Who Uses This Software?

B2C businesses such as retail and home good stores across the country.


Average Ratings

81 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CommentSold
  • commentsold.com
  • Founded 2017
  • United States

About CommentSold

One system that manages inventory across all sales channels, from Facebook groups to websites and mobile apps.


CommentSold Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

CommentSold Reviews Recently Reviewed!


Best Investment for My Facebook Live Sales!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet!

CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold."

The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing.

The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!

Cons: I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item.

I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

Overall: CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby.

I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs.

The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial.

My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!

Game Changer!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I began a tiny online shop and was utilizing spreadsheets for inventory, taking orders and managing orders. I then had to use Paypal to invoice, send constant reminders and beg people to pay their invoices. CommentSold changed ALL of that!! I was spending an average of 4 hours every day/night on invoicing and followups. CS took that chore away completely! I love the fact I can track accurate inventory and update as needed so I don't oversell any item. I couldn't manage my business, which has grown tremendously, without it! And my accountant loves that he can log in and pull reports for tax purposes. An all-arond win/win for everyone!

Cons: Currently, the only issue I have is that every time I log in and pull up Products, its in reverse order. oldest product posted. I have to manually change it to sort by SKU and then re-sort to newest first.

Overall: The software is amazing!! I cannot say enough good things about your customer service reps. I feel like I've got a "friend" out there who handles things ASAP once I send a request. The response time is super fast and the CS reps' knowledge is unmatched. Excellent company and very well run.

Couldn't run our business without it

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The seamless function between customers commenting sold on Facebook, being led to their account page, checking out, and the order appearing on our end. Fully detailed, paid for, and ready to be shipped.

Cons: Zero complaints - they are on top of bugs and updates before we even realize we need something changed. They also keep us updated on Facebook changes before the population knows anything has changed. Amazing.

Overall: Commentsold automates so much of our business, so that we can spend time marketing and taking care of our customers. It also allows us to not have to manage/respond to every single comment. We have a website included in our monthly package that is seamlessly integrated to our customer shopping account and backend. We have coupon features, shipping features, app features, constant bug fixes and updates. Their customer service is AMAZING! We have a live chat available with crazy fast responses. We have access to customer service reps by simply scheduling a call. They are LITERALLY worth so much more than we pay monthly. We could NOT run our retail business without them. Simple as that.

Comment Sold is the BOMB.COM

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Commentsold has allowed us to automate daily task, and continues to evolve. I think that is the neatest part of being apart of the CS family is that the platform is changing all of the time. The CS we have today is completely different than a year ago when we signed on.

Cons: Because the platform is ever evolving sometimes small details can get missed or features get released that are glitchy. I understand the nature of it is to release the features and then continue to adapt them and change them so learning to understand that sometimes things break has been my least favorite part but a very small part. As a whole I would still rate CS as A+!

Overall: Overall we love CS. It gets better every day and I can't wait to see what the next year holds and what kind of features that CS develops. Keep up the good work!

We tried CommentSOLD

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CS is easy to use and has spectacular customer service. The automated invoicing and cost of goods tracking is two of the best features this program has. Automated invoicing is such a huge time saver and it's very seamless. The automatic messages and the requirement of comment from customers did help boost engagement in our group.

Cons: We experienced a number of minor glitches. First, the software would confuse size and identifying number in customer comments causing us to have to manually correct carts. It also pulls inventory completely out of the system which holds it from other customers should you have a customer not want to pay their invoice right away. Additionally, this software does not integrate with Sezzle but I was told they are working on this. Last, the comments must be exactly as entered into the system. If a customer does no comment exactly as it is, then the system will not accept the comment which was very frustrating to some of my people. When using the software for single item posts, we felt that it actually lowered our average online order amount because customers weren't looking around online but just checking out their invoice for that one item which they claimed. With the amount of money it costs per month to use this system, we just couldn't overcome these obstacles.

Overall: Our overall experience with CS was good. We decided it wasn't for us but know of several other boutique owners that absolutely love it. The customer service was exceptional and any time we had an issue someone was more than ready to jump in and help. Just because it wasn't for us, doesn't mean it isn't a great program. I am confident the developers will continue to improve their product.

Changed My Business & My Life

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is completely user friendly. Easy to use and simple to navigate. Customer service is available and super helpful. Makes selling faster & easier so you can use your time in other areas of your business. They are innovating and coming up with new features to add to help their customers sell more. Always improving.

Cons: No reward program but it is currently being worked on.

