--- title: "Tuition Express Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tuition Express the right Payment Processing solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177236/Tuition-Express/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tuition Express 4.8 (187) [View alternatives](https://www.capterra.com/p/177236/Tuition-Express/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Tuition Express Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DU Desiree U AdministratorEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Tuition Express allows us to manage our tuition payments in Procare automatically, which is a huge time saver.“ October 30, 2025 LW Larry W Treasurer and AccountantChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “We have used tuition express for almost 10 years and the quality of the service has dropped significantly.“ December 30, 2025 AR Amber R DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Great all in one payment processing company that allows for Credit card and ach monthly, weekly and as needed.“ November 7, 2024 KO Kearis O DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The fees charged for processing seem high, but I haven't really evaluated the pricing of other systems for my child care business.“ July 17, 2025 WH Whitney H Office managerChild Day Care Services, 201 - 500 employeesUsed the software for: 1-2 years. “This system has significantly reduced our errors in billing, increased our efficiency and streamlined enrollment.“ December 14, 2024 DH Dorothee H Executive directorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes, post date can be confusing for clients.“ October 21, 2024 AR Amber R DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Customer Service is great although I feel they need to streamline their fees and consider a reduced amount or they may continue to lose customers.“ November 7, 2024 SH Sarah H Accounting AssociateChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “It feels very disconnected as we onboard new franchises to utilize TE as their processor.“ August 23, 2024 ## Showing most helpful reviews Showing 1-25 of 187 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marlene R. Administrator Consumer Services Used the software for: 2+ years ### "Fast and easy way to collect and track payments." July 23, 2019 5.0 This program has helped us collect weekly fees much easier, and it has cut down the late payments we were plagued with. Many families appreciate the ease of use and email receipts. Pros We like how simple it is to set up , track and collect payment from parents. Clients can use a credit card by swiping it at the front desk, or can pay online with credit card or directly from their checking or savings account. It provides a print-out for on-sit users and sends an email to online users. An automatic withdrawal can easily be programed for client who provide account information that is not stored onsite. Cons Some people are reluctant to use automatic withdrawals from their accounts. It does charge clients a small fee for credit card use, but any system does that. Review Source KS Kayla S. Program Director Child Day Care Services Used the software for: 2+ years ### "Easy for any one to learn! " December 25, 2024 5.0 Our experience with tuition express has been fantastic! It is easy for all our new families to learn and navigate. Pros I love how easy it is for parents to pay their bill online. It is also very quick to come to our account and if one payment bounces it sends an email letting me know and the parent. Cons I wish that it would automatically charge the parents the fee that we assess to there account. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We wanted a childcare based product that is specific to the childcare industry Review Source LW Larry W. Treasurer and Accountant Child Day Care Services Used the software for: 1-2 years ### "Recent Problems with Tuition Express" December 30, 2025 2.0 We have used tuition express for almost 10 years and the quality of the service has dropped significantly. Support by phone is slow and often unable to resolve issues. Pros The payment process is automated. Payments can be accepted on site, or parents can pay from their home computers or smart phones. Cons Recent changes by Tuition Express require additional work by office staff to post batches, which was not required in the past. In addition since October 2025 there have been numerous errors and delays in processing payments. Also the rates (overall costs) are much too high for the service received. Review Source DR Dawne R. Director Child Day Care Services Used the software for: 1-2 years ### "Tuition Express at the touch of a button" October 28, 2024 5.0 I would recommend this project to others. It allows us to easily track payments for our parents. Pros I like all that this program allows me to keep track of in our childcare facility. Cons Sometimes when first setting up a program I need extra help in the step-by-step process of entering the information to make sure it runs smoothly once in operation. If they had someone to actually walk me through this process while actually entering in our information it would be helpful. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Tuition Express Tuition Express seemed very easy to use and we LOVED the presentation they gave to our board. Review Source DU Desiree U. Administrator Education Management Used the software for: 6-12 months ### "Tuition Express has been amazing!" October 30, 2025 5.0 This has been a huge time saver and has allowed me to focus my time and efforts on more important tasks. Pros Tuition Express allows us to manage our tuition payments in Procare automatically, which is a huge time saver. Cons The customer service has been great, so I really have no complaints about Tuition Express! They are great! Review Source RS Rebecca S. Educational Assistant Education Management Used the software for: Less than 6 months ### "Does not sync with the other parts of ProCare" June 12, 2024 2.0 ProCare has too many different things that have similar names but do different things, or that should sync but don't. Pros Because it works with the procare desktop program we've used forever, we can completely customize the billing formulas. Cons 1\. In order for it to auto-charge credit card fees, the parents can't pay through the app but have to login online. 2. only one login at tuition express.com per school? WHAT? More than one of us works on the billing. Their solution? Give the other person my login info. How is that secure? 3. The Tuition Express button on the desktop version is not the same as tuitionexpress.com and doesn't do the same stuff (and neither is the same as the billing button on the online version!). 4. Getting set up involved 3 separate training meetings to go over different features, but they were all with the SAME person! (Who it turned out didn't know what he was doing-- half the time I was telling him what to click on!) Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Reason for choosing Tuition Express Customization of billing formulas. We have a super complicated billing system, which Lillio just couldn't handle. Review Source Response from Procare Software July 3, 2024 Thank you for your feedback and I am sorry to hear about the issues you are having. We would love to speak to you to discuss the issues you are having further. Please contact your Procare Account Manager or even reach our general support at 1-800-964-1729 and we'd be happy to help. Thank you again. KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Seamless integration with Procare, excellent payment processing for child care" July 17, 2025 5.0 Pros The integration with Procare is seamless; I often forget that Tuition Express is involved with processing, which is a good thing. I never have any issues with payments coming through correctly and on time. Cons The fees charged for processing seem high, but I haven't really evaluated the pricing of other systems for my child care business. Review Source CW Carli W. Director Child Day Care Services Used the software for: 1-2 years ### "Go to tuition software!" January 30, 2025 5.0 Overall, this has helped streamline our tuition process, making it more accessible for both parents and staff. Pros For the first time, parents have access to their child's tuiton, charges and credits all within the same app being used to track their child's day. Parents can see charges and receive updates in real time, making it more likely to keep up with their account. Cons Parents cannot make a payment unless there is a charge. If someone has a $0 balance, they cannot prepay more money until a new charge is put in. Review Source jR josh R. Administrator Consumer Goods Used the software for: 6-12 months ### "Easy to use" February 3, 2025 5.0 Pretty very easy to use. I can also set up auto payments Pros smooth and easy to use. Use it to pay tuition for my kids Cons absolutely nothing. i can not think of anything negative right now Review Source WH Whitney H. Office manager Child Day Care Services Used the software for: 1-2 years ### "Happy customer" December 14, 2024 5.0 Easy to use, efficient and effective. This system supports us to support our customers better. Pros This system has significantly reduced our errors in billing, increased our efficiency and streamlined enrollment. Very helpful for licensing as well. Cons No issues, it has met and exceded our expectations. Review Source MR Morgan R. Director Child Day Care Services Used the software for: 2+ years ### "Happy Customer" November 20, 2024 5.0 Pros We like how easy it is for parents to be able to pay their tuition. We have a computer and card reader set up in the front of the daycare for parents to use. Cons I didn't like that the parents could not pay through tuition express on their ProCare app. When I tried to get it set up hey told me they were taking that feature away. Review Source CS Carl S. Ownner & CSO Education Management Used the software for: 1-2 years ### "Tuition Express works as Advertised" May 22, 2019 4.0 Tuition Express works as advertised for sure, however, understanding all the charges, fees and credit limits configured in the program could be presented in a clearer format. For example, a mere matrix explaining the different fees for ACH vs. al the different types of incentive credit cards has been a hard and expensive lesson for us as we watched all the HIGH fees drawn from our revenue stream. All this should be in a 3 page slide presentation given by the on-site Procare/Tuition Express systems engineer. Pros Tuition Express works as advertised and has very knowledgeable technical support of the product Cons Procare software's model for rolling out their products (Procare & Tuition Express) doesn't work. Merely phone support when standing up a brand new system was unbearable. Having an on-site roll-out person would have saved HUNDREDS of hours of WAITING on HOLD to have questions answered. In our case for example, we choose to go with a Cloud based solution