--- title: "WeBee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeBee Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/177333/Guest-Engagement-Platform/" page_type: "product" language: "en" --- # WeBee Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WeBee ## What is WeBee? WeBee is a 360-degree white-labeled digital guest experience platform that delivers flawless solutions to create a bridge between hoteliers and guests that maximize guest satisfaction. This awarded platform simplifies hoteliers' lives by meaningful engagement with their guests to generate loyal customers, more revenue by up-selling and online ordering services, positive brand reputation management, more contactless environment, smart data, and reporting on a single platform. ## What is WeBee used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $500 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeBee?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getwebee.com&name=WeBee) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeBee 4.9 (32) VS. [4.5 (3,468)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $500 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (32) Ease Of Use 4.5 (3,407) Value For Money 4.8 (32) Value For Money 4.4 (2,793) Customer Service 4.9 (31) Customer Service 4.5 (2,977) ## WeBee alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about WeBee Overview ### Which roles and teams benefit most from WeBee? WeBee is most used by hospitality operations teams, including front office and food and beverage managers, who streamline guest service and on-property communication. CRM, sales, and marketing teams use it to personalize outreach and strengthen loyalty, while IT leaders manage integrations, connectivity, and system performance across properties. Answer based on 32 reviews Overview ### What company size and industries is WeBee built for? WeBee is built primarily for midsize hospitality businesses, with 56% of reviewers from midsize companies and 78% from Hospitality. It serves 3, 4, and 5-star hotels with more than 35 rooms, including resorts, city hotels, local chains, independent properties, and franchise-operated branded chains. Answer based on 32 reviews Features and Usability ### What are the key features of WeBee? WeBee offers customer experience management tools such as live chat, chat/messaging, and multi-channel communication, along with alerts/notifications and real-time notifications. It also includes behavior tracking, campaign management, event triggered actions, feedback management, survey/poll management, and reporting features such as real-time analytics, customizable reports, and workflow management. Integrations ### Which third-party tools and platforms does WeBee integrate with? WeBee integrates with OPRA, the main operating system mentioned for setup and operation. The available integration list also points to additional third-party connectivity within its catalog, but OPRA is the only named platform confirmed here. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does WeBee offer? WeBee provides live online sessions, webinars, and documentation for training and onboarding. Live online sessions support guided setup, webinars cover feature overviews or training topics, and documentation offers written reference material for self-paced learning and ongoing use. Getting Started and Support ### What customer support options does WeBee offer? WeBee provides email/help desk and chat support. Users describe the help desk as easy to reach, quick to respond, and generally helpful, with problems often resolved immediately. Some feedback notes longer waits on specific issues, showing support can be responsive but not always fast on every request. Answer based on 4 reviews ## Features AI summary Based on 2,061 Customer Satisfaction reviews Capterra reviewers highlight these as the top features buyers look for in customer satisfaction software: - **Customer Experience Management** (**44%** of reviewers rated this feature as critical) - **Customizable Forms** (**44%**) - **Feedback Management** (**41%**) WeBee supports **Customer Experience Management** and **Feedback Management**, giving teams the tools to monitor customer interactions and collect input that can improve service quality. However, it does not include **Customizable Forms**. Instead, it offers other highly rated features such as **Reporting/Analytics** (**41%**) and **Survey/Poll Management** (**41%**), helping businesses track satisfaction trends, gather structured responses, and make better decisions based on customer data. Customer Experience Management 5.0 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Feedback Management 5.0 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 4.8 (11) 72.73% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create and administer polls and surveys Chat/Messaging 5.0 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Surveys & Feedback 5.0 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success WeBee 23 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (32) 4.8 Based on 32 reviews ## Pricing Value for money 4.8 (32) Free Trial Basic $500.00 Per User,Per Month Value for money 4.8 (32) 4.8 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (31) 4.9 Based on 31 reviews ## User reviews Overall rating 4.9 Based on 32 reviews Filter by rating 5(29) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IR Islam R. Managing partner Marketing and Advertising ### "A must-have for hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2024 We chose this hotel application after thoroughly evaluating various software options. What truly sets it apart is its unique ability to be customized to fit our specific hotel's needs. The features we found most valuable include customization, push