Overall: I use to stay up until 1 and 2am in the morning invoicing manually. When I started commentsold this cut my work time down dramatically so I could have more family time and use my time better in my business. It also took my business to a much higher level than I could have ever obtained by manually invoicing. I would not be where I am now without commentsold. I'm extremely thankful for the platform and love it so much. Life & Business changing!

Review

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This makes it extremely easy to process a lot of orders quickly. We used PayPal before this and it was very time consuming and difficult to manage. This way allows items to flow easily to next in line if not paid in a certain amount of time and we never have to touch the transaction until it's completed.

Cons: Paying 6% per transaction is high. I do wish the fee removed from each sale was less.

Overall: I love that they are constantly working to improve the software and make it better. They take all customer suggestions and review and implement them if possible. They care about how the users feel about the software and the customer service is quick and direct.

Capterra loader

CommentSold

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons: There really isn't anything that I don't like about this software!

Overall: Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Comment Sold

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that this removes the need for hand invoicing. This frees up time for us to post more, engage with customers, and provide better customer service. I also enjoy the time sensitive carts! This allows us to free up inventory to other customers if someone changes their mind/allows us to process orders faster by skipping the PayPal request.

Cons: I don't like that I have to load the inventory into my Comment Sold posts manually. If it could link to my custom platform website that would save us so much time. I would also like to add products for live sales under the same tab as regular posts. I sometimes forget to add them under "live" and then have to manually invoice ~60 orders.

Overall: Overall Comment Sold has been a huge improvement to our Facebook Group. People have been really responsive and enjoy checking out themselves (without having the lag of us sending the invoice and then requesting the money). It saves us an incredible amount of time and every one that we have worked with has been so helpful!

I love CS!!

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of time we are saving. We also like the ease of use for our customers, they think it's simple, easy, and it's fast paced so the urgency to buy is higher than a regular webstore. We're excited to utilize the app in the future as well!

Cons: There are definitely some features that could make CS much more user friendly. BUT I love that you guys actually listen to our wants and needs, and integrate new things every week, so I know it will be even better in the future!

Overall: I love it! It has boosted our sales tremendously and our customers love it. They've become addicted to ordering and we've become addicted to selling!

Capterra loader

Easy.

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's super easy. They continue to update. It's changed our business for the better. Helps with inventory. It's like having 5 people work for you without the cost.

Cons: Wish the app was available to everyone not just the upgraded people at a high cost. Wish you could upload videos.

Overall: It's been an interical part of our business and it's success. They're have been growing pains and kinks for course but they solve them quickly. Love the continued updates.

I love CommentSold

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deciding to sign up with CommentSold was the best decision we ever made. It is easy to use and is a time saver for our business. The customer support team is by far the best I have ever worked with.

Cons: I wish the mobile app was an available option for us smaller boutiques that haven't seen the boom in growth like others have.

Overall: Definite time saver when selling through Social Media.

Capterra loader

Streamlined my boutique & A+ Customer Service

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it has streamlined my process, easy to track my inventory, post my products, keep track of waitlist, returned products, revenue, and shipping and labels. It has become a one stop shop that has allowed me to maximize sales of my boutique.

Cons: I wish that we had the ability to use it as an all around CRM (Customer Relationship Management), because I sell to customers outside of social media and would like to keep all of my sales, invoicing, and shipping in one thing.

Overall: I have solved the pain of keeping track of my inventory and delays in shipping. It also makes it easy for me to track things in regards to revenue and gross profit which I would have to do in an excel spreadsheet. The customer care team is absolutely amazing. You quickly chat with them and they respond in seconds and if you are like me, I was assigned one point of contact who takes care of my account. I also like that they have extensive help guides and bug fixes with release trains and updates.

Comment Sold Has Changed Our Business

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the customer service!

Cons: There are some bugs that need to be fixed here and there but for the most part I haven't found many cons!

Overall: Our experience with CommentSold has been exceptional. The entire team goes above and beyond to help grow our business. The ease of use of the software and the streamlined processing has cut our man hours in over half leaving us more time to focus on growing our business and more time to take care of our customers versus spending hours shipping and invoicing. Our business and grown leaps and bounds with CommentSold and we can't wait to see where we go from here!

Capterra loader

Life Changing

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability for my business to easily implement such a simple change to our processes becasue of seemless software.

Cons: It has a learning curve for new shoppers but once you get them over that initial hump they prefer it.

Overall: From the Owner to the Support Team, the app developer to the community they have built around the product you will never be disappointed. Change is hard and it is scary especially for small business owners when what they are doing is working, just not well and comment sold will hold your hand and walk you through every single step, update and improvement.

