# CommentSold Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CommentSold the right Social Selling solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/177331/CommentSold/reviews

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CommentSold

4.8 (115)

[View alternatives](https://www.capterra.com/p/177331/CommentSold/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CommentSold

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

TB

Traci B

OwnerRetail, Self-employedUsed the software for: 1-2 years.

“The help functions that walk you through any possible setup question you have are very comprehensive and easy to follow, and the chat support is always there for anything you might need.“

October 7, 2021

Joel H

FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“Terrible.“

March 26, 2024

LL

Laura L

OwnerApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years.

“I like that this company is customer driven and offers solid solutions in a complex selling environment. “

September 28, 2021

Jchon P

Director of ITApparel & Fashion, 11 - 50 employeesUsed the software for: Less than 6 months.

“We tried all the suggestions on times, days, lengths, etc. - our customer base just never converted on the platform.“

July 26, 2021

TT

Tammy T

Business Owner Retail, Self-employedUsed the software for: More than 2 years.

“Also love integrations that sent out emails about sales or abandoned baskets. “

October 11, 2021

DG

Denise G

Independent Consultant Luxury Goods & Jewelry, Self-employedUsed the software for: 6-12 months.

“Creating the website is difficult - don’t know if I can use overlay in Instagram or other social media“

October 4, 2021

JY

Jennifer Y

Owner Retail, Self-employedUsed the software for: Less than 6 months.

“The fact that it does allow customers to pay in 4 easy payments.“

October 13, 2021

Jchon P

Director of ITApparel & Fashion, 11 - 50 employeesUsed the software for: Less than 6 months.

“I knew they had our back and wanted us to succeed as much or more than we did. But in the end when it just wasn't working for us, they were the first to say as much and didn't pressure us into continue using something that wasn't working.“

July 26, 2021

## Showing most helpful reviews

Showing 1-25 of 115 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brianna S.  
Business Owner  
Retail  
Used the software for: 1-2 years

### "CommentSold"

October 5, 2018

5.0

Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Pros

I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons

There really isn’t anything that I don’t like about this software!

Review Source

CB

Carissta B.  
Owner  
Airlines/Aviation  
Used the software for: 6-12 months

### "Everyone needs comment sold in their life!"

October 4, 2021

5.0

Overall I truly do love comment sold despite some of its down fall. I do think it’s expensive, but overlook its price tag for all it offers.

Pros

Comment sold has completely changed the way I do business. It’s got everything feature plus some that you would ever need to be completely organized and it’s all very simple to use. The app feature has boosted my business drastically. Being able to up load products quickly, check customers purchase history, tracking my sales, inventory break down and so much more is my favorite parts! You would not regret purchasing!

Cons

Customer service is a down fall in my opinion when on a mobile device. Many times I’ve tried to contact them and if my phone screen closes it puts me back at the end of the line and starts the conversation completely over. The old chat system was so much better than the update and that needs fixed. Some of us chat with support while at work and can’t keep our phones open at all times. So that’s frustrating for me. Also, I wish the website set up was a lot easier. I sync Shopify just because their shipping is a lot better than comment sold shipping. It’s a bonus that you can sync the two because where one lacks the other picks up so it really works out in the end.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing CommentSold

Because of the live feature.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Because Shopify don’t have a mobile app nor can you find live to shop!

Review Source

Response from CommentSold

October 8, 2021

Hi Carissta! Thank you so much for taking the time to leave us feedback. We're so happy to hear CommentSold was integral in changing the way you operate your business! We are always striving to make our customer service experience the best and most efficient for our retailers so that you receive the assistance you need in a timely manner. This feedback is incredibly helpful for us - I'll be sure to pass it along to the rest of our team. Looking forward to your continued success in the future!

JY

Jennifer Y.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Does not help increase sales volume "

October 13, 2021

1.0

The service is great just not set out to be what it says it has t brought me in any new customers like it claims.

Pros

The fact that it does allow customers to pay in 4 easy payments.

Cons

How it tells me how much I’ve earned since I started using the product.

