# WeBee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WeBee the right Customer Satisfaction solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177333/Guest-Engagement-Platform/reviews --- WeBee 4.9 (32) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WeBee Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews IR Islam R Managing partnerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The features we found most valuable include customization, push notifications, responsive technical support, and the ability to digitize all our hotel services.“ April 6, 2024 SC Sabri C Front Office ManagerHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “Guests birthday selection is not working, support team is working on it for about 5 months. “ May 2, 2021 OP Orcun P Diretor of Front OfficeHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is very easy to use and if you have a problem you may reach to customer service of webee“ August 19, 2023 ÇT Çağan T Marketing SupervisorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “user-friendly interface, adaptable design elements“ August 23, 2023 Melih B FounderLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “From the customers point of view The user interface is brilliant design and the user experience is very easy to use I recommend Webee to everyone“ May 6, 2021 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex Alper A. MD Hospitality Used the software for: 6-12 months ### "Great value, great support" May 22, 2021 5.0 We have been using WeBee at our hotel for a while now and without a doubt, it is one of the most valuable tools our hotel has. Not only having a native app for the hotel is prestigious but also direct engagement with our guests increased satisfaction, therefore, lead to more return-guests. WeBee was most helpful with their support and initial setup process. We would recommend WeBee to any hotel that would like to increase the value of their establishments. Pros Direct engagement with guests, fast and contactless check-in. Cons Nothing to dislike about this software... Review Source Response from WeBee May 25, 2021 Dear Alper, Thank you very much for your positive support & reviews. WeBee Team SK Suleyman K. Front Office Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Personalized Guest Journey" May 21, 2021 5.0 Guest recognition, problem acknowledge, extra revenue with user friendly menu etc.. Pros Tailor-made, Ability to make all changes / configurations during and after the installation and integration Cons Last min changes / updates. As we are managing very huge operation and had many last minute updates can be made on time without any issue. Alternatives considered [Kipsu](https://www.capterra.com/p/210183/Kipsu/)[Local Measure](https://www.capterra.com/p/174699/Local-Measure/) Reason for choosing WeBee Local company (easy accessibility) Tailor-made ( able to customize) They are open to new ideas Review Source Response from WeBee May 27, 2021 Dear Suleyman, Thank you for your feedback. It's much appreciated. WeBee Team SC Sabri C. Front Office Manager Hospitality Used the software for: 6-12 months ### "Webee" May 2, 2021 4.0 It is a good program but need development in some area i think. Quick and direct contact with guest gives great advantage. Guests birthday selection is not working, support team is working on it for about 5 months. Pros Prompt actions. 24 hours connection with guest. Cons For some guests it seems diffucult to use. Especially for elderly people. Review Source Response from WeBee May 4, 2021 Thank you for your valuable feedback. We escalated your issue and will reply promptly. NN Noha N. Director of Marketing and Communications Hospitality Used the software for: 1-2 years ### "Effecient Product, Great Support Team" August 26, 2023 5.0 Very happy with Webee. I highly recommend the product and the team. Pros Webee is a very effecient product that has all the features we could possible need. It is a very user friendly product whether from customer aspect or staff. The deployment of the product was very simple and straight-forward. No complicated tech. The sales team and the support team are absolutely fantastic. Very responsive, very flexible, and always there for us. Cons Reporting dashboard and data base has space for improvement. But all the basic reporting features are there. Review Source Response from WeBee August 29, 2023 Dear Noha, Your words motivate our team even more to serve you all our best. Thanks for your kind comments, we are happy to contribute. Thank you so much. Best Regards, WeBee Team LB Liliane B. Personal Assistant to the General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Continental Guest & Staff Applications " August 24, 2023 5.0 Excellent and would recommend other companies to use it. Pros The support that was given to us during the buying, implementation process and after sale support and follow up. This strength that WeBee Team has, add value to the application and makes it easy to surf. Additionally, WeBee functionality that brough us closer to our guests which has reflected positively on the overall guest feedback. Cons The slowness of the app sometimes which makes a bit difficult to be answer to the guest requests. Reason for choosing WeBee WeBee portfolio and the sales presentation that covered most of our requirements which encouraged us to make the right decision. Review Source Response from WeBee August 29, 2023 Dear Liliane, Thank you for your kind words