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WeBee

Reviews of WeBee

4.9 (32)
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Pros

  • A highly effective application for quickly resolving guest requests and issues, and promptly fulfilling these requests.

  • It has a great user experience and it has a great integration options to our existing systems.

Cons

  • The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests.

  • Should spend more time for commercial. IT team should find solution related adaption problems about other used hotel system.

Showing Most Helpful

Showing 25 of 32 reviews

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Alex Alper A. avatar
Alex Alper A.
MD
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 22, 2021

"Great value, great support"

Overall: We have been using WeBee at our hotel for a while now and without a doubt, it is one of the most valuable tools our hotel has. Not only having a native app for the hotel is prestigious but also direct engagement with our guests increased satisfaction, therefore, lead to more return-guests. WeBee was most helpful with their support and initial setup process. We would recommend WeBee to any hotel that would like to increase the value of their establishments.

Pros: Direct engagement with guests, fast and contactless check-in.

Cons: Nothing to dislike about this software...

Vendor Response

By WeBee on May 25, 2021
Dear Alper, Thank you very much for your positive support & reviews. WeBee Team
Suleyman K.
Front Office Manager
Leisure, Travel & Tourism, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 21, 2021

"Personalized Guest Journey"

Overall: Guest recognition, problem acknowledge, extra revenue with user friendly menu etc..

Pros: Tailor-made, Ability to make all changes / configurations during and after the installation and integration

Cons: Last min changes / updates. As we are managing very huge operation and had many last minute updates can be made on time without any issue.

Alternatives Considered: Kipsu and Local Measure
Reasons for Choosing WeBee: Local company (easy accessibility) Tailor-made ( able to customize) They are open to new ideas

Vendor Response

By WeBee on May 27, 2021
Dear Suleyman, Thank you for your feedback. It's much appreciated. WeBee Team
Sabri C.
Front Office Manager
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 2, 2021

"Webee"

Overall: It is a good program but need development in some area i think. Quick and direct contact with guest gives great advantage. Guests birthday selection is not working, support team is working on it for about 5 months.

Pros: Prompt actions. 24 hours connection with guest.

Cons: For some guests it seems diffucult to use. Especially for elderly people.

Vendor Response

By WeBee on May 4, 2021
Thank you for your valuable feedback. We escalated your issue and will reply promptly.
Islam R.
Managing partner
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 6, 2024

"A must-have for hotels"

Overall: We chose this hotel application after thoroughly evaluating various software options. What truly sets it apart is its unique ability to be customized to fit our specific hotel's needs. The features we found most valuable include customization, push notifications, responsive technical support, and the ability to digitize all our hotel services. This combination benefits both our guests and our staff. Furthermore, the app is user-friendly, compatible with both Android and iOS devices, and offered at a reasonable price.

Pros: The ability to tailor the app to a hotel's brand creates a more cohesive and personalized guest experience. This is crucial point for us. In additional to collect all hotel services under one digital applciation - is good idea. I believe that it is very usefull for hotel guests.

Cons: Sometimes the speed of application is not balanced. I think it can be improved and may be it is based on hotel internet speed.

Vendor Response

By WeBee on April 12, 2024
Dear Islam R, Thanks for your kind review notes and helpful feedback. Best Regards, WeBee
Noha N.
Director of Marketing and Communications
Hospitality, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 26, 2023

"Effecient Product, Great Support Team"

Overall: Very happy with Webee. I highly recommend the product and the team.

Pros: Webee is a very effecient product that has all the features we could possible need. It is a very user friendly product whether from customer aspect or staff. The deployment of the product was very simple and straight-forward. No complicated tech. The sales team and the support team are absolutely fantastic. Very responsive, very flexible, and always there for us.

Cons: Reporting dashboard and data base has space for improvement. But all the basic reporting features are there.

Reasons for Switching to WeBee: Other product was very complicated. Much more ecpensive for much less features. Their team were non responsive.

Vendor Response

By WeBee on August 29, 2023
Dear Noha, Your words motivate our team even more to serve you all our best. Thanks for your kind comments, we are happy to contribute. Thank you so much. Best Regards, WeBee Team
Liliane B.
Personal Assistant to the General Manager
Leisure, Travel & Tourism, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2023

"Continental Guest & Staff Applications "

Overall: Excellent and would recommend other companies to use it.

Pros: The support that was given to us during the buying, implementation process and after sale support and follow up. This strength that WeBee Team has, add value to the application and makes it easy to surf. Additionally, WeBee functionality that brough us closer to our guests which has reflected positively on the overall guest feedback.

