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We work organizations that have over 100 endpoints with operating systems.
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI. KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.
Easy to use System Management software with some drawbacks
NotA lot of features with a dated back-end
NotPros: The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).
Cons: The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.
Kace for service desk
NotPros: I like that users can customize their tickets (how they are created and responses)
Cons: The View by drop downs/changing views is sometimes finiky
Overall: My overall experience with Kace is pretty positive. There are some quirks as there is with any software, but for the most part, it is reliable for what I need to do on a daily basis.
Another Service Desk Fish in a Big Pond
NotPros: They finally implemented a dark theme in 2019
Cons: Constant issues with memory usage on the VM, slow performance, clunky archival process... not user friendly for the technical users or end users submitting tickets.
Easy to log issues
NotPros: I use this software as a user to submit tickets and bugs to support and IT and have no issues as a user. I'm able to send an email to the internal IT email address and it opens a ticket for me.
Cons: Sometimes I know IT has issues using this to push software within our org, but I don't know much about that
Great Internal Ticket System
NotPros: System is used for ticketing and software pushes. Super easy to submit and manage tickets and assign to different queues
Cons: There isn't anything I dislike about this software
Overall: Internal ticketing system and integrates well with other support applications
Easy to log issues
NotPros: I can submit tickets and issues based on category and assign them to specific users. Works especially great for historical tracking and closing the feedback loop
Cons: i have nothing negative to say about this software
Pros: It's fairly easy to setup the SMA and start managing systems. The scripting and software deployment works very well. The patching mostly works with some bugs.
Cons: The MacOS management is lacking. We mostly had to manually create scripts to do basic MacOS management functions. The agent connection drops out on MacOS as soon as the device goes to sleep. The agent connection can break on Windows connections and it's pretty hard to fix. It often requires a visit to the computer.
Overall: We are managing all of our Windows systems on KACE. We've been able to manage systems effectively and keep an accurate inventory of all of the Windows devices we manage.