and evaluation. We are continually improving all the process. Thank you so much. Best Regards, WeBee Team IR Islam R. Managing partner Marketing and Advertising Used the software for: 2+ years ### "A must-have for hotels" April 6, 2024 5.0 We chose this hotel application after thoroughly evaluating various software options. What truly sets it apart is its unique ability to be customized to fit our specific hotel's needs. The features we found most valuable include customization, push notifications, responsive technical support, and the ability to digitize all our hotel services. This combination benefits both our guests and our staff. Furthermore, the app is user-friendly, compatible with both Android and iOS devices, and offered at a reasonable price. Pros The ability to tailor the app to a hotel's brand creates a more cohesive and personalized guest experience. This is crucial point for us. In additional to collect all hotel services under one digital applciation - is good idea. I believe that it is very usefull for hotel guests. Cons Sometimes the speed of application is not balanced. I think it can be improved and may be it is based on hotel internet speed. Review Source Response from WeBee April 12, 2024 Dear Islam R, Thanks for your kind review notes and helpful feedback. Best Regards, WeBee VT Vİktoria T. accommodation sector Hospitality Used the software for: 2+ years ### "Satisfaction" August 18, 2023 5.0 There are 12 hotels in our company.We decided to use a mobile application so that our guests can always feel as close to us . Webee team prepared a product exactly as we imagined and presented it for all our facilities. They always answer all our questions. Being able to reach them whenever we want makes us feel very safe. Pros Webee is simple to use for our guests, this is what we liked the most. Cons We are satisfied with Webee, there is nothing we like less. Review Source Response from WeBee August 22, 2023 Dear Victoria, Thank you very much for your positive support & reviews. WeBee Team ANG Ayse Nur G. Asst. Marketing and Communications Manager Hospitality Used the software for: 2+ years ### "Very Well Designed App" August 24, 2023 5.0 Pros User interface, support team's dedication, easy CMS Cons everything works well, our guests are happy with the product Review Source Response from WeBee August 29, 2023 Dear Ayse Nur, We appreciate all your evaluation and kind comments. Thank you so much. Best Regards, WeBee Team EB Erhan B. Assistant Front Office Manager Hospitality Used the software for: 2+ years ### "Useful application" August 19, 2023 4.0 A highly effective application for quickly resolving guest requests and issues, and promptly fulfilling these requests Pros We can always reach WeBee helpdesk for any issues or requests. Our problems are resolved immediately Cons Data analyses and the possibility of more extensive reporting could be available Review Source Response from WeBee August 22, 2023 Dear Erhan, Thank you very much for your positive support & reviews. WeBee Team AK Armia K. Area IT Manager Hospitality Used the software for: 2+ years ### "El Gouna Hotels " August 17, 2023 5.0 Pros it has a great user experience and it has a great integration options to our existing systems. Cons it has a great user experience and it has a great integration options to our existing systems. Review Source Response from WeBee August 22, 2023 Dear Armia, Thank you very much for your positive support & reviews. WeBee Team GG Gamil G. Marketing manager Hospitality Used the software for: Less than 6 months ### "Miramar" May 17, 2021 5.0 Pros the features are almost what you need in the operation Cons less flexibility of adapting or changing in the system for major points that are not common for everyone Review Source Response from WeBee May 19, 2021 Dear Gamil, Your feedbacks are much appreciated. Our colleagues will be in touch with you regarding this feedbacks. WeBee Team AM Amr M. Area Director of IT & Telecom Hospitality Used the software for: 1-2 years ### "Webee Application Recommendations" August 24, 2023 5.0 Pros Easy to useVery good communication with our GuestGuest Satisfaction Cons Guest Satisfaction Our strong and weak point in order to be increased Review Source Response from WeBee August 29, 2023 Dear Amr, Thanks for your kind words and submitting a review for us. We are even more motivated with your reviews. Best Regards, WeBee Team EY Ebru Y. Group CRM Manager Hospitality Used the software for: 2+ years ### "Best for Guest Experience" September 19, 2023 5.0 best app and always a solution-oriented team Pros Webee app is really very guest satisfaction oriented. Cons there are none Review Source ÖA Özcan A. IT Manager Hospitality Used the software for: 1-2 years ### "Kempinski Bodrum" August 17, 2023 5.0 Pros Notifications and reports. Cons Staffapp works slowly. Must be more fast like web version. Review Source Response from WeBee August 22, 2023 Dear Özcan, Thank you very much for your positive support & reviews. WeBee Team OP Orcun P. Diretor of Front Office Hospitality Used the software for: 1-2 years ### "Using webee" August 19, 2023 4.0 Pros It is very easy to use and if you have a problem you may reach to customer service of webee Cons lt is Bery useful but the reports could be more extensive. Review Source Response from WeBee August 22, 2023 Dear Orcun, Thank you very much for your positive support & reviews. WeBee Team ÖB Özge B. CRM Specialist Marketing and Advertising Used the software