Cons: The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests.

Reasons for Choosing WeBee: WeBee portfolio and the sales presentation that covered most of our requirements which encouraged us to make the right decision.

Vendor Response

By WeBee on August 29, 2023
Dear Liliane, Thank you for your kind words and evaluation. We are continually improving all the process. Thank you so much. Best Regards, WeBee Team
Vİktoria T.
accommodation sector
Hospitality, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 18, 2023

"Satisfaction"

Overall: There are 12 hotels in our company.We decided to use a mobile application so that our guests can always feel as close to us . Webee team prepared a product exactly as we imagined and presented it for all our facilities. They always answer all our questions. Being able to reach them whenever we want makes us feel very safe.

Pros: Webee is simple to use for our guests, this is what we liked the most.

Cons: We are satisfied with Webee, there is nothing we like less.

Vendor Response

By WeBee on August 22, 2023
Dear Victoria, Thank you very much for your positive support & reviews. WeBee Team
Ayse Nur G.
Asst. Marketing and Communications Manager
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2023

"Very Well Designed App"

Pros: User interface, support team's dedication, easy CMS

Cons: everything works well, our guests are happy with the product

Vendor Response

By WeBee on August 29, 2023
Dear Ayse Nur, We appreciate all your evaluation and kind comments. Thank you so much. Best Regards, WeBee Team
Armia K.
Area IT Manager
Hospitality, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2023

"El Gouna Hotels "

Pros: it has a great user experience and it has a great integration options to our existing systems.

Cons: it has a great user experience and it has a great integration options to our existing systems.

Vendor Response

By WeBee on August 22, 2023
Dear Armia, Thank you very much for your positive support & reviews. WeBee Team
Erhan B.
Assistant Front Office Manager
Hospitality, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 19, 2023

"Useful application"

Overall: A highly effective application for quickly resolving guest requests and issues, and promptly fulfilling these requests

Pros: We can always reach WeBee helpdesk for any issues or requests. Our problems are resolved immediately

Cons: Data analyses and the possibility of more extensive reporting could be available

Vendor Response

By WeBee on August 22, 2023
Dear Erhan, Thank you very much for your positive support & reviews. WeBee Team
Amr M.
Area Director of IT & Telecom
Hospitality, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2023

"Webee Application Recommendations"

Pros: Easy to useVery good communication with our GuestGuest Satisfaction

Cons: Guest Satisfaction Our strong and weak point in order to be increased

Vendor Response

By WeBee on August 29, 2023
Dear Amr, Thanks for your kind words and submitting a review for us. We are even more motivated with your reviews. Best Regards, WeBee Team
Ebru Y.
Group CRM Manager
Hospitality, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2023

"Best for Guest Experience"

Overall: best app and always a solution-oriented team

Pros: Webee app is really very guest satisfaction oriented.

Cons: there are none

Özcan A.
IT Manager
Hospitality, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 17, 2023

"Kempinski Bodrum"

Pros: Notifications and reports.

Cons: Staffapp works slowly. Must be more fast like web version.

Vendor Response

By WeBee on August 22, 2023
Dear Özcan, Thank you very much for your positive support & reviews. WeBee Team
Özge B.
CRM Specialist
Marketing and Advertising, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2023

"Best App "

Pros: Simple, effective and useful. I can easily access any Rixos hotel I would like via the app.

Cons: There is nothing I don't like. Everything is always working well.

Vendor Response

By WeBee on September 20, 2023
Dear Özge, Thanks for your perfect evaluation. We always try to progress with innovative ideas and are happy to add them to WeBee. Best Regards, WeBee Team
Rabia D.
CRM Specialist
Marketing and Advertising, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2023

"Best App"

Pros: Suitable for easy use, practical, understandable

Cons: That it's a useful application.There is nothing I don't like.

Vendor Response

By WeBee on September 20, 2023
Dear Rabia, Thanks for your review and we are happy to learn you are 100% satisfied. Nevertheless, we are continuing to add value continuously. Best Regards, WeBee Team
Orcun P.
Diretor of Front Office
Hospitality, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 19, 2023

"Using webee"

Pros: It is very easy to use and if you have a problem you may reach to customer service of webee

Cons: lt is Bery useful but the reports could be more extensive.

