Who Uses This Software?

Businesses, Individuals, Universities, Healthcare and more.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Lightstone Consumer
  • www.my-echo.co.za
  • South Africa

About MyEcho

MyEcho is easy-to-use survey software for the collection of customer, employee and partner feedback and other online surveys. Easily create your survey and distribute via Email, Web, Social Media or SMS. Even better, you dont have to figure it out on your own, our customer support team is online and ready to help you get to your end goal! Try it for free.


116577

MyEcho Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

MyEcho Reviews Recently Reviewed!


Back to school

Apr 16, 2019
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The way it works, the professionalism, and overall quality

Cons: It's not user friendly at all. I had to contact support person basically the entire time after setting up the survey to assist me because it's like you need a user manual to send survey

Overall: This has been an amazing experience despite not knowing the system, customer service reps that assisted me made up for it 20 times fold.

Vendor Response

by Lightstone Consumer on May 13, 2019

Thank you for the feedback. It is always daunting to use a survey tool for the first time but we are continually working on making changes and adding new features to improve the user experience. We hope to see you again soon.

First Time Conducting a Survey

May 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and understand with sufficient options.

Cons: Monthly subscription. For infrequent users who need paid features, a pay as you go option should be considered. I will not need to survey that frequently that I need a monthly sub, but very happy to pay for the service as and when needed.

Overall: Very good thus far

Vendor Response

by Lightstone Consumer on May 13, 2019

Thank you very much for the positive review. We value our users' feedback and continually make changes and add new features to improve the user experience.

Solid product

Oct 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the simplicity of the approach employed in My-Echo, as well as the overall look and feel. Having used SurveyMonkey for years, it is a refreshing alternative.

Cons: I don't have any significant issues at this stage.