notifications, responsive technical support, and the ability to digitize all our hotel services. This combination benefits both our guests and our staff. Furthermore, the app is user-friendly, compatible with both Android and iOS devices, and offered at a reasonable price. Pros The ability to tailor the app to a hotel's brand creates a more cohesive and personalized guest experience. This is crucial point for us. In additional to collect all hotel services under one digital applciation - is good idea. I believe that it is very usefull for hotel guests. Cons Sometimes the speed of application is not balanced. I think it can be improved and may be it is based on hotel internet speed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2024 Dear Islam R, Thanks for your kind review notes and helpful feedback. Best Regards, WeBee OB Ozge B. CRM Specialist Marketing and Advertising ### "Best App " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Pros Simple, effective and useful. I can easily access any Rixos hotel I would like via the app. Cons There is nothing I don't like. Everything is always working well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2023 Dear Özge, Thanks for your perfect evaluation. We always try to progress with innovative ideas and are happy to add them to WeBee. Best Regards, WeBee Team RD Rabia D. CRM Specialist Marketing and Advertising ### "Best App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Pros Suitable for easy use, practical, understandable Cons That it's a useful application.There is nothing I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2023 Dear Rabia, Thanks for your review and we are happy to learn you are 100% satisfied. Nevertheless, we are continuing to add value continuously. Best Regards, WeBee Team EY Ebru Y. Group CRM Manager Hospitality ### "Best for Guest Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 best app and always a solution-oriented team Pros Webee app is really very guest satisfaction oriented. Cons there are none Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Noha N. Director of Marketing and Communications Hospitality ### "Effecient Product, Great Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2023 Very happy with Webee. I highly recommend the product and the team. Pros Webee is a very effecient product that has all the features we could possible need. It is a very user friendly product whether from customer aspect or staff. The deployment of the product was very simple and straight-forward. No complicated tech. The sales team and the support team are absolutely fantastic. Very responsive, very flexible, and always there for us. Cons Reporting dashboard and data base has space for improvement. But all the basic reporting features are there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Dear Noha, Your words motivate our team even more to serve you all our best. Thanks for your kind comments, we are happy to contribute. Thank you so much. Best Regards, WeBee Team AN Ayse Nur G. Asst. Marketing and Communications Manager Hospitality ### "Very Well Designed App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 Pros User interface, support team's dedication, easy CMS Cons everything works well, our guests are happy with the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Dear Ayse Nur, We appreciate all your evaluation and kind comments. Thank you so much. Best Regards, WeBee Team LB Liliane B. Personal Assistant to the General Manager Leisure, Travel & Tourism ### "Continental Guest & Staff Applications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 Excellent and would recommend other companies to use it. Pros The support that was given to us during the buying, implementation process and after sale support and follow up. This strength that WeBee Team has, add value to the application and makes it easy to surf. Additionally, WeBee functionality that brough us closer to our guests which has reflected positively on the overall guest feedback. Cons The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests. Reasons for choosing WeBee WeBee portfolio and the sales presentation that covered most of our requirements which encouraged us to make the right decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Dear Liliane, Thank you for your kind words and evaluation. We are continually improving all the process. Thank you so much. Best Regards, WeBee Team AM Amr M. Area Director of IT & Telecom Hospitality ### "Webee Application Recommendations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 Pros Easy to useVery good communication with our GuestGuest Satisfaction Cons Guest Satisfaction Our strong and weak point in order to be increased Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Dear Amr, Thanks for your kind words and submitting a review for us. We are even more motivated with your reviews. Best Regards, WeBee Team CT Cagan T. Marketing Supervisor Hospitality ### "The Bank Hotel Istanbul" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2023 Pros user-friendly interface, adaptable design elements Cons I don't have any least-liked features of the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2023 Dear Cagan, Thank you very much for your positive support & reviews. WeBee Team OP Orcun P. Diretor of Front Office Hospitality ### "Using webee" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2023 Pros It is very easy to use and if you have a problem you may reach to customer service of webee Cons lt is Bery useful but the reports could be more extensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2023 Dear Orcun, Thank you very much for your positive support & reviews. WeBee Team [View all Reviews](https://www.capterra.com/p/177333/Guest-Engagement-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.