I love Commentsold

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people behind it. They have been essential to the growth of my business.

Cons: The bugs...I know they are unavoidable at times, but also can be frustrating.

Overall: I could not do what I do without Commentsold. I am able to process 1000-1200 orders per week with very little labor costs. I love the customer care team and the personal interest they have taken in me, my family, and my company's growth!

Robot.

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's like a smarter more efficient version of yourself. It's great at assimilatinginformation and inventory management.

Cons: There's no number to contact direct. I'd love an option to upload videos. Make the app more readily available.

Overall: It's great. It lets you do your job more efficiently and effectively. I love the auto scheduling and helps keep everything organized.

The only software for comment selling...

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.

Cons: There is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.

Overall: Brandon "Genius Boy" and his team have done an amazing job.

Comment Sold Personal Life Saver!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The updates are numerous each week and they really listen to feedback!

Cons: App pushes sometimes can't be chosen when linking products after posting to facebook. Sometimes I don't want an app push.

Overall: Comment Sold has saved me at least 20 hours of invoicing time weekly! Our customers love the App.

Glad we made the switch!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We previously used a another comment selling platform and decided this year to switch to Comment Sold. The features, upgrades and service are amazing! Comment Sold is helping our business grow everyday and even while we sleep! Couldn't be happier!

Cons: We cannot find anything negative to say so far about using the system.

Overall: Comment Sold is great for the small business owner! We have nothing but positives and are excited about the future.

CommentSold Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not having to send invoices to customers, user friendly to my customers.

Cons: Having to manually enter the weight for every size option. Not knowing all the features it offers.

Overall: I have Had a pretty good experience. Love the system. Wish I knew More it offered.

Want to take things to the next level? This is how.

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing customer service! (Like the BEST in the biz), easy to set up and maintain,

Cons: App set it isn't very simple... you have to manually add each product instead of just automatically loading it.

Overall: CommentSold has pushed my business through the next level. We never would have done live sales due to the massive amount of time it would take invoicing and room for error. Now we go live weekly and it's been HUGE for us.

My favorite software

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't think I can pick one thing .

There are so many amazing features . Plus their excellent customer service .

Cons: I don't have any complaints except I wish I could keep up with all of what they offer

CS review

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It simplifies the buying process for customers and allows ME to spend more time growing the company instead of worrying about invoicing.

Cons: I can't really think of one thing I don't like.

Overall: It has enabled me to spend more time growing the company instead of manually sending invoices. It is very easy for customers to figure out. Most customers know how to register and buy without any direction.

CommentSold is the bom.com

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Invoicing my customers for me. Saves a ton of time.

Cons: The boutique package cost. I would like more functionality in making the website more to me uniquely.

Overall: Their customer service is phenomenal. CommentSold is easy to use. The team is always ready to hear your suggestions - good or bad - and always open to better ways of doing things, anything to better your business. They are always on top of it!!!

Comment Sold Review

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that our customers can shop in our Facebook group where as with Soldsie it has to be a page

Cons: We also have a brick and mortar location which our customers love, I wish that Comment sold would make a "pay in store" option for our customers who don't want to put their credit card information online.

Overall: We have increased our profit every month with comment sold

What every boutique needs!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Easy to navigate and it's always improving.

Cons: Only lets you share inventory for one location.

Overall: Great Customer service! Someone is always just a chat away whether on the platform or in the Facebook group.

They stay on top of updates and keep us well informed of social media changes and ways to grow our business. They truly care about their customer.

I would recommend

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Staff are always available and work diligently to answer questions in a timely manner.

Cons: Some functions do not work correctly in the software

Capterra loader

Excellent!

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I switched to Commentsold about six months ago and I don't know why I didn't do it before then. Excellent customer service, reliable service and full time support!

Cons: I have not found anything that they don't provide!

Overall: If I have questions I get an answer almost immediately! I don't know what I ever did without Commentsold!

Get Back Time

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was sucked into manually invoicing my customers on social media every day. Then would have to remind them to pay their invoice or frustrate other customers who wanted that item but I was waiting for the first one to pay. Now I have this system that automatically does it all for me and gave me back countless hours!

Cons: I truly wish there was an easier mobile version. The copy/paste feature doesn't select as smooth to get the link in the post and tailor certain parts for the description.

Overall: Overall, I've loved CS. Their customer service is quick to answer questions. And it still leaves the engagement on my social media instead of taking them off the site which reduces visibility.