Switched from

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

To allow my customers to use sezzle

Review Source

Response from CommentSold

October 14, 2021

Hi Jennifer! Thank you for taking the time to leave us feedback. We're happy to hear you found CommentSold's services great but we're sorry to hear it did not work out for your business. While you are in charge of creating your own followers, CommentSold does strive to help you engage customers with more comment selling, which can potentially lead to more traffic on your other selling channels such as your website. Again, we appreciate you taking the time to leave us feedback and wish you continued success in the future!

TT

Tammy T.  
Business Owner  
Retail  
Used the software for: 2+ years

### "Comment Sold made my life easier "

October 11, 2021

5.0

All in all I really found Comment Sold easy to use and it made my life much easier.

Pros

I loved the ability to sell live, and no need to prepare an invoice. Also love integrations that sent out emails about sales or abandoned baskets. Inventory management gets A+++

Cons

I really dislike the shipping pricing feature. Also the shipping feature never worked well for me

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing CommentSold

It had everything I wanted in a product. Especially the Live sale feature.

Review Source

Response from CommentSold

October 13, 2021

Hi Tammy! Thank you for taking the time to leave us a review. We're so happy to hear our automatic invoicing, marketing automation, and inventory management features have been beneficial for you and your business! We're sorry to hear that - we are always looking to improve our product to better serve our retailers. I would definitely recommend hopping in to chat support to see if our Customer Success team can assist or if you have any suggestions regarding our shipping feature, you can submit a request here (https://commentsold.canny.io/feature-requests). Looking forward to your continued success!

TB

Traci B.  
Owner  
Retail  
Used the software for: 1-2 years

### "CommentSold...I'm a believer!"

October 7, 2021

5.0

I love my experience with CommentSold! I frequently utilize the chat function to ask for assistance, our Account Strategist is so friendly and helpful, and we LOVE the APP! Our site is gorgeous too. I absolutely love this platform!

Pros

I absolutely love CommentSold and recommend it to any small business owner that utilizes live streaming for retail sales. The help functions that walk you through any possible setup question you have are very comprehensive and easy to follow, and the chat support is always there for anything you might need. The videos that auto upload to the website and APP are crucial to the success of our business, I love it!

Cons

The only thing that would make this perfect is to integrate Synclogic directly without the Shopify extension.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing CommentSold

CommentSold has a more beautiful website presentation than Shopify, and also has the option of adding the APP without a 2nd integration.

Review Source

Response from CommentSold

October 13, 2021

Hi Traci! Thank you for taking the time to leave us a review. We're so happy to hear about the ease of your setup experience and the great success you've had implementing CommentSold for your business! Looking forward to your continued success!

AF

April F.  
Owner  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "The biggest improvement to my online presence!"

September 28, 2021

5.0

The benefits this service has given me is more than I can list. I recommend it to anyone who asks and has a high enough monthly sales volume to afford. I may have started before my sales volume was as high as intended for a service that takes a %, but the time it saves me is very much worth those minimal fees.

Pros

Prior to CommentSold I would host online live shows, after each show would spend 3 to 5 hours billing my purchasing customers. This included reminding them with photos which items they had purchased. It was a HUGE time suck for me personally. I was drowning in my billing and unable to keep up with day to day tasks. I now have a GREAT customer base, the ability to appease their needs better and more efficiently, and have been able to dramatically increase my product selection. I wouldn't be this far in my business without CommentSold!

Cons

I hope that one day there are more tools for our online website editing. The release this year was amazing, I am sure the next will be better!

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing CommentSold

The ability to claim and invoice during a live.

Review Source

Response from CommentSold

September 30, 2021

Hi April! Thank you for taking the time to leave us a review. We're so happy to hear that CommentSold has helped you and your business - especially when it comes to invoicing after live sales and increasing your product selection! Looking forward to your continued success in the future!

KB

Kris B.  
Owner  
Retail  
Used the software for: 2+ years

### "Very pleased with the about we have been able to scale!"

October 7, 2021

5.0

I’ve had an overall great experience with the company!

Pros

I love how easy it is to use. It’s very user friendly.

Cons

The price, not having a POS system yet.

Alternatives considered

[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing CommentSold

The ability to for have social selling, website and an app!