for: 2+ years ### "Best App " September 19, 2023 5.0 Pros Simple, effective and useful. I can easily access any Rixos hotel I would like via the app. Cons There is nothing I don't like. Everything is always working well. Review Source Response from WeBee September 20, 2023 Dear Özge, Thanks for your perfect evaluation. We always try to progress with innovative ideas and are happy to add them to WeBee. Best Regards, WeBee Team RD Rabia D. CRM Specialist Marketing and Advertising Used the software for: 2+ years ### "Best App" September 19, 2023 5.0 Pros Suitable for easy use, practical, understandable Cons That it's a useful application.There is nothing I don't like. Review Source Response from WeBee September 20, 2023 Dear Rabia, Thanks for your review and we are happy to learn you are 100% satisfied. Nevertheless, we are continuing to add value continuously. Best Regards, WeBee Team ÇT Çağan T. Marketing Supervisor Hospitality Used the software for: 1-2 years ### "The Bank Hotel Istanbul" August 23, 2023 5.0 Pros user-friendly interface, adaptable design elements Cons I don't have any least-liked features of the app. Review Source Response from WeBee August 25, 2023 Dear Cagan, Thank you very much for your positive support & reviews. WeBee Team VR Verified Reviewer Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Webee the best App for the Travel Hospitality industry" May 6, 2021 5.0 From the customers point of view The user interface is brilliant design and the user experience is very easy to use I recommend Webee to everyone Pros For Hospitality industry this app is a must have. It optimize all the manual business flows which is common in the traditional travel industry. It accelerates the check in process and avoid contact with the reception this way of managing hotels getting more easier as the direct contact is avoided with the app Cons Nothing to complain as everything is designed very well Review Source Response from WeBee May 10, 2021 Thank you so much for your supportive comments, we are glad to add value to your businesses and guest experience. regards. WeBeee Team OA Orhan A. Board Representative Hospitality Used the software for: 2+ years ### "Wonderful App with " May 18, 2021 5.0 Incredibly helpful team to support every step of implementing and using the app. Increased revenue our revenue and added higher guests satisfaction, helped us to comply with Covid safety guidelines too. All over extremely happy to work with Webee. Pros Added amazing value to our business and increased our guests satisfaction. Cons I can not think of any negative aspects. Reason for choosing WeBee The flexibility of implementing and the best fit for our business. Review Source Response from WeBee August 23, 2021 Thank you Orhan , WeBee Team ET Eren T. Sales and Marketing Manager Hospitality Used the software for: 2+ years ### "Boost your sales with Webee" May 7, 2021 5.0 Thanks to WeBee that we are finaly 7/24 in contact with our guests. They can see our promotions and discounted offers through application. Very user friendly software. We can also analyse the user statictics in the app. Pros Customize your own app. Increase your popularity in app stores. Opportunity to get in touch with your loyal guests. Cons There is nothing to worry about this software. Reason for choosing WeBee For being an innovative company. They listen their customers and offer alternative solutions. They are true experts on customer service. Review Source Response from WeBee May 12, 2021 Dear Eren, We are very honored to be the solution provider and collaborative partner of Liberty Hotels Lara. Thank you for your review Best Regards, WeBee Team FO Filiz O. Online Sales Manager Hospitality Used the software for: 1-2 years ### "Very Usefull app " April 20, 2021 5.0 Our guests are happy and we increased customer satistaction since we started to use webee Pros The most part that we lıke to connect all our guest with digital bridge Cons To make online reservation in all outlet Review Source Response from WeBee April 23, 2021 Dear Ms. Filiz Ozveren, On behalf of WeBee, we are delighted to see you are fully satisfied. We would like to thank you for your time to write in Capterra. Best Regards, Dr. Ozgur Zan Co-founder and CEO of WeBee RA Rida A. Director of Marketing & Communications Hospitality Used the software for: Less than 6 months ### "The best mobile application for the hospitality industry " January 9, 2022 5.0 The implementation was so fast and professional. The Team is super supportive. Pros one of the best customer satisfaction app Cons the interaction with the opera is under processing until now. Hopefully will be ready by Q2 2022. Review Source Response from WeBee January 12, 2022 Hi Rida, Thank you for your comments. WeBee Team aA ahmed A. IT Hospital & Health Care Used the software for: 6-12 months ### "Pyramisa hotels" January 3, 2022 5.0 guest satisfaction Pros restaurant reservations . booking .fast check in Cons support and stability and good developing team Review Source Response from WeBee January 4, 2022 Hi Ahmed, Thank you so much for your review. WeBee Team GŞ Gökçen Ş. SALES MANAGER Hospitality Used the software for: 6-12 months ### "easy and very good programme" August 20, 2021 5.0 Pros it is mimics our Hotel so it must be neutral and it is. Cons There are nothing I would like to comment Review Source Response from WeBee August 23, 2021 Dear Gokcen, Thank you so much for your good reviews. WeBee Team Similar Products Featured