Comment Sold is a great e-commerce system for new businesses

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service! Any issues that arise the team behind comment sold are only a message away and work very quickly to solve any problems a growing online business has.

Cons: Customers should be able to cancel orders!

Overall: Overall my comment sold experience has been amazing! I would definitely recommend the service.

Capterra loader

CommentSold Review

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!

Cons: That they don't have a POS app. But they are working on that!

Overall: The customer service is above and beyond! They always seem to be one step ahead of the game!

Great Software

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is complete for any retail business online.

Cons: I couldn´t find anything that I don´t like, perhaps some things I don´t understand very well, but the software is great.

Overall: The whole package of information that Cs give you about your ongoing business, is just the most precise tool anyone needs...

Comment sold review

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Customer service is amazing!

Cons: Took some customer training, but overall, customers began to catch on quickly. Sales go up due to not having to wait on an invoice.

Overall: No more sending individual invoices, all tax info in one place, inventory kept in place. This is amazing!!

Capterra loader

Boutique Owner

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and constantly improving with weekly updates!

Cons: I don't really have anything specific to mention as they are constantly improving and customer service is their #1 priority

Overall: We signed on with Comment Sold in June and it's been a game changer for us!

Owner

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how easy it was to use this program. It didn't take long at all to be able to figure out how to get my business up and running with the software. I was also pleasantly surprised by how easy it was to navigate through the online customer service. Each time I had a question there was always someone there immediately to help with answers.

Cons: I haven't really found anything to complain about as of yet.

Overall: I have had a wonderful experience with comment sold. I feel they have done a great job listening to their customers problems and suggestions on how to make a better product that best fits the needs of their customers.

Timer Saver

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had a full time invoiced for over a year. This has opened up our time for things other than sending invoices.

Cons: I have no complaints with CommentSold. They have great customer service, I have even got responses after hours.

Lots of bang for the buck!

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Omnipresent.

One stop for all my retail store needs.

Fairly intuitive.

Cons: Any issues I have had have been worked out in their weekly bug fix and new release.

Overall: Using CommentSold has simplified my retail business by hosting my storefront, my shipping, and assisting with social selling. The customer support is dynamite. The value is so much more than anything else I have tried and the care for your experience is paramount to them.

Comment Sold review from a boutique owner

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The automation hands down is what makes the software amazing and worthwhile.

Cons: I would like to see more customization for each customer ie: forcing certain customers to pay within XX amount of hours, not allowing certain customers to add items to cart or wish list, etc. Overall when suggestions are made they are implemented and released timely.

Overall: I do not like the fact that 3% of all sales are taken from orders. I wish there was a way to negotiate a percentage based off overall sales. Customer service overall has been top notch and amazing. I get an answer on everything we ask and that is something that we hold highly.

A+ for CommentSold

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, and customer service is always willing to help! Anytime!

Cons: I have loved everything so far. CommentSold is always looking to improve their platform, and that has been so refreshing!

Hands down the best!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy! It saves me so much time and I love the reporting it gives me

Hands down the best customer service

Cons: I honestly have no negatives - mostly I need to learn more ;)

Overall: Absolutely the best

Would be lost without it

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is amazing!! I would be lost without this program. I love the new features every month.

Cons: Not much I don't like except the price it cost.

Overall: A lot more organized.

Amazing

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely the best customer service around!

Cons: I can't think of any least favorites at this time.

Overall: Love it! So user friendly and staff is always willing to listen, help, understand and find solutions.

We love comment sold!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that comment sold is always adding more efficient updates for business owners. The system is very easy to use!

Cons: There are some features I'm waiting for CommentSold to come up with, like some way to deactivate certain items from having coupons codes being used on them or instead of free shipping when paid in the first hour, get a small discount on the purchase, etc.

Overall: We were nervous at first that our customers wouldn't catch onto the new system, but they're slowly understanding it. We love the new system for our business and it has increased our online sales.

Comment sold works like a champ!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. The platform has helped generate more revenue than we ever expected.

Cons: The reporting/exporting features is limited

Overall: Love it! Very easy to use and ssupport is always available.

Capterra loader

CommentSold is Super Helpful!

Oct 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and response time is fantastic!

For boutique owners who have a lot of activity on Facebook this tool is nearly miraculous! Not only a big timesaver, but makes keeping orders and workflows simple and streamlined.

Cons: It took a minute for me to understand the reporting, but between the how-tos and the helpful staff it didn't take long to master.