Review Source

Response from CommentSold

October 13, 2021

Hi Kris! We appreciate you taking the time to leave us feedback. We're happy to hear your experience utilizing CommentSold for your business has been easy and helped you scale! Wishing you continued success in the future!

Spring H.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Easy. "

September 28, 2018

5.0

It’s been an interical part of our business and it’s success. They’re have been growing pains and kinks for course but they solve them quickly. Love the continued updates.

Pros

It’s super easy. They continue to update. It’s changed our business for the better. Helps with inventory. It’s like having 5 people work for you without the cost.

Cons

Wish the app was available to everyone not just the upgraded people at a high cost. Wish you could upload videos.

Review Source

Alyssa M.  
Founder & CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Streamlined my boutique & A+ Customer Service"

September 28, 2018

5.0

I have solved the pain of keeping track of my inventory and delays in shipping. It also makes it easy for me to track things in regards to revenue and gross profit which I would have to do in an excel spreadsheet. The customer care team is absolutely amazing. You quickly chat with them and they respond in seconds and if you are like me, I was assigned one point of contact who takes care of my account. I also like that they have extensive help guides and bug fixes with release trains and updates.

Pros

I love that it has streamlined my process, easy to track my inventory, post my products, keep track of waitlist, returned products, revenue, and shipping and labels. It has become a one stop shop that has allowed me to maximize sales of my boutique.

Cons

I wish that we had the ability to use it as an all around CRM (Customer Relationship Management), because I sell to customers outside of social media and would like to keep all of my sales, invoicing, and shipping in one thing.

Review Source

Allyson S.  
Owner  
Retail  
Used the software for: 6-12 months

### "Life Changing"

October 5, 2018

5.0

From the Owner to the Support Team, the app developer to the community they have built around the product you will never be disappointed. Change is hard and it is scary especially for small business owners when what they are doing is working, just not well and comment sold will hold your hand and walk you through every single step, update and improvement.

Pros

The ability for my business to easily implement such a simple change to our processes becasue of seemless software.

Cons

It has a learning curve for new shoppers but once you get them over that initial hump they prefer it.

Review Source

GM

Gabriella M.  
Boutique owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great peoduct"

October 5, 2021

5.0

I really like that this product does it all. Tracks inventory, invoices, assists with taxes

Pros

Easy to use. This product does everything for me.

Cons

Cost can be high when adding commission and monthly fee.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Wanted an all inclusive product

Review Source

Response from CommentSold

October 8, 2021

Hi Gabriella! We appreciate you taking the time to leave us feedback. We're so glad that CommentSold is the all-in-one platform for your business! Looking forward to your continued success!

CA

Cathy A.  
CEO  
Retail  
Used the software for: 6-12 months

### "Ceo"

November 24, 2021

4.0

I really like commentsold it has change our lives and business. 1 thing lately, our views and video visibility is kind of questionable.

Pros

I really Like Commentsold, It has took a tremendous load off. Before commentsold we were doing everything by hand old school style.

Cons

I really its was more one on one coaching system to now all the different function and how to use all the tools that commentsold offers. Sometimes its over whelming when you look at all the function and trying to see if you are missing out on something.

Reason for choosing CommentSold

I seen a lot of online boutique selling on FB live using it.

Review Source

Response from CommentSold

November 30, 2021

Hi Cathy! Thank you for taking the time to leave us feedback. We're so happy to hear utilizing CommentSold for your business has saved you time and work. That's very understandable! We have a great library of tutorials (https://help.commentsold.com/hc/en-us/categories/360006521791) to assist and if you're ever stuck or have questions about any of our features, please don't hesitate to reach out to our Customer Success team for support. I would also recommend following along with our Weekly Release Train (https://help.commentsold.com/hc/en-us/sections/4407984581908-Release-Train) to catch any product updates or feature news. Looking forward to your continued success!