and multiple Touch stations. Wow. So many pieces to figure out ranging in scope from H/W installation and configuration to being frustrated the KES system doesn't interface to the Procare database. One day's on-site Procare system Engineer would have saved this organization a VERY LARGE amount of time, effort and frustration. Review Source DJ Debbie J. Director Education Management Used the software for: 1-2 years ### "Rare Deposits" September 5, 2019 4.0 Most of all, I am not posting payments, writing out deposits, driving to bank all the time, which gives me extra time for other responsibilities. I love the fact that the receipts are emailed, it saves on paper. My parents LOVE the emailed receipts, how fast they can check out their children, swipe their card, and be done! Pros I rarely make deposits any more. At first we had only a few parents sign up for Tuition express, but now I only have maybe 2 payments a week that I need to deposit. Sometimes we go a week to 2 weeks without a payment by check or cash. It gives me time to focus on other things. Cons Well, sometimes a parent needs a specific receipt or letter with our letterhead having specific information listed for their work childcare account. It can take some time getting that put together, but mostly because It isn't something I do over and over. Reason for choosing Tuition Express I purchased Procare when it was a brand new product, years ago. I have had other programs sent to me, but I do not believe any of them are fine tuned to child care as well as Procare. I have basic computer skills, and I have been able to navigate easily with Procare. Review Source JH Jessie H. Administrative Assistant Primary/Secondary Education Used the software for: 2+ years ### "Fast, Professional, Easy-to-Understand" November 14, 2018 5.0 Wonderful experience with my customer service representative- or should I say expert. My questions were addressed with ease and I was even given tips and advice to make my navigation with the software even easier than it was before. Pros I love that Tuition Express is overall self-explanatory and easy to get used to. It’s a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately. Cons If I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the “Update” button pops up even after we have updated already. It’s a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete. Review Source Response from Procare Software November 16, 2018 Jessie - We're glad you've had such a wonderful experience both in using Tuition Express and with the team that supports it and offers advice. The issue with the "Update" button coming up on screen was a very short-term event and has been resolved. Thanks for letting us know. AM Ashley M. Director Education Management Used the software for: 2+ years ### "Tuition Express for Large Childcare " July 6, 2021 5.0 I LOVE this program and how easy it is to use. Customer service is quick, friendly and thorough when needed. Parents love that we offer this program as well. Pros I love that this was so easy to set up and I am able to access and work on the accounts from work and home thanks to the cloud option. I am saving so much time not chasing money or manually logging checks. Parents can print their own records for FSA and Tax as well. Cons I truly have no complaints or suggestions for improvement. The parents haven’t had any complaints either. Reason for choosing Tuition Express Meets and exceeds all our needs for billing/processing. Review Source Response from Procare Software July 9, 2021 Thanks for the review Ashley! We are so happy Tuition Express makes your life easier! JH Jeni H. ELC Director Education Management Used the software for: 2+ years ### "Easy, Easy, Easy." July 14, 2022 5.0 We have not had a problem with this software and love using it. Pros This is so easy to use when you need to process payments Cons I wish they would let you do payments more than two weeks in advance. Review Source VC Veronica C. Assistant to the Principal Education Management Used the software for: 6-12 months ### "Easy to Use" October 31, 2018 5.0 We are still learning about Tuition Express with Credit Card Options and am sure are not using it to the fullest extent. So far it has been pretty easy to use and parents are overall satisfied. There do seem to be some kinks here and there, like one credit card kept getting billed months later even after the child had been changed to withdrawn and had no activities in the billing box. If those can get worked out, it would be wonderful! Pros Tuition Express is easy to use. It has been time saving in collecting payments. Cons We did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase. Review Source Response from Procare Software November 5, 2018 Veronica - We're glad you've found Tuition Express easy to use and a time-saver. As to rates, they vary based on the type of transaction (batch processing versus point-of-sale) and the types of cards people use. We'll have one of our consultants get in touch with you to consider the best strategies for your situation. And, regarding withdrawn children, as long as the family still owes you money batch payments will continue to be made; however, you may disable processing for that account if appropriate. You may also opt to allow the parent to pay on their own through MyProcare (the parent portal). SW Stacey W. Owner Education Management Used the software for: 2+ years ### "Great Product" September 24, 2019 4.0 My overall experience has been pretty good! Customer service has been helpful when I