Overall: As bookkeeper for multiple boutiques, Comment Sold has not only helped my owners to save time and create more sales, but it has made my job on this side of Facebook selling great, too!

Cs review

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very convenient worth every penny

Cons: Every now and then it glitches and I miss someone's orde and that's so frustrujg

Overall: I'd say overall I'm thrilled with them

CommentSold Review

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of inventory and ease of keeping up with costumers orders

Cons: Customizing invoices and not being able to register customers

Overall: Inventory and orders

Sweet Chickadees Review

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the ease and simplicity of use. The automated invoicing is the best part. Not having to keep track of comments and emails is so amazing.

Cons: We don't like the lack of customized reports. Also, not being able to print packing slips with ease. Our products are made to order and go through several steps. We have to have a packing slip and printing them one at a time is not efficient but that's all we can do.

Overall: We really enjoy the product and look forward to the changes coming as it continues to grow!

Comment Sold Review

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the automatic invoicing as well as the reports that it produced. It saves us an unreal amount of time. The customer support is awesome!

Cons: At this time, I don't have any complaints

Overall: The business problems that we solved with using CommentSold is that we were able to make better use of our time instead of individually invoicing the products. Because of the engagement and traffic that it creates, our sales have gone higher than we could have ever imagined!

Happy customer

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used to spend hours sending invoices. Now my customers don't have to wait on an invoice, I have more time for more productive things, and there is less room for error!

Cons: There isn't anything I don't like except spending the money, but it is definitely money well spent.

Overall: I have had exceptional customer service and our sales have gone up because we have more time!

Commentsold review

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it keeps up with literally everything. I love how easy it is to use also.

Cons: I don't really like that they get a percentage of my sales plus I have to pay monthly but I live with it.

Overall: Commentsold just makes things easier and I feel like my customers like it better too. As opposed to getting invoices through PayPal, they just click a link and pay. So much easier.

Great program

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves me TONS of time!! Easy to use. Customers love it too.

Cons: Shipping could use some updates. Unable to create international labels thru CS.

Overall: The customer service is amazing. It's so easy to use as a buyer AND seller. I'd like to see a few things change with the shipping section to make international shipping easier. But overall, it's a great program!!

Capterra loader

owner / operater

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: auto invoicing, auto wait list and auto fulfillment when we restock

Cons: not able to select multiple items at one time, not able to control how many times a customer is notified for items in their cart. It should be once per cart in a certain length of time, not 10 times for 10 i tems.

Overall: customer service is OUTSTANDING!

I love this program!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program saves me SO much time! It is user friendly and my customers LOVE it!

Cons: I only wish there were a few more features - but I know this company works very hard to listen to their customers so I'm sure those features are in the works!

Overall: This saves me so much time and has brought my business so much more income.

Game changer!

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Amazing customer service! I have never experienced customer service like their team provide. This has been a huge game changer for our store. I recommend it to anyone who wants to add another tool for their business.

Cons: No complaints at all. I am a very happy customer!

Great program for Small Business

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are adapting. CommentSold is already amazing but they are listening to see what we as their customers need & want!! More features coming!

Cons: It doesn't integrate with all my apps quite yet... hoping soon!

Overall: VERY positive!! Super happy with it and really wished that I could have used it with my last business!

Comment Sold

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, and eliminates the need for hand invoicing (which was eating up so much time).

Cons: Comment Sold would be easier to use if the live sale function wasn't separate and I didn't have to link it to a video after we go live.

Overall: Comment Sold has been a major improvement for our business!

Comment Sold Review

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy how it's integrated with Facebook, allows me to process my comments easily and invoice easily.

Cons: I wish the presentation to my customers was a little nicer, it looks a little undeveloped aesthically but for the price I'm not complaining.

Overall: Their customer service team is awesome!

Comment Sold Review

Sep 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it takes over all of the small, tedious things and I can now focus on finding new items and reaching out to my customers!

Cons: It is a little expensive for smaller businesses.

Overall: I have had an amazing experience and customer support has been outstanding!

Great time saver!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that this software sends the invoices AND when you restock something they go back and tell those interested so they can grab it!

Cons: Wish it was easier to post with instagram

Overall: love -- love -- love! Customers also love their experience.

Lifesaver!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Commentsold has literally saved me DAYS worth of invoicing which has given me more time to ship and focus on other parts of the business.

Cons: A little confusing at first but got it figured out quickly!

Game Changer for Facebook Group Sales!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -No more manual invoicing.

