--- title: "WeBee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeBee Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/177333/Guest-Engagement-Platform/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # WeBee Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WeBee ## What is WeBee? WeBee is a 360-degree white-labeled digital guest experience platform that delivers flawless solutions to create a bridge between hoteliers and guests that maximize guest satisfaction. This awarded platform simplifies hoteliers' lives by meaningful engagement with their guests to generate loyal customers, more revenue by up-selling and online ordering services, positive brand reputation management, more contactless environment, smart data, and reporting on a single platform. ## What is WeBee used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $500 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeBee?[Manage this product listing](https://www.g2.com/products/webee-guest-experience-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeBee 4.9 (32) VS. [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting Price $500 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (32) Ease Of Use 4.8 (708) Value For Money 4.8 (32) Value For Money 4.9 (640) Customer Service 4.9 (31) Customer Service 5.0 (668) ## WeBee alternatives [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) ## FAQs about WeBee Overview ### Which roles and teams benefit most from WeBee? WeBee is most used by sales, marketing, and CRM teams that manage customer data, campaigns, lead follow-up, and online sales activity. Front office and revenue managers use it to coordinate guest-facing operations and commercial performance, while IT managers and directors oversee system administration, integrations, and reliable access across locations. Answer based on 32 reviews Overview ### What company size and industries is WeBee built for? WeBee is for midsize hotels, with 56% of reviewers, and primarily serves Hospitality organizations at 78%. It is designed for 3-, 4-, and 5-star properties with more than 35 rooms, including resorts, city hotels, local chains, independent hotels, and franchised branded chains. Leisure, Travel & Tourism and Marketing each represent 9% of reviewers. Answer based on 32 reviews Features and Usability ### What are the key features of WeBee? WeBee offers customer experience management with behavior tracking, feedback management, and churn management. It includes multi-channel communication, live chat, chat/messaging, and alerts/notifications. Additional features include campaign management, workflow management, event triggered actions, surveys and polls, customizable reports, and real-time analytics and reporting. Getting Started and Support ### What training and onboarding options does WeBee offer? WeBee provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does WeBee offer? WeBee provides email/help desk and chat support. Users describe the helpdesk as easy to reach, responsive, and direct, with issues often resolved quickly. Some feedback notes that certain feature requests can take longer to fix, but support is generally seen as helpful for problems and requests. Answer based on 4 reviews ## Features AI summary Based on 2,092 Customer Satisfaction reviews Not all Customer Satisfaction products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) WeBee supports **Customer Experience Management** and **Feedback Management**, so teams can track customer interactions and collect input in one system. However, it does not include **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), which give businesses other ways to gather customer opinions and review trends over time, helping businesses improve service quality and make better customer experience decisions. Customer Experience Management 5.0 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Feedback Management 5.0 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 4.8 (11) 72.73% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Chat/Messaging 5.0 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Surveys & Feedback 5.0 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success WeBee 23 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (32) 4.8 Based on 32 reviews ## Pricing Value for money 4.8 (32) Free Trial Basic $500.00 Per User,Per Month Value for money 4.8 (32) 4.8 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (31) 4.9 Based on 31 reviews ## User reviews Overall rating 4.9 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful MD MD MD Used the software for: Less than 1 year ### "Great value, great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2021 We have been using WeBee at our hotel for a while now and without a doubt, it is one of the most valuable tools our hotel has. Not only having a native app for the hotel is prestigious but also direct engagement with our guests increased satisfaction, therefore, lead to more return-guests. WeBee was most helpful with their support and initial setup process. We would recommend WeBee to any hotel that would like to increase the value of their establishments. Pros Direct engagement with guests, fast and contactless check-in. Cons Nothing to dislike about this software... FO Front Office Manager Front Office Manager Used the software for: 1-3 years ### "Personalized Guest Journey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2021 Guest recognition, problem acknowledge, extra revenue with user friendly menu etc.. Pros Tailor-made, Ability to make all changes / configurations during and after the installation and integration Cons Last min changes / updates. As we are managing very huge operation and had many last minute updates can be made on time without any issue. FO Front Office Manager Front Office Manager Used the software for: Less than 1 year ### "Webee" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 4, 2021 It is a good program but need development in some area i think. Quick and direct contact with guest gives great advantage. Guests birthday selection is not working, support team is working on it for about 5 months. Pros Prompt actions. 24 hours connection with guest. Cons For some guests it seems diffucult to use. Especially for elderly people. DO Director of Marketing and Communications Director of Marketing and Communications Used the software for: 1-3 years ### "Effecient Product, Great Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2023 Very happy with Webee. I highly recommend the product and the team. Pros Webee is a very effecient product that has all the features we could possible need. It is a very user friendly product whether from customer aspect or staff. The deployment of the product was very simple and straight-forward. No complicated tech. The sales team and the support team are absolutely fantastic. Very responsive, very flexible, and always there for us. Cons Reporting dashboard and data base has space for improvement. But all the basic reporting features are there. PA Personal Assistant to the General Manager Personal Assistant to the General Manager Used the software for: 1-3 years ### "Continental Guest & Staff Applications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Excellent and would recommend other companies to use it. Pros The support that was given to us during the buying, implementation process and after sale support and follow up. This strength that WeBee Team has, add value to the application and makes it easy to surf. Additionally, WeBee functionality that brough us closer to our guests which has reflected positively on the overall guest feedback. Cons The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests. MP Managing partner Managing partner Used the software for: 3-5 years ### "A must-have for hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2024 We chose this hotel application after thoroughly evaluating various software options. What truly sets it apart is its unique ability to be customized to fit our specific hotel's needs. The features we found most valuable include customization, push notifications, responsive technical support, and the ability to digitize all our hotel services. This combination benefits both our guests and our staff. Furthermore, the app is user-friendly, compatible with both Android and iOS devices, and offered at a reasonable price. Pros The ability to tailor the app to a hotel's brand creates a more cohesive and personalized guest experience. This is crucial point for us. In additional to collect all hotel services under one digital applciation - is good idea. I believe that it is very usefull for hotel guests. Cons Sometimes the speed of application is not balanced. I think it can be improved and may be it is based on hotel internet speed. AS accommodation sector accommodation sector Used the software for: 3-5 years ### "Satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 22, 2023 There are 12 hotels in our company.We decided to use a mobile application so that our guests can always feel as close to us . Webee team prepared a product exactly as we imagined and presented it for all our facilities. They always answer all our questions. Being able to reach them whenever we want makes us feel very safe. Pros Webee is simple to use for our guests, this is what we liked the most. Cons We are satisfied with Webee, there is nothing we like less. AM Asst. Marketing and Communications Manager Asst. Marketing and Communications Manager Used the software for: 3-5 years ### "Very Well Designed App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Pros User interface, support team's dedication, easy CMS Cons everything works well, our guests are happy with the product AF Assistant Front Office Manager Assistant Front Office Manager Used the software for: 3-5 years ### "Useful application" 4.0 August 22, 2023 A highly effective application for quickly resolving guest requests and issues, and promptly fulfilling these requests Pros We can always reach WeBee helpdesk for any issues or requests. Our problems are resolved immediately Cons Data analyses and the possibility of more extensive reporting could be available AI Area IT Manager Area IT Manager Used the software for: 3-5 years ### "El Gouna Hotels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2023 Pros it has a great user experience and it has a great integration options to our existing systems. Cons it has a great user experience and it has a great integration options to our existing systems. [View all Reviews](https://www.capterra.com/p/177333/Guest-Engagement-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.