KACE

Pros: Managing computer updates is a breeze. The Service Desk ticketing section works really well for setting up different queues for different types of tickets and allows for setting up many different user groups and processes.

Cons: Support has never been the best for this when Dell had it and now that Quest software bought this out it, unfortunately, is not much better. One annoying bug that has yet to be fixed is that a users out of office message can trigger a ticket to be updated and then create an endless loop of Kace sending out ticket updated notifications to the users and then the out of office reply updates the ticket again and on into infinity. We've had a few tickets spiral out of control like this and really affect performance. Support didn't have a solution only a cheap workaround.

Pros: Once you have customized KACE to your environment and deployed the agent to your end points, the amount of information that is pulled can be categorized and reported against, giving you a good look into the health of your hardware. Distributing new software and 3rd party updates to devices is very easy and can be scheduled to run at various times.

Cons: Initial setup can be grueling. I would recommend a partner come in and perform the setup. I find it a bit aggravating that if I have multiple KACE windows open, when a page refreshes it will load one of the other windows instead. Of course that's not an issue with the software per say, just the way i want to use it.

Pros: I like that we can push software to all of our machines very easily. We use this appliance mostly for helpdesk and asset management but we also use this for Software deployments, Scripted installs and patch management.

Cons: I hate that when we bought the product when Dell had the product we could get support at no additional cost. Now you have to pay for the added support on new features that we dont understand. If they release new features you have to learn it on your own or pay to have someone help

Overall: Helps us on time management with installing and deploying software. Also a better system for helpdesk

Pros: Kace has many tools for systems management, inventorying, monitoring, and tracking systems within a networking.

Cons: Kace's email handling is a complete joke. It's service desk design is utterly shortsighted . The base network handling is very inefficient and the database functionality is very bloated. Trying to get support for Kace is like trying to win the lottery. Consider yourself luck if anyone responds at all, let alone if they can actually help.

Overall: We have the benefit of know not to use Quest products in the future. The number of bugs and deficiencies in the K1000 have overwhelmed us for 2 years.

Pros: It seems to always be improving. There are updates that come out and we tend to be early adopters for any updates. The interface changes along with the functionality and it always seems to be to the benefit of our company.

Cons: It would be nice if we could have a ticket open and then a counter would start. This way we could track how long it took us to complete a ticket. There doesn't seem to be this functionality with it.

Pros: Kace covers our two pain points of updates and tickets. We are looking into using it more for asset tracking as well and it appears that that will work well.

Cons: They don't have some things I would consider common sense...for instance if a ticket is submitted and that person has an out of office, the out of office will open another ticket. A little more access to the database for custom reports would be nice as well.

Pros: The K1000 has so much functionality and allows you to manage all parts of your IT environment. It does ticketing, deployment, pc management, asset management, knowledge base and so much more.

Cons: In the last few years the support has really fallen off. They now want to charge you for any assistance and it takes days to even get help.

Overall: It simplified things and created a centralize management console for everything.

Pros: The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).

Cons: The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.

Pros: When its working, it works well. Its great for tracking your assets, monitoring and deploying. Ticketing is a breeze too.

Cons: It can be cumbersome at times. The UI is a little stale, and the system can be a bit slow. While their support is generally pretty good, they expect a lot of the customer in order to roll out and troubleshoot the actual system.

Pros: Simple setup and you can easily be installed in minutes. I was amazed on how quickly the setup was and how easily it can be managed.

Cons: Some false positive errors, but the software did detect abnormal behavior. It might need a few updates on canceling out unnecessary protection.

Overall: Great software the gives you the protection you need that can easily be managed.

Pros: Does a good job of creating and managing helpdesk ticketing queue and updating Windows based computers and servers.

Cons: Doesn't do a great job of updating Mac computers. Agent doesn't automatically update when you move to a new version. You have to buy hardware and software and it gets very pricey. No built in remote control features.

Pros: Great for managing software, creating installs and inventory management. Has plenty of room to create my own scripts

Cons: Sometimes the KACE agents failed to update a computers status, this occasionally would cause a false positive report.

Pros: It gives you the ability to do a lot of things, such as monitor, push updates, scripts, helpdesk system, etc.

Cons: Not the easiest to understand, and the video tutorials are lacking, no one has time to go through an 800 page manual.

Pros: Image based provisioning across Windows.

Ease of setup .

Software distribution.

Remote control.

Cons: Technical support it works too slowly.

System performance, after a few months the console slowed.

Pros: Easy setup, agent has no performance update on the workstations. The training that comes with the purchase is the best I've seen with a software purchase.

Cons: Doesn't make me coffee in the morning, could be a little easier to retire machines in the asset management.

Overall: We use Kace for helpdesk tickets, inventory management, pushing out software and scripts, patch management, and desktop reporting. It's really great having all this under one pane of glass. Professional services got us up and running with very little difficulty, and their after purchase support is superb. I would gladly recommend this software.

Pros: I love the variety of options and all of the different functions the system has to offer. It is also very easy to use.

Cons: I would like to be able to have more options to customize the color scheme as the recent update change from a dark color scheme to having a white background.

Overall: A reliable, consistent ticketing system

Pros: This is a good solution overall. Especially when coming from not having any sort of patch management solution in place.

User software downloads

Remote software push

Patch management

Imaging with the K2000

Scripting

Cons: It lacks flexibility with a lot of its functions. It can do a lot but not always in an efficient way.

Patch management flexibility

Support

User software downloads speeds

Overall: Patch management

User service portal

Pros: All-in-one appliance architectur which allows for very quick implementation. Image Deployment works great.

Cons: Reports in KACE are static with no drill down capabilities. KACE does not offer the ability to easily create groups of computers for use elsewhere in the management process.

Pros: It is very simple to use this product for submitting tickets. The configurable options are excellent allowing the ability to customize what information is gathered.

Cons: There not much negative to say. This product does what it is intended to do and is easy to use. It is used daily without issue.

Pros: Automation of patch management and a helpdesk ticketing system gave us much needed structure and alleviated us from having to waste time on patching. Having a self service portal and being able to push out alerts was a huge benefit.

Cons: Software deployment can be really difficult, if not impossible in some cases to get right. There are many cases we have yet to figure out.

Overall: I love KACE and would recommend it to any IT department. There is value in all aspects of this product. Also, KACE is nowa Quest product, not Dell.

Pros: What I like most is the way the software runs! It is very easy to navigate and use! I would definitely continue with it!

Comments: I used this system while in college while working in the schools IT department. It made managing work very easy and kept everything organized and made updating requests very easy.

Pros: It satisfies all the needs of system administration, from the initial implementation of the system to the continuous administration and the removal of final nodes.

Cons: There are some functionalities that are not clear to manage, specially if you compare its functionalities with others products.

Comments: Kace is a great tool that offers many benefits. It allows us to check in with the PC's enterprise-wide, run reports, and complete remote installs.

Pros: System is used for ticketing and software pushes. Super easy to submit and manage tickets and assign to different queues

Cons: There isn't anything I dislike about this software

Overall: Internal ticketing system and integrates well with other support applications