-Shoppers can see what others are buying, and it creates urgency to complete purchase

-Shopify Sync! I use Shopify for my POS and website sales, so to be able to link it all up with what is selling in my Facebook group is truly amazing.

-Amazing customer support!

Cons: -At the moment, I don't have any! The feature I requested is already in the works!

Overall: I was frustrated with the time spent manually invoicing clients, and Comment Sold has given me a truly amazing gift - time back with my family! I would recommend to anyone using Facebook as a selling platform.

Ivory and Oak Boutique

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The automatic invoices, creating labels, scheduling posts.

Cons: Splitting an order costs more for shipping than one large order. I already pay them monthly and they take a percent of my commissions.

Excellent!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the autoinvoicing! Saves me so much time.

Cons: Still working out some bugs in the system that sometimes slow things down.

Overall: This allows me to not have to waste time manually incoming individual invoices. So great!

THE BEST DANG THING SINCE SLICED BREAD

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it was so easy to use & my customers loved it!

Cons: I loved everything to be honest. The entire staff is amazing - CSR are is like basically Jesus, so nice & helpful, and what can't she do. She's a queen.

Overall: SERIOUSLY IM CRYING BC THEY ARE AMAZING

Perfect Addition

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, and the customer support is there every step of the way

Cons: Instructions could be a little more plainly written.

Overall: This improved the ease off running live shows 10 times

Comment sold review

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many features and they keep adding more and more. You can do exchanges now!'

Cons: That it's relatively new so not every cool feature is available that is out there.

Great Customer Support

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer support . Fast and always very helpful.

Cons: Not much I don't like but there are still many minor bugs and features that are to be fixed/implemented soon

CommentSold

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it saves for us not having to invoice customers

Cons: The ability to orders alphabetically or by customer without changing screens

Overall: Love it and the customer service support

Worth every penny!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's like having an extra employee that's good at EVERYTHING and reliable!

Cons: I wish it came with a built in loyalty program for my customers.

Overall: Excellent

Amazing

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and saves time. Helps my customers by how easy it is and grows my clientele

Cons: Need a few more options to customize for my boutique

Overall: Amazing

Outstanding Customer Service and Easy to use!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use! Love how easy it is to navigate

Cons: Not found anything yet! Wish the App wasn't expensive

Overall: Customer Service is phenomenal!

Commentsold review

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Saves money on payroll. It's like an assistant .

Cons: I would like an app for commentsold. It's hard to go to the computer to check during the day at work. It would be nice to have an app and get notifications that something sold. I don't have the money to have inventory for B+M and commentsold. A notification would help keep up inventory in both locations.

Overall: Wonderful customer service.

CommentSold Review

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The automatic invoice process. Saves literally hours of manual work.

Cons: For presales, it is time consuming to put the item into Shopify and then delete it if it doesn't sell well. More of a specific issue, not overall on the software as a "least"

Overall: Customer Services is always available and spot on. Follow up is great and with a little work in the beginning with customers learning the system, it's totally worth it!

No More Invoicing!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not having to invoice my clients and having things automatically go through is lovely. It's relatively easy to use, and they are constantly working on improvements.

Cons: I think I could have used an onboarding process. It seems I'm always figuring it out more or learning new things.

Overall: Again, not having to send invoices is lovely. That's my favorite part. Super easy for my clients.

It's up'd my sales

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am bringing in more sales! It's so easy to post to Facebook once you have input your inventory!

Cons: It was tough to get it synced with Faceboook but once I did, we were off and running.

I'd like to be able to post 2 separate inventories to 2 separate groups.

Overall: I'm brining in more sales! That's the #1 reason I will continue to pay for the service

Love this!!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use!!! It's simple plug in forms.

Cons: I use Shopify and am still trying to navigate connecting web to commentsold. NOT a negative. Just working on it!

Overall: I had an emergency before a live sale. After chatting with a team member and struggling, she called me to make it work!!

Review

Sep 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of the system and the fact that it is so customer friendly.

Cons: The only con I've found is that I had difficulty linking to Facebook, which would be an issue on their end. Not a Comment Sold issue!

Comment sold - great product!

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that it was pretty easy to use for the most part

Cons: The price was hard for me to do especially just starting off

Overall: Commentsold would have been great for me, I just don't have the time needed right now to really focus on the website

Amazing solution to a huge time consuming problem!

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A few clicks to link my live sales means no invoicing for me!

Cons: Lacks some time saving features like duplicating products

Overall: Overall after the initial learning curve it is very easy to use. With a few more features to save prep time I would give it 5 stars!