Who Uses This Software?

We work organizations that have over 100 endpoints with operating systems.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.85/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Quest Software
  • www.quest.com
  • Founded 1987
  • United States

About KACE

KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI. KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.


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KACE Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

KACE Reviews Recently Reviewed!


Easy to use System Management software with some drawbacks

Mar 05, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's fairly easy to setup the SMA and start managing systems. The scripting and software deployment works very well. The patching mostly works with some bugs.

Cons: The MacOS management is lacking. We mostly had to manually create scripts to do basic MacOS management functions. The agent connection drops out on MacOS as soon as the device goes to sleep. The agent connection can break on Windows connections and it's pretty hard to fix. It often requires a visit to the computer.

Overall: We are managing all of our Windows systems on KACE. We've been able to manage systems effectively and keep an accurate inventory of all of the Windows devices we manage.

A lot of features with a dated back-end

Sep 25, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).

Cons: The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.

Kace for service desk

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that users can customize their tickets (how they are created and responses)

Cons: The View by drop downs/changing views is sometimes finiky

Overall: My overall experience with Kace is pretty positive. There are some quirks as there is with any software, but for the most part, it is reliable for what I need to do on a daily basis.

Another Service Desk Fish in a Big Pond

Jun 19, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: They finally implemented a dark theme in 2019

Cons: Constant issues with memory usage on the VM, slow performance, clunky archival process... not user friendly for the technical users or end users submitting tickets.

Easy to log issues

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I use this software as a user to submit tickets and bugs to support and IT and have no issues as a user. I'm able to send an email to the internal IT email address and it opens a ticket for me.

Cons: Sometimes I know IT has issues using this to push software within our org, but I don't know much about that

Great Internal Ticket System

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: System is used for ticketing and software pushes. Super easy to submit and manage tickets and assign to different queues

Cons: There isn't anything I dislike about this software

Overall: Internal ticketing system and integrates well with other support applications

Easy to log issues

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I can submit tickets and issues based on category and assign them to specific users. Works especially great for historical tracking and closing the feedback loop

Cons: i have nothing negative to say about this software