Vendor Response

By WeBee on August 22, 2023
Dear Orcun, Thank you very much for your positive support & reviews. WeBee Team
Çağan T.
Marketing Supervisor
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2023

"The Bank Hotel Istanbul"

Pros: user-friendly interface, adaptable design elements

Cons: I don't have any least-liked features of the app.

Vendor Response

By WeBee on August 25, 2023
Dear Cagan, Thank you very much for your positive support & reviews. WeBee Team
Verified Reviewer
Founder
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2021

"Webee the best App for the Travel Hospitality industry"

Overall: From the customers point of view The user interface is brilliant design and the user experience is very easy to use I recommend Webee to everyone

Pros: For Hospitality industry this app is a must have. It optimize all the manual business flows which is common in the traditional travel industry. It accelerates the check in process and avoid contact with the reception this way of managing hotels getting more easier as the direct contact is avoided with the app

Cons: Nothing to complain as everything is designed very well

Vendor Response

By WeBee on May 10, 2021
Thank you so much for your supportive comments, we are glad to add value to your businesses and guest experience. regards. WeBeee Team
Orhan A.
Board Representative
Hospitality, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 18, 2021

"Wonderful App with "

Overall: Incredibly helpful team to support every step of implementing and using the app. Increased revenue our revenue and added higher guests satisfaction, helped us to comply with Covid safety guidelines too. All over extremely happy to work with Webee.

Pros: Added amazing value to our business and increased our guests satisfaction.

Cons: I can not think of any negative aspects.

Reasons for Choosing WeBee: The flexibility of implementing and the best fit for our business.

Vendor Response

By WeBee on August 23, 2021
Thank you Orhan , WeBee Team
Eren T.
Sales and Marketing Manager
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 7, 2021

"Boost your sales with Webee"

Overall: Thanks to WeBee that we are finaly 7/24 in contact with our guests. They can see our promotions and discounted offers through application. Very user friendly software. We can also analyse the user statictics in the app.

Pros: Customize your own app. Increase your popularity in app stores. Opportunity to get in touch with your loyal guests.

Cons: There is nothing to worry about this software.

Reasons for Choosing WeBee: For being an innovative company. They listen their customers and offer alternative solutions. They are true experts on customer service.

Vendor Response

By WeBee on May 12, 2021
Dear Eren, We are very honored to be the solution provider and collaborative partner of Liberty Hotels Lara. Thank you for your review Best Regards, WeBee Team
Filiz O.
Online Sales Manager
Hospitality, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 20, 2021

"Very Usefull app "

Overall: Our guests are happy and we increased customer satistaction since we started to use webee

Pros: The most part that we lıke to connect all our guest with digital bridge

Cons: To make online reservation in all outlet

Vendor Response

By WeBee on April 23, 2021
Dear Ms. Filiz Ozveren, On behalf of WeBee, we are delighted to see you are fully satisfied. We would like to thank you for your time to write in Capterra. Best Regards, Dr. Ozgur Zan Co-founder and CEO of WeBee
Rida A.
Director of Marketing & Communications
Hospitality, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 9, 2022

"The best mobile application for the hospitality industry "

Overall: The implementation was so fast and professional. The Team is super supportive.

Pros: one of the best customer satisfaction app

Cons: the interaction with the opera is under processing until now. Hopefully will be ready by Q2 2022.

Vendor Response

By WeBee on January 12, 2022
Hi Rida, Thank you for your comments. WeBee Team
ahmed A.
IT
Hospital & Health Care, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 3, 2022

"Pyramisa hotels"

Overall: guest satisfaction

Pros: restaurant reservations . booking .fast check in

Cons: support and stability and good developing team

Vendor Response

By WeBee on January 4, 2022
Hi Ahmed, Thank you so much for your review. WeBee Team
Gökçen Ş.
SALES MANAGER
Hospitality, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 20, 2021

"easy and very good programme"

Pros: it is mimics our Hotel so it must be neutral and it is.

Cons: There are nothing I would like to comment

Vendor Response

By WeBee on August 23, 2021
Dear Gokcen, Thank you so much for your good reviews. WeBee Team
Onur G.
IT MANAGER
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2021

"Thansk WeBee"

Pros: Easy integration, fast support. It is a very useful service in terms of price performance.

Cons: We didn't have any difficulties, We are very satisfied with the service provided.

Vendor Response

By WeBee on May 7, 2021
Dear Onur, We are very honored to be the solution provider and collaborative partner of Gezi Hotel Bosphorous. Thank you for your review WeBee Team