# Simplesat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Simplesat the right Customer Satisfaction solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177336/Simplesat/reviews --- Simplesat 4.8 (61) [View alternatives](https://www.capterra.com/p/177336/Simplesat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Simplesat Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JT Juraj T MarketerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It's very easy use and learn, most importantly for customers“ July 9, 2021 JT Juraj T MarketerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Ease of deployment and integration“ July 9, 2021 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven B. Operations Manager Telecommunications Used the software for: 6-12 months ### "Fantastic for providing real-time feedback from customers" March 15, 2019 5.0 It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends. Pros Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none! Cons I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints. Review Source Response from Simplesat October 2, 2020 Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears! Jesse P. Owner Computer & Network Security Used the software for: 6-12 months ### "Simple and just works" March 15, 2019 5.0 Pros The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product. Cons It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it. Review Source Response from Simplesat October 2, 2020 Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!! JG Joshua G. Director Information Technology and Services Used the software for: I used a free trial ### "Has potential however not a mature product yet" March 13, 2019 3.0 I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution. Pros I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great. Cons The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters. Review Source Response from Simplesat October 2, 2020 Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration JK Jay K. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "Works as described and better!" March 19, 2019 5.0 Pros It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round. Cons Every once in a while I will get an "anonymous" survey. Review Source Response from Simplesat October 2, 2020 Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/ Joshua P. Vice President of Technology Information Technology and Services Used the software for: 6-12 months ### "SimpleSat takes getting and sharing customer feedback to a new level of ease" March 12, 2019 5.0 We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing). Pros Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before. Cons No cons to speak of, it's been phenomenal. Review Source Response from Simplesat October 2, 2020 Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! SS Samuel S. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Quality Product and Value" March 12, 2019 5.0 Really good product and I would recommend. Pros It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple. Cons The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too Review Source Response from Simplesat October 2, 2020 Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you. SM Stephen M. CTO Information Technology and Services Used the software for: 6-12 months ### "Excellent value, above-and-beyond customer service" March 20, 2019 5.0 There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes. Pros Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing. Cons There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there. Review Source Response from Simplesat March 27, 2019 Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming. Tarandeep S. Customer Support Manager Computer Software Used the software for: I used a free trial ### "Best CSAT survey tool for Intercom" February 14, 2022 5.0 Pros The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support Cons Reporting can be improved, but, it's in Beta, so I'm sure they are working on that. Reason for choosing Simplesat The Pricing and Customer Support Review Source Response from Simplesat March 18, 2022 Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears! JK J.R. K. Customer Success Rep Computer Software Used the software for: Less than 6 months ### "Great Survey Tool!" March 12, 2019 5.0 We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value. Pros Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials Cons Currently they do not have a Hubspot integration Review Source Response from Simplesat October 2, 2020 Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again David H. Marketing Assistant Logistics and Supply Chain Used the software for: Less than 6 months ### "Simplesat review" March 12, 2019 5.0 Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team. Pros Easy to implement and integrated easily with ZenDesk. A simple system that can't be interpreted the wrong way by a reviewer Cons A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem. The emails I opted out of were annoying for me, but might be better for someone working within it every day. Review Source NT Nick T. Service Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use" May 23, 2019 5.0 It is easy to use and is able to accomplish all that we need. Pros For the end-user, I like the simplicity. Cons There is nothing about this software that I can say is lacking. Review Source Response from Simplesat May 24, 2019 Wow thank you for the kind words Nick!! Pleasure to serve you so far. If you have any feedback for how we can improve please don't hesitate to let us know. JK Jamie K. SALES AND MARKETING Logistics and Supply Chain Used the software for: 6-12 months ### "JUST WHAT WE WERE LOOKING FOR " March 12, 2019 5.0 WONDERFUL ANY QUESTIONS WE HAD WE RECEIVED ANSWERS RIGHT AWAY. Pros IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE. Cons I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE Review Source Response from Simplesat October 2, 2020 Hey Jamie! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! SA Shadi A. Co-Founder Information Technology and Services Used the software for: 6-12 months ### "Simple & Effective " March 15, 2019 5.0 Very good. Pros The simplicity of the platform makes it easy for our team to manage it. And our clients don’t have to be educated to being utilize it. It’s self explanatory. Good stuff. Cons No cons but I do have a recommendation. It would be great to integrate the software with Google Reviews and Facebook Reviews if someone leaves a comment. Review Source JT Jeremy T. Tech II Information Technology and Services Used the software for: 6-12 months ### "Easy to use for our customers and results in a higher click through percentage" March 19, 2019 5.0 Pros Easy to use and integrate into our services which helps with getting a higher click through percentage Cons Nothing yet! We have been enjoying this service. Review Source Response from Simplesat March 27, 2019 Thank you Jeremy! So awesome to hear your response rates improved. Please keep the feedback coming. Looking forward to continuing to serve you. KP Kyle P. Customer Support Analyst Information Technology and Services Used the software for: Less than 6 months ### "Amazing for feedback collection and the support is outstanding" March 12, 2019 5.0 Have been able to identify our strong points and areas for improvement. Pros Easy to use, great feedback collector, able to make multiple surveys. Cons It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end. Review Source Response from Simplesat October 2, 2020 Hey Kyle! Thank you so much for this feedback! It has been a pleasure to serve you so far. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! PM Paul M. Product expert Real Estate Used the software for: Less than 6 months ### "Great tool for tracking csat" March 15, 2019 4.0 We're tracking customer satisfaction a lot better/closer now. Thanks! Pros Easy, intuitive, simply way to gauge customer satisfaction. Easy setup and nice look and feel/design. Cons There aren't many cons I can think of so far. I think having some more customization options around appearance would be nice. Review Source Response from Simplesat October 2, 2020 Thank you so much for this feedback, Paul! We have plans on adding more dashboard customization. Please let us know if there's specific customization that you've been wanting to see and use. We're all ears! As always, keep the awesome feedback and suggestions coming. LJ Lynn J. Vice President Information Technology and Services Used the software for: Less than 6 months ### "6 month review of Simplesat" March 15, 2019 4.0 Pros Easily implemented in Outlook signatures, making it easy to get feedback from customers in our service based business. Cons Would like more options for feedback, but what we're using now is not bad. Review Source Response from Simplesat October 2, 2020 Thank you so much for this feedback, Lyn! It has been a pleasure to serve you so far. We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? Thank you again and really look forward to learning from you. ME Martin E. Group Operations Director Information Technology and Services Used the software for: Less than 6 months ### "Simple" March 12, 2019 4.0 Pros Simple to use and for Customers to respond to Cons Not much to dislike other than the c.ost Review Source Response from Simplesat October 2, 2020 Wow! Thank you for this awesome feedback, Martina! We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! Thanks again! VR Verified Reviewer Sr Systems Engineer Information Technology and Services Used the software for: Less than 6 months ### "Quick and easy" March 15, 2019 5.0 Pros Simplesat lets us get quick responses to see what our customers think of how we resolved their trouble tickets. Cons People sometimes abuse it to give bad reviews on well-resolved tickets. This isn't a problem with Simplesat; it's a problem with the people who do it. Review Source KM Kate M. CMO Telecommunications Used the software for: Less than 6 months ### "Easy" March 12, 2019 5.0 Pros Easy to customize and use. Stats are readily accessible. Cons There has not been anything that we have disliked as of yet. Review Source EZ Ethan Z. E-Marketer and Sales Textiles Used the software for: Less than 6 months ### "Excellent eye catching survey" March 15, 2019 5.0 Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email Pros The Emojis :) which are eye catching to our customers to drop feedback Cons There must be some pdf guide , so that if some one has some issue can just read and follow the guide Review Source BF Blake F. Support Lead Computer Software Used the software for: Less than 6 months ### "Simple, powerful, and useful!" March 15, 2019 5.0 As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing. Pros Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted. Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Cons I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact. Review Source SC Scott C. Customer Relationship Manager Computer Networking Used the software for: 2+ years ### "Simplesat review" March 19, 2019 5.0 What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them. Pros What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all. Cons I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on. Review Source Response from Simplesat March 27, 2019 Thank you Scott! Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive. We'll continue to work on this. And please keep your great feedback coming. VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Nice simple and cost effective" March 12, 2019 4.0 Great for getting end users to click and review simple and neat. Pros Great tracking of surveys and overall scores. Cons Wish it had more third-party integration like to Brightgauge would be nice. Review Source Response from Simplesat October 2, 2020 Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!! VR Verified Reviewer President Computer & Network Security Used the software for: 1-2 years ### "Simplesat Review" March 12, 2019 4.0 We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers Pros It was easy to use and integrate into my PSA Cons Still needs to have some more user control features Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.