DG

Denise G.  
Independent Consultant  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Used for Inventory & Overlay Feature "

October 4, 2021

4.0

Can’t use it to its full ability too difficult and need more basic training videos without jargon. Difficult to easily download new inventory need to enter one and a time

Pros

Inventory Control and overlay during facebook lives

Cons

Creating the website is difficult - don’t know if I can use overlay in Instagram or other social media

Reason for choosing CommentSold

Overlay

Review Source

Response from CommentSold

October 8, 2021

Hi Denise! Thank you for taking the time to leave us a review. We're so happy to hear you've been utilizing our live sales overlay for your Facebook live sales. We are always working on expanding our video tutorial library to include more videos. A great resource for training articles and videos is in our Help Center (https://help.commentsold.com/). Also, please feel free to reach out to Customer Success directly any time if you run into any questions and they'd be happy to assist. Wishing you continued success in the future!

LBT

Lorie Beth T.  
Owner  
Retail  
Used the software for: 1-2 years

### "Changed My Business & My Life"

October 5, 2018

5.0

I use to stay up until 1 and 2am in the morning invoicing manually. When I started commentsold this cut my work time down dramatically so I could have more family time and use my time better in my business. It also took my business to a much higher level than I could have ever obtained by manually invoicing. I would not be where I am now without commentsold. I'm extremely thankful for the platform and love it so much. Life & Business changing!

Pros

It is completely user friendly. Easy to use and simple to navigate. Customer service is available and super helpful. Makes selling faster & easier so you can use your time in other areas of your business. They are innovating and coming up with new features to add to help their customers sell more. Always improving.

Cons

No reward program but it is currently being worked on.

Review Source

LM

Leslie M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "We tried CommentSOLD "

October 5, 2018

4.0

Our overall experience with CS was good. We decided it wasn't for us but know of several other boutique owners that absolutely love it. The customer service was exceptional and any time we had an issue someone was more than ready to jump in and help. Just because it wasn't for us, doesn't mean it isn't a great program. I am confident the developers will continue to improve their product.

Pros

CS is easy to use and has spectacular customer service. The automated invoicing and cost of goods tracking is two of the best features this program has. Automated invoicing is such a huge time saver and it's very seamless. The automatic messages and the requirement of comment from customers did help boost engagement in our group.

Cons

We experienced a number of minor glitches. First, the software would confuse size and identifying number in customer comments causing us to have to manually correct carts. It also pulls inventory completely out of the system which holds it from other customers should you have a customer not want to pay their invoice right away. Additionally, this software does not integrate with Sezzle but I was told they are working on this. Last, the comments must be exactly as entered into the system. If a customer does no comment exactly as it is, then the system will not accept the comment which was very frustrating to some of my people. When using the software for single item posts, we felt that it actually lowered our average online order amount because customers weren't looking around online but just checking out their invoice for that one item which they claimed. With the amount of money it costs per month to use this system, we just couldn't overcome these obstacles.

Review Source

JB

Jennifer B.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "So glad I adopted CommentSold"

October 4, 2021

5.0

I got COVID during my first month. The staff gave me 10 extra free trial days without me asking. That really impressed me. The support is phenomenal. I really appreciate how they are 'all in' helping me when I have a question or concern.

Pros

I love that I do not have to create manual invoices with Facebook anymore. This was my chief motivation to try CommentSold. I also needed inventory management and that is going very well too.

Cons

I wish it cost less. Would prefer not paying the base fee and only pay a percentage.

Review Source

Response from CommentSold

October 6, 2021

Hi Jennifer! Thank you for taking the time to leave us a review. We're so happy our automatic invoicing and inventory management has been beneficial for your business. Also, we're so glad our Customer Success team has been able to assist with any questions or concerns. Looking forward to your continued success!

JA

Jacklyn A.  
Visual Merchandising & Marketing Manager  
Wholesale  
Used the software for: Less than 6 months

### "Comment Sold"

September 28, 2018

5.0

Overall Comment Sold has been a huge improvement to our Facebook Group. People have been really responsive and enjoy checking out themselves (without having the lag of us sending the invoice and then requesting the money). It saves us an incredible amount of time and every one that we have worked with has been so helpful!

Pros

I love that this removes the need for hand invoicing. This frees up time for us to post more, engage with customers, and provide better customer service. I also enjoy the time sensitive carts! This allows us to free up inventory to other customers if someone changes their mind/allows us to process orders faster by skipping the PayPal request.

