---
title: "Simplesat Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Simplesat Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more."
source_url: "https://www.capterra.com/p/177336/Simplesat/"
page_type: "product"
language: "en"
---

# 

 Simplesat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Simplesat

## What is Simplesat?

Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

## What is Simplesat used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[NPS](https://www.capterra.com/nps-software/)

Top alternative

Featured

Overall rating

Based on 61 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$119

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Simplesat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.simplesat.io&name=Simplesat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Simplesat

4.8 (61)

VS.

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting Price

$119

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (61)

Ease Of Use

4.7 (10,467)

Value For Money

4.8 (52)

Value For Money

4.3 (6,506)

Customer Service

4.9 (51)

Customer Service

4.8 (5,814)

## Simplesat alternatives

[4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/)

Starting price

$55.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/177336/Simplesat/alternatives/)

## FAQs about Simplesat

Overview

### Which roles and teams benefit most from Simplesat?

Simplesat is most used by customer support, service desk, and customer success teams that need to collect feedback, track satisfaction, and improve response quality. Operations managers use it to monitor service performance, while executives and IT leaders rely on reporting dashboards to spot trends, guide decisions, and strengthen customer experience.

Answer based on 61 reviews

Overview

### What company size and specific industries is Simplesat built for?

Simplesat is designed for IT service providers such as MSPs, technology companies with customer service teams, and businesses that use helpdesks like Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise, or Autotask. It is a fit for companies of various sizes that manage customer support and service feedback.

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of Simplesat?

Simplesat includes core customer feedback features like CSAT, NPS, and CES surveys, single-click email surveys, and feedback management with negative feedback alerts. Differentiators include Zendesk, Slack, and website integrations, customizable branding and survey forms, plus dashboards and reporting for tracking customer satisfaction trends and response activity.

Answer based on 19 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Simplesat starts at $119 per month for the Standard plan, which includes a 14-day full-access trial, 1,000 monthly responses, and 5 users. Pro is $249 per month, Elite is $499 per month, and Enterprise has no listed price. All plans include a 14-day trial.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does Simplesat integrate with?

Simplesat integrates with over 50 third-party tools, including ConnectWise PSA, Autotask PSA, Freshdesk, Freshservice, Atera, BrightGauge, Google Sheets, and Dropbox. Its catalog also spans email marketing, scheduling, and support platforms such as AWeber, Constant Contact, Calendly, and Gorgias.

Answer based on 13 reviews

Getting Started and Support

### What training and onboarding options does Simplesat offer?

Simplesat provides live online training and documentation to help teams get started. Live online sessions allow guided instruction and direct support during setup, while documentation gives written reference material for self-paced learning and feature review.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Simplesat offer, and how do users rate the experience?

Simplesat offers email/help desk, a knowledge base, and chat. Users generally describe support as fast, helpful, and responsive, with quick answers during setup and issue resolution. Reviewers also mention proactive follow-up, clear guides, and straightforward communication, though automated response emails have occasionally led to neutral survey feedback.

Answer based on 10 reviews

Features and Usability

### How well does Simplesat handle customer surveys?

Simplesat makes customer surveys easy to launch and easy to answer, which often helps teams collect more feedback. Support teams and service desks like embedded email surveys, custom questions, and simple branding options, though some users mention occasional survey pauses, anonymous responses, or limits around extending survey questions.

Answer based on 19 reviews

Features and Usability

### Is Simplesat easy to set up and use?

Simplesat is easy to set up and simple to manage, even for teams without deep technical skills. Small business teams, support staff, and customer service managers like the short learning curve, clear interface, and fast rollout, though some users still want more control options and a few extra integrations.

Answer based on 19 reviews

## Features

AI summary

Based on 2,061 Customer Satisfaction reviews

Capterra reviewers highlight these as the features buyers value most when comparing customer satisfaction software:

-   **Customer Experience Management** (**44%** of reviewers rated this feature as critical)
-   **Customizable Forms** (**44%**)
-   **Feedback Management** (**41%**)

Simplesat includes **Customizable Forms** and **Feedback Management**, giving teams a practical way to collect customer input and review responses in a structured format. However, it does not offer **Customer Experience Management**. Instead, it provides other highly rated capabilities, including **Reporting/Analytics** (**41%**), **Survey/Poll Management** (**41%**), and **Data Import/Export** (**41%**). These features help businesses track satisfaction trends, gather insights through surveys, and move data between systems, allowing teams to make better decisions and respond to customer needs more effectively.

Reporting/Analytics

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Survey/Poll Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create and administer polls and surveys

Third-Party Integrations

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Anonymous Feedback

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Allow reviewers to provide anonymous feedback to encourage honest conversations

Customizable Templates

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Simplesat 32 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations
- API: Application programming interface that allows for integration with other systems/databases
- CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service
- Commenting/Notes: Leave comments and notes on documents for others to view
- Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Mobile Survey: Distribute a survey via mobile devices
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Language: Manage and support multiple languages
- Negative Feedback Management: Identify, track, and respond to negative feedback
- NPS of Customers: Calculate NPS of customers
- NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels
- Ratings/Reviews: Ratings/Reviews
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Text Fields: Open text box field
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Website Integration: Seamlessly integrates with 3rd party websites
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

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We can help you find the software with the features you need.

