time that we used to spend on collection letters, phone calls, etc. by having payments made on a timely basis.

Cons: At this time, we have no "Cons" regarding this software because if we do experience a problem, help is only a phone call away. The Tuition Express Support Team is outstanding in responding to any questions or problems that arise in the use of this software.

Procare

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. It is self explanatory once one familiarizes oneself with the manual. Customer service is amazing.

Cons: Nothing really. I do sometimes wish that I can process tuition after hours for it to still be processed for settlement the next day.

Overall: I love the software and plan on continuing to use it.

Gives easy payment options

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to have options of paying tuition. Most parents really enjoy the ease and option of this program.

Cons: Sometimes the system crashes and won't process the payments, but not very often. Sometimes takes awhile to post a payment.

Vendor Response

by Procare Software on June 12, 2017

Rachelle ¿ We¿re glad to hear how much parents appreciate having options for how they pay tuition. We¿re not sure what would cause the symptoms you refer to. If you¿re still experiencing these issues, please contact our Tech Support Team so we can help sort it out.

Tuition Express

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to run tuition through this software. I also love that parents can sign-in to the system to get their payment report so we don't have to create a separate receipt for them.

Cons: Nothing really. It is a great, very well designed software. Using TE saves us, directors, a lot of time and headache too.

Overall: I love using TE. It saves me time to run tuition and also I don't have to handle checks. It is such a convenience to run tuition automatically everywhere. I spend a lot of time out of the country but I don't have to worry about tuition because I can run it anywhere in the world! I also love the TE reports.

Kids R Kids Learning Academy #59

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and user friendly.

Cons: I am unable to push funds back into a bank account in the case there was an error in billing.

Overall: This has taken a weight off of my shoulders having to do each individual account manually and through my bank. Here I can do it all at once.

Vendor Response

by Procare Software on October 03, 2018

Briana - We're so glad you've found Tuition Express easy to use and to know it's taken a weight off your shoulders. That's exactly what we strive for! As to issuing refunds, you can easily give a refund to a parent's credit card; however, it's true that ACH refunds are not available. See: http://procaresupport.com/credit-card-refund-choose-amount/

New User w/Tuition Express

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it is integrated into the Procare system. I like the expedient customer service and ease of calling anytime and receiving call backs from real people with great communication skills.

Cons: I least like the amount of information on basic accounting terminology. Being completely new to this field the terminology is a bit of a barrier. However, customer service does clarify when asked.

Overall: I have had great customer service provided by Benji. He has called back in a timely manner when unavailable and has made me feel a top priority.

Tuition Express Review

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Even when I find out that a user has decided not to return and doesn't want the money pulled from their account, and I have already processed the batch, I can cancel and rerun the system so easily.

Cons: What I like least is really just user error. There are times when I enter the routing or account number incorrectly. I wish that there were two lines to enter those numbers to help catch an errors in advance. Just like when you are setting up bill pay or entering a password, it asks to re-enter the number.

Love the functionality and how organized it keeps everything

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software keeps you super organized and assists in setting up all your processes. The absolute best thing about Procare is their exceptional customer service!

Cons: That I am a new user! It is not the software's fault but we only opened this so I am setting up everything for the first time! I can't imagine having to do this all manually.

Overall: Tuition Express has made collecting money a breeze! It is my least favorite thing to do and Tuition Express has made it fun.

Tuition Express Review

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: 1. Easy to use

2. Excellent tech support

3. Worry free

Cons: There is nothing that I don't like about this software.

Tuition Express is so easy!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I used to spend many hours collecting payments each month. Now I can do it all with the press of a button. If you're on the fence about whether to start with Procare and Tuition Express, do it. It is worth it. In just a few weeks of starting with the software, I am already seeing administrative time savings that now can be used elsewhere.

Cons: Can't think of anything. I love this software.

New user

Oct 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like most about this software is how easy it will be for me to keep track of my family's accounts. I really like how after just entering information one time, each month's billing will be a breeze! I love how the Technical Support department is so helpful and friendly and willing to spend the time with me to walk me through the steps.

Cons: I have not had any "bad" experiences so far with it.

Overall: I am so happy that the billing and collection of tuition will be done in a timely manner this year! This software will make my job as the Director so much easier. The parents are really happy with the fact we now accept credit and debit payments and that they can print receipts for each payment made. I am absolutely certain our school made the right choice by purchasing Procare software with Tuition Express!

Great support help

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: It does offer frequent updates. Even if you are not familiar with the software.

Cons: It has many tabs with windows, and if you are not familiar with what it does, it can be challenging. You must figure it out or just call and ask. But the customer support is great!

Overall: I am new to Pro-care system, but every time I call for help they are very kind and willing to guide me. The support is amazing.

