Who Uses This Software?

- IT Service Providers (MSPs) - Technology companies with customer service teams


Average Ratings

57 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    All inclusive pricing - Unlimited customers, users, surveys, and feedback.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pronto Holdings
  • www.simplesat.io
  • Founded 2016
  • United States

About Simplesat

Delightfully easy to use one-click satisfaction surveys for service minded professionals.


Simplesat Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Simplesat Reviews Recently Reviewed!


Simple, powerful, and useful!

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path.

Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted.

Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.

Cons: I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system.

Can't assign more than one user as a billing contact.

Overall: As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback.

For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing.

Simplesat review

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

Cons: I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Overall: What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them.

Vendor Response

by Pronto Holdings on March 27, 2019

Thank you Scott!

Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive.

We'll continue to work on this. And please keep your great feedback coming.

Excellent value, above-and-beyond customer service

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons: There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Overall: There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Vendor Response

by Pronto Holdings on March 27, 2019

Hey Stephen, thank you so much for this feedback.

Noted about the API and reporting tools. On the roadmap!

Please keep the great feedback coming.

Works as described and better!

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Cons: Every once in a while I will get an "anonymous" survey.

Fantastic for providing real-time feedback from customers

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons: I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Overall: It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Quality Product and Value

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons: The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Overall: Really good product and I would recommend.

Nice simple and cost effective

Mar 12, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great tracking of surveys and overall scores.

Cons: Wish it had more third-party integration like to Brightgauge would be nice.

Overall: Great for getting end users to click and review simple and neat.

Easy to Use

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the end-user, I like the simplicity.

Cons: There is nothing about this software that I can say is lacking.

Overall: It is easy to use and is able to accomplish all that we need.

Vendor Response

by Pronto Holdings on May 24, 2019

Wow thank you for the kind words Nick!! Pleasure to serve you so far.

If you have any feedback for how we can improve please don't hesitate to let us know.

Very easy and effective tool

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool has just the right amount of customization offered and it's ease of use for our customers.

Cons: I don't have any "cons" to share about this software.

Overall: SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation. With the survey embedded into each one of our customer service ticket footers, we immediately saw an increase of 250% in the amount of surveys we were receiving from customers.

Simplesat User Review

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

Cons: At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.

Vendor Response

by Pronto Holdings on March 27, 2019

Hey Jon, thank you for this awesome feedback!

Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there.

I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product.

Thank you again!

Capterra loader

Simple and just works

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

Cons: It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Excellent Widgets

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how simple this is to integrate into our website. We also love the simplistic design.

Cons: Maybe add a few more customisation options for the ticker widget?

Overall: Excellent. Allows us to display all of our support ticket feedbacks directly onto our website.

Simplesat Review

Mar 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to use and integrate into my PSA

Cons: Still needs to have some more user control features

Overall: We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers

It is Simple Stat

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple works as expected

Connects with our ticket system ConnectWise Manage

Cons: Costs money but it is worth it and you get what you pay for in this world

Overall: Great product does what it is meant to and is growing all the time!

SimpleSat takes getting and sharing customer feedback to a new level of ease

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

Cons: No cons to speak of, it's been phenomenal.

Overall: We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing).

Simple & Effective

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of the platform makes it easy for our team to manage it. And our clients don't have to be educated to being utilize it. It's self explanatory. Good stuff.

Cons: No cons but I do have a recommendation.

It would be great to integrate the software with Google Reviews and Facebook Reviews if someone leaves a comment.

Overall: Very good.

Great Survey Tool!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Many integrations

Branded Survey Landing Pages

Options for survey images (thumbs up, smiley face, etc)

Our customers use it often and we get tremendous feedback

Good reviews can be published straight to your website as testimonials

Cons: Currently they do not have a Hubspot integration

Overall: We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.

Simplesat

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use it great. Publishing to the website as well.

Cons: No integrations to tools like BrightGauge.

Overall: Overall has been great.

Easy to use for our customers and results in a higher click through percentage

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and integrate into our services which helps with getting a higher click through percentage

Cons: Nothing yet! We have been enjoying this service.

Vendor Response

by Pronto Holdings on March 27, 2019

Thank you Jeremy!

So awesome to hear your response rates improved.

Please keep the feedback coming. Looking forward to continuing to serve you.

Awesome software

Mar 15, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of it. Setting everything up was super easy. It has better thumbs unlike Hively. I think it really grabs people's attention. We constantly have people reviewing us.

Cons: There's just a few little bugs to work out.

Overall: I absolutely love Simplesat!

Simple and worth the investement

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website.

It is well worth the investment.

Cons: Unable to change Color to match our corporate Identity. I hear its in the works though.

Great way to easily collect feedback from your clients.

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very easy to setup and use. It also made it much easier for our clients to give us feedback compared to our old survey. We have seen significant increase in client feedback.

Cons: I honestly do not have anything bad to say.

JUST WHAT WE WERE LOOKING FOR

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE.

Cons: I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE

Overall: WONDERFUL ANY QUESTIONS WE HAD WE RECEIVED ANSWERS RIGHT AWAY.

Service Delivery Manager

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily accessible with emails to our clients.

Cons: I truly like the little thumbs, it grabs the attention of our clients.

Vendor Response

by Pronto Holdings on March 27, 2019

Thank you Katie!

We truly like working with you and the BIS team.

Please keep all this great feedback coming. :)

OneSchool North America

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.

Cons: Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.

Helpful Support

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a simple to use feedback system from our clients

Cons: There are a few glitches that need to be worked through

Overall: It's a lot easier to outsource a feedback system to a third party than to do it in house.