Features

4.5 (61)

4.5

Based on 61 reviews

## Pricing

Value for money

4.8 (52)

Free Trial

[View pricing plan details](https://www.capterra.com/p/177336/Simplesat/pricing/)

Standard

$119.00

Other,Per Month

It includes:

-   5 users
-   1k monthly responses
-   Unlimited Surveys
-   50+ integrations

Pro

$249.00

Other,Per Month

It includes:

-   15 users
-   3k monthly responses
-   Multi-Brand Support
-   Custom CSS

Elite

$499.00

Other,Per Month

It includes:

-   30 users
-   7k monthly responses
-   Enterprise SSO
-   Custom email templates

Enterprise

Custom quote available

It includes:

-   Directory Sync
-   Design and code support
-   Dedicated CSM

Value for money

4.8 (52)

4.8

Based on 52 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (51)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (51)

4.9

Based on 51 reviews

## User reviews

Overall rating

4.8

Based on 61 reviews

Filter by rating

5(48)

4(12)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Tarandeep S.

Customer Support Manager

Computer Software

### "Best CSAT survey tool for Intercom"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 14, 2022

Pros

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Cons

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Reasons for choosing Simplesat

The Pricing and Customer Support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 18, 2022

Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!

JT

Juraj T.

Marketer

Computer Software

### "Outstanding survey tool that is fun to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2021

Pros

\- Ease of deployment and integration - It's very easy use and learn, most importantly for customers - Exceptional customer service and knowledge base - Great value for money

Cons

There is nothing negative that we find worh mentioning.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 16, 2022

Hey Juraj! I know we're a little late but we highly appreciate your feedback! Glad to know that you are having fun using our software. We are always on the lookout for needed improvement, if you have any, feel free to reach us out anytime!

KM

Kalee M.

Representative

Marketing and Advertising

### "Amazing service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2021

Simplesat made my job easier, it’s simple, great. I recommend to anyone!

Pros

I like this software so much! It’s easy & dependable for what you need.

Cons

I don’t think there is anything I dislike about this software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 16, 2022

Hi Kalee, It's better late than never, right? Thank you for your feedback and we're happy to know that we are helping you simplify and do your job easier. If you have any ideas for improvement that you would like to share with us, feel free to message us anytime. Thanks again!

EC

Ethan C.

CEG System Manager

Consumer Services

### "Best Alternative for NPS Survey, Zendesk Add-On Module"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 12, 2020

Pros

Cost and Support Provided. By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. \[SENSITIVE CONTENT HIDDEN\] and his team is very responsive, always attend to the questions/errors that we raised.

Cons

Sometimes there's small little bugs/error on lauching new features

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 29, 2022

Thank you so much for your kind words, Ethan. We really appreciate you taking the time to share your experience with us. We are always on the lookout for comments from our clients, keep them coming and you know how to reach us! We look forward to helping you out more in the future.

MB

Martina B.

Travel agent

Airlines/Aviation

### "Simplesat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2019

I am very satisfied with this software, I use it every day to check positive and negative reviews, its very good to do things better

Pros

I love simplesat . I can check is our client are satisfied with my work and I can improve everything what I do at my work

Cons

nothing , its really perfect to know, if your work is good or you have to do things better

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2020

Wow! Thank you for this awesome feedback, Martina! We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! Thanks again!

AN

Anonymous User

IT Project manager

Information Technology and Services

### "Great for getting to know clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2019

Great product for learning about your clients and getting to know their needs and expectations.

Pros

This product is great for understanding the customer and their needs.

Cons

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NT

Nick T.

Service Manager

Information Technology and Services

### "Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2019

It is easy to use and is able to accomplish all that we need.

Pros

For the end-user, I like the simplicity.

Cons

There is nothing about this software that I can say is lacking.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 24, 2019

Wow thank you for the kind words Nick!! Pleasure to serve you so far. If you have any feedback for how we can improve please don't hesitate to let us know.

JH

Jon H.

Team Lead

Information Technology and Services

### "Simplesat User Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

March 26, 2019

Pros

The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

Cons

At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hey Jon, thank you for this awesome feedback! Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there. I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product. Thank you again!

SM

Stephen M.

CTO

Information Technology and Services

### "Excellent value, above-and-beyond customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2019

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Pros

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

DH

David H.

Technical Services Team Lead

Information Technology and Services

### "Simplesat allows our customers to provide honest relevant feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 19, 2019

Pros

Easy to use, easy to set up. Nice simple icons and pages that promote feedback.

Cons

The survey paused itself and I had to manually restart it. May just be my lack of understanding.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2019

Hey David, thank you so much this feedback. That's not good about the survey pausing itself. Not sure what's going on there. I'll reach out to you via our support system to see if there are still any issues or if there's anything else I can help with. Thank you again!!!

[View all Reviews](https://www.capterra.com/p/177336/Simplesat/reviews/)

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Popular comparisons

[SurveyMonkey vs Simplesat](https://www.capterra.com/compare/177336-253516/Simplesat-vs-SurveyMonkey)

[Survicate vs Simplesat](https://www.capterra.com/compare/132914-177336/Survicate-vs-Simplesat)