Excellent Customer Service

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We use Tuition Express-it's extremely easy and user friendly. Payment information goes directly to and from Procare so that our office staff and parents can both see and access accounts easily. We batch credit card and checking payments and have a much better overview of our financial picture for the month. One of the very best things about Tuition Express and other Procare products is the extremely responsive, helpful and friendly customer service. If we have any questions at all we just call up customer service and they not only "fix" that particular issue, they explain what and WHY so that we become better managers and users. We have been very satisfied with Procare and with Tuition Express.

A business owners lifesaver!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how detailed and organized the software is. This software can create reports, attendance rosters, emergency contact sheets and much more. The developers have thought of EVERYTHING when it comes to ProCare and I learn of new advantages each day as I use it.

Cons: I haven't found anything I dislike about ProCare.

SAISD

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: cost effective and flexible for various needs

Cons: seemed a bit overwhelming at first with all of the different features and capabilities

Overall: So far we have been using Tuition Express without any major problems. Staff was able to learn it quickly and parents have had no problems with the online payment portal.

Bam! done!

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is efficient and saves us so much time. We are able to get our paperwork done and get back to what we love, being with the children.

Cons: Can seem overwhelming at first. So many choices. Fortunately, once we spoke with the team, they made it all so clear.

Overall: Awesome

Helpful Customer Service

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is my first year on staff at our school. Each and every time I've called Tuition Express, their customer service representatives have been very pleasant and eager to help.

Cons: Nothing at this time, I haven't used it long enough.

Tuition Express has been great.

Dec 08, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Integration with Procare.

Security.

Simplicity.

Reports.

Cons: Wish I could invoice families but I'm still able to run balance reports which takes and invoice's place (at least there's a solution).

Like any new software, it takes committed time to learning and can be a challenge to get families to get on board.

Overall: Tuition Express has been a great addition to our tuition payment at our center. It has given parents an option of online payments with rates lower than other credit card services. It also centralizes the choice so I'm not billing people through one site but collecting via the website with another service. The integration with Procare Software is excellent. So glad we invested!

Saves Time

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I am so excited that I do not have to sit and enter 100 individual payments and that I do have to run customers down to make a payment.

Cons: The wait time for phone calls to tuition express representative.

Overall: Very convenient

Makes tuition payments a breeze!

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used tuition express for just over a year now. It is so easy to set up and use on a daily basis. Customer service is always immediately available to answer any of my questions.... Although it is so easy that I rarely have questions. I love that I don't have to wait for parents to make a payment and then take that to the bank. I know exactly when I will receive the money and exactly how much will be deposited. When there is an NSF from a parent I get notification within 48 hours. I highly recommend for any childcare business or school.

Love this company!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, functionality and overall appearance

Cons: I really don't have any dislikes at this time

Overall: Love the one on one training! It's great to be able to see my screen during the walk thru. The Support staff was just fantastic!

Capterra loader

Tuition Express Support

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I appreciate the prompt friendly folks when calling for support. The support is relevant and helpful!

Cons: It takes a little to get use to when learning to use it.

Re-registration

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm loving the Re-registration feature! It makes signing up new families easy.

Cons: Nothing so far. I'm a new user and still learning the ropes.

Entry Level Employee-No Worries

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: You don't have to be an accountant to understand how Tuition Express works. I hired an entry level employee and wasn't nervous about spending to much time on training. An entry level employee will ask questions to get the help they need through the detailed tutorials that are offered and the wonderful person to person customer support!

Tuition Express Review

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to understand and easy to use. The customer support is outstanding.

Cons: Nothing. I haven't found anything to dislike.

Overall: My preschool parents love the ease with which we can collect tuition payments. It makes things easier for them as well as for me.

This software has changed the way we do business and gives us so much more time management.

Feb 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software has helped to run my business for almost a decade. Tuition express has been the icing on the cake. The customer service is hands down the best I have had when implementing a new program. I had my hesitations changing was was comfortable but this has exceeded my expectations. I truly wish I would have done this sooner.

Great Customer Service

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I've just upgraded my Procare software to include Tuition Express. I haven't had the opportunity to use it yet, but decided to complete this survey anyway just to say that the customer service at Tuition Express is outstanding.

Cons: That I haven't had it all along! Looking forward to using it. Will save me a lot of time and energy.

St. Mark's Preschool

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, user friendly, comfortable clicking on tabs to learn more, the videos are helpful.

Cons: There is not anything we don't like at this time.

Overall: Customer representatives have been fantastic and patient as we learn the new software. Great customer service.

I LOVE BRAD!!!

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Always helpful, always easy, always responsive! Always there to take care of any issue quickly, always professional

T&C Review

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The efficiency and accuracy of billing. Ease in setting up new clients.

Cons: Haven't used it enough yet to comment constructively.

Overall: Makes billing much easier and streamlined than simply using Quickbooks.

Tuition express

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Technical and product support services that can gelp

Cons: The time difference (time zones) to talk to someone!

Overall: Very good and helpful!

Tuition Express

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, user friendly, does everything we need for our organization

Cons: nothing that I can share right now, new user