Cons

I don't like that I have to load the inventory into my Comment Sold posts manually. If it could link to my custom platform website that would save us so much time. I would also like to add products for live sales under the same tab as regular posts. I sometimes forget to add them under "live" and then have to manually invoice ~60 orders.

Review Source

KM

Kelsea M.  
Manager  
Retail  
Used the software for: 6-12 months

### "I love CS!!"

October 5, 2018

5.0

I love it! It has boosted our sales tremendously and our customers love it. They've become addicted to ordering and we've become addicted to selling!

Pros

The amount of time we are saving. We also like the ease of use for our customers, they think it's simple, easy, and it's fast paced so the urgency to buy is higher than a regular webstore. We're excited to utilize the app in the future as well!

Cons

There are definitely some features that could make CS much more user friendly. BUT I love that you guys actually listen to our wants and needs, and integrate new things every week, so I know it will be even better in the future!

Review Source

RC

Rebekah C.  
Owner  
Retail  
Used the software for: 1-2 years

### "I love Commentsold"

October 9, 2018

4.0

I could not do what I do without Commentsold. I am able to process 1000-1200 orders per week with very little labor costs. I love the customer care team and the personal interest they have taken in me, my family, and my company's growth!

Pros

The people behind it. They have been essential to the growth of my business.

Cons

The bugs...I know they are unavoidable at times, but also can be frustrating.

Review Source

CO

Catherine O.  
Owner  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Unique! Less work!"

February 19, 2020

5.0

It is a nice way to let everyone know who got what items so their isnt anymore fighting. It also has a waitlist incase an item sells out I can easily order more to cover waitlist items if I didnt get enough the first time. I also dont have to be the bad guy when everyone is fighting over who bought what or if I invoiced already. The spftware does all that itself.

Pros

It took a lot of the work out of going through all comments to see what sold or who commented first on lives or overselling items. It eliminated all of that mess for us.

Cons

It took a long time to input all the items in the system but once we did it was a life changer. Inputting them was easy just took forever with over 800 pieces of jewelry.

Review Source

VR

Verified Reviewer  
Internal Medicine Physician  
Retail  
Used the software for: Less than 6 months

### "Great Customer Support"

October 16, 2018

5.0

Pros

Excellent customer support . Fast and always very helpful.

Cons

Not much I don't like but there are still many minor bugs and features that are to be fixed/implemented soon

Review Source

MB

Marissa B.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "My favorite software "

September 28, 2018

5.0

Pros

I don’t think I can pick one thing . There are so many amazing features . Plus their excellent customer service .

Cons

I don’t have any complaints except I wish I could keep up with all of what they offer

Review Source

LH

LINDA H.  
Office Manager  
Insurance  
Used the software for: 1-2 years

### "Game Changer!"

September 22, 2020

5.0

This is fantastic for the business owner and the customer alike. It's what both sides needed.

Pros

I helped my friend with this and WOW! This was the best business decision she has made thus far. I am very impressed.

Cons

It took us a minute to get the hang of it, but once we did we were off and running! Made a huge difference in her sales.

Review Source

NS

Nicki S.  
Founder  
Retail  
Used the software for: Less than 6 months

### "Get Back Time"

October 2, 2018

4.0

Overall, I’ve loved CS. Their customer service is quick to answer questions. And it still leaves the engagement on my social media instead of taking them off the site which reduces visibility.

Pros

I was sucked into manually invoicing my customers on social media every day. Then would have to remind them to pay their invoice or frustrate other customers who wanted that item but I was waiting for the first one to pay. Now I have this system that automatically does it all for me and gave me back countless hours!

Cons

I truly wish there was an easier mobile version. The copy/paste feature doesn’t select as smooth to get the link in the post and tailor certain parts for the description.

Review Source

KC

Kevin C.  
Owner  
Consumer Goods  
Used the software for: 6-12 months

### "Comment sold review"

October 5, 2018

5.0

No more sending individual invoices, all tax info in one place, inventory kept in place. This is amazing!!

Pros

Ease of use Customer service is amazing!

Cons

Took some customer training, but overall, customers began to catch on quickly. Sales go up due to not having to wait on an invoice.

Review Source

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