needed it. There have been times that the program has been down, which is a HUGE inconvenience when I have 150+ people needing to get into our building, but overall it has been good. Pros I can keep track of absolutely everything for my center on this software. I do all my billing, payroll, child and family management as well as my staff! Cons Very difficult sometimes to find the report that I am looking for. The descriptions could be better as to not have to run a hundred reports until I find the one that gives me what I am looking for. Review Source AZ Alexis Z. Teacher Education Management Used the software for: 2+ years ### "Tuition Express Flawless" November 29, 2023 5.0 Pros I like how easy it is to make a payment. I log in and navigate to the payment screen. Many different forms of payment are accepted and I can pay in advance. I also like that I can see my balance/credit. It’s also very easy to get an invoice. I don’t have to ask the daycare or call customer service. It’s available in real time on the website. This is very necessary and helpful for me because I have a DCA account and need to provide invoices for expenses. Cons Tuition Express functions exactly as it needs to without issue, so I haven’t experienced any cons this far. Review Source JF Javier F. Owner Education Management Used the software for: 2+ years ### "Game Changer!" November 7, 2018 5.0 Fantastic experience using Tuition Express. CSR continues to deliver excellent service each and every time. He highlights all the features and benefits that our business has overlooked which provides a value based perspective to what we have purchased. Keep up the great work CSR! Pros Ease of use. Cloud service. Parent portal Cons The only thing that will bring this great software together will be a mobile app for providers and parents alike. Review Source Response from Procare Software November 16, 2018 Javier - We're so pleased you've had such a fantastic experience with Tuition Express. Our MyProcare parent portal can run on any device: phone, tablet, desktop--and you can enhance parent engagement even further with Procare's KidReports which includes apps for parents and teachers! See: https://www.procaresoftware.com/products-and-services/services/kidreports/ TP Tracy P. Director Education Management Used the software for: 2+ years ### "Our life was made simpler!" September 24, 2019 5.0 We have taken the man power out of collections. This system gives us automation. We are able to build better relationships with our clients because the money issue is solved. Pros Collecting tuition used to be a full time job for my business manager. Now she is able to put energy into other projects because we have streamlined the collection of payments. Cons I am pleased with this software. They do a lot of updates that sometimes interrupt service but they do them at off hours.. Review Source DK Deborah K. owner Education Management Used the software for: 2+ years ### "Customer Service" November 29, 2018 4.0 Pros The customer service is amazing! I called with questions and the girl was so nice and helpful! Cons I find it slightly hard for someone without a business degree to understand all the terms. Review Source Response from Procare Software December 4, 2018 Deborah - It's great to hear how much you appreciate our Customer Service Team. We strive to keep things simple and absolutely want you to feel comfortable in using Tuition Express most effectively for your center. Be sure to call our Tuition Express Support Team any time you have questions or need help. NS Nicole S. owner Education Management Used the software for: 2+ years ### "Childcare Manager Best Friend" November 22, 2016 5.0 When I called about the program I did not think I would be affordable. My sale rep. (shelly) was great and told me she could make it affordable and step up payments. If I have a problem I call up support the walk me thought step by step, log on my computer, and talk there time to help me with what ever I need. My parents love that they can go on line and pay or use there credit card at the school. Not only is the program GREAT but the staff is GREAT to I have never had a bad experience yet and it has been 2 1/2 years now. Pros Everything. Able to work away from the office, does everything I need for report, billing, shots updates, parent check in, sign-in sheets, to taxes. Cons nothing love everthing Review Source JD Julie D. Director of Ext. Services Education Management Used the software for: 2+ years ### "A Must" July 23, 2019 5.0 I love ProCare and Tuition Express! Pros I like the fact that I do not have to handle money payments anymore and parents are able to submit their payments online. Cons Recently, it has been having system errors. The parents are not able to submit payments if the system is down. Review Source DA Denise A. Assistant Director Education Management Used the software for: 2+ years ### "Tuition Express Review" October 17, 2018 5.0 Before we started using Tuition Express, we had problems collecting tuition payments from some families. With the Tuition Express software, collecting tuition is quick and simple and we no longer have any outstanding balances. I also love not having to make bank deposits each week. It is a great time-saver. Pros I love that the software makes our tuition processing much quicker and less labor intensive than collecting cash and checks and having to go to the bank every week. Cons I honestly cannot complain about any aspect of the software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.