Who Uses This Software?
We work organizations that have over 100 endpoints with operating systems.
Average Ratings
3 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$1.85/month
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Free TrialYes
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DeploymentCloud, SaaS, Web
Mobile - Android Native
Mobile - iOS Native
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportOnline
24/7 (Live Rep)
Vendor Details
- Quest Software
- www.quest.com
- Founded 1987
- United States
About KACE
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI. KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.
KACE Features
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket/Issue Tracking
A lot of features with a dated back-end
NotLikely Extremely
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Kace for service desk
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Pros: I like that users can customize their tickets (how they are created and responses)
Cons: The View by drop downs/changing views is sometimes finiky
Overall: My overall experience with Kace is pretty positive. There are some quirks as there is with any software, but for the most part, it is reliable for what I need to do on a daily basis.
Great Internal Ticket System
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Pros: System is used for ticketing and software pushes. Super easy to submit and manage tickets and assign to different queues
Cons: There isn't anything I dislike about this software
Overall: Internal ticketing system and integrates well with other support applications
Pros: The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).
Cons: The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.