Satisfaction

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i am very satisfied with this product. I can recomended

Cons: Everything is great, I am really very satisfied with your product

Overall: i am very satisfied with this product. I can recomended. Its functional

Good Product

Mar 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use both in setup and in getting customer feedback. It's very simple and quick so we've gotten alot more results with this product than our previous one. It's also more budget friendly and integrates easily with our other software.

Cons: The message isn't as customizable as I was hoping but, in the end it is still worth it.

Overall: Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly. People feel heard and that increases our customer satisfaction.

Simple and Easy - Great Information

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked how easy it is to set up and use. The clients do not mind having to hit one single button for feeding back

Cons: I have not yet found any negatives to report.

Capterra loader

Simplesat review

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to implement and integrated easily with ZenDesk.

A simple system that can't be interpreted the wrong way by a reviewer

Cons: A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem.

The emails I opted out of were annoying for me, but might be better for someone working within it every day.

Overall: Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team.

Simple, Fast, Accurate

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's integration with Zendesk and Dropbox make it easy to turn on, integrate, and start immediately receiving benefits. No development effort was needed to start improving CSAT.

Cons: No integration with the industry leader Integromat, instead uses the lesser integrated Zapier. There is no option to integrate with standard databases like MySQL.

Overall: Within 6 weeks of using Simplastat with Zendesk we were able to improve transactional CSAT from 41% to 80%, we continue to improve and provide immediate live feedback to agents via Slack.

Amazingly Amazing

Mar 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of Simplesat is probably the best thing about it.

Cons: There's not much I could say that's bad with Simplesat - it just works!

Perfect for MSP's

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Improved our survey response rate. Very easy for our customers to use!

Cons: Can't think of any, We love this software.

Simple and Inexpensive what's not to like!

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Simple to setup and get going

2. Pricing was very competitive and simple in the MSP CSAT market

3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that)

4. It works

Cons: 1. Nothing really

2. occasionally it doesn't recognize the right tech so that's a bit wacky but

Overall: There support was easy to work with when we did have simple problems and overall just a pleasant product to work with and is as advertised.

Simplesat allows our customers to provide honest relevant feedback

Mar 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to set up. Nice simple icons and pages that promote feedback.

Cons: The survey paused itself and I had to manually restart it. May just be my lack of understanding.

Vendor Response

by Pronto Holdings on March 27, 2019

Hey David, thank you so much this feedback.

That's not good about the survey pausing itself. Not sure what's going on there. I'll reach out to you via our support system to see if there are still any issues or if there's anything else I can help with.

Thank you again!!!

Simple as can be.

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is user-friendly even for people who are not technologically advanced.

Cons: It doesn't allow customers to update the response if they accidentally select the wrong item.

Perfect

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use SimpleSat since last October and am very happy with it. Very easy to use, the support answers to your questions all the time, very friendly.

I have more interactions with my clients about satisfaction since I use it.

Cons: Don't know. Every time I contact them, I have an answer. And when I submit ideas, they give me a feedback...

Overall: Perfect.

Amazing support that made implementation a breeze

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat!

Cons: The only thing I didn't like was the ability to search feedback in a custom timeframe

Overall: We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk.

Simple Tool for Great Results

Mar 16, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is a great value, is simple to use and set up and does what it needs to do to get the job done.

Cons: The dashboard/portal could use some work. I'd prefer to be able to sort the data by company and have better reporting.

Overall: It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do.

Great CSAT Solution!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to set up and get running

Support was amazing to work with when I ran into issues

Cost is very affordable

Cons: Nothing major, but I know features that are being worked on like Bright Gauge Integration and ability to edit reviews

Overall: We are getting much better feedback from our clients on our service! Our response rate on reviews has jumped up 20%

Overall good and easy to use tool

Mar 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Good dashboards

Good price/money value

Cons: A bit too simple sometimes... more functionality would be appreciated for the future.

Overall: I overall like Simplesat! We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.

Amazing for feedback collection and the support is outstanding

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great feedback collector, able to make multiple surveys.

Cons: It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end.

Overall: Have been able to identify our strong points and areas for improvement.

Great tool for tracking csat

Mar 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy, intuitive, simply way to gauge customer satisfaction. Easy setup and nice look and feel/design.

Cons: There aren't many cons I can think of so far. I think having some more customization options around appearance would be nice.

Overall: We're tracking customer satisfaction a lot better/closer now. Thanks!

Quick and easy

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplesat lets us get quick responses to see what our customers think of how we resolved their trouble tickets.

Cons: People sometimes abuse it to give bad reviews on well-resolved tickets. This isn't a problem with Simplesat; it's a problem with the people who do it.

Quick and Easy

Mar 13, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very quick to setup, easy to use and see what is going on in our scores

Cons: Would like a few more organization, sorting and view options. Also would like the ability to remove a review from rating scores without deleting.

Great simple product

Mar 17, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice simple setup of single click surveys that I could not find elsewhere.

Cons: Limitation of not being able to extend survey question.

Overall: Initially rep was able to answer any questions that I had and helped me get set up for the trial.

Easy to use and delivered what we wanted

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

Cons: In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Overall: We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful!

6 month review of Simplesat

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily implemented in Outlook signatures, making it easy to get feedback from customers in our service based business.

Cons: Would like more options for feedback, but what we're using now is not bad.

Customers love the simplicity

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy, quick and simple for the customers to use.

Cons: Simplesat pulls the ticket owner, so it only shows 1 person who contributed instead of all resources used.

Very Good Experiance

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to use. Not a huge learning curve.

Cons: Not much, really. The program really stays to the core of what they are trying to accomplish.